Emergency Response via the Web Two emergencies in August 2007 highlight the Internet as a dynamic...
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Transcript of Emergency Response via the Web Two emergencies in August 2007 highlight the Internet as a dynamic...
Emergency Response via the Web
• Two emergencies in August 2007 highlight the Internet as a dynamic communication tool
August 21st 2007 • Collapse of the
I-35W Bridge over the Mississippi River in Minneapolis
• Floods in Southeast Minnesota
I-35W Bridge Collapse Website
Focal point for: • Detour route updates• Original bridge facts
and documentation• News releases &
media briefings• Video of the collapse
Server Capacity was Doubled
Increased Web Traffic • Unique visitors
spiked to 349,913 in August 2007 (double over previous months)
Traffic & Transit Enhancements Metro highways
began to improve the flow of traffic
• In advance of the State Fair and
• New semester at the University of Minnesota
Statewide Bridge Inspections Governor ordered
statewide inspections of all fracture critical bridges
• Maps and inspection reports were added to the Website
Bridge Replacement Plans to replace the
collapsed bridge moved quickly
• Contractor selection• Bridge design
Posting More than Before Viewers wanted more
information and greater detail for:
• Bridge inspection reports
• Construction & maintenance contracts
Information for Legislators• Documentation from
legislative hearings• Funding documents• Economic impacts of
the collapse
Public Involvement• Public and legislative
open houses• Online comment form
(received 5-times more than written comments from open houses)
• Subscriptions for project updates by e-mail
• Weekly Sidewalk Superintendent Talks at the construction site
Internal Communication • Newsline for
employees and retirees
• Daily News Clips• Video Clips of
TV news
Summary• Website remained the
primary source of information
• Content was factual and straight-forward
• Responsive to public, legislative and media concerns