Embedding learning into an expert organisation
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Anna Markovits, Head of Learning & Development at the MHRA, talks about the cultural challenges they face embedding learning into an organisation where technical expertise is valued more than leadership.
Transcript of Embedding learning into an expert organisation
#talentbites
#talentbites
Embedding learning into an expert organisation
Anna MarkovitsHead of L&D,
Medicines and Healthcare Products Regulatory Agency
Regulator
Executive
Agency
Civil Servant
s
Trading Fund
Experts /
specialists
1300 people
Who we are…
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Cultural Challenges: Organisational
Motivated by specialism not organisation
Task orientated
Culture
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Cultural Challenges: Behavioural
Leadership not
recognised or valued
Reluctance for
openness
keen to learn…expert
knowledge-based
organisation
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Where we want to get to
Technical ‘experts’ vs. leadership
0
10
20
30
40
50
60
70
80
90
100
Expert Leader/manager
Prop
ortio
n of
tim
e (%
)
Where MHRA were...
0
10
20
30
40
50
60
70
80
90
100
Expert Leader/managerPr
opor
tion
of ti
me
(%)
Where MHRA want to get to
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Our journey2002:
• Management programmes piloted and rolled out
2003/4:
• Executive Masterclasses introduced
2007:
• More focus on leadership as well as management
2010:
• Peer coaching network introduced
2012:
• Programme re-design
• Modular approach
• Coaching a key part
• E-learning
2013:
• Senior Leadership Group
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70% Learning onthe job
20% Mentors,coaches andexperts10% Formallearning
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Leadership at all levels
Transfor
mational Leadership
Effective Management & Leadership Skills
First
Ste
ps for New Managers
Personal Leadership
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Why coaching?
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What else is helping?
Embedding learning
Behaviours and
competencies
Visible Leadership
Performance Management recognising &
valuing leadership
Induction programme
Coaching
Cross-Agency
Working
Participative “All Staff” meetings
Team briefing
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“The Management & Leadership programme is fantastic. It’s brought about a lot of change”
“Managers seem more aware of the need to
support. They’re more approachable”
“Overall this leads to us working better as
a team”“My manager is getting much better
at managing people”
Evidence of progress
74% of staff agree their manager is open to
their ideas
85% of staff understand how their work contributes to the
Agency’s objectives
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View more at talentbites.com
