Embracing communication and innovation to transform …to transform human interactions into powerful...
Transcript of Embracing communication and innovation to transform …to transform human interactions into powerful...
Embracing communication and innovation
to transform human interactions into
powerful & passionate customer
experiences
Who are we?
Solution oriented
Passionate about client success
Dynamic growth strategies
Front-line sales execution
Innovative approach
Result-driven
Focused on client ROI
What sets us apart?
Average agent tenure (4 years)
Training process
Holistic approach to sales & marketing
Multi-industry experience
Premium deliverables and added value
Consistent tracking for measuring success
Technology
Business to Consumer Business to Business
50 - 80 dials/hour
Pitch 5 -9 contacts/hour
25 - 40 dials/hour
Pitch 4 -6 contacts/hour
Our powerful integrated technology allows us to operate and function at peak efficiency. With predictive dialing, caller ID masking, IVR, Call Routing, your company’s own unique database and crystal clear call quality – we maximize time and performance. Keeping our technology state-of-the-art allows us to deliver effective campaigns, efficient updating and accurate reports.
Outbound Calling
Services
Lead generation/qualification
Appointment setting
Tele-sales/Inside Sales
Upselling/cross-selling
Database/list updating & maintenance
Market research/surveys
Event registration/promotion
Promotional calling
Maximize capabilities and effectiveness of sales and marketing efforts.
We’ve heard it all: “We don’t have enough leads, appointments or sales”
“We hire, they get burnt out and quit!” | “We don’t have the technology or resources”
“Our sales team is too busy to cold call or set appointments” | “We need to get to the market faster”
“We need someone to manage our front-line sales process and be account for the results!”
Professional Outbound Program
Comprehensive focused team
Free up resources
Shorten time to market
Maintain a reliable database
Strengthen & build sales pipeline
Benefit from an expert strategy
Motivate & excite your team
Inbound Call Processing
Services Lead Capture
Appointment Setting
Order Taking
Telesales/Inside Sales
Professional Answering (Q-PAS)
Customer Service
Upselling/cross-selling
Email Response
Event/seminar registration
Direct response (TV, radio, web promotions, print ads, etc.)
Help desk/troubleshooting
Tech Support Triage
Increase efficiencies, track calls, improve customer experience.
We’ve heard it all: “I have multiple calls coming in at once!”
“I have an advertising/marketing campaign” | “I need a dedicated toll-free line for my company”
“I need my employees focused on day-to-day operations, not customer service calls”
“We need a system for tracking calls” | “We need someone who can convert prospects into orders”
“We need a way to capture caller information in a consistent manner”
QCSS Smartcenter Technical Support QCSS provides custom help desk services to supply end users with support, guidance, and
valuable “how-to” information. Service can be provided to internal employees or to external customer bases.
Each help desk solution is custom built according to client specifications. Some help desks, if volume is large enough, require multiple skill layers, while other technical support teams are built as a single layer with an outlined escalation process.
QCSS may leverage existing ticketing software a client is using or help the client to deploy a new ticketing solution. The software will help track issues and resolutions from inquiry to conclusion.
Support Types Include:
Software Support
Hardware Support
Customer/Account Specific Support
QCSS will track and report issue types to help identify organizational opportunities for improvement and development. Identifying end users concern patterns help to develop user-centric solutions.
Value Added Processes & Deliverables
We make starting a campaign simple! Applying our combined
experience to help
you along each step
of the way.
Agent Training Process
Multi-touch Strategy
Appointment Setting Process
Lead Rating Scale for Prioritizing
Quality Assurance Client Engagement – one point of contact
who clearly understands your program
Review of all deliverables prior to
client delivery
Call recording for complete quality
control & improved training
Collective experience in improving
strategies and approaches
Continuous tracking, reviewing
and improvement across all projects
Daily Leads
Each day you will receive a recap all of the leads, sales,
and/or appointments that were generated for the day
This will arrive to your inbox the next business day
Our reports will be .xls /.csv format
Script Format & Dispositions
Example Agent Script: Example Disposition Buttons:
Each campaign will have dispositions which
will let you know how each call ended. This
is a pertinent piece of information for
tracking call patterns and statistics.
We design dispositions specifically for your
campaign, accounting for every type of call.
Email on Demand At QCSS, we are able to offer real time transmittals of your sales, registrations, appointments, messages and leads. If you have a
web-enabled platform we can go right into your system and enter the data live and process orders on the spot.
We will work with you to design an integrated process which is live and secure so that you and your team has access to your
information as we make it happen!
Weekly Reports
Detailed dialing
reports are emailed
weekly to your team
for review and analysis
(Outbound Campaign)
Weekly Reports
Detailed dialing
reports are emailed
weekly to your team
for review and analysis
(Inbound Campaign)
QCSS Added Value Recap
Project-specific training
Professional calling agents
Script writing
Technology
List procurement consulting
Quality assurance
Project management
Integrated approach
Daily communication & feedback
Results!
For any further questions, please call 888.229.7046
21925 W. Field Parkway, Suite 210 Deer Park, IL 60010