eMBA Nov12 Session 5 and 6

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    EntrepreneurshipCourse

    EMBA Batch

    April 2013Session 5 & 6

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    The ProgramSession Topic Curriculum Date

    1 Introduction

    Welcome the students Explain course and schedule The Contract Students expectation of the course InteractionI the Business Case Study #1 InteractionThe Name Ball Interaction-I the Investor Part 1 Discussion Singapore Incorporated and Entrepreneurship

    9th April7.00 pm to 8.15pm

    2 Entrepreneurship

    Presentation Entrepreneurship Process

    Presentation Leadership and Entrepreneurship explained InteractionI the Business Case Study #2 Discussion Doing Business in India and China

    9th April9.00 pm to 10.15 pm

    3 The Entrepreneur

    Interaction Jockey Quiz Presentation Myths about entrepreneurship Presentation The ten mistakes a new entrepreneur make InteractionI the Business Case Study #3 Self Assessment - Are you the entrepreneurial type? Discussion Challenges of an Entrepreneur

    10th April7.00 pm to 8.15 pm

    4 Business Planning

    Presentation Generating ideas and opportunities Presentation Types of Business Plan Presentation Making assumptions and identifying constraints InteractionI the Business Case Study #4 Interaction Briefing on The Coffee Stall Business Discussion Business Entertainment

    10th April9.00 pm to 10.15 pm

    5Site Visit at DignityKitchen

    Understanding of social entrepreneurship Learning the value of business (The Coffee Stall Business)

    11th April6.00 pm to 8.30 pm

    6

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    The ProgramSession Topic Curriculum Date

    7 Getting Started in Business

    Presentation Understanding and evaluating business risks Presentation Taking Risk Presentation Funding Types and Process Presentation Closing the Deal Interaction - I the Investor Part 2 InteractionI the Business Case Study #5 Discussion - My Business Values

    13th April2.00 pm to 3.15pm

    8 Doing Business

    Presentation Business structures & its incorporation

    Presentation Processes and System Presentation Maintaining a business Presentation Growth of a Business InteractionI the Business Case Study #6 Discussion Learning from the $100 Experience

    13th April4.00 pm to 5.15 pm

    9 Success in Business

    PresentationDeath of a business Presentation Why business failed Presentation Element of Success in Business

    Discussion Bad Business Practice

    13th April6.00 pm to 7.15 pm

    10 Assessment I the Business Individual Assessment14th April

    10.00 am to 11.15 am

    11 Assessment The $100 Experience Business Plan Presentation14th April

    12.00 pm to 1.15 pm

    12 Conclusion

    Course Review Result of your Assessment Review of The Contract

    14th April2.00 pm to 3.15 pm

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    Session 5 and 6Site Visit

    Christopher Benjamin Consultancy Services 4

    Presentation :Social Entrepreneurship

    Discussion :The Coffee Stall Business

    Background Reading

    Questions and Answers

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    Social Entrepreneurship

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    Objectives

    Understanding of Social Entrepreneurship

    Awareness of Social Accountability

    Volunteerism to Social Enterprise

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    Growth of Social Enterprises

    Indonesia 1980 only one independent environmental organization, in 2004 more than 2000

    Bangladesh Most of the countrys development work is carried out by 20,000 NGOs

    Canada From 1987 to 2002, the number of registered citizen group grew by more than 50 % to 200,000.

    India In 2006, India has well over a million registered citizen groups

    Internationally In the 1990s, number of registered international citizen organistions increased from 6,000 to 26,000

    Temasek Trust

    One Foundation

    Bill and Melinda Gates Foundation

    Warren Buffet Foundation

    Peter Druckerhas called this sector. leading growth industry

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    Definition

    Social EnterpriseAn organization or venture that advances its social

    mission through entrepreneurial, earned income

    strategies

    Social EntrepreneurSocietys change agent

    Pioneer of innovation that benefit humanity

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    Definition

    Non-Profit Organisation

    An organization which exists for educational or charitable reasons, andfrom which its shareholders or trustees do not benefit financially. Anymoney earned must be retained by the organization, and used for its ownexpenses, operations, and programs. Many non-profit organizations alsoseek tax exempt status, and may also be exempt from taxes.

    Not-For-Profit Organization

    Operated as nearly as possible at cost; on a cost-recovery basis; an

    organization not seeking profit and which does not disgorge excessincome to its members, in the form of dividends or otherwise

    www.duhaime.org

    www.investorwords.com

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    Social Enterprise

    Policy Setting Education Implementation

    Scale Nature

    Time Money

    Age Gender Race / Creed Religion Animals

    Save the EarthAIDS Girl Inc Whale watch Earth Hour

    Cause Beneficiary

    MechanismCommitment

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    Famous Social Entrepreneurs

    Vinoba Bhave (India)Founder and leader of the Land Gift Movement, he caused the redistribution of more than 7,000,000 acres(28,000 km) of land to aid India's untouchables and landless.

    David Brower(U.S.)Environmentalist and conservationist, he served as the Sierra Club's first executive director and built it intoa worldwide network for environmental issues. He also founded Friends of the Earth

    Akhtar Hameed Khan (Pakistan)Founder of grassroots movement for rural communities Comilla Model, and low-cost sanitationprogrammes (Orangi Pilot Project) for squatter settlements.

    Maria Montessori (Italy)Developed the Montessori approach to early childhood education. The first female physician in Italy, began

    working with children in 1906 and created a revolutionary education method that supports each individualchild's unique development. Montessori schools allow each child to realize his or her full potential byfostering social skills, emotional growth and physical coordination, in addition to cognitive preparation.

    Florence Nightingale (UK)Founder of modern nursing, she established the first school for nurses and fought to improve hospitalconditions.

    http://en.wikipedia.org/wiki/John_Muir
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    Famous Social Entrepreneurs

    Bill Drayton (U.S.)Founded Ashoka, Youth Venture and Get America Working.

    John Woolman (U.S.)Led U.S. Quakers to voluntarily emancipate all their slaves between 1758 and 1800, his work alsoinfluenced the British Society of Friends, a major force behind the British decision to ban slaveholding.Quakers, of course, became a major force in the U.S. abolitionist movement as well as a key part of the

    infrastructure of the Underground Railroad.

    Jamie Oliver(U.K.)TV chef who campaigned to improve children's diet at school. He also trained disadvantaged young peopleto become chefs. He created a restaurant - a social enterprise - called Fifteen which employed these newlytrained youngsters. Fifteen is now a global chain of four restaurants.

    Muhammad Yunus (Bangladesh)Founder of microcreditand the Grameen Bank. He was awarded the 2006 Nobel PeacePrize.Revolutionized economics by founding the Grameen Bank, or "village bank," in Bangladesh in 1976to offer "microloans" to help impoverished people attain economic self-sufficiency through self-employment,a model that has been replicated in 58 countries around the world

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    Social Entrepreneur are

    Ambitious:

    Social entrepreneurs tackle major social issues, from increasing the collegeenrollment rate of low-income students to fighting poverty in developing countries.These entrepreneurial leaders operate in all kinds of organizations: innovativenonprofits, social purpose ventures such as for-profit community developmentbanks, and hybrid organizations that mix elements of nonprofit and for-profitorganizations.

    Mission driven:

    Generating social value-not wealth-is the central criterion of a successful socialentrepreneur. While wealth creation may be part of the process, it is not an end initself. Promoting systemic social change is the real objective.

    Strategic:Like business entrepreneurs, social entrepreneurs see and act upon what othersmiss: opportunities to improve systems, create solutions and invent newapproaches that create social value. And like the best business entrepreneurs,social entrepreneurs are intensely focused and hard-driving-even relentless-in theirpursuit of a social vision.

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    Social Entrepreneur are

    Resourceful:

    Because social entrepreneurs operate within a social context rather than thebusiness world, they have limited access to capital and traditional marketsupport systems. As a result, social entrepreneurs must be exceptionally

    skilled at mustering and mobilizing human, financial and political resources.

    Results oriented:

    Ultimately, social entrepreneurs are driven to produce measurable returns.These results transform existing realities, open up new pathways for themarginalized and disadvantaged, and unlock societys potential to effect socialchange.

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    Social Entrepreneurship

    Christopher Benjamin Consultancy Services 15

    Social Entrepreneurship is About Innovation and Impact, Not Income

    Having worked in this field for a while, I am always delighted to find that people are increasingly familiarwith the term "social entrepreneur." Too often, however, they identify social entrepreneurship withnonprofits generating earned income.

    When the Schwab Foundation for Social Entrepreneurship named Linda and Millard Fuller of Habitat forHumanity and Wendy Kopp ofTeach for America, among others, as outstanding social entrepreneurs, itmust have confused many people. Both organizations are well known, but neither of them is known for itsearned income strategies. They rely heavily on grants and donations. In fact, these social entrepreneursare masterful at attracting philanthropic donations.

    What makes them entrepreneurial is that each of them has pioneered creative ways of addressingsocial problems and marshaled the resources to support their work. Habitat mobilizes volunteers tobuild affordable houses for the poor. Teach for America recruits talented college graduates to teach ineconomically distressed schools. Schwab was following a view long endorsed by Bill DraytonatAshoka that social entrepreneurship is about innovation and impact, not income.

    J. Gregory Dees, Adjunct Professor and Faculty Director, Duke's Fuqua School of

    Business Center for the Advancement of Social Entrepreneurship (CASE)

    http://www.schwabfound.org/http://www.teachforamerica.org/flash_movie.htmlhttp://www.ashoka.org/home/index.cfmhttp://www.ashoka.org/home/index.cfmhttp://www.teachforamerica.org/flash_movie.htmlhttp://www.schwabfound.org/
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    Six Qualities of a SuccessfulSocial Entrepreneur

    The most successful entrepreneurs were not necessarily more confident,persistent, or knowledgeable. The key difference between highly successful andaverage entrepreneur has more to do with the quality of their motivation.

    Willingness to self correct

    Willingness to share credit

    Willingness to break free of established structure

    Willingness to cross disciplinary boundaries

    Willingness to work quietly

    Strong Ethical Impetus

    Based on the bookHow to change the worldby David Bornstein

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    The Need for Social Entrepreneurship

    Community needs are growing in size and diversity. Increasing numbers of elderly and the growing income gap

    More nonprofits are competing for government and philanthropic funds Supporting industries like advertising

    Traditional forms of funding are becoming smaller and less reliable Flag day Fund raising television challenge show

    New for-profit businesses are competing with nonprofits to serve communityneeds.

    Funders and donors are demanding more accountability NKF incidents and the Ren Ci trial Code of Governance for Charities and Institution of Public Characters

    Where are the beggars in Singapore?

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    Project Dignity

    Presentation

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    Dignity Kitchen

    Introduction

    October 2012

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    Welcome to Dignity Kitchen

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    Background

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    Background

    Conceptualize in 2006 and incorporatedin October 2010

    A Food Stall Management School

    First of its kind in the world

    Professionally managed with socialentrepreneurial responsibilities

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    Our Objectives

    Creating employment opportunities for thephysically and mentally challenged and thedisadvantaged members of society

    Re-skilling and upgrading of existing talent pool

    Establish standard for traditional hawker food

    Preserving our heritage food recipes

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    Dignity Kitchen

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    Just some of the newspaper clippings

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    Just some of the newspaper clippings

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    Just some of the newspaper clippings

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    Just some of the newspaper clippings

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    Just some of the newspaper clippings

    Just some of the newspaper clippings

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    Just some of the newspaper clippings

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    Just some of the newspaper clippings

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    Just some of the newspaper

    clippings

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    J t f th li i

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    Just some of the newspaper clippings

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    http://1.bp.blogspot.com/-VbFHkjWSIvs/UO5cJdOugzI/AAAAAAAAPgM/ndPcxP59A0w/s1600/ST-Chew+Seng+Kim+-Project+Dignity.jpg
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    THURSDAY, 10 JANUARY 2013

    2 bodies to start training would-be hawkers

    By Feng Zengkun, The Straits Times, 9 Jan 2013

    SINGAPORE'S first official hawker training programme will start accepting students this month.

    The Singapore Workforce Development Agency (WDA) has selected two organisations here to help train more than 2,000 people over the next two years to work in hawker

    centres, foodcourts and other food shops.

    One of them, social enterprise Project Dignity, will kick off the project this month with a module on interacting with patrons. More modules will be introduced in the next few

    months on topics such as food hygiene and ways to display dishes in stalls.

    Project Dignity is also hiring hawkers to teach students how to cook basic street fare. The modules - which include lessons on prata, chicken rice and noodles - will be rolled out by

    June.

    The modules will each last one to three days if taken full time. Each course - which comprises several modules - will cost up to $1,900 after subsidies from WDA.

    Only Singaporeans and permanent residents qualify for these subsidies.

    Project Dignity's executive director Koh Seng Choon said: "We will also help graduates find jobs in foodcourts, hawker centres and other food shops."

    Eduquest International Institute, a training provider and the other selected organisation, is still finalising its programme but will impart skills such as table-side service, inventory

    maintenance and bookkeeping.

    The two training programmes are meant to help Singapore meet a projected rise in demand for skilled manpower in the food and beverage industry.

    Last year, the WDA said in its call for proposals for the programmes that new attractions here such as the River Safari and International Cruise Terminal will require trained staff in

    their food outlets.

    It also noted a need to build "a pipeline of skilled hawkers" to fill the 10 new hawker centres to be built here in the next five years.

    Some food operators, such as social enterprise NTUC Foodfare, said they would consider hiring graduates from the programmes.

    NTUC Foodfare runs a chain of foodcourts, coffee shops, food kiosks, cafes and a catering service, and will manage the new Bukit Panjang hawker centre to be completed within

    three years.

    "We haven't had any discussions with the groups yet, but we're definitely open to seeing how we can employ their graduates," said its executive director Perry Ong.

    "The only thing is that hawker stalls are typically tenanted out, so the decision to hire people will rest with the stall owners."

    Mr Danny Chong, who was part of a panel appointed by the Government in 2011 to rethink how hawker centres operate, said the project could help establish a minimum quality

    in Singapore's street fare, especially among younger, more inexperienced hawkers.

    To find out more about the Project Dignity programme, e-mail [email protected]

    A magazine feature

    http://1.bp.blogspot.com/-VbFHkjWSIvs/UO5cJdOugzI/AAAAAAAAPgM/ndPcxP59A0w/s1600/ST-Chew+Seng+Kim+-Project+Dignity.jpg
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    A magazine feature

    Also featured on television

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    Also featured on television

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    Our Achievements to Date100% first time pass rate for WDA Basic Food Hygiene Course

    (including for the partially blind and the hearing impaired)

    Trained over 102 students and 72 successfully placed them invarious organizations for two months.

    Children working with Disabled program for 50 schools/colleges andover 5000 school children in Singapore and from overseas

    City tour and lunch for over 25600 elderly and poor under the LunchTreat for the Elderly from 140 organisations

    Received Merit Award from Singapore Central Development Councilfor notable contribution to society 2012

    Awarded the SNEF Enabled Employer Award for 2011 (BestNewcomer) and 2012 (Most Notable)

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    Productivity and InnovativeConcept

    to be productive you need to

    think out-of-the-box

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    Dignity Kitchen Concept

    Disabled -

    HawkersTraining

    Elderly andNeedy Lunch

    treat

    CorporateCorporate SocialResponsibilities

    Corporate

    involvement

    MBA subjects

    for hawkers

    Hawker Training for

    Disabled and

    Challenged

    School / College

    social participation

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    Lunch Treat for the

    ElderlyOrganised city tour andfree lunch treat for the

    poor and needy.

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    Children Working with Disabled

    Educational program for children tointeract with people with disabilities

    through challenging games.

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    Sharing SessionsTalks and Seminars

    - schools- university

    - government agencies- multi national corporation

    - charities and VWO

    Teachers from North Vista School

    Officers from Central Central

    Development Council

    University Students from India

    Bangladesh Government officers

    General public

    Officers from NUS

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    Ultimate Hawker Dining Experience

    Fine dining experience in a food court

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    Hawker for the DayAn outreach event for corporation

    and general public

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    Dignity Kitchen Concept

    A platform which aims to help

    people of :

    all races all working age almost all disabilities

    . in a food court environment

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    Dignity Mama Stall

    For intellectually challengedyouth

    A sweets and newspaper

    stall to help intellectually

    challenged youth

    At Khoo Teck Puat Hospital

    Employment for people with

    disabilities

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    Dignity Art Gallery

    Intellectually challenged young artistsAn art gallery to display, promote and sell their artwork

    and earn a living

    Capitalise on his skill and abilities

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    Birds Nest Project (Pilot)

    Intellectually challenged (lower functional) doing highvalue work and earn a living

    Capitalise on high value market demand product like

    birds nest

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    Airline Food Project (Pilot)

    Simplified the food process so that Intellectually

    challenged can manage a food stall with minimum

    supervision.

    Using work and method study to adapt process to help

    the disadvantaged

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    Dignity Micro-finance SchemeSupport for 3 to 6 months

    EquipmentRental free

    Daily food supply

    $5 per hour allowance

    Trainer Chef

    Stall Start up

    Chay Kway Teow at Jurong West Hawker Center on 505Jurong West Street 52

    Chicken Rice at Dunman High School on No.10 Tanjong Rhu

    Road

    Sourcing for location

    Prawn Noodle

    Nasi lemak

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    Productivity and InnovativeFacilities

    create / modify equipment toperform the tasks

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    Height Adjustable Worktop

    Height is adjustable up to 6

    inches to tailor to the

    physically challenged

    Light eight Worktop

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    Lightweight Worktopfor Wheelchair Bound

    Lightweight worktop for

    the physically

    challenged developed

    from perforated paper

    laminated.

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    Customised Point-Of-Sales Machines

    Speaking Point-of-Sales Machine for

    the visually impaired; developed with

    Winsor Nixdorf Pte Ltd

    Braille Point-of-SalesMachine for the

    visually impaired;

    developed in-house

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    Noodle Cooking Machine

    Stroke & CerebralPalsy

    - Automated noodle

    cooking machine

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    Productivity and InnovativeEducation

    education and training requirepatience and understanding

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    For the Challenged - SAMSocial

    Interaction with ElderlyAbled and disabled approach

    Articulate

    Managing Money Float and the $30

    Table settingServing customer

    Promotion and Flyers

    Singing & Entertainment

    MobilityThe 6 practices

    Smile / Glove / Scoop / Serve / Clean / Smile

    Order taking

    Serve and clear tables

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    For the Abled MBA for hawkers

    Marketing

    Food Costing using ABC

    Basic Accounting

    Supply Chain Management

    Hawker Training Program

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    Hawker Training ProgramWDA WSQ wef January 2013

    Dignity Kitchen Management Modules

    1. Introduction to Dignity Kitchen2. Business startup & Ownership3. Basic Food Costing4. Basic Accounting5. Basic Marketing6. Stall System & Processes 7. Work Safely8. Practical Skills (Stall)

    WSQ Basic Stall OperationsCore(5 units + 8 credits)(5 core modules)

    1. Interact with guests

    2. Process payments

    3. Maintain Displays

    4. Prepare Mise En Place 1

    5. Follow F&B Safety & Hygiene Policies & Procedures

    WSQ Basic Cuisine Preparation

    (Choose 2 electives)

    1. Prepare and Serve Coffee and Tea

    1. Prepare Basic Indian Bread2. Prepare Basic Chinese Rice Dishes3.Prepare Basic Chinese Noodles Dishes4. Prepare Basic Chinese Desserts5. Prepare Basic Chinese Stir Fried Dishes6. Prepare Malay Noodle Dishes7. Prepare Western Speciality Meat, Poultry, Fish and Seafood Products

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    Ordering in Sign Language

    Hearing Impaired- Ordering coffee and

    tea using sign

    language

    Educating the general public touse sign language to order coffee

    and tea, to help hearing impaired

    staff manning the beverage stall.

    C

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    Training a Blind Cashier

    Seeing MoneyBraille on currency Method

    Triangulate Diagonal Method

    Width Difference Method

    Comparison Method

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    Productivity and TheBeneficiaries

    Strength Weakness

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    Beneficiaries

    Physically and mentally challenged

    Structured unemployed

    Disadvantaged like ex-prisoners

    Senior citizens and retirees

    Existing food court employee / up grader

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    Options after Completion

    Upon graduation, Project Dignity will assists the students to seek gainfulemployment.

    The student can opt to join an established food court. Opportunities includemanaging the food stall and/or (depending on the disability) performing servicefunctions. An example of service function will be like managing cashless cardsystem or cashiers role.

    The students can also opt for starting up their own business, The school mayassists the students to raise the necessary funding for their start-up if required.The students can start up either individually or in partnership with otherstudents.

    Upon Graduation

    Work in Food Court

    Service Role Kitchen Role

    Start up Business

    PartnershipIndividually

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    Seventeenth Batch of Students

    Starting in 15th April 2013

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    Training Statistics ( Oct 2010 to March 2013)

    Trained and qualified with BasicHygiene Certification = 134

    Started own business = 4

    Dropout on completion = 6

    Awaiting placement = 14

    Definition

    Trained Completion of full training

    Dropout after completion of full training

    Placement continuous employment for two months

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    Our Team

    Teamwork, teamwork and

    teamwork

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    Organization Structure

    Koh Seng Choon

    Executive Director

    Dignity Kitchen

    Karen TayAdmin and

    AccountManager

    Marcus LimAccount Exe

    Jassie KohEvent

    Manager

    Yeo Hiok Keat

    Operation Manager

    NoraOpn Exe

    (Procurement)

    Cheung C WOpn Exe(Process)

    Manese /Foo/Quay/Chua/Neo

    Service Support

    Susan Ng / Wang JueLee

    Training Manager

    Ger/Chua/Wati/Rozali/Tony/Jayson/Peter/Lisa/Hsiao Hong/Simini Mo Mi

    Assistant Trainers

    Koh Seng Choon

    Executive Director

    Dignity Mama Stall

    Wendy WongSupervisor

    Jasper Yeo / Ling hui Ru / Wong Yong EnStall Assistant

    Staff Strength = 32

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    Organization Structure

    Governance

    Board ofAdvisors

    Processand

    FinancialControl and

    Audit

    Customerfeedback

    through socialmedia and

    feedback line

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    Some of our Partners

    Central Community Development Council

    Movement of the Intellectually Disabled

    School of the Deaf

    Asian Women Welfare Association

    Singapore Association for the VisuallyHandicap

    Society for the Physically Disabled

    Association for Persons with Special Needs

    Singapore Corporation of RehabilitativeEnterprises SCORE

    Assumption Pathway School

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    In Conclusion

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    Productivity Through Innovation

    I i d P d i i

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    Innovation and ProductivityWHY?

    WHAT?

    HOW?

    make your people understand thewhy? they are doing what they are

    doing..

    I ti d P d ti it

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    Innovation and Productivity

    Expectation

    Perception

    DisappointmentOR / ANDSatisfaction

    manage expectation no

    expectation no disappointment

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    Q & A

    Q

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    Four most common Questions asked

    Are you a Christian ?

    Do you have government funding ?

    Are your children challenged ?

    Why you do it ?

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    The Challenges

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    Do you have Governmentfunding?

    Innovation is not FREE

    D h G t

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    Do you have Governmentfunding?

    Key performanceindicators and

    deliverables Governance is a

    good thing

    Ministry of Social

    and Familys

    Comcare Fund

    R M d l

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    Revenue Model

    REVENUEEDUCATION

    Providing hawker training to thegeneral public, supported by

    Singapore WorkforceDevelopment Agency

    SALES OF FOOD

    Daily collection from the salesof food/drinks at the school

    food stall

    EVENTSOrganize education events forschool and corporation as part

    of corporate socialresponsibility

    STALL RENTALMonthly rental collection from

    the stall operators

    CONSULTANCY

    The setting up andmanagement knowhow to becapitalized and provided as

    consultancy implementation forboth local and oversea projects

    F di

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    FundingVersion 1

    Initial Startup for Balestier

    Market Hawker Center =

    $200,000

    From the Remortgage of

    Office

    Version 2

    For the Dignity Kitchen Techview = $500,000

    Version 3 ..

    Dignity Kitchen Version 1

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    Dignity Kitchen Version 1

    Di it Kit h V i 2

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    Dignity Kitchen Version 2

    Located at Techview on No 1 Kaki Bukit View12 stalls

    14,000 sq feet

    Fully airconditioned

    Seating 480

    Di it Kit h V i 2

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    Dignity Kitchen Version 2

    Th Ch ll

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    The Challenges

    Starting up

    Building the TeamCashflow plan vs Business plan

    GovernancePublic company limited by guarantee / Society / Charitable Trust

    Government Support

    Location

    View over 30 locationsBid and tender for 8 locations

    SLAs Former Queenstown Police Station

    Mapletrees Bukit Merah Flatted Factory Canteen

    Buddhist Fellowships YHS Building Site

    ACLs Ubi Industrial Building

    TrainersRestaurant chef and famous hawkers

    TraineesCharities/association and their policies

    PerceptionBuying from the disabled

    The Dignity Kitchen Story

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    The Dignity Kitchen Story

    2006I want to be a chef said the physicallychallenged

    You can either eat at the restaurant oryou can eat at the hawker center The family at Central CDC

    The incident of Ryan at the shoppingcentre

    The Dignity Kitchen Story

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    The Dignity Kitchen Story

    2007Idea to paper

    The Dignity Kitchen Story

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    The Dignity Kitchen Story

    2007Idea to paper

    The Dignity Kitchen Story

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    The Dignity Kitchen Story

    2007Meeting with Social Innovation Park

    MCYS ComCare application

    CDC Imagery Fund

    SPRINGSingapore

    MCYS

    WorkforceDevelopment

    Agency

    The Dignity Kitchen Story

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    The Dignity Kitchen Story

    2008LocationView over 30 locations

    Bid and tender for 8 locations

    SLAs Former Queenstown Police Station

    Mapletrees Bukit Merah Flatted Factory Canteen

    YHS Building Site in Telok Blangah

    ACLs Ubi Industrial Building

    The Dignity Kitchen Story

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    The Dignity Kitchen Story

    2008Building the TeamOperation / Trainers - Many people withcommon objectives

    Registration

    Charity Status, Cost and Notary Public

    Infrastructure

    Used equipment is just as good

    About Dignity Kitchen

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    About Dignity Kitchen

    August 2010

    September 2012

    A food co ur t and hawker

    training sc hool for disabled and

    disadvantaged

    Our Vision

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    1. Have 15 stalls in our own premises

    2. Three schools in five years across the

    region, after all every country has its disabledand disadvantaged.

    3. Initial Public Offering on the Singapore

    Stock Exchan e Catal st

    Our Vision

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    A Special Mention

    YOUR TAKEAWAY

    http://localhost/var/www/apps/conversion/tmp/scratch_9/DK%20Presentation/President%20on%20Dignity%20Kitchen.wmvhttp://localhost/var/www/apps/conversion/tmp/scratch_9/President%20on%20Dignity%20Kitchen.wmvhttp://localhost/var/www/apps/conversion/tmp/scratch_9/President%20on%20Dignity%20Kitchen.wmvhttp://localhost/var/www/apps/conversion/tmp/scratch_9/DK%20Presentation/President%20on%20Dignity%20Kitchen.wmv
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    YOUR TAKEAWAY

    Teamwork

    ManagingExpectation

    Innovative

    Perseverance

    Productivity& Innovation =

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    The Coffee Stall Business

    Interaction

    The Coffee Stall Business

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    The Coffee Stall Business

    Christopher Benjamin Consultancy Services 99

    Coffee / TeaSoft Drinks

    Fruit JuiceSugarcaneBeerCigarettesTit bits

    Cut fruitsSandwichesPopiahRojak

    The Coffee Stall Business

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    The Coffee Stall Business

    Hours Worked Target Market Halal

    PricingAdvertising and Promotion

    Uniqueness

    Range Variety Differentiation Pricing

    Starting / Closing Customer Service Food Preparation

    Cash Management Wastage

    TrainingBasic Food HygieneScope

    SalaryFull Time / Part timeCleaner

    Work EnvironmentWorking hours

    People Process

    PolicyProduct

    Christopher Benjamin Consultancy Services 100

    Understanding Coffee

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    Understanding Coffee

    Coffee Description

    kopi oh hot coffee black(sweet)

    kopi oh peng ice coffee (sweet)

    kopi oh kosong hot coffee (unsweetened)

    kopi oh kosong peng iced coffee (unsweetened)

    Understanding Coffee

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    Understanding Coffee

    Coffee Description

    kopi milk coffee (sweet)

    kopi peng iced milk coffee (sweet)

    kopi 'c' hot coffee with evaporated milk (sweet)

    kopi 'c' kosong hot coffee with evaporated milk(unsweetened)

    kopi 'c' peng iced coffee with evaporated milk (sweet

    Understanding Coffee

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    Understanding Coffee

    Coffee Description

    kopi poh milk coffee (sweet) thin

    kopi kow milk coffee (sweet) thick

    kopi siew tie milk coffee less sweet

    ying yang milk coffee (sweet) mixed with tea

    The Coffee Stall Business

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    The Coffee Stall Business

    List of Product

    Coffee / Tea Soft Drinks Fruit Juice Sugarcane Beer Cigarettes Tit bits

    Cut fruits Sandwiches Popiah Rojak

    Profit Margin(Descending)

    1. Coffee / Tea2. Sugarcane3. Fruit Juice4. Rojak5. Popiah6. Sandwiches7. Cut fruits8.

    Soft Drinks9. Tit bits10. Beer11. Cigarettes

    Christopher Benjamin Consultancy Services 104

    Background Reading

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    Background Reading

    Christopher Benjamin Consultancy Services 105

    The Process of Social EntrepreneurshipCreating Opportunities Worthy of Serious Pursuit

    Ayse Guclu, J. Gregory Dees, and Beth Battle Andersonwww.caseatduke.org/documents/seprocess.pdf

    Social Entrepreneurship is About Innovation and Impact, Not IncomeJ. Gregory Dees, Adjunct Professor and Faculty Director, Duke's Fuqua School of Business

    Center for the Advancement of Social Entrepreneurship (CASE)www.caseatduke.org/articles/1004/corner.htm

    www.charities.gov.sg

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    I the Investor&

    $100 Experience

    Submission

    Assignment

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    I the Investor - Part 1

    Part 1 Submission1 A4 sheet

    Invest or Not?Why did you

    invest?

    Part 2 SubmissionAnalysis of your

    investmentdecision

    No limit to thenumber of pages

    Do not open the newspaper prior to submission

    Submit hard copy and soft copy to Administrator :

    Part 1 on Session 6 Thursday Midnight latest

    Part 2 on Session 9 Saturday Midnight latest

    Late submission will not be entertained

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    The S$100 Experience

    Christopher Benjamin Consultancy Services 108

    1. Write up the Business Investment Plan of your S$100 Experience as if you are startingout the new business and to raise the necessary funding. Presentation on Session 11Saturday by group.

    2. Discussion on your S$100 Experience (sharing) on Session 11. (5 minutes)

    3. Submit hard copy and soft copy to Administrator by Session 12 MIDNIGHT

    4. List the names of the group and the title of the plan

    5. Peer Assessment conducted for participation

    6. Finalise on your accounts

    7. Return your initial funding to the administrator

    8. Prepare to sent money to the charity. Email the amount raised and the charity.

    9. Photograph of your event

    The S$100 Experience

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    Christopher Benjamin Consultancy Services 109

    Requirements for theBusiness Investment Plan

    1. Event organiser / Wine company / Mugmarketeer

    2. On the $100 Experience

    . entice interest in your plan

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    Questions & AnswersMy email address: [email protected]