TECHNICAL NOTES

This technical note describes how to use a third-party tool such as UltraISO to add custom network interface card drivers and disk drivers to the NetWorker Windows Disaster Recovery image. The topics include:

◆ Revision history ........................................................................................................ 1◆ Introduction.............................................................................................................. 2◆ Main tasks ................................................................................................................ 4◆ Next steps................................................................................................................. 9◆ Troubleshooting and getting help.............................................................................. 9

Revision historyThe following table presents the revision history of this document:

EMC® NetWorker®

Customizing the NetWorker Windows Disaster ISO ImageRelease 7.6.2

Technical NotesP/N 300-013-166REV A01

September 30, 2011

Revision Date Description

A01 September 30, 2011 First release.

Introduction

IntroductionThis technical note describes how to customize the NetWorker Windows Disaster Recovery image to add third-party network interface card (NIC) drivers and disk drivers. The procedures for creating a NetWorker Windows Disaster Recovery image are documented in "Creating a Windows Disaster Recovery Image" in the NetWorker 7.6.2 Administration Guide, available on Powerlink at www.powerlink.emc.com.

NetWorker provides a Windows Disaster Recovery image that you can use to create bootable media such as a CD, DVD, or USB drive; this process is unavailable for network boot. The image includes all of the NIC drivers and disk drivers that ship with Windows 7. If your organization's Windows clients or servers have NIC drivers or disc drivers that are not included in the Windows Disaster Recovery ISO image, you can use a third-party ISO image manipulation tool to add these drivers to the image.

The procedures shown in this note use UltraISO, a third-party ISO image manipulation tool available from http://www.ezbsystems.com/ultraiso. You can modify the ISO image using any third-party tool you choose.

Once you have customized the Windows Disaster Recovery ISO image, you will begin the recovery process by booting the Windows 2008 / 2008 R2 or Windows 7 host from the bootable media. The disaster recovery will start the NetWorker System Recovery wizard, which will guide you through the disaster recovery process. Figure 1 on page 3 provides an overview of the process. For details about necessary prerequisite tasks and information gathering, refer to the NetWorker 7.6.2 Administration Guide.

2 Customizing the NetWorker Windows Disaster Recovery ISO Image

Introduction

.

Figure 1 Creating and testing a custom NetWorker Windows Disaster Recovery boot disk

Capabilities and restrictions:

◆ When creating the NetWorker Windows Disaster Recovery bootable media, do not modify or remove any existing files on the ISO image.

◆ Use 32-bit drivers with a 32-bit ISO image and 64-bit drivers with a 64-bit ISO image; you cannot use a 32-bit driver with a 64-bit ISO image or a 64-bit driver with a 32-bit ISO image.

◆ For both 64-bit and 32-bit hosts, the wizard must use drivers that do not require a reboot during installation.

◆ Later versions of NetWorker may provide both 32-bit and 64-bit of the NetWorker Windows Disaster Recovery ISO images. The latter will allow the addition of 64-bit drivers.

Customizing the NetWorker Windows Disaster Recovery ISO Image 3

Main tasks

Main tasksBefore you ever need to perform a bare metal recovery on a host, you must have, at a minimum, backed up the DISASTER_RECOVERY:\ save set for that host. Additionally, EMC recommends that you complete the tasks covered in this note:

◆ “Obtain the disaster recovery image” on page 4

◆ “Create a custom disaster recovery bootable media using UltraISO” on page 4

◆ “Test Your Custom ISO Image” on page 6

Once you have completed these preparatory tasks, you can complete a Windows Disaster Recovery operation by performing the tasks described in the NetWorker 7.6.2 Administration Guide.

Obtain the disaster recovery image

To download the disaster recovery boot image:

1. Go to the following Powerlink location:

Home > Support > Software Downloads and Licensing > Downloads J-O > NetWorker

2. Select the link for the custom Windows Disaster Recovery image for the version of NetWorker you are using. For example, to select the Windows Disaster Recovery image for NetWorker 7.6.2, select NetWorkerWindowsDisasterRecovery_7.6.2-638_x86.iso.

The download process will begin.

3. Save the image to a directory so that you can create a bootable media later.

Create a custom disaster recovery bootable media using UltraISO

The following steps show how to create a custom bootable media using UltraISO. However, you can use any third-party image manipulation tool to complete this task. For detailed instructions on how to complete the steps described in this section, please reference your tool’s documentation.

4 Customizing the NetWorker Windows Disaster Recovery ISO Image

Main tasks

To create a bootable media that includes additional drivers:

1. Place the drivers you want to add to the Windows Disaster Recovery image in an appropriately named folder. An example is shown in Figure 2 on page 5.

Figure 2 Folder containing custom drivers

2. In UltraISO, open the Windows Disaster Recovery image, as shown in Figure 3 on page 5.

Figure 3 UltraISO user interface

Customizing the NetWorker Windows Disaster Recovery ISO Image 5

Main tasks

3. Copy the folder containing the custom drivers into the top level of the CD that the ISO image represents.

In the example shown in Figure 4 on page 6, a folder was added for VMware drivers, ESX4.1-32-BIT-VMWARE-DRIVERS. If you have several drivers, you may want to create sub folders for each device, model, or brand.

Figure 4 Copy the custom drivers folder into the ISO image folder

4. Save the ISO image with a different name so it can be identified.

5. Create a bootable media from the ISO image.

Test Your Custom ISO Image

To test the customized ISO image, boot a host with the ISO image and perform all the steps of a recovery short of actually starting the recovery. After you reach the point that you could start the recovery, reboot the host to the installed operating system. To ensure a proper test, EMC recommends that you use a disaster recovery save set from that host on a NetWorker server.

The following steps describe how to test your custom ISO image. For more details, see the NetWorker 7.6.2 Administration Guide.

1. Boot from the ISO image and proceed through the NetWorker System Recovery wizard.

6 Customizing the NetWorker Windows Disaster Recovery ISO Image

Main tasks

2. On the Select Network Interface page click Load Driver, as shown in Figure 5 on page 7.

Figure 5 Select Network Interface screen

3. Browse to the CD Drive, which appears as a drive letter, and then navigate to the Drivers folder, as shown in Figure 6 on page 7. E is the default CD ROM letter for WinPE as it boots.

Figure 6 Select NIC Driver dialog box

Customizing the NetWorker Windows Disaster Recovery ISO Image 7

Main tasks

4. Select the driver for the NIC you want to add to the the Windows Disaster Recovery image as shown in Figure 7 on page 8.

Figure 7 Select the NIC driver file

5. Verify that the driver appears in the Network Interfaces list.

Figure 8 Select NetWork Interface screen with NIC driver loaded

6. To test that the disk device drivers load properly, follow the same process when you reach the Available Drives page: click the Load Drivers button, and then select the appropriate disk device driver.

7. Complete the NetWorker System Recovery wizard. The NetWorker 2.6.2 Administration Guide provides step-by-step information on how to complete this wizard.

8 Customizing the NetWorker Windows Disaster Recovery ISO Image

Next steps

Next stepsYou should perform a Full level backup that contains the DISASTER_RECOVERY:\ save set regularly and after any significant change to your Windows operating system. Any hardware, driver, or firmware differences between the source and target computers may cause the disaster recovery to fail.

Before you need to perform a Windows Disaster Recovery, test the wizard to ensure that you can run it and that you have the required drivers. This task is especially important for 64-bit hosts that may require additional drivers to complete the wizard.

To perform a disaster recovery with the NetWorker System Recovery wizard, refer to the NetWorker 7.6.2 Administration Guide.

Troubleshooting and getting helpEMC support, product, and licensing information can be obtained as follows:

Product information — For documentation, release notes, software updates, or information about EMC products, licensing, and service, go to the EMC online support website (registration required) at:

http://Powerlink.EMC.com

Technical support — For technical support, go to EMC online support and select Support. On the Support page, you will see several options, including one to create a service request. Note that to open a service request, you must have a valid support agreement. Contact your EMC sales representative for details about obtaining a valid support agreement or with questions about your account.

Customizing the NetWorker Windows Disaster Recovery ISO Image 9

Troubleshooting and getting help

Copyright © 2011 EMC Corporation. All rights reserved. Published in the USA.

Published September 30, 2011

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10 Customizing the NetWorker Windows Disaster Recovery ISO Image