Emotional Intelligence Issues for Young Professionalseoplugin.commpartners.com/ASAE/2010/100112...
Transcript of Emotional Intelligence Issues for Young Professionalseoplugin.commpartners.com/ASAE/2010/100112...
Tuesday January 12, 2010 2-3 P.M.
YOUNG PROFESSIONALS LUNCHTIME LEARNING WEBINAR
with Tom Pierce, MBA
Presented by ASAE & The Center's
Young Professionals Committee &
ASAE CareerHQ.org
Emotional Intelligence Issues Emotional Intelligence Issues Emotional Intelligence Issues Emotional Intelligence Issues
for Young Professionalsfor Young Professionalsfor Young Professionalsfor Young Professionals
©2009 Pierce Management Development
Tom Pierce
PresidentThis is me. Well, actually This is me. Well, actually This is me. Well, actually This is me. Well, actually itititit’’’’s just a s just a s just a s just a picture picture picture picture of me. of me. of me. of me. But the voice you hear is But the voice you hear is But the voice you hear is But the voice you hear is really me. I never use a really me. I never use a really me. I never use a really me. I never use a stunt double in my stunt double in my stunt double in my stunt double in my Webinars.Webinars.Webinars.Webinars.
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PierceManagementDevelopment.com
“Since when do emotions
have anything to do with
management?”
The dawning realization, worldwide, that
Emotional Intelligence has everything to
do with management
©2009 Pierce Management Development
“It was the best of times, it was the worst of times…”
A Tale of Two Cities, Charles Dickens, 1859
Think about a person in your past or
present who brought out the best in you.
Jot down three to five words or phrases to
describe this person’s qualities.
©2009 Pierce Management Development
Now think about a person in your past or
present who brought out the worst in you.
Jot down three to five words or phrases to
describe this person’s qualities.
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“It was the best of times, it was the worst of times…”
A Tale of Two Cities, Charles Dickens, 1859
How familiar are you with Emotional Intelligence (EQ)?
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Definition of Emotional Intelligence
“Your ability to recognize and understand
emotions in yourself and others, and your
ability to use this awareness to manage
behavior and relationships.”
Drs. Travis Bradberry and Jean Greaves
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“We only hire
smart people
here!”
Why EQ can matter more than IQ
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Emotional IntelligenceWhy It Can Matter More Than IQ
Daniel Goleman, Bantam Books, 1995
“Perhaps the biggest surprise for me has been the impact of EI in
the world of business, particularly in the areas of leadership
and employee development (a form of adult education). The
Harvard Business Review had hailed emotional intelligence as
‘a ground-breaking, paradigm-shattering idea,’ one of the most
influential business ideas of the decade.”
Daniel Goleman, Introduction, 10th Anniversary Edition, Bantam Dell ,2005
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“You can’t teach an old
dog new tricks!”
The Learning Case for
Emotional Intelligence
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©2009 Pierce Management Development
Being
Human
Emotional
Intelligence
EQ
Personalit
y
Intelligence
Quotient
IQ
“Hey, I didn’t mean
anything personal by it!”
Personal EQ:
Self-Awareness & Self-Management
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EQ: Personal Competence
What I See What I Do
With
Me
©2009 Pierce Management Development What/With concept ©2001-2009 TalentSmart
What is Self-Management?
• You convert your understanding of your own
emotions into appropriate personal behavior.
• You know how to recover successfully from
powerful emotions, by considering alternatives
and then acting appropriately, once your
emotional reaction subsides enough to allow a
rational response.
• You understand, as you react and act, that your
short-term needs may have to wait until longer-
term goals are addressed.
©2009 Pierce Management Development
“ Hey, it’s not me.
They’re the problem!”
Interpersonal EQ:
Social Awareness & Relationship Management
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EQ Interpersonal Competence
What I See What I Do
With
Others
©2009 Pierce Management Development What/With concept ©2001-2009 TalentSmart
What is Social Awareness?
• You read other people literally plus you
“read between the lines,” recognizing clues
that point to their true feelings and emotions.
• You are able to avoid any bias that could
result from your own emotions and beliefs,
recognizing the higher goal: assessing others
accurately.
• You are especially skilled in active listening,
laser-like observation, and enhanced
empathy.
©2009 Pierce Management Development
What is Relationship Management?
• You respect that Relationship Management is
the most complex EQ skill, flowing from your
Self-Awareness, Self-Management, and Social
Awareness.
• You use your accurate perceptions of your
emotions and other people’s emotions to create
successful conversations and transactions.
• You apply Relationship Management actions so
consistently and so well that you are adept in
forging long-term relationships.
©2009 Pierce Management Development
Get It Together: The Four EQ Domains
What I See What I Do
With
Me
With
Others
©2009 Pierce Management Development What/With concept ©2001-2009 TalentSmart
“But we have no time
for touchy-feely stuff
here!”
The Business Case for
Emotional Intelligence
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From the Classroom to the Boardroom:
Learning Organizations Embrace EQ
Coca-Cola
Johnson & Johnson
American Association of Equine Practitioners
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Claudio Fernández-Aráoz, in his 1999
Harvard Business Review article “Hiring
without Firing,” listedTen Deadly Traps
that explain why the wrong person gets
hired. One of those traps was:
Ignoring Emotional Intelligence.
Egon Zehnder International found that
unsuccessful managers, each with
exceptional IQ’s and experience, had
emotional intelligence deficiencies.
““Hired on experience.Hired on experience.
Fired on Fired on
personality.personality.””
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Self-Management Gaps are Generational!
©2008 TalentSmart
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Or are they?
©2008 TalentSmart
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A New Year’s EQuation for a
Young Professional’s Success
and if
people with lower Emotional Intelligence have
a greater Probability of Getting Fired…
If
young professionals tend to have lower
Emotional Intelligence…
then
It’s Time to Develop Your
Emotional Intelligence!
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Emotional Intelligence is on the Rise!
©2008 TalentSmart
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Or is it?
©2008 TalentSmart
©2009 Pierce Management Development
Managing my Triggers
I recognize that I don’t like it when
__________
So this is what I’ve decided to do, to help me
better manage my emotions when these “trigger
events” happen
_________________________________
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©2009 Pierce Management Development
Re-wiring the Brain to
Enhance EQ
It takes three to six months to
rewire your neural networks, just to
change one ingrained habit. Are you
ready?
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Recommended Reading …
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Chart SmartsDecoding behavioral clues from Tom Pierce’s EQ case studies
EQ
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Assessing
Emotional
Intelligence in
Individuals
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EEQQ
The Case of the Roller-Coaster Report:A Young Professional Rates Herself
Overall EQ: 73
83
65
79
67
Relationship Management
Social Awareness
Self-Management
Self-Awareness
©2009 Pierce Management Development
Emotional Intelligence Appraisal™ – Multi-Rater MR Edition™ TalentSmart
The Case of the Disappointing Disconnect:A Young Professional gets a 360 Shock!
YP’s Self EQ Score: 80 vs. Colleagues’ View of EQ: 65
76
73
79
86
79
63
75
57
74
67
0 20 40 60 80 100
Relationship Management
Social Awareness
Self-Management
Self-Awareness
OVERALL EQ
Others Rating
My Rating
©2009 Pierce Management Development
Emotional Intelligence Appraisal™ – Multi-Rater MR Edition™ TalentSmart
The Case of the Disappointing Disconnect
©2008 TalentSmart
©2009 Pierce Management Development
Emotional Intelligence Appraisal™ – Multi-Rater MR Edition™ TalentSmart
Assessing
Emotional
Intelligence in
Teams
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Teaming Up at AAEP to increase EQ,
Productivity, and Morale
Excerpts from Case Study American Association of Equine Practitioners
Lexington, Kentucky
Presented at ASAE & The Center’sAnnual Meeting 2009, Toronto &
2009 Leadership Retreat, Providence &To be presented as a Best of the Best Track at the
Great Ideas Conference 2010, Colorado Springs
Measuring TEAM EQ
Emotional Intelligence Appraisal™ – Team EQ Edition™ TalentSmart© 2008 Pierce Management Development
EMOTIONS RELATIONSHIPS
4747
66
Emotional Intelligence Appraisal™ – Team EQ Edition™ TalentSmart© 2008 Pierce Management Development
AAEP 2008 TEAM EQ SCORE:
EMOTIONS RELATIONSHIPS
AAEP 2009 TEAM EQ SCORE:
7777
78RELATIONSHIPS
© 2008 Pierce Management Development Emotional Intelligence Appraisal™ – Team EQ Edition™ TalentSmart
EMOTIONS
©2009 Pierce Management Development
Adapted from “Discovering EQ” © 2007 TalentSmart
Components
of a Healthy
Relationship
My best
working
relationship
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Adapted from “Discovering EQ” © 2007 TalentSmart
The Building Blocks of The Building Blocks of
Emotional IntelligenceEmotional Intelligence
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“Young professionals?
There’s no such thing!”
Oh ignore him! You’ll make more
of an impact sooner when you
make more of your own
Emotional Intelligence soon!
©2009 Pierce Management Development
Tuesday January 12, 2010 2-3 P.M.
YOUNG PROFESSIONALS LUNCHTIME LEARNING WEBINAR
with Tom Pierce, MBA
Presented by ASAE & The Center's
Young Professionals Committee &
ASAE CareerHQ.org
Emotional Intelligence Issues Emotional Intelligence Issues Emotional Intelligence Issues Emotional Intelligence Issues
for Young Professionalsfor Young Professionalsfor Young Professionalsfor Young Professionals
©2009 Pierce Management Development
[The following are Extra slides for
Extra credit! These slides are NOT
part of the pre- Q & A Webinar]
©2009 Pierce Management Development
“It’s all in your
head!”
The Scientific Case for
Emotional Intelligence
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Emotional Hijacking
Visual
Cortex
Eye
FRIGHTFRIGHTFRIGHTFRIGHT©2009 Pierce Management Development