Emotional Emotional IntelligenIntelligen

ce in ce in GroupsGroups

What Drives What Drives Group Group

Behavior?Behavior?NormsNorms

How are Norms How are Norms Established?Established?

Formal Team Leaders

CourageousFollowers

Training

Informal TeamLeaders

OrganizationalCulture

At a minimum, At a minimum, what are you?what are you?

Formal Team Leaders

CourageousFollowers

Training

Informal TeamLeaders

OrganizationalCulture

At a minimum, At a minimum, what are you?what are you?

Formal Team Leaders

CourageousFollowers

Training

Informal TeamLeaders

OrganizationalCulture

Three Key Norms to Three Key Norms to AddressAddress

Build Trust

Group Identity

Group Efficacy

Emotional Competencies for Emotional Competencies for GroupsGroups

MemberEmotions

Group Emotions

OutsidersEmotions

Member EmotionsMember Emotions

What is the payoff for What is the payoff for attending to these?attending to these?

Improved member moraleIncreased willingness to cooperate

Pretty much every one of Pretty much every one of you has described this you has described this

person ...person ...

How many of your How many of your groups have handled groups have handled

them this way?them this way?

What do YOU What do YOU do?do?

CourageousFollowers

Who is your work Who is your work group’sgroup’s

What could the work group do to better handle that person’s impact on the group?

Perspective takingConfrontationCaring

Group Group EmotionsEmotions

Does your work group self-Does your work group self-evaluate? Describe.evaluate? Describe.

Does your work group solicit Does your work group solicit feedback from others? feedback from others? Describe.Describe.

How could your work group How could your work group be more self-aware?be more self-aware?

Group EmotionsGroup EmotionsHow does your work How does your work

group regulate emotions?group regulate emotions?Resources for working with Resources for working with

emotionsemotionscommon vocabularycommon vocabularyventingventing

Affirmative environmentAffirmative environmentProactive problem solvingProactive problem solving

What could it do better?What could it do better?

Outsider Outsider EmotionsEmotions

Your WorkGroup

A Group that isDependent on Your

Work Group

Identify a group that is dependent Identify a group that is dependent on your work group.on your work group.

Identify what that group needs Identify what that group needs your work group to accomplish.your work group to accomplish.

What mechanisms does your work What mechanisms does your work group use to coordinate activities group use to coordinate activities with the 2nd group?with the 2nd group?

Liaison, networkingLiaison, networking

Skills Skills Emotionally Emotionally Intelligent Intelligent

Leaders Exhibit Leaders Exhibit When Working When Working With GroupsWith Groups

Collaboration & Cooperation:Working with others toward shared goalsBalance a focus on task with attention to relationshipsCollaborate, sharing plans, information & resourcesPromote a friendly, cooperative climateSpot & nurture opportunities for collaboration

Team Capabilities: Creating synergy in working toward group goalsModel team qualities like respect, helpfulness & cooperationDraw all members into active & enthusiastic participationBuild team identify, esprit de corps & commitmentProtect the group & its reputation; share credit

Adeptness at inducing desirable responses in others

Building Bonds: Nurturing instrumental relationshipsCultivate & maintain extensive informal networksSeek out relationships that are mutually beneficialBuild rapport & keep others in the loopMake & maintain personal friendships among work associates