Empathy & Define

A Graduate finding a jobSmitha Kondajji5th August 2013

A young man of 22 years who is from North

India and is looking for a software job in Bangalore, the Silicon City of India.

He has done his Bachelor of Engineering specialized in Information Science.

STAKEHOLDER

Finding a job in Bangalore will take some time as

his percentage is not that great

He is not well versed with puzzle solving; which usually is asked in some interviews

He thinks the local language is difficult to understand and speak.

THINK

He feels that his communication skills is not

great.

He feels that Bangalore is the right place to get his dream job.

He feels that there are many friends and senior who can help him in finding vacant positions in different companies.

FEEL

His has couple of interviews lined up and he is

preparing for the technical questions.

He says travelling in Bangalore is very difficult for people who haven’t got their own conveyance. Although he is happy travelling in the local buses that are plenty.

He says that certain recruiters say they will get back soon but they never come back.

SAY

He is applying for jobs on many job portals that are very

famous.

He is contacting his seniors and checking for referrals so that he can get an interview call.

He has also submitted his resume to head hunters and job consulting firms.

He is improving his English communication by various means like reading books, news paper, watching English movies.

DO

Finding a software job in a good company

NEED

PROBLEM STATEMENT The interviewed finds that his communications skills,

problem solving and percentage are a hindrance.

His English communication needs

improvement He has commutation problem He is apprehensive about his lack of

knowledge to solve puzzles in interview He is also hesitant to talk about his ‘not so

great percentage’ He is investing time in the improvement areas

to pass his interview

INSIGHT