Emergency Preparedness & Public...
Transcript of Emergency Preparedness & Public...
Emergency Preparedness & Public Safety
Omar RashidIndustry Director – Government Microsoft Canada Co.
Ken MallitSolutions ArchitectMicrosoft Corp.
Enabling Better Outcomes Through the use of Technology
Context
Government is responsible for protecting public health and safety, property and the environment within its borders
Crises require an immediate and efficient response if tragedy is to be averted
Achieving this kind of agility is no easy task in a country as geographically vast and administratively complex as Canada
Trend: More frequent crisis of increased magnitude
Location Calamity Year Cost (in $millions)
Toronto Area* Flash Floods 2005 500
Kelowna, BC Forest Fire 2004 400
Southern AB Floods 2005 400
Edmonton, AB Hail 2004 180
Halifax, NS Hurricane Juan 2003 130
Peterborough, ON* Flood 2004 100
Southern AB Flood 2002 52.9
Southern MB Flood 2000 37
Pine Lake, AB Tornado 2000 30.5
Northern AB Forest Fire 2002 22.1
Walkerton, ON Heavy Rain & Epidemic 2000 21
Cost of Selected Large Disasters
*Insured losses only: Insurance does not cover overland floods (only sewer backup)
Craig Wakeford, Institute for Catastrophic Loss Reduction, and Public Safety.
Emergency Management
Policies & Procedures
Risk Assessment
PlanningOperational
Control
Verification & Evaluation
Review & Maintenance
Operations
Business Continuity
Disaster Recovery
Operational Trends
Movement away from a “siloed” organizational view
Need for tools to effectively co-ordinate operational aspects of Emergency Management
Collaboration is critical – and it’s not just top down, enter the social…
Citizens are 1st responders, citizen expectation of increased protection
Interoperability is more important than integration
Themes
Microsoft can play a role by providingA complement to what you already do
A cost effective platform
A familiar user interface minimizing training & support, increasing productivity
A rich partner ecosystem providing subject matter expertise and systems integration
Innovation
Collaboration, Interoperability, Visualization
Power of maps and your GIS data
Social Network
August 2003, Kelowna, BC
30,000 people evacuated
+200 homes destroyed
0 lives lost
City of Kelowna Fire Dept. is responsible for co-ordinating response through regional Emergency Operation Centre (EOC)
60 agencies required to respond and deal with aftermath
Okanagan Mountain Park Fire
Sunrise Propane Explosion
Citizen Expectation for Information
Observation: It took 6 hours for information to come through the media while videos of the explosions were posted to YouTube within minutes of the blast.
Investigation on-going, 1 fatality
Photo Credit: Toronto Star
1.6Km
1Yukon Lane
Unified Command
Technology Investments
Office
3rd party assets
Partner Solutions
Cloud Services
Can we leverage our existing technology investments from both Microsoft and others?
JEPRSJoint Emergency Planning & Response System
Intuitive & Simple User Experience EOCs feature high turnover and inconsistent committee members
Offline/Online capable with multiple device supportWeb Client for rapid-deployment and wide reach
Compatible with Groove Smart Client (supporting documentation and forms)
Mobile Compatibility
Real-time collaborationCollaboration supported for Mapping information, Incident Reports, key contacts
Real-time alerts, notification & communicationAs events come in, all connected personnel are notified in real-time
System supports presence, instant messaging and VOIP* of EOC personnel
Ease of integration
ICS Protocol Supported ESRI , Intergraph & Bentley GIS Data Integration
Custom FMS (Forms Management System) integration compatible
Tooling for development of custom Incident Reports
Click to edit Master title style
Document LibrariesStore reference materials for easy access for all participants regardless of location and are fully archived and logged
Over the Map CollaborationIcons and symbols are enhanced by dynamic information forms linked directly to resources and events.
OverlaysEnables categorization of information displayed on the map for easy viewing
Records Monitoringtracks events in real-time, allowing for notification and reference
Presence & ChatIdentifies members who are online and enables instant communication via open standards
Common ChatEnables rapid communication to all parties, regardless of location
Ease of AccessProvide a Common Operating Picture to any agency / user regardless of location
Interoperability By Design
Presence Federation with OCS
Support for common GIS platforms
Syndicate via RSS and GeoRSSTake information from JEPRS and publish to public web site
Notification with SendWordNowSend bidirectional notifications via multiple channels
Radio Integration with Twisted PairLarge Canadian Police Service in JEPRS deployment phaseJEPRS deployed at Mohawk Council of Kahnawake as their primary Emergency Operations Centre
Innovation
Microsoft SurfaceNatural touch input
“New” user interface
Multi-touch , multi-user screen
2009 NFL Super Bowl in Tampa Bay, FLHow do you monitor and maintain security, safety and emergency services for a MAJOR event, where 500K people and resources are so compacted into such a small geography?
Microsoft Surface
FalconEyeConstituent ManagementSuper Bowl Security
Microsoft Vine
Microsoft Vine
Help users send notifications to people they need to reach in emergencies
Built to know the various ways to reach anyone using it, tries multiple methods until message gets through
E-mail, IM, Twitter, SMS, landline phones, cars using OnStar, satellite phones
Rules dictate to whom a message goes
Private beta requires download but V1 won'tVine can become a node in a mesh network enabling messages to hop between users' computers as the platform tries to deliver emergency notification
Microsoft Vine
New model of emergency communications – non-linear information sharing
Top down when threat is well understood
Bottom up (social), grass roots when it isn’t
Intent is to create something that will hold up in an emergency, long term play, big investment
US-only for the moment
Canadian Red Cross
Microsoft Canada Co. has joined forces with the Canadian Red Cross (CRC) to form a National Disaster Relief Partnership
Support includes largest single software grants in the history of Microsoft in Canada – valued at approximately $3.4 million CDN
Technology investment will increase response time, volunteer mobilization & tracking and grow the reach of CRC
http://news.microsoft.ca/press_releases_corporate/archive/2009/05/07/microsoft-canada-makes-its-largest-ever-software-donation.aspx
Solutions
www.infusion.comwww.jeprs.com
www.e-sponder.com
www.twistpair.com
www.sendwordnow.com
www.infostrat.com
www.vine.net
Conclusion
Emergency Preparedness and Public Safety is everyone’s business
Microsoft & Partners are here to assist
© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market
conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.