Emotional Intelligence (EI)

Understanding & Deliberating Emotions

Measuring EI

“The rules for work are changing. We’re being judged by a new yardstick: not just by how smart we are, but by how we handle ourselves and each other.”     Daniel Goleman, Ph.D.Psychologist, and noted expert on emotional intelligence

Understanding EmotionLearn to Recognize Nonverbal Cues

Postur

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Facial Expression

Today I Feel…

Key to Effective EI Emotional leadership is more than putting on a game face.It’s about…

genuine connection.

Understanding My Emotions

Understanding Others’

Emotions

5 Elements of EI

Self-awarenessSelf-regulationMotivationEmpathySocial skills

Emotional Quotient (EQ)

EQ vs. IQA healthy level of emotional intelligence leads

to “advanced common sense” and is a far better predictor of success than IQ alone.

EQ vs. IQ “There is zero correlation between IQ and

emotional empathy…they’re controlled by different parts of the brain.” Daniel Goleman

Practice Your

Identify Emotions

Utilize Emotions

Understand Emotions

Manage Emotions

EQ

EQ Testing ExamplesBar-On’s EQ-I

Assesses personal qualities

Multifactor Emotional Intelligence ScaleMeasures ability to perceive emotions

Emotional Competence Inventory360 degree instrument by Goleman

Why is EI Important?HappinessHealthMotivationLeadershipRelationships

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Performance

Happiness

Best predictor…

Human Relationships

“Happiness doesn't depend on any external conditions, it is governed by our mental attitude.” -Dale Carnegie

Health

Best practice…

Reduce Stress

“Rule number one is, don’t sweat the small stuff. Rule number two is, it’s all small stuff.” -Dr. Robert S. Elito, Cardiologist

MotivationSurprising Fact…

Feelings Motivate

“You can handle people more successfully by enlisting their feelings than by convincing their reason.”-Paul P. Parker, Author

Leadership

Best practice…

Praise Abundantly

“Trust men and they will be true to you; treat them greatly and they will show themselves great.”-Ralph Waldo Emerson, Philosopher & Poet

Relationships

Wise tip…

Practice Kindness“Human kindness has never weakened the stamina or softened the fiber of a free people. A nation does not have to be cruel to be tough.”-Franklin D. Roosevelt

PerformanceBest practice…

EI = Success

“We are prone to judge success by the index of our salaries or the size of our automobiles rather than by the quality of our service and relationship to mankind.”-Martin Luther King, Jr.

“When you appreciate the good, the good appreciates.”

-Tal Ben-Shahar

Sources“The Art of Happiness,” Howard C. Cutler, M.D.“Persuasion & Influence for Dummies,” Elizabeth Kuhnke,

Executive Coach“Emotional Intelligence: Why It Can Matter More Than IQ ,”

Daniel Goleman, Ph.D.“Leadership: The Power of Emotional Intelligence,” Daniel

Goleman, Ph.D.“Primal Leadership,” Daniel Goleman, Ph.D.“The Other Kind of Smart,” Harvey Deutschendorf“What We Know about EMOTIONAL INTELLIGENCE,” Moshe

Zeidner, Gerald Matthews, and Richard D. Roberts“Coaching with NLP for DUMMIES,” Kate Burton