Emergency Management

in the Private Sector

Bryan KoonSenior Operations Manager Emergency Management Department

July 13, 2008

Emergency ManagementImage Area

Emergency Management in the Private Sector 2

Why Wal-Mart Has an Emergency Management Department

Three Priorities for Responding to Disasters

• Take care of our people

• Take care of our operations

• Take care of our communities


Where We OperateUnited States

•1.5 Million associates in 50 States

•4,100+ Retail Outlets

•148 Distribution Centers

•50+ Corporate Facilities


Where We OperateSOUTHEAST

State Facilities Associates

Alabama 117 38,576

Georgia 164 55,854

Maryland 58 18,001

Mississippi 74 25,203

North Carolina 156 52,361

South Carolina 81 27,583

Virginia 108 40,006

Louisiana 106 35,905

Florida 265 96,223

Texas 459 152,925


Where We OperateInternationally

•400,000+ associates in 25 Countries

•3,200+ Retail Outlets in 13 Countries

•40+ Corporate Facilities


Where We’re Going2012

•2.5 Million associates

•9,000+ Retail Outlets


What We Deal WithNatural Disasters


What We Deal WithMan-Made Disasters / Terrorist Events


The Tipping PointHurricanes Katrina/Rita


The Tipping Point Hurricanes Katrina/Rita

•34,000 associates impacted •43,000 phone calls

•173 facilities impacted•114 (66%) recovered in 48 hours•161 (93%) recovered in 7 days

• Over 120 facilities damaged•Unprecedented population shift

•2,498 trailers of merchandise•Over 3M gallons of drinking water•$17 M cash donated to relief organizations•$3.5 M in donated merchandise•Over $14 M to support associates

•Major shift in Wal-Mart and Private Sector Emergency Management


How the Department is Organized

Planning Section:• Emergency Procedures, Flip Charts

• Corporate Business Continuity

• Pandemic Planning

Preparedness Section:• Associate, Customer, and Member

Preparedness• Training and Exercises

Operations Section:• Emergency Operations Center and Alarm

Central

Recovery / Mitigation Section


What We’re DoingPreparedness / Awareness

•Initiated a major effort to educate associates in 2006•1.4 million associates + family members = 1% of U.S.

•Continuous subtle messaging via:•Email•Posters•Internal Television and Radio Network•Intranet links / resources•Special events

•Targeted Merchandising•Targeted / regional campaigns

•Weather, geographical or other factors•Recognition of efforts

•Business to Business through Sam’s Club and in conjunction with DHS Private Sector Office


What We’re DoingAlarm Central

•Monitors 5000+ facilities in U.S. and Puerto Rico•450,000 Signals / year•150,000 Phone Calls / year

•Dispatches Fire / Police / Ambulance•Corporate 911 Emergency Line•“Watch Dog” Early Warning

•28-years as a proprietary station•Significant savings to outsourcing

•Underwriter Laboratory Certified•Continually evolving role


What We’re DoingEmergency Operations Center

•2,900 Square Foot Facility•In-place seating for 48, plus room for expansion•Four Activation Levels•Organized using ESF Structure

•ESF 1 - Transportation•ESF 2 – Communications and Information Systems•ESF 3 – Structure, Waste, and Energy•ESF 4 – Operations•ESF 5 – Emergency Management•ESF 6 – Associate Support•ESF 7 – Emergency Merchandise•ESF 8 - Donations Management•ESF 9 – Public Safety and Security•ESF 10 – External Affairs


Our PartnersFederal and State Interaction

• Direct to DHS and FEMA through Private Sector Offices

• Direct to state emergency management agencies

• Through professional organizations like NEMA, IAEM, ACP

• Through business organizations like U.S. Chamber of Commerce, Business Civic Leadership Council (BCLC), Business Roundtable, and Business Executives for National Security (BENS)

• Local Relationships maintained by Field associates

How we work in State & Federal EOCs

• WM Associate Physically Present

• Through Representative Organization

• Through Phone & E-Mail


Our PartnersEducational Institutions

• Colleges with Emergency Management Programs– Internships– Collaboration

• Research Institutions– University of Louisiana Lafayette • NIMSAT (National Incident Management Systems and Advanced

Technologies)– New York University• InterCEP (International Center for Enterprise Preparedness)

– Florida International University• BCIN (Business Continuity Information Network)

• Business to Business / Community Involvement– Northwest Arkansas Community College• NWAERLR (Northwest Arkansas Emergency Response

Leadership Roundtable)


Our PartnersPrivate Sector


Our PartnersCharitable Organizations


Government InteractionWhat We Need

• Partnerships• Defined processes and expectations• Open discussion of strengths and weaknesses• To find solutions together• Information

– Evacuation routes and timeline – Contraflow plans

• Available entry/exit points– Closures

• Schools• Public Transportation

– Shelter Information– Emergency Declaration Information / Considerations– Credentialing– POD Sites / Resource Staging Areas– Utility and Communication Infrastructure Recovery / Considerations– Security information– Retail Infrastructure information


Government InteractionWhat We Can Provide

• Expertise beyond governmental capability– Logistics– Transportation– Information Systems– Merchandise

• Open/Closed status and ETR• Status of their employees• Assistance in damage assessment• Procuring and Movement of Goods and Services• Maximization of relief effort• Business to business networking• Economic recovery• Return to normalcy


Wal-Mart EOC

479-277-1001

[email protected]

Bryan Koon

479-204-8159

[email protected]

Emergency Management

Documents

Transcript of Emergency Management