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Emotional Leadership:Managing Conflict Ripples
Erik Thompson, MAThompson Leadership Development, Inc
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HR
IT M
NY BankCEO
SVP
![Page 3: Emotional Leadership: Managing Conflict Ripples Erik Thompson, MA Thompson Leadership Development, Inc.](https://reader036.fdocuments.in/reader036/viewer/2022062401/5a4d1b727f8b9ab0599b5d58/html5/thumbnails/3.jpg)
HR
Florida FirmCEO Founder
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HR
Manager
Kansas Factory
![Page 5: Emotional Leadership: Managing Conflict Ripples Erik Thompson, MA Thompson Leadership Development, Inc.](https://reader036.fdocuments.in/reader036/viewer/2022062401/5a4d1b727f8b9ab0599b5d58/html5/thumbnails/5.jpg)
HR
PM
PM
NH Construction CompanyCEO
Former Owner
SVP
![Page 6: Emotional Leadership: Managing Conflict Ripples Erik Thompson, MA Thompson Leadership Development, Inc.](https://reader036.fdocuments.in/reader036/viewer/2022062401/5a4d1b727f8b9ab0599b5d58/html5/thumbnails/6.jpg)
Conflict Ripples
HR
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My Goal Today
• To help you function as a emotional maturity leader in your organization by:– Thinking bigger and clearer about relationship
challenges– Promoting accountability for EM– Coaching employees to manage relationship
challenges and conflicts in a way that builds teams.
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Not My Goal Today
• Provide easy answers to complex problems
• Quick and dirty “advice”• Dumb down the subject
– Techniques without poise fail– Techniques without new thinking fail
• Understate the importance of self-awareness
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Thinking Bigger and Clearer About Relationship
Challenges
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Gun Barrel Vision
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Able to see reciprocity
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Wide Angle Lens
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Emotional Poise
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Emotional Reactivity
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Wide Angle Lens
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HR
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A
CBBlame
Triangling
More Triangling
D
Blame: “You are responsible for my experience.”
Triangling: Tension between two spreads to a third
Side Taking: The third blames one for the problem
Further Triangling
HR
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HR
IT M
NY BankCEO
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HR
Florida FirmCEO Founder
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HR
Manager
Kansas Factory
![Page 27: Emotional Leadership: Managing Conflict Ripples Erik Thompson, MA Thompson Leadership Development, Inc.](https://reader036.fdocuments.in/reader036/viewer/2022062401/5a4d1b727f8b9ab0599b5d58/html5/thumbnails/27.jpg)
SVP
HR
PM
PM
NH Construction CompanyCEO
Former Owner
![Page 28: Emotional Leadership: Managing Conflict Ripples Erik Thompson, MA Thompson Leadership Development, Inc.](https://reader036.fdocuments.in/reader036/viewer/2022062401/5a4d1b727f8b9ab0599b5d58/html5/thumbnails/28.jpg)
Characteristics of the Emotional Leader
Emotional Immaturity1. Emotionally reactive2. Blame3. Triangle prone4. Quick to take sides
Emotional Leadership1. Emotionally poised
– Can reflect on mind states
2. Slow to Blame: – “I am responsible for my
experience.”
3. De-Triangling: – Can be amidst intensity
between two without jumping to take sides
4. Delivers accountability5. Impactful coaching
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Emotionally poised
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Which is the Alpha?
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HR
IT M
NY BankCEO
![Page 32: Emotional Leadership: Managing Conflict Ripples Erik Thompson, MA Thompson Leadership Development, Inc.](https://reader036.fdocuments.in/reader036/viewer/2022062401/5a4d1b727f8b9ab0599b5d58/html5/thumbnails/32.jpg)
HR
Florida FirmCEO Founder
![Page 33: Emotional Leadership: Managing Conflict Ripples Erik Thompson, MA Thompson Leadership Development, Inc.](https://reader036.fdocuments.in/reader036/viewer/2022062401/5a4d1b727f8b9ab0599b5d58/html5/thumbnails/33.jpg)
HR
Manager
Kansas Factory
![Page 34: Emotional Leadership: Managing Conflict Ripples Erik Thompson, MA Thompson Leadership Development, Inc.](https://reader036.fdocuments.in/reader036/viewer/2022062401/5a4d1b727f8b9ab0599b5d58/html5/thumbnails/34.jpg)
HR
PM
PM
NH Construction CompanyCEO
Former Owner
![Page 35: Emotional Leadership: Managing Conflict Ripples Erik Thompson, MA Thompson Leadership Development, Inc.](https://reader036.fdocuments.in/reader036/viewer/2022062401/5a4d1b727f8b9ab0599b5d58/html5/thumbnails/35.jpg)
Delivering Accountability
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A
CB
Leadership Promotes Responsible mindset
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Coaching for EM