1 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002

Raising the emergency preparedness of

communication infrastructure by organizational and

technological developments - Case study Finland

Emergency Telecommunications Workshop

ETSI, Sophia Antipolis, France

26-27 Feb, 2002

Juha Tammela, Nokia Networks

juha.m.tammela@nokia.com

2 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002

The Public Safety Network in Finland

The VIRVE public authority TETRA network being built in Finland will gradually replace the current out-of-date radio networks consisting of separate systems by the year 2003.

The purpose of the new TETRA network is to boost the capability of public safety authorities to perform their specific tasks successfully in any situation.

The aim of the project is to create an efficient and comprehensive radio network for use by the Finnish public safety authorities that will serve all the different user groups and improve the operational capabilities of the authorities.

Compared to the current systems, the most important benefits offered by the TETRA network being implemented include:

Support for operation management joint operations and the security provided by encryption

High serviceability requirements, both in daily operating conditions and in exceptional circumstances, have been taken into account in the design and construction of the network.

3 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002

How to plan secure communication services

Risk analysing Physical security

access control burglar alarms sheltered equipment rooms

Looped transmission Redundant secured network elements Operations planning with secured organisational

privacy Developed and maintained maintenance processes Security guidelines for user organisations training of the all contributing parties

POINT-TO-POINT

DN2

DXT

MULTIDROP

Multidrop and Branching

Loop

4 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002

Importance of operational planning

From technology driven to need driven planning The selected technology should allow the free scalable operations

without unflexible geographical or user amount related limitations The operational working groups support and give feedback to

technical network operator and equipment suppliers

jtammela:

Oliko kolmaskin työryhmä

jtammela:

Oliko kolmaskin työryhmä

Virve Operational working group

Virve Unit

Police Fire&Rescue

Health&Social care

Frontier Guard

Military

Virve Technical working group

Virve Unit

Police Fire&Rescue

Health&Social care

Frontier Guard

Military

Training house co-operation

Police schoolEmergency and Rescue College

Frontier Guard SchoolArmy Signaling School

End User organisations

5 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002

Emergency Response Centres in Finland

Separate parallel project with Tetra network implementation

13 State-owned ERCs Integrated centres for different authorities Common Emergency number 112 for all

authorities Several dispatchers in one shift Sheltered rooms Harmonised IT-systems in the whole country

fully integrated into Virve network Equal quality and costs Same person handles the whole event chain in the Same person handles the whole event chain in the

centrecentre Multiskilled personnel Multiskilled personnel

police police rescue rescue ambulanceambulance

Data flow in the ERCs

Records of the Health

Record for Rescue Services

Personnel data record, Police

Records of the social affairs

Field unit of the Police

Field unit of the Rescue Services

Ambulance services

Social services

Fully authorised Dispatchers Fully authorised Dispatchers

6 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002

Regional Co-operation in practise

Managers on duty have the co-operation needs

Common assignment talkgroup for task issuing

Dedicated working level talkgroups between

organisations according the need

Talkgroups for organisation’s internal use

Co-op1 Co-op2

Regional Co-operation 1

Internal 1Internal 1Internal 1

Managers on duty

7 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002

Efficient training services initiate seamless operations

Training to be understood as step by step gradual process together with system migration

All parties to be trained with targeted training programs Proper training minimises the new working methods related

resistance The need for basic radio communication related training is very

similar in all organisations It is possible to share the training facilities amongst end user

organisations jtammela:

Kuva koulutustalosta?

jtammela:

Kuva koulutustalosta?

jtammela:

Kuva koulutustalosta?

jtammela:

Kuva koulutustalosta?

8 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002

Summary The new radio communication systems allow versatile

and flexible ways to communicate The operations should be well planned though The selected technology should not limit the

operations planning

The preparedness of the communications system is to be build to all layers of system

Technical mechanisms are the basic building blocks The operations to be planned and documented The proper training of the users will finalised the

usability of the communications service

Unkown, 1990-

9 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002

Thank You

Juha Tammela

Senior Consultant

Professional Mobile Radio

Nokia Networksjuha.m.tammela@nokia.com

www.nokia.com/public safety