Emergency Station - Norwegian · Emergency Station: Passenger Handling Company: Station Manager:...
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Local Emergency Response Procedures Effective: 01 OCT 2016 Norwegian Emergency Response Page 1 of 2 Emergency Station: Passenger Handling Company: Station Manager: Name: Emergency Spokesperson Name: Supervision: Phone: Phone: Mobile: Mobile: SITA: SITA: E-mail: E-mail: Emergency Coordinator: (Local on duty manager) Number of people available locally to handle the emergency situation (internal staff and external providers): Check-in system: Name/Function: Phone: Mobile: Contact person: Name: Phone: Deputy Emergency Spokesperson Remarks: Name: Chairman AOC at station: Airline: Phone: Phone: Mobile: Checklist: Emergency Coordinator Alert: Norwegian Operations Control Center at +47 21493070 press 9 for emergency – and send Emergency Report to iocc-dm@norwegian.com Maintain this contact until Site Unit is established and takes over. Initial local alerting procedures (use your local alert list). Establish and staff your Local Emergency Control Center. Secure Emergency Lock on check-in system. Assess the need for additional resources from the airline to cope with the situation. Secure handling of Passenger Name List, flight documents and dangerous goods. When Site Unit is established maintain a Bridge Line to Site Unit at +47 67593096. Mail address: site@norwegian.com Coordinate information between the authorities and Site Unit (at the authorities Command Center). Get information about passengers, crew, dangerous goods and flight documents. Inform local authorities and send this information to Norwegian Emergency Control Center: ed@norwegian.com Forward media request to [email protected] or +47 815 11 816 Ensure that all confirmed official information (press release) is forward to all staff involved in the emergency response operation. Ensure that logistical arrangements are organized such as hotel, transportation, catering, medical support baggage handling and extra manpower for passenger/crew/ relatives/own personnel and Site Team. Log all communication, actions and decisions taken. Secure debriefing for your team. Human Support Coordinator(s)/Name of provider(s): Name: Name: Name Phone: Phone: Phone: Mobile: Mobile: Mobile: At the Airport In cooperation with local Authorities At the Family Assistance Center (hotel) In cooperation with local Authorities Provide assistance and secure a private facility, a reception center for passengers and crew (separate if possible). Ensure registration of passengers and crew Secure regular information updates to passengers, crew, family and friends. Provide practical and emotional support to passengers, crew, family and friends. Establish a Family Assistance Center and provide assistance. Ensure Security at the Family Assistance Center. Register family and friends. Secure regular information updates to passengers/ crew/family and friends. Ensure the welfare of family and friends e.g. bed, food, drinks, toys to children, clothes and tickets. Upon arrival of the CARE resources, secure an update of the situation. Overall command of the emergency: Hospital 1: Family Assistance Center 1: Phone: Name: Hotel Fax: Phone: Phone: Local Police Hospital 2: Family Assistance Center 2: Phone: Name: Hotel Fax: Phone: Phone:
Transcript of Emergency Station - Norwegian · Emergency Station: Passenger Handling Company: Station Manager:...
Local Emergency Response Procedures
Effective: 01 OCT 2016 Norwegian Emergency Response Page 1 of 2
Emergency Station:
Passenger Handling Company: Station Manager: Name:
Emergency Spokesperson Name:
Supervision: Phone: Phone: Mobile: Mobile: SITA: SITA: E-mail: E-mail:
Emergency Coordinator: (Local on duty manager)
Number of people available locally to handle the emergency situation (internal staff and external providers):
Check-in system:
Name/Function: Phone: Mobile:
Contact person: Name: Phone:
Deputy Emergency Spokesperson Remarks: Name:
Chairman AOC at station: Airline: Phone: Phone:
Mobile:
Checklist: Emergency Coordinator
Alert: Norwegian Operations Control Center at+47 21493070 press 9 for emergency – and send Emergency Report to [email protected] Maintain this contact until Site Unit is established and takes over.
Initial local alerting procedures (use your local alert list).
Establish and staff your Local Emergency Control Center.
Secure Emergency Lock on check-in system.
Assess the need for additional resources from the airlineto cope with the situation.
Secure handling of Passenger Name List, flightdocuments and dangerous goods.
When Site Unit is established maintain aBridge Line to Site Unit at +47 67593096. Mail address:[email protected]
Coordinate information between the authorities andSite Unit (at the authorities Command Center).
Get information about passengers, crew, dangerousgoods and flight documents. Inform local authorities andsend this information to Norwegian Emergency ControlCenter: [email protected]
Forward media request [email protected] or +47 815 11 816
Ensure that all confirmed official information (pressrelease) is forward to all staff involved in the emergencyresponse operation.
Ensure that logistical arrangements are organized suchas hotel, transportation, catering, medical supportbaggage handling and extra manpower forpassenger/crew/ relatives/own personnel and Site Team.
Log all communication, actions and decisions taken.
Secure debriefing for your team.
Human Support Coordinator(s)/Name of provider(s):Name: Name: Name Phone: Phone: Phone: Mobile: Mobile: Mobile:
At the Airport In cooperation with local Authorities
At the Family Assistance Center (hotel) In cooperation with local Authorities
Provide assistance and secure a private facility, areception center for passengers and crew (separate ifpossible).
Ensure registration of passengers and crew
Secure regular information updates to passengers, crew,family and friends.
Provide practical and emotional support to passengers,crew, family and friends.
Establish a Family Assistance Center and provideassistance.
Ensure Security at the Family Assistance Center.
Register family and friends.
Secure regular information updates to passengers/crew/family and friends.
Ensure the welfare of family and friends e.g. bed, food,drinks, toys to children, clothes and tickets.
Upon arrival of the CARE resources, securean update of the situation.
Overall command of the emergency: Hospital 1: Family Assistance Center 1: Phone: Name: Hotel Fax: Phone: Phone: Local Police Hospital 2: Family Assistance Center 2: Phone: Name: Hotel Fax: Phone: Phone:
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Local Emergency Response Procedures
Effective: 01 OCT 2016 Norwegian Emergency Response Page 2 of 2
Emergency Station (continued):
Local Alert List and Local Facilities Name: Name: Name: Phone: Phone: Phone: Mobile: Mobile: Mobile: SITA: SITA: SITA: E-mail: E-mail: E-mail: Name: Name: Name: Phone: Phone: Phone: Mobile: Mobile: Mobile: SITA: SITA: SITA: E-mail: E-mail: E-mail: Name: Name: Name: Phone: Phone: Phone: Mobile: Mobile: Mobile: SITA: SITA: SITA: E-mail: E-mail: E-mail:
Local Facilities (Please describe/optional)
Norwegian will do the utmost to send a relief flight to your station. Depending of your location it can take up to 20 hours to reach your station. It is therefore critical that you prepare your organization for handling the initial phase.
Revision and changes (e.g. names and phone numbers) to Local Emergency Response Procedures has to be done by Station Manager by updating this document and forwarding the updated document as an E-mail to: [email protected]
