T o m o r r o w ’ sI n s u r a n c e

P r o f e s s i o n a l s

ISSUE 12 | Spring 2017

A MADISON COLLEGE PROGRAM PUBLICATION

10Breaking the Glass|6 Leadership Then and Now|9InsuraNce in the New World of Cybercrime|16

History of Insurance: 9/11

SINCE 1996

3432 County Rd N, Cottage Grove WI 53527 | 608.839.4100 | pauldavis-wisc.com

We look forward to being of service.

EMERGENCY PROPERTY DAMAGE REPAIR PROFESSIONALS

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T o m o r r o w ’ s I n s u r a n c e P r o f e s s i o n a l s

Dr. Jack E. Daniels III PresidentDr. Turina Bakken ProvostBryan Woodhouse Dean, School of Business & Applied ArtsDr. Erin Kohl Associate Dean, School of Business & Applied ArtsMartha Lester MBA, AAI, AIC, CIC, CRM ,Risk Management & Insurance Program Director

TIPs is issued twice per year, Spring and Fall. All profits are returned to the Insurance & Risk Management Scholarship and Professional Development Fund for students.To support and encourage the students through advertising, contact Martha Lester, Risk Man-agement & Insurance Program Director, MLLester@madisoncollege.edu or 608-243-5417 for information and rates.Volume 012 Copyright 2017https://madisoncollege.edu/program/risk-management-insuranceFollow the students on Facebook: Insurance & Risk Management Program, Madison CollegeMagazine template design by Ethan FrameDisclaimer: The information provided in the articles is based on students’ learning and inter-pretation and does not constitute legal advice. Readers are advised to conduct their own due diligence on information prior to implementation or reliance upon any material provided.

MANAGING BUSINESS

History of Insurance: 9/11

Student Successes

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04PUTTING A FACE TO THE INDUSTRY

Insurance Symposium

Over time, I hold an expectation that things and people will continue to develop. That can mean many different things, but it has definitely been true of our Risk Management and Insurance program and our students. In the fall issue of TIPs, I noted that the Risk Management and Insurance program was considering some curricular changes to move from a Certificate to a Technical Diploma. We continue on with that program development, now, with official approval of the Wisconsin Technical College System Office to do so. This brings us one step closer to actually having the ability to offer the Technical Diploma. Speaking of development, our Truax campus has truly developed over the course of the past year. With many new and impressive spaces, we’ve had the honor of hosting many different groups. Martha Lester planned and carried out this year’s Executive Insurance Symposium. The event, previously held at our former West campus, was held in one of the college’s new meeting spaces and it was such a success! Professionals from many different companies, students, faculty, and some administrators were on hand to hear about some new developments in the industry. While programs and spaces continue to develop, one of the most satisfying things to see is the development of our students. On

campus, we see this daily. Students grow and develop over the course of a semester as they learn from their classes, meet new people, and engage in new experiences. Not as often, I get to see the development of our students away from campus. I had the opportunity to go with Martha as a co-chaperone on a student trip to New York City. It truly was an experience! Students were exposed to Ellis Island, the Empire State Building, the World Trade Center memorial and museum, and of course, the subway system. The tours they took part in were done with the idea of risk management in mind and the group of students had a lot of information to take in and process. But, with every stop, you could see the development of appreciation for what we were seeing and experiencing. Thank you to all of our program donors who make experiences like New York possible. Also, thank you to everyone else who has supported the ongoing development of our campus and the Risk Management and Insurance Program. Finally, thank you to our students, who continue to pursue their education to make their personal and professional development a priority in their lives.

—Dr. Erin Kohl ASSOCIATE DEAN BUSINESS AND APPLIED ARTS

Development

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Martha Lester is the Risk Management and Insurance Program Director. An alumnus of Madison College, Martha returns with over 30 years of industry experience and a Masters of Business Administration, with a double emphasis in Insurance & Risk Management and Human Resources, from Concordia University. She has earned her Associates in Claims, Accredited Advisor and Certified Risk Manager in Insurance, and Certified Insurance Counselor Designations. Martha can be reached at 608-243-5417 or email MLLester@madisoncollege.edu.

The generosity of those who make up the risk management and insurance industry is what puts a realistic image in students’ minds of what this business is all about. I invite my business management students to attend these events as well. That opens the door to bringing new career opportunities to mind for students and new talent into the industry. Our fundraising through C.E. courses and financial gifts from the industry make putting a face on the industry possible.

In addition to all of this, students have been receiving scholarships from associations and job offers from insurance employers. You will read about this further into this issue. As I say goodbye to some great students and welcome new ones into the program, I have the opportunity to reflect on the fun and successes of this semester. Madison College would not be able to offer such an interesting program and celebrate these achievements without our industry partners.

Thank you to those of you who have donated your time and talents speaking to students, being a panelist at our symposium, attending a CE course, providing direction on our Advisory Committee, offering mentoring to a student, advertising in our magazine, providing scholarship funds, and supporting our efforts with encouraging words. I’m looking forward to many more semesters ahead.

Martha LesterRISK MANAGEMENT AND INSURANCE PROGRAM DIRECTOR

Another semester has come and gone. I say that with both uplifting reflection and complete

exhaustion! There is so much to write about that I’ve put off the original scheduled topics until the fall 2017 issue of TIPs.

The Risk Management & Insurance Program students have learned a lot about our industry and enjoyed a number of on and off campus learning events this semester.

aBoth the Wisconsin Chapter of the Public Risk & Insurance Management Association and the Risk & Insurance Management Society of Wisconsin generously invited us to their educational meetings.

aThe Madison College Risk & Insurance Club hosted three on campus speakers who discussed careers in insurance.

aOur annual spring Executive Insurance Symposium was packed full as an amazing line-up of knowledgeable professionals covered the most prevalent topics facing the industry today.

aThe club also put on a Mock Trial of the Iroquois Theater Fire offering C.E. credits to the industry in exchange for donations to the program.

aThe students took the trial on the road to West Bend Mutual where they generously made a donation to our program and offered C.E. to their agents.

aAfter studying 9/11, we returned from a week in New York City meeting with AON and conducting Risk Management Evaluations. More about this will appear in the fall 2017 issue and via Risk Management C.E. Classes to be offered by the students.4

Putting a face to the industry

Learning from the past, looking to the future

Jack E. Daniels, III, PhDPRESIDENT, MADISON COLLEGE

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Nothing pleases us more than seeing our students gain career success after they leave Madison College. Our expert instructors work hard to prepare them for whatever lies ahead in their profession. We also train them look to the future to anticipate employers’ and clients’ needs. Students in the Risk Management and Insurance program gain confidence and skills through classroom simulations, field trips, internships and contact with industry professionals. They enter the field prepared to meet challenges and to contribute to businesses and their communities.

Some have already gained employment with organizations such as Wisconsin Municipal Mutual Insurance Company, Wisconsin Insurance Security Fund and American Family Insurance.

This semester, students and faculty delved into one of our country’s greatest disasters, the terrorist attacks of Sept. 11, 2001. They visited New York, met with local experts and learned how the industry has responded and adjusted to the post-9/11 world. While the experience took them back in history, they also explored today’s risks such as cybercrime, the use of drones and home automation systems.

These students are hungry for more knowledge of the field and enrich their education by attending professional events with their instructor Martha Lester.

Interaction with professionals is woven throughout the curriculum. In some instances, students learn and explore topics alongside risk managers, underwriters, adjusters and agents. I thank those of you who have supported and enriched this program by sharing your expertise, informing our curriculum, mentoring our students and offering them internships or employment.

Through industry contacts, we learned that graduates need more preparation than currently offered to be successful in this field. As always, we listened and responded. That’s why we are expanding the Risk Management and Insurance program from a certificate to a technical diploma by adding business, marketing and finance coursework. These graduates will be ready to meet the challenges of tomorrow.

Interaction with professionals is woven throughout the curriculum.

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M A N A G I N G B U S I N E S S

The glass ceiling is an invisible barrier that hinders women and minorities from

earning positions in upper management.According to Daft & Marcic, it is invisible because they can see the positions but are rarely ever able to get the job due to stereotypes and other obstacles put in their way (2009). For those women and minorities who are successful in breaking the glass ceiling by pushing past the barriers in place, they are paid considerably less than a white man in the same position.

The glass ceiling has always been an issue since women and minorities have entered the workplace however, it has gotten better over the years. There has been a rise in the number of female corporate officers in the largest 500 companies in America (1995 at 8.7%; 2000 at 12.5%; 2009 at 15.7% Daft & Marcic, 2009). However white women are still paid 24% less than white males. This same report showed black women get 35% less, while Hispanic women get 46% less than white men in the same position.

Rebecca Lee

Women and minorities have constantly bat-tled to have fair and equal rights the same as men. Although they have not yet suc-ceeded in breaking the glass there have been many inspirational events that have caused the ceiling to rise. With this, we have also seen a significant change in management competencies.

During the 60s women were treated like they didn’t have a seat next to men in the workplace. Women were determined to prove that they were well equipped to handle the role just as well as a man. Women have made some significant strides

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in the workplace by effectively changing the way women are perceived. Men did not know how to deal with women taking positions at the same level as them which created controversy and unease.

When women started earning their way into higher management positions, management competencies started to change. A great example that shows management competency change is the movie “Hidden Figures”, which is based on a true story about three black women who worked at NASA during The Civil Rights Movement. Katherine Johnson had no place in any upper positions during this time and she had a huge impact on making our way on the moon happen. She was a so called “human computer”. Al Harrison saw that she could help him and NASA get to the moon because of her incredible mathematic abilities (Melfi, Theodore. December 25, 2016). He knocked down colored women bathroom signs, changed the rules to allow women access to classified information, and gave women the right to be in meetings with the men. Because he changed his management competencies they were able to work more efficiently in getting to the moon.

Tiffany Houstsinger

Things have changed a great deal since 1978, when the phase “glass ceiling” was first used. Articles have been written and feminists acted and as part of the Civil Right Act of 1991, con-gress created the Glass Ceiling Commission.

Luke Cambridge

Breaking the Glass

The National Glass Ceiling Commission is a comprehensive panel of experts, respected in their field, whose purpose is to advocate, research, and educate decision-makers in corporate America regarding the existence of bias and unconscious glass ceilings in the workplace. www.nationalglasscielingcommission.org

From Wausau Wisconsin to Silicon Valley

Marissa Mayer was born in Wausau, Wisconsin. Marissa graduated from Wausau West High School, and while attending high school she excelled in classes relating to math and science, was involved in numerous extracurricular activities such as Spanish Club, Key Club, Debate Team and Pom-Pom squad and even worked at a local grocery store where she memorized number codes for produce. After high school, Marissa attended Stanford University where she majored in symbolic systems and earned a Bachelor of Science. She also majored in computer science with a specialty in artificial intelligence and earned her Master of Science. It wasn’t until her internships in the Silicon Valley, where she received 14 job offers, that one of them was from Google. In 1999, Google had 19 employees. Mayer accepted the role as the company’s first female engineer and became the 20th. Mayer’s employment at Google involved her work in major products that we use today, such as Gmail and Google Maps/Earth, earning her numerous accolades and achievements.

Marissa shows leadership traits in intelligence and her small-town values show the defining characteristics in a hard-working environment. In the leadership grid (developed by Robert Blake and Jane Mouton), I would rank Marissa with task behavior as high as she provided direction for her management team and provided a set of rules for her employees to follow. In relationship behavior, I would rank her in the middle between high and low because in some ways she maybe out of touch in a culture where employees think that if it happens at other tech companies that it should happen at Yahoo as well. I think though she wants people to succeed and be the best that they can be, as she wants the best employees working for Yahoo.

In leadership behavior, Marissa shows a participative style. She consults with her board of directors and her management team. Her meetings consist of knowledge and communication within all departments so she is aware of what is going

on with the company. She shows qualities in achievement-oriented leadership style because she demonstrates achievement-oriented leadership by encouraging strategies that grow the company into a social-media platform with new and exciting services while making room for further innovation by re-evaluating products and services that are in decline with consumers. There are people within her company that question if she has any leadership skills at all due to the fact that Yahoo is the first company that she ever ran.

In power and influence, Marissa shows more expert power over anything because she came respected in her work at Google with Artificial Intelligence and she has a lot of knowledge in the technology field. Marissa had some influence in the beginning of her tenure as CEO, showing persuasion on things that needed to get done or products that needed to be acquired or discontinued from the company. She helped fix a lot of problems during her first year, so that does show she was wanting to move the company in the right direction.

Lastly, Marissa ranks in the acquired needs theory as needing achievement. She had some achievements while she was at Yahoo. She acquired social networking platform Tumblr and invested a lot of Yahoo into the mobile market, such as video, apps and news.

Jarek Hernandez was enrolled in Management Techniques this semester and selected Yahoo as his research project.

Through researching Yahoo this semester I have learned a lot about Marissa Mayer’s leadership as CEO, where she has served since July 2012.

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References: [1] Reuters. (2017, March 14). Verizon sought $925 million discount for Yahoo merger, got $350 million. Retrieved from http://www.cnbc.com/2017/03/14/verizon-sought-925-million-discount-for-yahoo-merger-got-350-million.html[2] Weinberger, M. (2017, April 24). Marissa Mayer will have $186 million in Yahoo stock when Verizon buys the company. Retrieved from http://www.businessinsider.com/marissa-mayer-yahoo-stock-verizon-deal-2017-4[3] Bruestein, J. (2013, November 13). Yahoo's Latest HR Disaster: Ranking Workers on a Curve. Retrieved from https://www.bloomberg.com/news/articles/2013-11-12/yahoos-latest-hr-disaster-ranking-workers-on-a-curve[4] Sellers, P. (2013, October 22). How Yahoo CEO Mayer fixed 1,000 problems. Retrieved from http://fortune.com/2013/10/22/how-yahoo-ceo-mayer-fixed-1000-problems/[5] Guynn, J. (2013, February 26). Yahoo CEO Marissa Mayer causes uproar with telecommuting ban. Retrieved from http://articles.latimes.com/2013/feb/26/busi-ness/la-fi-yahoo-telecommuting-20130226

M A N A G I N G B U S I N E S S

Leadership Then and Now

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Over the years, strict leadership has loosened. From the 1950s to now, many aspects of our culture changed. With more diversity in the workforce than ever before, our workplaces have strengthened their management design. By allowing more than one group of people to work, there is a multitude of counsel from many groups instead of just one. Depending on the field, leadership has shifted from autocratic to democaratic or laissez-faire.

In the 1950s, a lot of the work available in the United States was focused on industrialization. It was important that employees had a very low margin of error

in their work because they were mass producing product that were pre-designed. However, this style of leadership goes back farther than the 1950s. For example, the rise of the Roman Empire can be arguably accredited to Julius Caesar, who was a famously known autocratic leader from 100 BC- 44 BC. Or, a lot later you can see it in the settling of the U.S. colonies by John Smith. Strict instruction was needed to help people survive in an unknown wilderness.

Bringing the topic back to business, a more recent example of an autocratic leader would be Henry Ford. He was an entrepreneur in the early automobile industry where there was little room for error. Things were to be done as cheaply as possible while maintaining a good quality product; this required a leader who knows how to make things happen. A mild example of his autocratic leadership style can be found in one of his famous quotes, “A customer can have a car painted any color he wants as long as it’s black”.

Much has changed since the birth of the auto industry. Other management styles have been tried and tested. Now, one may

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find businesses that use any of these managing styles, but a more “hands-off” approach has gained momentum since the early 70s. There is more room for employee input and error. Companies rely more on their employees to generate ideas for the business to grow and prosper. It’s what I would call a hybrid of democratic and laissez-faire management styles.

Amarah Geiger

A new way of thinking about leadership has developed. In this new style, leaders lead through motivation and not fear. The leader still makes the final decisions for the company, and takes accountability for them, but now considers suggestions provided by the group. Dialog is promoted among all the group members to arrive at the best conclusion or decision.

Organizations have realized the importance of having loyal, motivated team members to achieve company goals as opposed to subservient employees who become disengaged. Employees share the success of an organization as a common goal, thereby increasing their efforts to perform tasks better.

Leadership now is more oriented to build teams. Business owners and managers have shifted from an individual approach to a more collective one, giving a greater importance to teamwork. Leaders strive to create an environment where others help them succeed with interaction and collaboration resulting in improved employee relationships (ccl.org).

New methods of leading will continue to evolve in the present and future as it has in the past. The main reason is that people are more prepared and and are educated and want their ideas and opinions expressed, respected and valued. The era where the employee will just do what the boss demands, whether they are right or not, is long gone.

Where in the past, organizations directed their efforts to achieving goals and increasing production and revenues, they now also focus on other areas. Organizations are aware that retaining good employees requires providing an environment for empowerment, opportunity and growth. Leaders are now more flexible and they focus on building relationships with their followers and working in teams.

Jennifer Zavalla Abraham

09/11 marks a day that a majority of American’s will remember forever. On September 11, 2001 the United States became the target of multiple terrorist attacks. Four planes were hijacked by Islamic terrorists working for al-Qaeda. Two of these airplanes were flown into the towers of the World Trade Center located in New York City. A third plane crashed into the Pentagon located in Washington, D.C. The fourth and final airplane’s target was unknown because it had never made it there or at least that is what experts assume. It is said the reason why the fourth attack was unsuccessful was because the passengers aboard that plane were courageous enough to attempt to overpower the hijackers.

Sarah Hanson

The peril, in this case was terrorism. Most of the damage was caused specifically by smoke, fire, and explosions as a result of the largest act of terrorism on the American people. According to the Insurance Information Institute, 9/11 was the largest claims pay out in global insurance history. The terror attack produced insured losses of about $32.5 billion. Hurricane Katrina is the only catastrophic event in our history to surpass 9/11 in costs.

Stacey Olson

The attacks on 09/11 also impacted federal laws, regulations, and policies. The Department of Homeland Security was established in 2002 and placed new regulations on everything from border security to natural disaster management. Also, the U.S. Patriot Act was passed by Congress following 09/11. This act was put into place to prioritize national security and defense.

Sarah Hanson

The fact that the terrorism risk wasn’t priced in the insurance industry was a perfect storm when the attacks on 9/11 happened. It shouldn’t be forgotten that the attacks were the worst since the surprise attack on Pearl Harbor. Adding to the complications was that the insurance companies were reinsured to cover potential losses by other insurance companies.

Andrew Hyde

The attacks had insurers unsure of how to offer terrorism insurance without risking bankruptcy. The attacks were the worst on record for both property and fatalities. Most of the financial cost fell on reinsurers. They could not accurately model or price terrorism exposures at the time which gave reinsurers no other choice but to withdraw from the market for terrorism coverage. Without reinsurance, primary insurers had to then exclude terrorism. There were also general concerns that insurers might try to deny coverage under existing policies using the war risk exclusion. This clearly was not the reality of the attack so Minnesota Commerce Commissioner, Jim Bernstein, held a press release warning insurers to not deny coverage based on the war risk exclusion. He stated that if insurers were to attempt to use the war exclusion to get out of covering losses, he wouldn’t hesitate to intervene. Congress acknowledged this insurance struggle by enacting TRIA in November 2002 to provide a government reinsurance backstop in case of another large terrorist attack.

Katie Lowrey

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THE NUMBER OF LIVES2,753 Total deaths at the World Trade Center

6,000+ Injuries at WTC

200 Approximate number of people who jumped or fell to their death at WTC

2,977 Number of deaths overall, including associated deaths, from 9/11

Source: CBS News

THE MONETARY NUMBERS $7 BILLION Amount paid out by the Victims

Compensation Fund

$8.7 BILLION Estimated future earnings of those who died

$500 MILLION Overtime compensation paid by the City of New York for clean-up

Source: CBS News

INSURANCE COMPANIES IN THE WTC ON 9/11

It is interesting that the Insurance Information Institute labels this “backstopping” of the commercial insurers by the federal government a form of “re-insurance.” Typically, re-insurance companies are paid a "reinsurance premium" by the ceding company which issues insurance policies to its own policyholders. Under TRIA, insurers reap the benefits of being “re-insured” by the federal government but pay none of the “reinsurance premium.” Congress took swift action to close a market hole and, in doing so, became an industry-wide reinsurance company free of charge.According to the I.I.I., re-insurance companies bore the brunt of the massive 9/11 payouts (about two thirds of the losses were paid for by reinsurers) and not a single company closed because of that unprecedented claims deluge.According to the I.I.I., a report by the President’s Working Group on Financial Markets in 2014 generally supports the insurance industry’s view that the expiration of TRIA would make terrorism coverage more expensive and difficult to obtain and industry representatives have estimated that nearly one million businesses nationwide would be at risk of losing terrorism coverage should TRIPRA end.

Philippa Bergmann

Without TRIA, insurers would be left with the difficult choices of underwriting the various risks that terrorism could potentially cause in a way that maintains their financial stability. The potential losses an extreme attack can cause would weaken our economy as well as the insurance industry entirely without the reassurance of TRIA. President Obama signed an extension to the act until 2020.

Stacey Olson

TOWER 11. Empire Health Insurance

2. Kemper Insurance Companies

3. AIG Aviation Brokerage, Inc.

4. Hal Roth Agency, Inc.

5. Partner Reinsurance Corp.

6. Daynard & Van Thunen Co.

7. RLI Insurance Company

8. Metropolitan Life Insurance Co.

9. Marsh USA

TOWER 210. Continental Insurance

Company

11. SCOR U.S. Corporation

12. Allstate Insurance Company

13. Hartford Steam Boiler

14. Frenkel & Company, Inc.

15. Guy Carpenter

16. Seabury & Smith

17. AON Corporation

BUILDING 718. First State Management

Group, Inc.

19. NAIC SecuritiesSource: CNN.com11

S T U D E N T S U C C E S S E S

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Diane Dillett has many years of experience in insurance. She currently has her own insurance business for seniors. She talked about her career transition from being a secretary to owning her own specialty insurance business. She enjoys and works hard at what she does. She has vast knowledge of different insurances and obtained many licenses. She encouraged students to consider the insurance industry as a career.

Elim Lau

Listening to Diane was really insightful to hear about how she started off as a secretary and was shot down because of her gender. It was really impressive that she then created her own successful business. Learning about the things she did to accomplish that was really good knowledge to have for anyone thinking about starting their own business. The tips she provided were like insider knowledge on how to better your chances and succeed at doing something you really want to do. Seeing how happy she is just really proved that.

Michael Scopoline

The first thing that I learned from Diane was that captive insurers give you great insurance training. She said that this was due to them having a bigger investment/

interest in your future in the insurance market. I also learned that if you work for an insurance agency you must sign a "non-compete agreement". This is a form that states you cannot take your clients with you if you were to ever leave to join another agency. The only way around this, she mentioned, is to have your own company. This way if you ever decide to sell out, you can take your clients with you.

Sean Valk

I loved hearing from someone who has had such a robust career in the industry and I learned a lot of new terms and insights into the Life, Health, and Investments side. Hearing about Diane's ever-transforming journey from secretary to captive business to her own agency was inspiring. I particularly appreciated that she views a new challenge or market in her business as "a whole other area of expertise to develop". I was pleased to hear Diane speak so passionately and optimistically about the future of careers in the industry, especially in terms of Baby Boomers needing guidance navigating Medicare and the number of vacancies that will need to be filled when the Boomers retire. For the budding agent, Diane is clearly a wealth of knowledge.

Philippa Bergmann

Bringing Industry to the Classroom

S T U D E N T S U C C E S S E S

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Aaron Perry from State Farm Insurance stopped by to speak to students about career opportunities in the industry and with State Farm. I liked that he took the time to answer any questions that we asked. He was very informative on what State Farm Insurance offers.

Joe Nielsen

Aaron Millonzi, American Risk Management Resources Network, LLC, spoke to the Intro to Business Insurance Contracts class about pollution liability. I really enjoyed our guest speaker, Aaron, and everything he had to share with his experiences in the field. It was helpful to have an expert come

in and talk about a concept that I feel would be otherwise difficult to grasp.

Stacey Olson

Aaron stressed that pollution exposure to companies and how insurance companies react to these claims is really uncharted territory in some cases. 30 years may seem like a relatively long time since some of the new laws brought issues to light, but in the insurance world, this is a short period. Lack of information makes it more difficult to predict claims.

Kyler Kabat

Our speaker gave quite a few examples of when pollution coverage would be beneficial.

Katrina Klauer

PLACEDJOIN US. BRING YOUR DREAMS. ACHEIVE THEM HERE.

Looking to gain real life insurance experience? Want a rewarding career where you can grow within a company, get involved in your community and connect with people? Come join us as a team member of an American Family Insurance agency. Our local agents have several full and part time opportunities available. Ready to grow? We’d like to meet you.

To get started protecting others’ dreams and pursuing your own, send your resume to:

American Family Mutual Insurance Company,6000 American Parkway, Madison, WI 53783.012844 — 11/16 © 2016

Sara Gramann at sgramann@amfam.com

My Time at M3

My first day as an intern at M3 was a bit overwhelming. I had been out of the work force for almost a decade but the company was completely organized and ready for me when I walked in the door. M3 is the first company I have been at that uniquely trains and on-boards their new hires. I was blown away by this process because I was able to ask questions and really gain a deeper understanding of how each department works together.

As an intern at M3 I was able to work with many departments. My original main focus was to help with 4th quarter ancillary line renewals. I was taught M3’s process of how to work through renewing policies and making sure all data and information was correctly and efficiently loaded into their system. Due to the unpredictability of when renewals come in and the nontraditional path of my internship I was tasked to other projects as well.

I found M3 a great environment to work in. M3 prides itself on its open concept and collaborative environment. Everyone there works hard to be responsive, knowledgeable, proactive and easy to do business with.

Katrina Klauer is graduating in May 2017 with an Associate’s Degree in Business Management and has also completed the Risk Management and Insurance Certificate. She has served as the Treasurer for the Madison College Risk & Insurance Club, played an active role in the club’s Mock Trial, and studied Risk Management in New York City this April.

MentorshipBrad Scriver, CPCU, CRM, CIC is a Senior Insurance & Risk Analyst at Alliant Energy. Brad is currently mentoring Michael Scopoline a student enrolled in the Risk Management & Insurance Program. Michael is dually enrolled in the Business Management program and is very interested in exploring careers in the risk management and insurance industries. Building this relationship with Brad provides Michael the opportunity to learn first hand what a risk manager does by attending professional events and having a resource for questions/guidance/encouragement.

Michael Scopoline is a first semester Business Management student who is also enrolled in the Risk Management & Insurance program. He is an active member of the Madison College Risk & Insurance Club, studied Risk Management in New York City this April, volunteered at the Office of the Commissioner of Insurance's "Take your child to work day" and will soon begin his new part-time employment at NSI, a division of West Bend Mutual.

Katrina Klauer Michael Scopoline

CONGRATULATIONS!Spring 2017 Scholarship Winners

ê   1752 Club of Wisconsin $500 to Michael Scopoline

ê  Madison College Insurance Professional Development Fund $300 to Joseph Nielsen

ê  Western Loss Association – AIC 30 Textbooks to the Intro to Loss Investigation Students

ê  Wisconsin Public Risk & Insurance Management Association $500.00 to Philippa Bergmann

ON THE JOB

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Wisconsin Insurance Security Fund I have been working at Wisconsin Insurance Security Fund (WISF) as an Insurance Specialist for about a month now. I feel like I have learned so much in such a short period of time. The Fund is set up to help Wisconsin residents when their insurance company goes into insolvency by picking up their open claims and continuing to pay them under Wisconsin statute. A majority of the claims that are handled at WISF are worker’s compensation claims, but we are also responsible for a small portion of long-term care claims. I am glad that I decided to jump at this opportunity and that I started this internship while taking Intro to Loss Investigations. This allowed me to better understand the textbook curriculum as well as the new concepts that were being presented to me in my internship.

Even though I struggled with some of the new concepts and felt a bit overwhelmed at times, the more claims that I handled, the more comfortable I felt! I finally feel like I’m becoming a contributing member of the WISF team and that I am able to lighten the work load for my coworkers. Everyone has been so kind and helpful during my introduction to the insurance industry. I so look forward to expanding my experiences in this field, but I also have a feeling that I will end up staying with WISF for as long as they will have me because it is such a great place to work.

Stacey Olson has now completed all of the requirements for the Risk Management & Insurance Certificate as this meets her internship requirement. She will graduate with her Associate’s Degree in Business Management in December 2017. Stacey has been a key member of our Risk & Insurance Club serving as the Secretary for past two school years. She held a role as a building owner in our Mock Trial and has participated in numerous on and off campus insurance related activities.

American Family InsuranceI'm currently working as an Underwriting Representative for American Family Insurance. My job consists of completing referrals and an overall risk review on auto policies. The two courses I have taken so far in the program, Intro to Employee Benefits and Intro to Loss Investigation, have not necessarily applied to my current position. Insurance is made up of so many different departments and I would consider my type of position to be more risk analysis where these classes are about employee benefits and claims.

With my Intro to Loss Investigation class, I have a new found respect for anyone working in claims. The information they have to gather and the knowledge they must have in order to make appropriate decisions has made me be a little more lenient at work when we don't have enough underwriting information in the claim notes. I take the extra time to reach out to the Agent to gather the additional information to make my decision.

Katie Lowrey has been employed with American Family Insurance and is completing the Risk Management & Insurance Certificate for professional development.

Stacey Olson Katie Lowrey

CONGRATULATIONS!Spring 2017 Scholarship Winners

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KATRINA KLAUER MICHAEL SCOPOLINE STACEY OLSON KATIE LOWREY

S T U D E N T V O I C E S

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Pollution in our lakes

Over 15,000 beautiful lakes surround Wisconsin where residents and visitors can fish, boat, swim or relax and enjoy the surroundings. Sadly, too often the lakes and streams are suffering from pollution, covered with algae or choked with weeds. One of the main contaminates is pollution from farms.

Industrial farms sit next to our waterways, and they’re growing in number. These farms pro-duce millions of pounds of manure, which pollute and threaten our lakes. To make matters worse Wisconsin farms have nearly doubled in the last eight years.

In Wilson Mutual Insurance Co. v. Falk, 2014 WI 136 (Wis. 2014), Jane and Robert Falk owned a dairy farm in Washington County, Wisconsin. In 2011, liquid cow manure was spread onto their farm fields for the purpose of fertilization. The manure leeched into and contaminated the wells of the Falks’ neighbors.

The DNR investigated the matter and con-cluded that manure from the Falks' farm con-taminated wells owned by the injured parties. The contamination made the private wells unus-able and the water undrinkable. The injured par-ties alleged that manure, nitrates, and bacteria, including E. coli, seeped into their wells. A minor, contracted bacterium avium from drinking the contaminated water and, as a result, was hospi-talized and underwent surgery.

Wilson Mutual Insurance Company, the Falks’ insurer, filed a declaratory judgment motion claim-ing it did not have a duty to defend or indemnify the Falks against allegations that they negligently spread manure on their property and thereby pol-luted their neighbors’ wells.

The circuit court granted the motion, and concluded that the Wilson Mutual policy issued to the Falks contained an exclusion for damage or injury that resulted from the “actual, alleged, or threatened discharge, dispersal, seepage, migra-tion, release, or escape of ‘pollutants’ into or upon land, water, or air". Under this policy a “Pollutant” was defined to be a solid, liquid or gaseous irritant or contaminant, including “waste". Materials that are recycled, reclaimed, or reconsidered could be considered “waste” under the policy. The Falks and the injured parties appealed the decision.

The court of appeals reversed siding with the Falks. They concluded that a reasonable farmer would consider cow manure to be “liquid gold", and not a pollutant when applied to a farm field.

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Wilson Mutual appealed that decision to the Supreme Court where they reversed the court of appeals decision, holding that the pollu-tion exclusion in the policy “unambiguously” excludes coverage for well contamination caused by the seepage of cow manure.

Given this decision, farmers need to be cautious and review the coverage provided by general liability policies. Farms relying on standard general liability policies may not have coverage for manure. Farmers need to work with their insurers to determine whether specialized pollution coverage.

Angela Ramirez

Specialty environmental insurance companies are now sprouting up as a result of farming and agricultural issues being ignored since coverage for their potential environmental losses began in the 1980s. These new environmental insurance policies are individually doctored to fit the specific needs of the farmer or agricultural company at hand. These policies essentially fill in the gaps to the policies that are already in place. An article written by Harrison W. Schneider featured a list of common uninsured environmental loss exposures in farming:Groundwater contaminationSurface water contaminationCrop oversprayOdorsReduction of neighboring property valuesPublic nuisanceOperating or participating in manure digestersDamage to natural resourcesBodily injury from exposure to bacteriaGroundwater remediationsFuel storage tanksFertilizer spills or releasesCustom farming operationsTransportation risksStorage of pesticides and herbicidesEnvironmental Insurance CoverageThis list is precisely the reason why farmers across the country must obtain environmental coverage for their properties if they don’t already have it. It is the reason why environmental insurance companies like the one our speaker Aaron works for exist. The demand for family farm coverage continues to increase as dealing with the effects of pollution has become a part of daily living for us in 2016. Farmers must obtain

coverage for these everyday activities so that they won’t be held financially responsible should an environmental or community tragedy occur due to the effects of their farming activities.

Stacey Olson

The liability exposure from pollution was an item that really was not thought of until around the 1980s. It was initially included in policies simply because strict pollution laws were not in place and companies really had no costly exposure to clean up any messes. In the 1980s this started to change. New laws introduced made clean up and fees much more expensive to insurance companies, so the insurance companies simply started excluding pollution and pushed the risk to the individual businesses. Some of these laws included Superfund, CERCLA and similar state statutes. So what can a business do to protect themselves against pollution risks? The business must assess the risks associated with their business and get supplementary pollution insurance if necessary. While business will seek to get pollution liability coverage, there are still typically exclusions in these polices. The pollution policies typically will still not cover the cost of government ordered clean up due to any environmental pollution leaks or spills. The main focus of these policies is to cover companies against bodily injury and property damage due to pollution.

Kyler Kabat

With time, the importance of environmental insurance factors and coverages will grow as we continue to encroach on our environment and natural resources. There is big business and serious money involved with new natural resource and environmental issues. As we continue to impact our environment and its natural ecosystems, environmental insurance and its coverages becomes of greater importance as our actions towards the environment potentially begin to directly affect our own health and future well-being.

Robert Battiola

S T U D E N T V O I C E S

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Insurance in the New World of CybercrimeI n a world that is constantly innovating and striving

for both a larger quantity and a better quality of online products, the rate at which these products come out are at the highest they've ever been. With over three billion active daily internet users,we've never been more connected. But how do we make sure we are really safe when we log into Facebook or Twitter? How can we be sure that our money is being handled securely when we deposit a check simply by taking a picture of it and sending it off to the bank? These micro issues are faced on a macro level daily by every business, from technology conglomerates like Microsoft and Sony to the local coffee shop down the street. But how can these companies protect their money and their privacy? One answer that has arisen is cybercrime insurance.

Cybercrime insurance was developed to defend businesses against fraud, hacking, and other comput-er related issues. But how does it help protect these companies? According to the article “As Cybercrime Proliferates, so Does Demand for Insurance against It” by John Ydstie of National Public Radio, over half a trillion dollars are lost a year due to cybercrime. This statistic alone certainly proves the necessity for cyber-crime insurance.

Purchasing the right kind of cybercrime insurance is often a difficult task. According to Chris Arehart, Vice President and cybercrime specialist at Chubb Group of Insurance Companies, they will often not even offer a company cybercrime insurance unless they know exactly what they need. “We’re looking for compa-nies that have strong controls in the first place” says Arehart, “and then strong cultural controls that would prevent this type of fraud from making it past the first phone call or the first email that hits the company's

computer systems," Basically, insurance companies are not willing to blindly offer a business cybercrime insurance without knowing what they’re up against.

According to Garrett Droege, the owner of TechAssure, who offers a different brand of cybercrime insurance, “Insurers are being selective because the ultimate risk they're taking is not well understood.” The world of cybercrime is still relatively unproven ground, with hackers getting smarter every day.

As the world goes farther down the seemingly never-ending path of technological advancement, the necessity for cybercrime insurance is clear. What is unclear is how the insurance world will handle moving forward. Since cybercrime is such unmarked territory, it will be interesting to see what happens in the next few years and beyond in the ever changing landscape of cybercrime insurance.

Brandon Endthoff

S T U D E N T V O I C E S

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Insurance in the New World of Cybercrime

The House of Representatives passed the new American Health Care Act (AHCA) by a marginal vote of 217-213. During the next several weeks consumers will be carefully watching the Senate to see what changes or revisions they will be making to the bill. Some of the proposed items that will potentially impact the health insurance industry are the following:

Fixed Rates—Includes allowing states to move to a fixed rate, per person for Medicaid.

Funding Restrictions—Includes phasing out the expansion of Medicaid.

High-Risk Pools—States will receive an extra $8 billion to finance consumers with pre-existing conditions (over a 5-year period).

Waivers—States could receive waivers and insurers would be allowed to charge higher premiums to older consumers.

Surcharges—Consumers that allow their health insurance coverage to lapse for more than 63 days could be faced with a surcharge of up to 30% in order to reinstate their insurance.

Health care has become a pawn in the political game of chess, and many Americans with pre-existing conditions may see their coverage change with the new regulations. Currently under the ACA, insurers are required to “community rate” consumers. Under “community rating” insurers cannot charge a higher rate for someone with a pre-existing condition than they would charge a “healthy” consumer. Several GOP leaders crafted an amendment that would give the states $8 billion dollars over a 5-year period to help finance the high-risk pools for consumers with pre-existing conditions.

The proposed AHCA bill would cut $880 billion over the next decade from Medicaid leaving another consumer group at risk regarding their health care needs. The anticipated changes would move the Medicaid program from an open-ended program to a fixed-rate per person. The proposed bill would end the enhanced contributions to Medicaid in 2020, essentially starving the program over time.

It is estimated by 2026 approximately 24 million more consumers will be uninsured. The Congressional Budget earlier this year anticipated that 5 million fewer consumers will be insured by the Medicaid program by 2026.

As the healthcare political chess match continues, every move will be strategized by the Republicans and the Democrats. Since eight GOP leaders will face re-election next year, the stakes will be high for their state and the

citizens they represent. The end result will be the impact the AHCA will have on consumers, specifically those with pre-existing conditions and our consumers that are on Medicaid. If our politicians are holding true to their promises and staying true to their values, then all Americans should come away from this political chess match as a winner—with a “check-mate” for all.

Grace Kruckenberg completed Intro to Employee Benefits to expand her insurance knowledge for her current position within a health insurance company.

Sources:

Modern HealthCare: House Passes AHCA, now fate of Obamacare is in the Senate, May 8, 2017

The Virginia – Pilot (Norfolk, VA), as printed by IFEBP

What is the future under the Affordable Care Act?

Findorff is committed to bringing the highest level of service and quality craftsmanship to the Madison College campus and every project

that we build.

Madison | Milwaukeefindorff.com

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S T U D E N T V O I C E S

The trip to the Public Risk and Insurance Management Society’s meeting at the Botanical Gardens in Milwaukee was very informative. Learning about the Internet of Things and how insurance and risk plays into them was quite fascinating. The speakers talked about how technology is rapidly changing and how these changes are creating new and creative ways to not only have breaches and other issues in a business, but more importantly how to best prevent these things from happening. Learning about how a lot of the time employees can be behind sensitive information being leaked was really eye opening and just shows how careful you have to be when handling sensitive information. The attorney speaker was also very interesting because it showed me how the real life scenarios of workers comp really plays out and how best to protect yourself and your company in those kinds of instances.

Michael Scopoline

I learned a ton of information at the PRIMA meeting. I think my favorite topic was on the Internet of things. I found the statistics of how many people have so many things that connect to the web in their home or that they use on a daily basis amazing. I also learned of many new creations that contribute to the Internet if things.

The one that stood out the most to me was the smart helmet that was like a hood that sensed when you were about to fall off your bike and it automatically inflated around your head.

Ravynn Littleton

What I learned and enjoyed on our Milwaukee Trip is you can have fun with school! I enjoyed getting to know a few of my schoolmates, I enjoyed that it was a nice sunny day even if the wind was a little heavy but we made it alive, even if the GPS got us lost. What I learned from this trip as someone who would like to one day have her own business is you have to be careful with things like worker’s compensation.

Hillary Sorenson

I also thought the presentation on Cyber Awareness was very informative. It makes me wonder how much of my personal information is at the hands of a lot of these corporations. One simple human error can effect a lot of people and certain measures do need to be in place to insure our information is safe.

James Nelson

Taking the Classroom to the Industry

While you’re out enjoying this year’s ride, here’s a refreshing tip for AAA Members:

AAA now offers roadside assistance for bicycles.

AAA Bicycle Service is a new benefit with every membership that provides

transportation for you and your bicycle if it breaks down on your ride.

It’s one more way AAA helps members relax and enjoy the ride!

AAA Bicycle Service is available in Florida, Georgia, Iowa, Michigan, Minnesota, Nebraska, North Dakota, Tennessee, Wisconsin and portions of

Illinois and Indiana. 17-IA-2064A

Serving AAA Members, even on two wheels.

Contact Heidi Nienow608-828-2614 or

hqnienow@aaawisconsin.com

Learn more today!

6x4.5 4c

I

Who picked out your health plan? Was it you... or your employer?

It’s good to have options – especially when it comesto something as important as your health.

Employers all over Dane County know there’sno such thing as a one-size-fits-all health plan. That’s why so many offer Group Health Cooperativeside-by-side with other plans – so people like youcan compare and choose what’s best.

MK12-51-1(10/13)AGroup Health Cooperative of South Central Wisconsin (GHC-SCW)

If you have a preference...you have a choice.

CHOICES

GHC_13_039_MadisonCollegeAd_f.indd 1 10/24/13 11:30 AM21

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seventh Annual Executive Insurance SymposiumOn April 5, 2017, numerous insurance professionals and students gathered together to hear two panels of experts speak on trending topics in the industry. The first topic was the Impact of Technology on Insurance; Drones, Home Automation Systems, and More. Thank you to Paul Choi the claims National Product Director at American Family, Sam Hall Jr. Attorney at Crivello Carlson S.C., Jim Schwalen VP of Personal Lines at West Bend Mutual Insurance, and Rick Spiers VP at Genesis Management and Insurance Services who covered the subject in detail with great humor.

The second panel discussed The Affordable Care Act – A Post-Election Market Update. The knowledgeable panel consisted of Karen Breitnauer a Senior Compliance Attorney at M3 Insurance, Scott Kowalski - Executive Vice President of Health Insurance and Chief Operating Officer of Arise Health Plan, WPS Insurance, Karen Timberlake a Senior Advisor at Michael Best Strategies, J.P. Wieske of OCI, and Barbara Zabawa Attorney and President of Center for Health and Wellness Law, LLC. The panels shared their time and expertise with attendees which provided 4 CE Credits and raised $6,000 for student scholarships and professional development.

“I really enjoyed the opportunity to attend this symposium. I am relatively new to the insurance

S T U D E N T V O I C E S

industry, it was wonderful to see these perspectives. The first panel was extremely interesting, and in a lot of ways terrifying! I learned that technology is further along than I'd ever imagined. According to the panel, by 2040 80% of the cars will be automated. Also, in testing the sensors can distinguish between a deer or human. The moral and ethical possible decisions for this technology will really affect our futures. As the panel pointed out several times, "it depends".The second panel was also extremely interesting, not only because of all the uncertainly in this area, but also to hear all the different experiences from each aspect. The panel that was brought together was extremely knowledgeable, and I really enjoyed their experiences. I also agreed with a lot of their thoughts about how and/or why the ACA failed and how to make it better. The most interesting thing I learned was that 80% of small business are still on non ACA health care plans. That speaks volumes to me and was extremely surprising. I suppose, for now anyway, the future for health care is still unsure.

Elizabeth Groom

The biggest risk of having a remote controlled anything (thermostat, oven, garage, furnace etc.) is if it gets hacked, or the battery dies because you won't know when it died or when it’s going to die.

Stancy Vue

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seventh Annual Executive Insurance Symposium

S T U D E N T V O I C E S

MPIC is a leading provider of property insurance solutions for Wisconsin public entities. Organized and founded with the support of the Wisconsin Municipal Mutual Insurance Company (WMMIC), Cities and Villages Mutual Insurance Company (CVMIC) and the League of Wisconsin Municipal Mutual Insurance Company (LWMMI), we are specialists in towns, villages, cities, counties and special districts.

Protecting Your Property:Our Promise. … Our Priority.

2801 Crossroads Dr | Ste 2200 | Madison WI 53718 | (715) 892-7277 | www.mpicwi.com

I was not aware you needed to go through the FAA in order to register a drone. Not only must it be registered, but it cannot hover over 400 ft high, must always be in sight of the pilot and it cannot be flown at night. All of these things were new to me. I also did not realize that drones can be placed under your homeowners insurance. I learned that a great deal of being sued for drone use depends on the intent of the pilot and “it all depends” on a lot of details. Overall, a lot of interesting insurance topics were covered in the panels, and I greatly enjoyed the opportunity to be there.

Sophia Kurth

It was a great event Martha! Well done to you and the students.

Zach Penshorn, M3

Everyone from GHC-SCW who was there said nothing but great things about the symposium.You are the spirit and inspiration for a lot of people in our industry. We also are really lacking in young people right now in our industry, and your attention to this next generation will be important for the insurance industry.

Al Wearing, GHC-SCW

44%

Holly Brotzman Customer Care Center Associate RepresentativeAmerican Family Insurance

This position trains employees to support the Claim Division goal of ensuring customer service. Holly will participate in training, coverage investigation, statement, and settlement techniques and corporate procedures and philosophies.

Holly completed the Risk Management & Insurance Certificate and is working towards her Associate’s Degree in Business Management. She is the President of the Risk & Insurance Club.

Stacey OlsonInsurance Specialist Wisconsin Insurance Security Fund

Stacey handles record scanning, destruction, submission, and procedure write ups and is learning the claims handling process.

Stacey graduates in December with her Associate’s Degree in Business Management and the Risk Management & Insurance Certificate. Stacey has served as Secretary for the Risk & Insurance Club for the past two school years.

Keegan PetselWorkers’ Compensation Claim RepresentativeWisconsin Municipal Mutual Insurance Company

Keegan handles a mixture of workers’ compensation claims, ranging from med only to lost time, for municipalities in Wisconsin. The role requires him to work closely with the injured employees, request medical documentation, and make decisions regarding payment of loss.

Keegan graduates May 2017 with an Associate’s Degree in Business Management and the Risk Management & Insurance Certificate. Keegan has served in the position of Vice-President of the Risk & Insurance Club for the past 2 school years.

Brandon Endthoff Customer Service Representative Meyer Insurance

I oversee getting the clients’ calls to the correct agent in each department, updating current clients' files to include scanning in documents and preparing new business to mail out. In addition, I will be learning how to prepare quotations of coverage.

Brandon is presently working towards his Associate’s Degree in Business Management with a concentration in Risk Management & Insurance. He is an active member of the Risk & Insurance Club.

Katrina Klauer Information Security Risk Analyst

HyCite Enterprises

The Information Security Risk Analyst coordinates and conducts IT risk assessments and implementation of controls to address findings. This position is responsible for supporting and offering insight into the risk assessment and mitigation activities that help reduce operational IT risk.

Katrina graduates in May with an Associate’s Degree in Business Management and the Risk Management & Insurance Certificate. She served this school year as the Risk & Insurance Club’s treasurer.

CONGRATULATIONS!

These students have secured amazing career opportunities!

Madison College Risk & Insurance ClubOfficers for 2015-2016 School Year

Madison College Risk & Insurance Club's goal is to provide students with an educational and social organization that promotes careers in risk management and insurance through networking, leadership, and presentations.

President: Holly BrotzmanVice President: Keegan PetselSecretary: Stacey OlsonTreasurer: Katrina Klauer

Track what the club is doing and watch for upcoming events on Facebook; Insurance & Risk Management Program, Madison College

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M A D I S O N C O L L E G E R i s k M a n a g e m e n ta n d I n s u r a n c e C u r r i c u l u m

Courses CreditsDETECTING EMPLOYEE FRAUD 3INTRO TO BUSINESS INS. CONTRACTS 3INTRO TO LOSS INVESTIGATION 3INTRO TO EMPLOYEE BENEFITS 1 OR CURRENT ISSUES IN RISK MNGMNT 1INTERNSHIP 2MANAGING BUSINESS RISKS 3TOTAL CREDITS 15

DETECTING EMPLOYEE FRAUD3 CREDITS, AUGUST 28-OCTOBER 20 ON-LINE COURSE #31374 APPROVED FOR 21 WI CEs

Why do people steal from the job? How much do they take? How can employee dishonesty be reduced? You will find out in this very interesting on line course as you study real cases.

MANAGING BUSINESS RISKS3 CREDITS , OCTOBER 23-DECEMBER 15

ON-LINE COURSE #33490 APPROVED FOR 21 WI CEs

All businesses face potential losses that can cost them big. How does a business owner identify the risks and establish a plan to avoid, reduce, retain or transfer them? This course is perfect for anyone who is pursuing a leadership role or self-employment in business. This is required for completion of the Risk Management & Insurance Certificate.

BUSINESS INSURANCE CONTRACTS3 CREDITS , OCTOBER 26-DECEMBER 14HYBRID, MEETS TH 10/26, 11/16, 12/7 5:30-8:20 COURSE # 31373 PENDING APPROVAL FOR WI CEs

As a business owner/accountant/manager, what types of insurance do you really need to protect the company’s assets? What does each type of policy cover? If you are planning on going into business in one of these capacities, this course is for you. On-line work is required as well as the 3 face to face meetings.

INTERNSHIP2 CREDITS ALL SEMESTER

Various paid employment opportunities available for students taking insurance or risk management courses. The class has been broadened to include mentorships which may be unpaid. This course allows students the opportunity to learn while working in the industry. Instructor approval is required.

> Students in working towards a degree in Business Management or Finance can earn a Concentration in Insurance & Risk Management by completing 6 Insurance & Risk Management Credits. Other majors may accept these courses as electives.

> Scholarships are available: https://madisoncollege.edu/scholarships

> Consider joining our Club! Madison College Risk & Insurance Club

> Questions? Contact: Martha Lester (608) 243-5417 MLLester@madisoncollege.edu

FALL SCHEDULE

SAVE THE

DATEManaging Risks in NYCWhen: Wednesday September 20, 2017 1-4Where: Madison College, Truax Campus, 1701

Wright Street, Madison Room D1630Topics: Managing Risks in NYC , Students

present what they learned studying the risks of 9/11, Ellis Island, and other aspects of their week in New York City

C.E.: The program will be filed for 3 WI Intermediary CE Credits

Cost: $50.00/person To Register: E-Mail Martha at

MLLester@madisoncollege.edu

Group Health Cooperative of South Central Wisconsin together with Madison College, our valued community partner, opened a new clinic called the Madison College Community Clinic in August. This state-of-the-art, full service Primary Care Clinic is conveniently located on the first floor of the new Health Education Building at Madison College’s Truax Campus. As of January 1, 2014, members have the option to seek Primary Care from this new facility. (see ad on page 16)

For more clinic information: https://madisoncollege.edu/student-health

GHC AND MADISON COLLEGEBETTER TOGETHER!

Photo provided by THE CLARION

D O N O R STHANK YOU TO OUR 2015 SCHOLARSHIP DONORS

AAA WisconsinCUNA Mutual GroupDairyland Chapter of Chartered Property Casual Underwriters-Group Health CooperativeM3 InsurancePublic Risk & Insurance Management AssociationWestern Loss Association Wisconsin 1752 Club Wisconsin Chapter Risk & Insurance Management SocietyWisconsin Physicians Services

¾ Advertise in TIPsAll profits are returned to the Insurance & Risk Management Students Scholarship & Professional Development Fund. Full Page Advertisers can also author an article highlighting one of their employees, a claim, or a topic related to the current issue.Regular content included in each edition:• Moments in insurance history• Graduate profiles• Student profiles for those seeking internships or part time work• What students are learning/industry activities on and off campus• Non-sales articles by “Gold” advertisers¾ Advisory CommitteeVolunteer your time to help direct our program.¾ Annual Executive SymposiumAttend or be a panel member. This is our biggest fundraiser each spring. Top Industry Professionals discuss current insurance and risk management topics and all profits from the program are returned to the Insurance & Risk Management Student Scholarship & Profes-sional Development Fund.¾ Employ our GraduatesContact Martha Lester with job opening details.¾ Financial GiftsProvide a tax deductible donation to our Foundation specifically for Insurance & Risk Management Scholarships & Professional Develop-ment. Madison College derives most of its funding from tax revenues and student fees. There are many needs that cannot be met from these sources, including student scholarships and opportunities to attend industry events. You may give online athttps://6690.thankyou4caring.org/donate select "other" in the drop down box and indicate Insurance Professional Development Fund. Or mail your gift to the Madison College Foundation, 1701 Wright St., Madison, WI 53704. Please indicate that you wish your gift to go to the Insurance & Risk Management Program.¾ Guest SpeakingVisit our classes and share your story, knowledge, and experience.¾ Host a Dine & DiscoverVisit our campus, provide a lunch for a limited number of students, and tell them about your company, your career and the Insurance & Risk Management industry. ¾ InternshipsOffer our students part-time employment opportunities during the school year or full time during the summer to enhance their learn-ing with a real taste of the industry.¾ Promote the Industry to High School Students ¾ Tours Invite our students to your business, or industry event, to learn more about your organization and the industry.

CONTACT:MARTHA LESTER, MLLESTER@MADISONCOLLEGE.EDU 608-243-5417

How Can You HELP ATTRACT NEW TALENT TO THE INDUSTRY?

STUDENTS working toward a degree in Business Management or Finance can earn a Concentration in Insurance & Risk Management by completing 6 Insurance & Risk Man-agement Credits. Other majors may accept these courses as electives.

SCHOLARSHIPS ARE AVAILABLE:

MADISONCOLLEGE.EDU/

SPECIAL-SCHOLARSHIP-

APPLICATIONS

CONSIDER JOINING OUR CLUB!

MADISON COLLEGE RISK &

INSURANCE CLUB

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I N S U R A N C E A D V I S O R Y C O M M I T T E EA SPECIAL THANKS TO THOSE WHO DONATE TIME AND WISDOM TO MAKE THIS PROGRAM POSSIBLE:

Kay Abel Agency Owner, Abel InsuranceMike Daniels Agent, Farmers Insurance Diane Dillet Agency Owner, Dillett InsuranceDeena Driese Madison Claims Care Center Branch, American FamilyKjirsten Elsner Madison Manager Branch Office, Securian Financial Group and its affiliates Ryan Lessner NSI, a division of West Bend Mutual Ins. Co.Ashley Natysin Office of the Commissioner of InsuranceHeidi Nienow Regional Sales Director, AAA Wisconsin (Chair)Zach Penshorn Director Human Resources, M3 InsuranceJustin Rixie Sales Executive, Dean Health PlanDanielle Rogacki Operations Manager, Wisconsin Municipal Mutual Insurance CompanyOlivia Rush Talent Acquisition Specialist, CUNA Mutual Al Wearing Sales & Marketing Director, Group Health CooperativeMark Xistris Vice President Provider Relations, Wisconsin Physicians ServicesAbby Zahorik Wisconsin Branch Manager, Kunkel & Associates

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It’s more than just a job.

At Dean Health Plan, exceptional people work together to help our 410,000+ members understand and use their insurance plan, get the care they need, manage health conditions and control health care costs. Plus, being part of SSM Health means our employees contribute to a national leader in quality and effi ciency that is committed to their physical, fi nancial and emotional well-being. Consider joining us!

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Join our

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Team.Exceptional

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27

© 2

016

Dea

n H

ealth

Pla

n, In

c.

It’s more than just a job.

At Dean Health Plan, exceptional people work together to help our 410,000+ members understand and use their insurance plan, get the care they need, manage health conditions and control health care costs. Plus, being part of SSM Health means our employees contribute to a national leader in quality and effi ciency that is committed to their physical, fi nancial and emotional well-being. Consider joining us!

Apply today at deancare.com/careers

Join our

Team.ExceptionalExceptionalExceptional

Team.Exceptional

Team.

6087_1610_MATC_Recruiting_Ad.indd 1 11/9/16 11:11 AM

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