Emotional intelligance ppt.
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Transcript of Emotional intelligance ppt.
Prepared by
Mohamed Hassan Elbaz
HISTORICAL OVERVIEW 1940s – Ohio State Leadership Studies
emphasize
Mutual trustRespectWarmth & rapport
HISTORICAL OVERVIEW 1990 – Salovey & Mayer coin term
“emotional intelligence
Social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.”
HISTORICAL OVERVIEW 1995 - Daniel Goleman publishes
“Emotional Intelligence.”
5
WHAT IS EMOTIONAL INTELLIGENCE? Emotional intelligence -“is a term used to describe the various competencies that are essential for building, developing and managing relationships” (Peters, 2008, p.13). Emotional intelligence consists of two dimensions, intrapersonal intelligence and interpersonal intelligence. Intrapersonal intelligence – “being intelligent in identifying our own thoughts and feelings (self awareness) and being effective at dealing with those thoughts and feelings (self management)” (Palethorpe, 2006, p.13). Interpersonal intelligence – “being intelligent in identifying the thoughts and feelings of others and between others (other awareness) and being effective in how we tailor our actions to work with others most appropriately (relationship management)” (Palethorpe, 2006, p.13).Intrapersonal intelligence + Interpersonal Intelligence =
Emotional Intelligence
Emotional intelligence is a LEARNABLE ability. In Working with Emotional Intelligence, Goleman (1998) writes that EI…
“refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships”
WHAT EMOTIONAL INTELLIGENCE ISN’T… Cognitive Intelligence (IQ) Aptitude Achievement Vocational Interest Personality Static – results can change over time
WHY IS EQ IMPORTANT? EQ is the capacity to create positive
outcomes in your relationships with others and with yourself (in work, school, and life).
EQ has been associated with better results in leadership, sales, academic performance, marriage, friendships, and health.
Can Emotional Intelligence be learned?
The nature vs. nurture debate
IT IS A MATTER OF THE BRAIN…
“Emotional Intelligence is born largely in the neurotransmitters of the brain’s limbic system, which governs feelings, impulses and drives”
Daniel Goleman,”Can emotional intelligence be learned”
over and over until it is “First, the ineffective behavior must be brought into awareness. Next, a new or more effective behavior must be identified and finally the new behavior must be consciously rehearsed mastered and becomes unconscious”Daniel Goleman,”Can emotional intelligence be learned”
THE FIVE COMPONENTS OF EI Self-Awareness Self-Management/Regulation Motivation Empathy Social Skills
THE TWO SIDES OF EMOTIONAL INTELLIGENCE
Personal Competence –
how we manage ourselves?
Self Awareness – knowing your strengths and weaknesses
Self Regulation - trustworthiness, responsibility, adaptability,
Motivation - drive, commitment, initiative, optimism, charisma
Social Competence –
how we handle relationships?
Empathy - awareness of other’s feelings and concerns
Social skills - adeptness a inducing desirable responses, such as communication, conflict management, cooperation, and leadership
GOLEMAN’S COMPETENCIES MODEL
EMOTIONAL INTELLIGENCE PYRAMIDS
MAYER & SALOVEY’S ABILITY MODEL
IDENTIFY EMOTIONS Identify how you feel Identify how others feel Sense emotions in music Sense emotions in art Detect real vs fake emotions - accuracy
BASIC EMOTIONS WITH VERY CLEAR FACIAL SIGNALS
UNDERSTAND EMOTIONS Recognizes what events are likely to trigger
different emotions Knows that emotions can combine to form
complex blends of feelings Realizes that emotions can progress over time
and transition from one to another Provides a rich emotional vocabulary for
greater precision in describing feelings and blends of feelings
WHY DO PEOPLE WITH HIGH
IQS NOT ALWAYS SUCCEED?
HOW DOES EQ DIFFER FROM IQ?EQ IQ
Focus: developing an understanding of and an ability to manage emotions
Focus: developing one’s cognitive abilities; more academically oriented
Can be enhanced throughout one’s life
Generally thought to be largely established at birth and cannot be enhanced
Recently understood to be an important predictor of one’s potential for success
Has been traditionally used to predict potential for one’s success
Fosters understanding and management of own emotions
Allows development of needed knowledge base
Promotes positive relationships Enables development of technical skills and abilities
Increases self-motivation and drive
Enables conceptual thinking
IQ scores may predict a
person’s success in the
classroom but do not
necessarily predict success in
occupational or personal pursuits.
EQ IQ Success
EQ IQ Success
EQ IQ Success
WHO IS MORE SUCCESSFUL?
Inspirational leadership: Guiding and motivating with a compelling visionInfluence: Wielding a range of tactics for persuasion;Developing others: Bolstering others’ abilities through feedback and guidance;Change catalyst: Initiating, managing and leading in a new direction;Conflict management: Resolving disagreementsBuilding bonds: Cultivating and maintaining a web of relationships
RELATIONSHIP MANAGEMENT
A MANAGER: A LEADER
Administers Innovates
Is a copy Is an original
Maintains Develops
Focuses on systems and structure
Focuses on people
Relies on control Inspires trust
Has a short-range view
Has a long-range perspective
LEADERSHIP VS MANAGEMENT
A MANAGER: A LEADER:
Asks how and when Asks what and why
Has his eye on the bottom line
Has his eye on the horizon
Imitates Originates
Accepts the status quo Challenges it
Is the classic good soldier Is his own person
Do things right Do the right thing
LEADERSHIP VS MANAGEMENT
Remember:Emotional are contagiousEmotions are a hyper-efficient mode of communication
Emotions need no wordsPositive emotions spread more powerfully than bad ones
LEADING WITH EQ
LEADERSHIP STYLES
Most effective; Moves people toward shared dreams;
Most strongly positive; Used when changes require a new vision or when clear direction is needed.
VISIONARY LEADER
Good at delegating Focused on personal development of
employees: Identify strengths and weaknessesTie strengths & weakness to personal and
career aspirations and goalsDevelop plan to reach goals
COACHING LEADER
Promotes harmony and friendly interactions, nurturing personal relationships
Values downtime in the organizational cycle
Focuses on emotional needs of employees even over work goals
AFFILIATIVE LEADER
Let’s talk it over! Best used when a leader is uncertain
about the direction to take Surfaces ideas to get to the vision Leader must make it safe to talk
DEMOCRATIC LEADER
FLEXIBILITY IS POWER
Think of the leadership styles as the clubs in a golf bag. In the hands of a professional each is used in the right place and circumstance, often with unconscious competence.
John Poirier, Ed.D. www.poirierassociates.com 35
SUMMARY Emotional Intelligence, especially self
awareness is critical to “resonance” in leadership and individual effectiveness
EI is made up of competencies that can be observed, assessed, learned and developed
Introducing emotional intelligence as a development framework is similar to any other change initiative
NINE STRATEGIES FOR
Taking the time for mindfulness
Recognizing and naming emotions
Understanding the causes of feelings
Differentiating between emotion and the need to take action
Preventing depression through “learned optimism”
Managing anger through learned behavior or distraction techniques
Listening for the lessons of feelings
Using “gut feelings” in decision making
Developing listening skills
Promoting Emotional
Intelligence
IN ESSENCEBeing intelligent about emotions means that we can perceive and use emotions to create optimal relationships and produce desired outcomes.
THANK YOU