Emotional Intelligence (EI) in Leadership Development

Emotional Intelligence (EI) in Leadership Development

The Customer Experience Experts

www.market-awareness.com

Monthly CX/CI Webinar Series:

Emotional Intelligence (EI)

VoiceoftheBusinessAcademy.com

•  On-demand courses, roadmaps, testing

•  Accreditation and certification

•  “How” in addition to “why”

•  Templates to implement in your organization

•  Created by professionals who have implemented in the real-world

•  Organizations can select courses to create their own training programs


Quick Introduction of Webinar

Background of Emotional Intelligence

•  Emotional information plays a critical role in our working lives



•  Emotional information plays a critical role in our working lives •  Business leaders who can embrace the emotional side of an organization will infuse

strength and meaning into management structures




strength and meaning into management structures •  Before the 1990s Emotional Intelligence had been an overlooked skill set




strength and meaning into management structures •  Before the 1990s Emotional Intelligence had been an overlooked skill set •  Made popular by Daniel Goleman




strength and meaning into management structures •  Before the 1990s Emotional Intelligence had been an overlooked skill set •  Made popular by Daniel Goleman •  “Emotion” and “Intelligence”




strength and meaning into management structures •  Before the 1990s Emotional Intelligence had been an overlooked skill set •  Made popular by Daniel Goleman •  “Emotion” and “Intelligence” •  EI refers to the capacity to understand and explain emotions – and enhance thought




strength and meaning into management structures •  Before the 1990s Emotional Intelligence had been an overlooked skill set •  Made popular by Daniel Goleman •  “Emotion” and “Intelligence” •  EI refers to the capacity to understand and explain emotions – and enhance thought •  High EI leaders develop stronger teams and communicate more effectively


So What is Emotional Intelligence?



•  Emotion Intelligence is the ability to identify, assess, and manage your emotions and the impact of others




•  It is a combination of emotional and social skills with competencies that influence our overall capability to cope effectively with the pressures and demands of work and life





•  Emotion Quotient, or EQ, is how Emotional Intelligence is measured





•  Emotion Quotient, or EQ, is how Emotional Intelligence is measured •  Emotional Intelligence is critical for:

1.  Relating better to other people 2.  Form healthier relationships 3.  Achieve greater success in business 4.  Lead a more fulfilling business and personal life







•  The ability to express and control your own emotions is important. It is also very important to understand, interpret, and respond to emotions of others







•  The ability to express and control your own emotions is important. It is also very important to understand, interpret, and respond to emotions of others

•  Researchers suggest Emotional Intelligence can be learned and strengthened, while others claim it is a characteristic a person is inherently born with


Emotional Intelligence and Business



Emotion Intelligence is important in business because:

•  Facilitates improved performance




•  Facilitates improved performance •  Better understand and motivate others




•  Facilitates improved performance •  Better understand and motivate others •  Outstanding leaders tend to possess high EI levels


Why is Emotional Intelligence So Important?


Why is Emotional Intelligence So Important?

Emotional Intelligence impacts:


Elements of Emotional Intelligence



1.  Self-awareness 2.  Self-regulation 3.  Motivation 4.  Empathy 5.  Social skills



1.  Self-awareness



1.  Self-awareness: •  You always know how you feel •  Your emotions and actions can impact others




Ways to improve your self-awareness:




Ways to improve your self-awareness: ü  Keep a journal




Ways to improve your self-awareness: ü  Keep a journal ü  Slow down



2.  Self-regulation:



2.  Self-regulation: •  Rarely verbally attack others •  Rarely make rushed or emotional decisions •  Don’t stereotype people or compromise their values •  Self-regulation is about staying in control




Ways to improve your self-regulation:




Ways to improve your self-regulation: ü  Know your values




Ways to improve your self-regulation: ü  Know your values ü  Hold yourself accountable




Ways to improve your self-regulation: ü  Know your values ü  Hold yourself accountable ü  Practice being calm



3.  Motivation



3.  Motivation •  Work consistently through goals •  High quality standards for their work




How to improve your motivation:




How to improve your motivation: ü  Re-examine why you’re doing your job




How to improve your motivation: ü  Re-examine why you’re doing your job ü  Know where you stand




How to improve your motivation: ü  Re-examine why you’re doing your job ü  Know where you stand ü  Be hopeful and find something good



4.  Empathy



4.  Empathy •  Ability to put yourself in someone else’s situation




How to improve your empathy:




How to improve your empathy: ü  Put yourself in someone else’s position




How to improve your empathy: ü  Put yourself in someone else’s position ü  Pay attention to body language




How to improve your empathy: ü  Put yourself in someone else’s position ü  Pay attention to body language ü  Respond to feelings



5.  Social skills



5.  Social skills •  Great at communicating •  Open to hearing good news and bad news •  Good at managing change and resolving conflicts




How to improve your social skills:




How to improve your social skills: ü  Learn conflict resolution




How to improve your social skills: ü  Learn conflict resolution ü  Improve your communication skills




How to improve your social skills: ü  Learn conflict resolution ü  Improve your communication skills ü  Learn to praise others



1.  Self-awareness 2.  Self-regulation 3.  Motivation 4.  Empathy 5.  Social skills


Other Ways to Improve Emotional Intelligence



ü  Observe how you react to people



ü  Observe how you react to people ü  Look at your work environment



ü  Observe how you react to people ü  Look at your work environment ü  Do a self-evaluation



ü  Observe how you react to people ü  Look at your work environment ü  Do a self-evaluation ü  Examine how you react to stressful situations



ü  Observe how you react to people ü  Look at your work environment ü  Do a self-evaluation ü  Examine how you react to stressful situations ü  Take responsibility for your actions


Stats About Emotional Intelligence



•  Emotional Intelligence based on level



•  Emotional Intelligence based on level •  Emotional Intelligence based on role



•  Emotional Intelligence based on level •  Emotional Intelligence based on role •  Emotional Intelligence and IQ



•  Emotional Intelligence based on level •  Emotional Intelligence based on role •  Emotional Intelligence and IQ •  Emotional Intelligence and personality



•  Emotional Intelligence based on level •  Emotional Intelligence based on role •  Emotional Intelligence and IQ •  Emotional Intelligence and personality •  Emotional Intelligence and age



•  Emotional Intelligence based on level •  Emotional Intelligence based on role •  Emotional Intelligence and IQ •  Emotional Intelligence and personality •  Emotional Intelligence and age •  Emotional Intelligence and gender



•  Emotional Intelligence based on level •  Emotional Intelligence based on role •  Emotional Intelligence and IQ •  Emotional Intelligence and personality •  Emotional Intelligence and age •  Emotional Intelligence and gender •  Emotional Intelligence and job performance


How Are Organizations Hiring?

•  Signs of self-awareness



•  Signs of self-awareness •  Ability to self-regulate



•  Signs of self-awareness •  Ability to self-regulate •  Signs of empathy



•  Signs of self-awareness •  Ability to self-regulate •  Signs of empathy •  Ability to display social skills


Hints


Hints

•  Listen first – then talk…maybe


Hints

•  Listen first – then talk…maybe •  Never complain


Hints

•  Listen first – then talk…maybe •  Never complain •  Volunteer first


Hints

•  Listen first – then talk…maybe •  Never complain •  Volunteer first •  Take responsibility – no excuses


Emotional Intelligence Conclusion



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Emotional Intelligence (EI) in Leadership Development

Business

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