Emotion 1

Emotion Work in Health Care Thursday, April 16th, 2009 University of Technology Sydney Level 5, Building 10, 10 Jones St The Centre for Health Communication is pleased to present an evening forum with Professor Gerard Naring, visiting at UTS from the Department of Clinical Psychology, University of Nijmegen. Professor Naring’s research focuses on the regulation of emotions at work, emotional labour. Complexity in the clinical environment produces experiences that necessitate consideration of the emotional labour involved in practice. The challenge of negotiating between the dissociation sometimes required in clinical practice, the association demanded by consumers and the simultaneous performance of both roles in a complex environment makes emotion work paramount to practitioners. The forum will feature a presentation by Professor Naring followed by a panel discussion and a reception. Panel members include Dr Ross Kerridge of John Hunter Hospital, Jane Grey of NSW Health, Professor Margaret Vickers of the School of Management, UWS and Associate Professor Jenny Fenwick of the Faculty of Nursing, Midwifery and Health at UTS. 1730: Professor Rick Iedema: Welcome and Introduction 1745: Professor Gerard Naring 1800: Panel Response 1830: Discussion and questions 1845: Professor Rick Iedema: Conclusion 1900: Drinks & Canapes Please RSVP to [email protected] by Tuesday April 14th. Professor, Department of Clinical Psychology, University of Nijmegen, The Netherlands ‘Keeping up appearances or bursting out in tears: Emotional labour and emotional demands in health care’ People working in service jobs often perform emotional labour; they adapt their emotions in order to meet requirements of the job. This phenomenon is particularly present in the work of health care professionals. Originally, two forms of emotional labour were distinguished, surface acting and deep acting, but other forms are now being identified. The possible consequences of emotional labour will be discussed. While the previous perspective catches which emotions we want to convey to a client or patient, some work confronts us with situations that have an emotional impact upon us. These demands are especially high in health care, which often encompasses confrontation with suffering, death and dying. A health care professional might have to witness events that go beyond normal human experiences and might run the risk of being traumatized. The talk will conclude with thoughts about how individuals and organizations deal with emotion work.

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Transcript of Emotion 1

Complexity in the clinical environment produces experiences that necessitate consideration of the emotional labour involved in practice. The challenge of negotiating between the dissociation sometimes required in clinical practice, the association demanded by consumers and the simultaneous performance of both roles in a complex environment makes emotion work paramount to practitioners.

The forum will feature a presentation by Professor Naring followed by a panel discussion and a reception. Panel members include Dr Ross Kerridge of John Hunter Hospital, Jane Grey of NSW Health, Professor Margaret Vickers of the School of Management, UWS and Associate Professor Jenny Fenwick of the Faculty of Nursing, Midwifery and Health at UTS.

1730: Professor Rick Iedema: Welcome and Introduction

1745: Professor Gerard Naring

1800: Panel Response

1830: Discussion and questions

1845: Professor Rick Iedema: Conclusion

1900: Drinks & Canapes

Please RSVP to [email protected] by Tuesday April 14th.

Professor, Department of Clinical Psychology, University of Nijmegen, The Netherlands

‘Keeping up appearances or bursting out in tears: Emotional labour and emotional demands in health care’

People working in service jobs often perform emotional labour; they adapt their emotions in order to meet requirements of the job. This phenomenon is particularly present in the work of health care professionals. Originally, two forms of emotional labour were distinguished, surface acting and deep acting, but other forms are now being identified. The possible consequences of emotional labour will be discussed.

While the previous perspective catches which emotions we want to convey to a client or patient, some work confronts us with situations that have an emotional impact upon us. These demands are especially high in health care, which often encompasses confrontation with suffering, death and dying. A health care professional might have to witness events that go beyond normal human experiences and might run the risk of being traumatized.

The talk will conclude with thoughts about how individuals and organizations deal with emotion work.