Emotional Intelligence (EI)

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Emotional Intelligence (EI) Understanding & Deliberating Emotions

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Emotional Intelligence (EI). Understanding & Deliberating Emotions. Measuring EI. Understanding Emotion. Learn to Recognize Nonverbal C ues. Facial Expression. Posture. Today I Feel…. Key to Effective EI. - PowerPoint PPT Presentation

Transcript of Emotional Intelligence (EI)

Page 1: Emotional Intelligence  (EI)

Emotional Intelligence (EI)

Understanding & Deliberating Emotions

Page 2: Emotional Intelligence  (EI)

Measuring EI

“The rules for work are changing. We’re being judged by a new yardstick: not just by how smart we are, but by how we handle ourselves and each other.”     Daniel Goleman, Ph.D.Psychologist, and noted expert on emotional intelligence

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Understanding EmotionLearn to Recognize Nonverbal Cues



Facial Expression

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Today I Feel…

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Key to Effective EI Emotional leadership is more than putting on a game face.It’s about…

genuine connection.

Understanding My Emotions

Understanding Others’


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5 Elements of EI

Self-awarenessSelf-regulationMotivationEmpathySocial skills

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Emotional Quotient (EQ)

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EQ vs. IQA healthy level of emotional intelligence leads

to “advanced common sense” and is a far better predictor of success than IQ alone.

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EQ vs. IQ “There is zero correlation between IQ and

emotional empathy…they’re controlled by different parts of the brain.” Daniel Goleman

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Practice Your

Identify Emotions

Utilize Emotions

Understand Emotions

Manage Emotions


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EQ Testing ExamplesBar-On’s EQ-I

Assesses personal qualities

Multifactor Emotional Intelligence ScaleMeasures ability to perceive emotions

Emotional Competence Inventory360 degree instrument by Goleman

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Why is EI Important?HappinessHealthMotivationLeadershipRelationships














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Best predictor…

Human Relationships

“Happiness doesn't depend on any external conditions, it is governed by our mental attitude.” -Dale Carnegie

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Best practice…

Reduce Stress

“Rule number one is, don’t sweat the small stuff. Rule number two is, it’s all small stuff.” -Dr. Robert S. Elito, Cardiologist

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MotivationSurprising Fact…

Feelings Motivate

“You can handle people more successfully by enlisting their feelings than by convincing their reason.”-Paul P. Parker, Author

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Best practice…

Praise Abundantly

“Trust men and they will be true to you; treat them greatly and they will show themselves great.”-Ralph Waldo Emerson, Philosopher & Poet

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Wise tip…

Practice Kindness“Human kindness has never weakened the stamina or softened the fiber of a free people. A nation does not have to be cruel to be tough.”-Franklin D. Roosevelt

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PerformanceBest practice…

EI = Success

“We are prone to judge success by the index of our salaries or the size of our automobiles rather than by the quality of our service and relationship to mankind.”-Martin Luther King, Jr.

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“When you appreciate the good, the good appreciates.”

-Tal Ben-Shahar

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Sources“The Art of Happiness,” Howard C. Cutler, M.D.“Persuasion & Influence for Dummies,” Elizabeth Kuhnke,

Executive Coach“Emotional Intelligence: Why It Can Matter More Than IQ ,”

Daniel Goleman, Ph.D.“Leadership: The Power of Emotional Intelligence,” Daniel

Goleman, Ph.D.“Primal Leadership,” Daniel Goleman, Ph.D.“The Other Kind of Smart,” Harvey Deutschendorf“What We Know about EMOTIONAL INTELLIGENCE,” Moshe

Zeidner, Gerald Matthews, and Richard D. Roberts“Coaching with NLP for DUMMIES,” Kate Burton