SHATEC INSTITUTES NEWS

•ArticulationAgreementwithHotelandTourismManagementInstituteSwitzerland

•CelebrationsatRecipes!

•30YearsofExcellenceinHospitalityEducation

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•SPOTLIGHT

•ContinuingEducation&TrainingProgrammeCalendar2013

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SHA NEWS

•ThumbsUpforRecognisingEmployeeExcellenceandProductivity

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•YourSay:RaisingtheImageoftheHotelIndustry

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•SHAWelcomesNewOrdinaryMembers 4-5

•SHAWelcomesNewAssociateMembers

•SHAWelcomesNewGeneralManagers

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•AllSmilesattheSHA–NATASNetworkingSession

• IndustryUpdateandNetworkingSessionforGeneralManagers

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•SHAAnnualGeneralMeeting 9

•GreatSingaporeSale2013

•UnityinDiversity:DoingYourParttoStampoutCorruption

•UnderstandingBudget2013–BriefingforSHAHotelMembers

•SHAHumanResourceWorkshop@CaliberLink

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HOTEL CIRCUIT

•HotelsExcelintheAONHewittBestEmployersinSingaporeAwards2013

•MeritusHotels&ResortsSignsMoUwithFuntasyIslandDevelopment

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•HolidayInnSingaporeAtriumCommendedintheNTUCMayDayAwards2013

•CarouselcrownedBestBuffetRestaurantinAsiaOnePeople’sChoiceAwardsforthefourthtime

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•HotelRe!’sRe!HealthyProgrammeforStaffandtheUsageofAlkalineWater

•FarEastHospitalityunveilsrefreshedVillageHotels&Residences

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Email : secretariat@sha.org.sg Website : www.sha.org.sg17 Cantonment Road, Singapore 089740

SHA UpdAte Chief Editor : Ms Margaret Heng Writers : Ms Li Shaoting, Ms Shrestha Sook YeanPublished by : Singapore Hotel AssociationDesigned and printed by : Colorcom Graphics Pte Ltd

SHA Update is the official publication of the Singapore Hotel Association and copies of SHA Update are not for sale. No part of this publication may be reproduced in any form or by any means without the written permission of the publisher. The views and opinions expressed are those of the authors and do not necessarily reflect those of the publisher.

EDITORIAL TEAM

MICA (P) 023/02/2013 Jan 2013 – Jun 2013

Held on 31 May 2013 at the Holiday InnSingapore Atrium, the 31st FDAWU/NTUC/SHA Productivity Seminar cum AwardsPresentationCeremonysawtherecognitionof a record number of 56 deservingemployees who were nominated by theirrespectiveorganizationsforthe“EmployeeoftheYear”award.

Thewinnerswerepresentedwithacertificateof commendation and a trophy byGuest-of-Honour,Mrs Josephine Teo,Minister ofStateforFinanceandTransport.

Inaddition,theawardceremonyrecognizedhotels for their productivity efforts in the4thProductivity IdeaAward.Thisyear, thechampion team title went to Shangri-La’sRasa Sentosa Resort for their simple yeteffectiveideaofreplacingice-cubemachineswithmoreenergy-efficient industrialchilledwater dispensers and thereby making theoperational task of serving iced water formeetingsandbanquetseasierandfaster.

Three teams, namely Equarius Hotel andBeach Villas at Resorts World Sentosa,Holiday Inn Singapore Atrium and HotelMichael at Resorts World Sentosa were

shortlistedby theorganizingcommittee toreceiveSpecialMentionfortheirefforts.

Thesecondsegmentoftheprogrammesawthesharingofproductivity initiativesbyMrJosephChu,DirectorofHumanResourcesof Holiday Inn Singapore Atrium, whichwontheAonHewittBestEmployersAward2013.

More than 200 representatives from theunionandthehospitalityindustryattendedtheevent.

Thumbs Up for Recognising Employee Excellence and Productivity

TOURIST TRACKS

•SingaporeemergesastheonlyAsianTop10ConventionCitythisyear

•2012inNumbers

•CalenderofConventions&Exhibitions

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Thumbs Up for Recognising Employee Excellence and Productivity

Organisation Name

Albert Court Village Hotel Johan Bin Wardi

Amara Sanctuary Resort Sentosa

Liu Say Kow

Amara Singapore Xie Juan Michelle

Bayview Hotel Singapore Zhao Qing Lian

Carlton Hotel Singapore Raymand Hew Kok Foo

Changi Village Hotel Muhammad Fahmi Bin Samsudin

Concorde Hotel Singapore Tan Yong Chwee David

Copthorne King's Hotel Singapore

Pari S/O Nadaisan

Crowne Plaza Changi Airport Marlon Loyloy Guipetacio

The Elizabeth Hotel Parra Laarni Magpile

Fairmont Singapore Tham Kwok Cheong, Eric

The Fullerton Bay Hotel Ida Suhana Binte Abdul Kadir

The Fullerton Hotel Singapore

Chen Mengsi

Furama City Centre Singapore

Mohammad Yasser Bajarai Bin Feshal

Furama RiverFront, Singapore

Mariam Bte Abdullah

Goodwood Park Hotel Ramesh A/L Thurugaiah

Grand Copthorne Waterfront Hotel

Muhammad Khairul Anuar Bin Basri

Grand Hyatt Singapore Salfarudin Bin Sarip

Grand Mercure Roxy Singapore

Veronica May Alcantara Mayo

Grand Park Orchard Rashidi Bin Jamia'an

Holiday Inn Singapore Atrium Lim Michael Olegario

Holiday Inn Singapore Orchard City Centre

Wong Lye Choon, Edward

ibis Singapore on Bencoolen Alison Choy Ai Jia

Landmark Village Hotel Hew Choy Ping

Link Hotels International Pte Ltd

Yew Leong Chee

M Hotel Singapore Liew Kuan Choo Yvonne

Mandarin Orchard Singapore Soh Lay Beng Shirley

Organisation Name

Mandarin Oriental, Singapore Daniel Lee Kuok Joi

Marina Mandarin Singapore Ong Neal Martin Yu

Hotel Miramar (S) Ltd Jaspreet Kaur

Nestle Singapore Pte Ltd Angelina Cabe Gacasan

Novotel Singapore Clarke Quay

Yen Chia Ying

Oasia Hotel Singapore Anatan A/L Kumarasamy

Orchard Hotel Singapore Ratnam Veloo A/L Thinagaran

Orchard Parade Hotel Chona Balano Rodrigues

Pan Pacific Orchard Lau Sim Koon

Pan Pacific Singapore Lee Kian Hua

Park Hotel Clarke Quay Pathip Laxman S/O Sugumaran

Peninsula.Excelsior Hotel Santhi A/P Samy

Quality Hotel Marlow Lo Kim Peng

The Quincy Hotel Hennessy Villanueva Arias

Raffles Hotel Singapore Yusri Bin Senin

Regent Singapore Mohamed Aliff Bin Zainudin

Rendezvous Grand Hotel Singapore

Jennifer Tao Xiaohui

The Ritz-Carlton, Millenia Singapore

Mah Woon Kheng, Alice

Riverview Hotel Liao Yingshan Tracy

Hotel Royal Limited Lee Lily

Hotel Royal @ Queens (Singapore) Pte Ltd

Samsorbahari Bin Abdullah

Royal Plaza on Scotts Colin Lam Quek Lim

Shangri-La Hotel, Singapore Hung Jamie Romilda Lim

Shangri-La's Rasa Sentosa Resort & Spa

Nur Sakinah Binte Mohd Yusof

Sheraton Towers Singapore Hotel

Zunaidah Binte Masngud

Swissôtel Merchant Court Singapore

Ong Chee Yong

Swissôtel The Stamford Abdul Hamid Bin Mohamed

Traders Hotel, Singapore Liu Xin

York Hotel Chang Kim Wah

Ourheartiestcongratulationstothefollowingwinnersofthe“EmployeeoftheYear”Award2013!

SHA NEWS2

Your Say : Raising the Image of the Hotel Industry

Thehotelindustryoffersanexcitingcareertothosewhoarepassionateabouttheserviceindustry.Thisissue,SHAUpdatefindsoutfromsomeofourhoteliersonhowwecouldraisetheimageofthehotelindustrytoattractlocaltalents.

The Luxury of being Yourself

1. Promotetourismasakeyeconomicdriveranddevelopsocialoutreach programmes to educate Singaporeans on howeach individual CAN make a difference to the experienceof our tourists/hotel guests. In fact, every Singaporean hasa ‘responsibility’ and the potential to be a great tourismambassador!

2. Beyond offering a profession with global perspective andgreat opportunities to learn and grow in different countries,thehospitality industryprovidesdailyopportunities to serveanddelight;whichveryoftenmakesameaningfuldifferenceinthelivesofguestsandpeoplethatweinteractwith.

3. Every team member in the hotel is equally important inassumingaprofessionalimage,toactasanambassadorforthehotelininteractingwithdifferentnationalitiesandculturesfromallovertheworld.

4. Hospitalityistheplaceinwhichyoucantaponyourcreativityinmeetingthediversifiedneedsofourguests.

Creating a Positive Work Environment

Morethanjustajob,acareerinthehospitalityindustryisformanyacallingasitrequiresmorethanjustdeliveringefficientserviceoperationally.Itisaboutcommunicatingtheessenceandsoulofthebrandthatyouarepartof.

AtCapribyFraser,ChangiCity/Singapore,serviceexcellenceisavitalcomponentofourguests’experienceandforthatwearenotshortonprofessionaldevelopmentandtrainingtoequipourteamwiththeskillsetsneededtodeliverexcellentservice.

Itisalsoimportanttocreateapositiveworkenvironmentwithopencommunicationchannelswherefeedbackisvaluedsothatwecanconstantlyimproveasateam.

Understanding what Motivates our Local Talent

Withtheheightenedcompetitionfortalent,itisbecomingmoreimportantforhotelstoshapetheiremployerbrandingandunderstandthemotivationsofthejobseekerssoastoattractthemtojointheindustry.

Intoday’scontext,jobseekersarenolongerseekingforajobbutarelookingforopportunitytogrowwithinanorganization.Henceforthitisimperativethathotelsensurethatgrowthopportunitiesareavailableacrossalljobslevels.AttheWSingapore–SentosaCove,wehaveimplementedaprogramcalled“StarwoodCAREERs”.Itisaguideandtooltoeffectivelydevelopourtalents.Theyaredevelopedthroughselectivetrainings,coachingsessions,carefulobservationandfeedback.Thisprogramprovidesawin-winsituationforbothparties.ItenablesareadypooloftalentpipelineandmotivatesthemfurthertoembarkonfuturerolesuponcompletionoftheStarwoodCAREERsprograms.

Hotelsshouldexplorewaystoquestionthestatusquoofhowcertainhotelprocessesaretraditionallybeingdone.Tomakeitexciting,hotelsshouldreviewtheexistingprocessesandconsiderinempoweringtheyoungeremployees.

Tofurtherattracttheyounglocaljobseekers,

Mr Heinrich GradeGeneral Manager

Conrad Centennial Singapore

Mr Raymond HoweGeneral ManagerCapri by Fraser,

Changi City/Singapore

Mr Stephane FabregoulGeneral Manager

W Singapore Sentosa Cove

5. The hospitality industry hasprogressed and transformedinto an environment whichprovides abundant learningopportunities across variousfunctions and departments.There iscertainlyavisibleandviablegrowthpathforaspiringtalents.

6. For thosewho are passionateandperformwell,opportunitiesfor career advancement arealwaysavailable.

It hasbeenandcontinues tobe,our responsibility to fill the earthwith the light and warmth ofhospitality!

Recognitionforexemplaryperformancehelpstokeepteammembersmotivated.Sincerecareandconcernamongteammembersarealsokeyareasastheywillultimatelyreflectinthewayserviceisdeliveredtotheguests.

hotelsneedtocreateandofferaFUNworkplacetoengagethetalents.Whileweworktirelesslytomeetthedemandsofourguests,wemustbeabletoofferanexcitingenvironmentforourtalentstobreakthestandardjobroutineandtaketheirmindsoffwork.Itisimportantthatourtalentsarere-energizedandhaveawell-restedmind.Iamconfidentthatthishelpsintheirengagementwithguests.Asthesayinggoes,allworkandnoplaymakesJackadullboy!

SHA NEWS 3

SHA Welcomes New Ordinary Members

Days Hotel Singapore at

Zhongshan Park

Naumi Liora

Naumi Liora is a radiant landmark in theheart of the colourful Chinatown, withinminutesfromtheCentralBusinessDistrict,a plethora of specialty shops, wateringholesandaward-winningrestaurants.

Housed in an artfully restored heritagetownhouse, each of the 79 rooms havebeen sized uniquely, retaining elementsof heritage that harmonise with moderncomforts.

Immerse yourself in a warm sanctuary ofstyle at Naumi Liora, another outstandingestablishmentbyNaumiHotels,andexpectto receive the highest standard of Naumihospitality- passionate, enthusiastic andintuitive.

Naumi Liora

Days Hotel Singapore at Zhongshan Park

The Days Hotel Singapore at Zhongshan Parkcomprises an all-day dining restaurant offeringMediterraneanandSouthEastAsianfare,agymand405guestroomsstylishlydesignedinvibranthuesof orange or blue. Each Days room is equippedwitha32-inch flat screenTVwithcablechannels,complimentaryin-roomWIFI,andanin-roomsafe.

Situated within the central district of Novena, thehotelisamerefiveminutes’complimentaryshuttleservice to Velocity, United Square shoppingmallsandofficetowers,aswelltheNovenaMedicalHuband Mount Elizabeth Hospital. The Days Hotel isalso located on the Balestier Heritage Trail whichincludes the Sun Yat Sen Nanyang Memorial HallMuseum,awalkthatpeeksintoSingapore’spastaswellaslocalfoodculture.

Providing quality comfort and convenience at thebest value, Days Hotel Singapore at ZhongshanPark is the choice accommodation for budget-conscioustravellers.

Dorsett Singapore

Owned and managed by Dorsett Hospitality International,the 10-storey midscale Dorsett Singapore boasts of modernarchitectureanddesigncladdedwithafullglassbuildingfaçadetopresentarefreshinglandmarkthatseekstoharmonisewiththeheritagebackdropinthevicinity.

Boasting of an exclusive location as one of the few hotelproperties inSingaporetobeseatedaboveOutramParkMRTinterchangestation,thehotelprovideseasyaccesstothecity’scommercial and tourist highlights such as the Singapore’sentertainment and shopping belt Orchard Road, Marina BaySands,HarbourFront,ResortsWorldSentosa,UniversalStudiosSingapore,andSingapore’sCentralBusinessDistrict.

All285guestroomsandloftroomsofferstylishandcomfortableaccommodation of uncompromising contemporary living ofunpretentious luxury – each equipped with free wired andwireless high speed internet access, 40” LED TV with cableTVandinternationalchannels,posturepedicmattress,cordlessphone and IP phone with IDD access, iPhone/iPad dockingapp-enhanced dual alarm stereo clock radio, complimentaryteaandcoffeemaking facilities,andahostofother facilities,well suited for both leisure and business travellers to enjoy,relaxandrefresh.

Dorsett Singapore

SHA NEWS4

Select Group Ltd

Listedon theSGX-Catalist,Select®hasbeen theleading food service provider to people from allwalksoflifeinSingaporeforovertwodecades.

TheGroup,ledbyManagingDirectorMrVincentTanandhisteamofprofessionals,managesthousandsofdedicatedstafftrainedinallaspectsofthefoodserviceindustry.

WithitsextensiveexperienceintheF&Bindustry,the Group has established a substantial brandpresence inChineseFineDining, events catering,institutional catering, Thai casual dining, themedfood courts, quick service restaurant as well asHongKongdessertchain.

To stay competitive in the market and to meetthe demands of its customers, Select Group isventuring into unique concepts that will bringtogetherculture,traditionsandfood.

The SAF Warrant Officers and Specialists Clubs (THE CHEVRONS)

Convenientlylocatedat48BoonLayWay,tuckedawayfromthehustleandbustleofthecity,THECHEVRONSisoneofthemostidealvenuesinthewesternpartofSingaporeforanyoccasion.

UniquelynamedafterthedistinguishedV-shapedstripesdonnedby our dedicated servicemenof theSingaporeArmedForces,THE CHEVRONS provides a vibrant and relaxing environmentwith an extensive range of leisure and recreational facilities(such as chalets, swimming pool, gym, spa, bowling alley,karaoke lounge,members’ lounge, café and restaurant) for itsmembersandguests.

The four-storey clubhouse features an impressive range ofversatile function rooms equippedwith state-of-the-art audio,visual support, wireless internet connection, and intelligentlightings.Togetherwithawideselectionof foodandbeveragemenus,andprovisionofexclusiveeventsetups,THECHEVRONSistheidealvenueforcompanyorsocialfunctions.

Park Avenue Changi

SituatedattheheartofChangiBusinessParkatUEBizhubEAST, Park Avenue Changi introduced contemporarycomfortable livingspacesandefficientworkenvironmentsto meet the demanding business travellers’ needs in thearea.

A prestige residence to call home, Park AvenueChangifeatures171chicbusinesshotel roomsand80 luxuriantserviced suites. Guests who are accommodated in theserviced suites will find themselves back at home withspacious living room and fully equipped kitchenette tocreatecosy livingexperienceeach timeourguestsstaywithus.

With a roof-top relaxation pool and a state-of-the-artgymnasium, Park AvenueChangi offer guests a chancetorelax inatranquilenvironmentandenjoythefrequentlandingsightoftheaeroplanestowardsChangiAirport.

Park Avenue Changi

SHA Welcomes New Ordinary Members

SHA Welcomes New Associate Members

Ramada Singapore at Zhongshan Park

RamadaSingaporeatZhongshanPark is theonly four-starinternationalhotelinNovenaoffering384well-appointedguestroomsinacontemporarydesign,cateringtobothbusinessandleisuretravellers.EachroomfeaturesamenitiessuchasaflatscreenTVwithcablechannelaccess,complimentaryin-roomWIFIaccess,andanin-roomsafe.

With 540 square metres of meeting and banquet space,Ramada Singapore offers a perfect setting for corporatemeetings,weddingbanquetsandprivateparties.Thehotel’stwo function rooms are equipped with the flexibility toaccommodateeventsrequiringvariousset-ups.

Alongside facilities such as a swimming pool, gymnasiumandbusinesscentre,anall-daydiningrestaurant,FlavoursatZhongshanPark,servesupadelectableselectionofStraitsChineseandwesterncuisines.

Inaddition,thehoteladjoinsatwo-levelretailmallconsistingofeateries,shopsandasupermarket.

Ramada Singapore at Zhongshan Park

SHA NEWS 5

SHA Welcomes New General Managers

Hotel Grand Pacific is pleased toannounce the appointment of MrGerald A. Hendrick as GeneralManager.

Mr Gerald A. Hendrick bringswith him over 19 years ofexperiencefromvarioushospitalitymanagementorganizationsinmanymanagementroleswithinAsiaandMiddle East including openingsandre-brandingofhotels.

Prior to joining the Hotel GrandPacific, Mr Gerald A. Hendrickwas with Raffles Hotel and other

luxurious5starhotelsnamelyHiltonInternational,Shangri-lahotelsandresorts,StRegis,MandarinOrientalHotelGroup,PanPacificandMadinetJumeirahinDubai.

MrHendrickhasorganizedandmanagedmanyhighprofileeventsandhandledavastportfolioofcorporatemeetingsandevents.Duringhissparetime,MrHendrickenjoysspendingtimewithfamily,watchingtheatricalmusicalsandhasalikingforfieldsports.

Mr Gerald HendrickGeneral ManagerHotel Grand Pacific

Aveteranwithover30yearsofexperienceinthetourismandhospitalityindustry,MrPhilipWong, isundoubtedlyaprominentfigure with established wealth ofexperienceinthefield.

Mr Philip Wong joins the Hong KongStockExchangeListedDorsettHospitalityInternational and assumes the role ofGeneral Manager of Dorsett Singapore– the first property under the group toenter the Singapore market, overseeingthe construction and development tothe managing of this new iconic 285-room midscale hotel in the precinct of

Chinatownwhichopeneddoorson28Marchthisyear.

Prior to this appointment,MrWongwas theGeneralManager of aplatinum 5 Star Sovereign Hotel, Zhanjiang in Guangdong, PRC.His notable portfolio also includes seniormanagement positions inreputablehotelsinSingaporeandAsiaincludingtheStarwoodHotelsandResorts,theRitzCarltonHotelCompany,ShangriLaInternationalGroupandCairnhillHotels&Resorts, amongothers.Adding tohismulti-facetexperience,hehasalsoworkedforrenownedorganisationssuchasSingaporeAirlinesandDFSGalleriaSingapore.

Mr Philip WongGeneral ManagerDorsett Singapore

GrandParkCityHallisdelightedtoannounce the appointment of MrKennethLowSiewWohasGeneralManagerwith effect from19 June2013.

A strong veteran in the hospitalityindustry with more than 20 yearsof hotel management experience,Mr Kenneth Low has held keymanagerialappointmentsinvariousinternationalhotelgroups.

Mr Low comes from Far EastOrganisation, where the 46-yearoldcompanyDirectorincorporated

KitchenLanguage in2008,growing theportfolioand revenuestreams froma single restaurant to24outletswithanannualturnover exceeding S$26 million. Prior to operating KitchenLanguage,MrLowhasbeentakingcareofhoteloperationsinvariouspropertiesintheOrganisation’sportfolio.

Mr Kenneth LowGeneral ManagerGrand Park City Hall

Mr Ernie OngGeneral ManagerGallery Hotel

Veteran Hotelier, Mr ErnieOng’s extensive knowledge andexperience of managing hotelproperties locally and regionallythroughhis formativeyears in thehotelindustryhasputhimingoodstead to helmhis new roleof theGeneral Manager at the GalleryHotel.

Mr Ong has plans to increasebrand visibility and awareness ofthe Gallery Hotel to the generalpublicandtowinmoreaccoladesfor the property. In addition, Mr

OngcurrentlyholdsthepositionofSecondVice-PresidentoftheFoodandBeverageManagers’Association,Singapore.

Withmorethan20yearsofexperienceinthehospitality industry,Ms.JudyWong’snewappointment to headAscottRafflesPlace brings the promise of refreshingchangestothegroup’sflagshipproperty.

A Certified Hotel Administrator (CHA) byAmerican Hotel & Lodging Association,Judy possesses extensive knowledge inoperations and Sales &Marketing. She isthe Area Manager overseeing 3 ServicedResidences and 2 Corporate LeasingpropertiesinSingapore.

MsWong has contributed greatly to thegroup’s expansion plan by playing an

activeroleintheopeningofvariousproperties.

Ms Judy WongResidence ManagerAscott Raffles Place Singapore

MrSimonSohhasbeenappointedHotelManager of Berjaya Singapore Hotel.A Singaporean national, Mr Soh has aMasterofBusinessAdministration(MBA)degree from the University of Leicester,United Kingdom. He has a versatilebackground of working experience inthe hotel industry, including working asGeneralManageroftheVanChaiResort,Vietnam and Angkorland Hotel, SiemReap,Cambodia.

Before that he held various humanresources and training roles with HardRockHotel Bali, Indonesia, Banyan Tree

Resort,SeychellesandLeMeridianHotel,Singapore.PriortojoiningBerjaya Singapore Hotel,Mr Simon SohwasGeneralManager ofCentaraHotelManila.

Mr Simon SohHotel ManagerBerjaya Singapore Hotel

SHA NEWS6

SHA Welcomes New General Managers

Mövenpick Heritage Hotel Sentosaannounced the appointment of MrRoland G. Svensson as its GeneralManager with effect from 1 January2013.

MrSvensson,aSwedishnational,hasbeenwithMövenpickHotels&Resortsfor two and a half years working in avarietyofpositionsacrosspropertiesinThailand.HavingheldpositionsinAsiawith several leading hotel companiesfor most of his career, Mr Svenssonhas built up a strong understandingand insight into the tourism industryregionally. In his most recent position

as the GeneralManager ofMövenpick Resort & SpaMae NamBeach in Koh Samui, andMövenpick Suriwongse Hotel ChiangMai,Thailand,MrSvenssonhadbeeninstrumentalinplanningfortheopeningandrebrandingoftheseproperties.

Withmorethan25yearsofexperienceinthehospitality industrywithinAsiaPacific,MrSvenssonbringswith him very extensiveexperience in hotel management and a wealth of knowledge inhospitalityconsulting.

Mr Roland SvenssonGeneral ManagerMövenpick Heritage Hotel Sentosa

The Park Avenue Group, hospitalityarm of main board listed companyUnited Engineers Limited, is pleasedto announce the appointment of MrRyanSunasGeneralManagerfortheGroup.

MrSunhasplayed instrumental rolesinthepre-openingoftheParkAvenueRochester hotel in 2011 as well asPark Avenue Changi in 2012. Hisprimaryfocusistoestablishadequatebusiness process and enhancecustomerserviceexcellencestandardfor the rapid expansion of hospitalitybusiness. He also spearheads the

businessdevelopmentfortheregionalexpansion.

Priortohiscurrentrole,MrSunheldkeypositionasbusinessheadofUEL’s environmental investmentbusiness inChina.Under hisleadership, the footprint ofUEL’s presence has expanded to 13citiesacrossChina.

Inhissparetime,heenjoysagoodgameofgolf,swimmingandspendingqualitytimewithhisfamily.

Mr Ryan SunGeneral ManagerPark Avenue Group

InterContinental Hotel Group appoints Sam Davies as Area General Manager - Singapore

InterContinentalHotelGroup(IHG)hasappointedMrSamDaviesastheAreaGeneralManagerforSingapore,incorporatingInterContinentalSingapore,CrownePlazaChangiAirport,HolidayInnSingaporeOrchardCityCentreandHolidayInnSingaporeAtrium.MrDaviestookupthisroleinJanuary2013.

Priortothisrole,MrDavieswastheGeneralManageratHolidayInnSingaporeAtriumfor4yearsandhasbeenwithIHGforsome18years.

Mr Tony Cousens was appointedGeneral Manager of both theRamadaandDaysHotelsSingaporeat Zhongshan Park in December2011. In his role, he is responsiblefortheoverallstrategy,developmentandmanagementofbothhotels,thefirst properties in the country to bemanaged by the Wyndham HotelGroup, the world’s largest hotelcompany with over 16 brands and7150hotels.

With more than three decades ofhospitality experience, Mr Cousensplayed a vital role in spearheading

thepre-openingteamforbothhotels,whichhavecloseto800rooms.AnindustryveteranwithawealthofexperienceinAsia,he hasworkedwith some of theworld’s leading hotel groupsincluding, LeMeridienHotels&Resorts, FourSeasonsHotels& Resorts, The Jumeirah Group and General Manager of theMarinaMandarinrenovation2005–2008.

ABritish-Canadiannational,hehasworkedandlivedinAsiaforthepasttwodecadesandcurrentlyresidesinSingaporewithhiswifeandson.

Mr Tony CousensGeneral ManagerRamada and Days Hotels Singapore at Zhongshan Park

Mr Frank BeckManaging DirectorThe St. Regis Singapore

Mr Frank Beck joins The St. Regisas itsManagingDirector inJanuary2013.

Armed with over two decades ofhospitality experience, Mr FrankBeck embarked on his illustriouscareer with Starwood Hotels &Resorts in the year 1990at variousproperties around the world, risingthrough the ranks with significantcontributions from Banquetoperations to Executive AssistantManagertoGeneralManager.

Wide versed with all aspects ofhospitality management, Mr Beck has been General Managerinavarietyofpropertiesformostofhiscareer,overseeingandmanaging theopeningof someofStarwood’smostprominentandprofitablepropertiesacrossSoutheastAsia, includingTheWestinChosun,Seoul,SheratonSenggigiBeachResort,Lombokandmorerecently,therebrandingofSheratonLagunaNusaDue,BalitoTheLagunaResort&SpaNusaDua,BaliandtheopeningofTheSt.RegisBaliResort.

SHA Welcomes New General Managers SHA NEWS 7

On15January2013,theSHA,togetherwiththeNationalAssociationofTravelAgents Singapore (NATAS), organised a joint networking event for members.Closeto100representativesfrombothassociationsattendedtheeventwhichwashostedbytheResortsWorldSentosaSingapore.

The first presenter, Ms Rachel Loh, Assistant Director, Business TourismDevelopment and Integrated Resorts, STB, spoke on the MICE Outlook forthe industry.Thiswas followedbyapresentation fromMrNoelHawkes,VicePresident,ChannelDevelopmentandAttractionSales,RWS,ontheupcomingattractionsintheresort.

AttendeeswerealsogivenanintroductionofitslatestattractionatResortsWorldSentosa,theMarineLifePark,byMrBiswajitGuha,Director,MLPEducationandConservation.

TheeventendedwithavisittotheMarineLifePark@ResortsWorldSentosa,tothedelightoftheattendees!

Industry Update and Networking Session for General Managers

The 1st Industry Update andNetworking Session for GeneralManagersfortheyear2013tookplaceon27February2013atPanPacificSingapore.

The session began with an interaction and industry updatesessionbyMsMargaretHeng,ExecutiveDirectorofSHA.

Directors of Human Resource frommember hotels were alsoinvitedtojoininthesecondhalfofthesessionwhichcompriseda presentation on the Personal Data Protection Act by thePersonalDataProtectionCommissionfollowedbyupdatesfromtheMinistryofManpower.

All Smiles at the SHA – NATAS Networking SessionSHA NEWS8

SHA Annual General Meeting

Great Singapore Sale 2013

Thisyearmarkedthe20thanniversaryoftheGreatSingaporeSalefrom31May2013to28July2013.

In addition to island-wide promotions and shopping deals, the following SHA hotel members offered special hotel deals andpromotionsbyparticipatinginthisannualsaleevent:

1. Amara Singapore2. Bay Hotel Singapore3. Capella Singapore4. Capri by Fraser, Changi City Singapore5. Concorde Hotel Singapore6. Copthorne King’s Hotel Singapore7. Days Hotel Singapore at ZhongShan Park8. Fragrance Hotel – Ruby9. Fragrance Hotel – Sapphire10. Furama City Centre11. Furama Riverfront12. Gallery Hotel13. Goodwood Park Hotel14 Grand Copthorne Waterfront Hotel

Singapore

15. Grand Park City Hall16. Grand Park Orchard17. Hotel Grand Pacific18. Hotel Fort Canning Singapore19. Hotel Royal20. Innotel Hotel21. M Hotel Singapore22. Mandarin Orchard Singapore23. Nostalgia Hotel24. Novotel Singapore Clarke Quay25. Orchard Hotel Singapore26. Parc Sovereign Hotel27. Park Hotel Clarke Quay28. Peninsula.Excelsior Hotel29. Raffles Hotel

30. Ramada Singapore at Zhongshan Park

31. Regent Singapore, A Four Seasons Hotel

32. Rendezvous Grand Hotel Singapore

33. Resorts World Sentosa – Equarius Hotel

34. Riverview Hotel Singapore35. Royal Plaza on Scotts36. Studio M Hotel Singapore37. The Sentosa Resort & Spa38. Traders Hotel Singapore39. Wangz Hotel40. York Hotel Singapore

( List accurate as at 30 June 2013)

FollowingtheAnnualGeneralMeeting,MrDamienLittle,DirectorofHorwathHTLsharedwithmembersthe“KeyFindingsoftheHotelIndustryStudyforFinancialYear2012”aswellastheforecastfor2013forhotelsinSingaporeandothermajorcitiesinAsiaPacific.

SHAwouldliketothankallmemberswhoattendedtheAGM.

President Mdm Kay Kuok, Shangri-La Hotel

1st Vice-President Mr Albert Teo, Amara Singapore

2nd Vice-President Mr Allen Law, Grand Park City Hall

Honorary Treasurer Mr Loh Lik Peng, Hotel 1929

Asst. Honorary Treasurer Mr Arthur Kiong, The Elizabeth Hotel

Honorary Secretary Ms Kwee Wei-Lin, Capella Singapore

Asst. Honorary Secretary Mr Andrew Yap, Peninsula.Excelsior Hotel

The 2013 SHA Annual GeneralMeeting (AGM) took place on 21 June 2013 at Parkroyal onPickering.ThismeetingalsomarkedtheelectionandannouncementoftheSHABoardforthenewtermof2013-2015.

Inthisregard,SHAispleasedtosharethatMdmKayKuokhasbeenre-electedasPresidentofSHAandtheSHAExecutiveCommitteefor2013-2015isasfollows:

SHA NEWS 9

SHA Human Resource Workshop @ CaliberLink

Understanding Budget 2013 – Briefing for SHA Hotel Members

Unity in Diversity: Doing Your Part to Stamp out Corruption

ThefirstSHAHumanResourceWorkshopfor2013washeldon26April2013atCaliberLink.

Thefollowingpaperswerepresentedattheworkshop:

Learning for Results By Ms Lalithaa Maniam, Senior Manager (Generic Skills Development Division), WDA

Proposed changes to Employment Act By Ms Kala Anandarajah, Partner, Rajah & Tann

Introduction to CaliberLink By Ms Eileen Teng, Principal Manager, CaliberLink

TheCorruptPracticesInvestigationBureau(CPIB),with the supportof theSingaporeHotel Association (SHA) organised anexhibitioncum roadshowonSaturday,15June2013,from9.30amto6.00pm.

Theeventsawanarrayofactivitiessuitedforallages,fromthecollaborativeactivity-Circle Painting,toeducationalgamessuchasWheel of KnowledgeandChallenge Your Mind.Throughthegames,membersofthepublic interacted with officers from CPIBandfoundouthowtheycanplaytheirpartin stamping out corruption. Other fringe

activitiesheldincluded

In addition, 84 entries of the inaugural“Do Your Part to Stamp Out Corruption”Poster-SloganCompetitionwerefeaturedattheExhibition.Theentriesshowcasedcreative poster-slogan designed tospreadthemessageonanti-corruption.

Close to 2000 visitors attended theeventwhichwasheldatthePlazaoftheNationalLibrary.

Here are some snapshots captured attheevent!

As a follow up to the Budget 2013announcements in February 2013, theSHA arranged with the Inland RevenueAuthority of Singapore (IRAS) for adedicated briefing session for memberson16April2013atthePeninsula.ExcelsiorHotel.

The following two papers werepresented:

1. “Wage Credit Scheme (WCS)” by MsCelineHong,SeniorTaxOfficer,Inland

Overview of the Executive Development Programme By Ms Ong Shu Pei, Senior Employability Coach, Employment and Employability Institute (e2i)

CET Programmes By Ms Juliana Soh, Senior Vice President, Development & Infrastructure, Shatec Institutes

Revenue Authority of Singapore(IRAS)

2. “Productivity and InnovationCreditScheme (PIC)” and “CorporateIncome Tax (CIT) Rebate” by MsChanMayLing,TaxSpecialist,IRASandMs Joan Fuan, Tax Specialist,IRAS

Attendeesfoundthebriefingtobeveryuseful.Thesessionwaswellattendedby80participantsfrom52hotels.

SHA NEWS10

Articulation Agreement with Hotel and Tourism Management Institute Switzerland

On 1 February, ShatecInstitutes and Hotel andTourismManagement InstituteSwitzerland (HTMi) inked anarticulationagreementthatwillenableShatec Institutes’hotelmanagement graduates andpastry and baking graduatestohavecoursecreditstransferintoHTMi’sprogrammes.

This articulation partner is thelatest addition to SHATEC’sexisting 10 universities/institutions in Australia, NewZealandandUSA.

Celebrations at Recipes!

Inaddition,SHATEC’sillustriousalumnichefs,CelebritychefEricTeo,PangKokKeongfromAntoinette,TonyKhoofromMarinaMandarinHotelandRandyChowfromTemasekPolytechniccreatedaspecialmenutocommemoratetheschool’sanniversary.Theexclusive4-CourseSetDinnerAnniversaryMenuwasservedatRecipeson7Juneand14June.

Aspartofits30thanniversarycelebrations,SHATECorganisedamonth-longseriesofworkshopsinMaytoofferthepublicbetterinsightsintosomeofitstrainingcourses.TheworkshopswereheldatRecipes–ABistrobySHATEC.

SHATEC INSTITUTES NEWS 11

SPOTLIGHT

1) What is your most memorable experience whilst as a student at Shatec?

TheF&BServicetrainingconductedbyMrAlanLowehadcarvedanindeliblememoryinus.Weweremadetosweatbycarryingtraysofbrickstosimulateservingof drinks.We hated his guts then and always jokedthathemustbehavingatoughtimewithhispartner.Thinking back, this exercise may seem silly but itactuallytoughenedusmentally.

2) Share with us your success story and how SHATEC has played a part in your career development through the years.

After graduating from Shatec with a higher diplomain hotel management, I started working at TheWestinStamford&WestinPlazaasaGuestRelationsAssistant.

Doing the right thingat the right timeandplacehasacceleratedmygrowthintheindustry.

Lookingback,IamthankfultobeenrolledinShatec.Theschoolhasequippedmewiththerelevantknowledge,handsonexperienceandmostimportantly,ithasalsogivenmeahealthymindsettohandletryingmomentsatwork.

3) What is your advice to current SHATEC students on how to be successful in the hospitality industry?

Beginbyacquiringtherelevantknowledge,skillsandexperience.Learningisalifelongprocessandconstantupgradingwillhelpyoustayrelevantintheindustry.

The hospitality industry provides abundantopportunities.Atthesametime,itiscompetitive.Seizetheopportunitiesthatcomeyourway–bigorsmall-togain invaluableexperience.Youneedto temperyourambitionwithpatience.Romewasnotbuilt inaday,so reaching the pinnacle of your career might takesomeknocksalongtheway.

Thisissue,MrPekChinSiong,ExecutiveDirectorofHotelOperationsofMarinaBaySandswasinvitedtosharewithushisjourneytosuccess.

Mr Pek Chin Siong is the Executive Director of Hotel Operations of Marina Bay Sands. In this role, he is responsible for the hotel operations of Marina Bay Sands, taking care of 2,561 rooms, which includes the 195 suites in the integrated resort.

30 Years of Excellence in Hospitality Education

Apioneerinhospitalityandtourismeducation,SHATEChasseenmorethan30,000graduatespassthroughitsdoorsinthelastthreedecades.Itisthereforenotsurprisingthatwhereveryougointhehospitalityindustry,youwillinvariablymeetaSHATECgraduate.

Infact,overtheyears,SHATECisproudtosharethatithasproducedmanyprominentalumni,bothlocallyandinternationally.

SHATEC INSTITUTES NEWS12

Continuing Education & Training Programme Calendar 2013

FoodandBeverage

Programme TitleProgramme

DurationDate

Fees (SHA)

Fees (Non-SHA)

SDF Training Assistance

AP Funding~

WSQ Prepare and Serve Coffee and Tea Time : 9am to 6pm Practical Assessment timing to be advised

16 2 & 3 Jul NA$550.00

(before GST)$495.00 NA

WSQ Follow Food and Beverage Safety and Hygiene Policies and Procedures – English Workshop Time : 9am to 6pm Practical Assessment timing to be advised

82, 9, 16, 23, 30 Jul 6, 13, 20, 27 Aug 3, 10, 17, 24 Sep

NA$150.00

(before GST)$135.00 NA

WSET Level 1 Certificate in Wines Time : 9am to 3pm (theory) 11 am to 11.45 am (assessment)

6.753 Jul

(exam on 10 Jul)$454.75 $508.25 NA NA

WSQ Follow Food and Beverage Safety and Hygiene Policies and Procedures – Mandarin Workshop Time : 9am to 6pm Practical Assessment timing to be advised

84, 15 Jul 5, 7 Aug

11, 19 SepNA

$150.00 (before GST)

$135.00 NA

WSQ Maintain Inventory Time : 9am to 6pm

168, 9 Jul

9, 10 SepNA

$550.00 (before GST)

$495.00 NA

Up-selling and Suggestive Selling Techniques for Food and Beverage Staff Time : 1.30pm to 6pm

910, 11 Jul 12, 13 Aug

4, 5 Sep$288.90 $321.00 $18.00 NA

WSQ Interact with and Serve F&B Guests Time : 9am to 6pm

2616, 18 Jul 24, 26 Sep

NA$550.00

(before GST)$495.00 NA

WSQ Prepare for Service (Mise-en-place) Time : 9am to 6pm (Theory) Practical Assessment timing to be advised

1617, 18 Jul

11, 12 SepNA $550.00

(before GST) $495.00 NA

Refresher Food Hygiene Course (Mandarin) Time : 3pm to 7pm

417 Jul, 19 Aug,

18 SepNA $53.50 NA NA

Refresher Food Hygiene Course (English) Time : 3pm to 7pm

418 Jul, 15 Aug,

19 SepNA $53.50 NA NA

WSQ Perform Hosting Duties Time : 9am to 6pm Practical Assessment timing to be advised

1622, 23 Jul 18, 19 Sep

NA $550.00 (before GST) $495.00 NA

WSET Level 3 Advanced Certificate in Wines & Spirits Time : 9am to 5pm (theory) 10am to 12.15pm (assessment)

27.0823, 24, 29, 30 Jul (exam on 1 Aug)

$1,872.50 $2,086.50 $189.56 NA

WSQ Set Up Venue Time : 9am to 6pm

1624, 25 Jul 4, 5 Sep

NA $550.00 (before GST) $495.00 NA

WSET Level 2 Intermediate Certificate in Wines & Spirits Time : 9 am to 6 pm (theory) 11 am to 12pm (assessment)

15.926, 7 Aug

(exam on 14 Aug)$856.00 $941.60 $111.44 $71.64

WSQ Supervise Bar Service Time : 10am to 5pm Practical Assessment timing to be advised

24 13 - 15 Aug NA $550.00 (before GST) $495.00 NA

WSQ Provide Table-Side Service Time : 10am to 4pm Practical Assessment timing to be advised

18 13 - 15 Aug NA $550.00 (before GST) $495.00 NA

SHATEC INSTITUTES NEWS 13

Continuing Education & Training Programme Calendar 2013

Programme TitleProgramme

DurationDate

Fees (SHA)

Fees (Non-SHA)

SDF Training Assistance

AP Funding~

WSQ Provide Speciality Coffee Service Time : 9am to 6pm 32 13 - 15 Aug NA $550.00

(before GST) $495.00 NA

WSQ Maintain Display Time : 9am to 6pm Practical Assessment timing to be advised

16 21, 22 Aug NA $550.00 (before GST) $495.00 NA

WSQ Interact with Guests Time : 9am to 6pm Practical Assessment timing to be advised

16 28, 29 Aug NA $550.00 (before GST) $495.00 NA

WSQ Coordinate Food and Beverage Service Time : 9am to 6pm Practical Assessment timing to be advised

32 2 - 5 Sep NA $550.00 (before GST) $495.00 NA

WSQ Provide Buffet Service Time : 9am to 6pm Practical Assessment timing to be advised

32 9 - 12 Sep NA $550.00 (before GST) $495.00 NA

WSQ Provide Wine Service Time : 9am to 6pm Practical Assessment timing to be advised

4016 - 18 Sep,

23 - 24 SepNA $550.00

(before GST) $495.00 NA

WSQ Provide Catering Service Time : 9am to 6pm Practical Assessment timing to be advised

30 26 - 29 Sep NA $550.00 (before GST) $495.00 NA

WSQ Prepare and Serve Non-Alcoholic Beverages Time : 9am to 6pm Practical Assessment timing to be advised

1629, 30 Jul

25, 26 SepNA $550.00

(before GST) $495.00 NA

WSQ Prepare and Serve Alcoholic Beverages Time : 9am to 6pm Practical Assessment timing to be advised

32 27, 30 Aug NA $550.00 (before GST) $495.00 NA

Programme TitleProgramme

DurationDate

Fees (SHA)

Fees (Non-SHA)

SDF Training Assistance

AP Funding~

Up-selling and Suggestive Selling Techniques for Front Office Staff Time : 1.30pm to 6pm

98 - 9 Jul 1 - 2 Aug 2 - 3 Sep

$288.90 $321.00 $18.00 NA

Room Revenue Management Time : 2pm to 6pm 12

10 - 12 Jul 20 - 22 Aug

30 Sep - 2 Oct$428.00 $481.50 NA NA

WSQ Provide Concierge Services Time : 1pm to 6pm 35

15 - 19, 22, 23 Jul 19 - 23, 26, 27 Aug 2 - 6, 9, 10 Sep

NA$550.00

(before GST)$495.00 NA

WSQ Supervise Room Service Time : 9am to 6pm, to be advised (Assessment)

24 29 - 31 Jul NA $550.00 (before GST)

$495.00 NA

WSQ Handle Guest/Resident Arrival Time : 9am to 6pm, to be advised (Assessment)

28 13 - 16 Aug NA $550.00 (before GST)

$495.00 NA

Rooms(Housekeeping/FrontOffice)

SHATEC INSTITUTES NEWS14

Continuing Education & Training Programme Calendar 2013

Programme TitleProgramme

DurationDate

Fees (SHA)

Fees (Non-SHA)

SDF Training Assistance

AP Funding~

Basic Conversational English Level 1 Time : 3pm to 6pm

30

1 - 5, 8 - 10 Jul 12 - 16,

19 - 21 Aug 2 - 6,

9 - 11 Sep

$460.10 $513.60 NA NA

Email and Memo-Writing Workshop Time : 2pm to 6pm 8

4 - 5 Jul 1 - 2 Aug

16 - 17 Sep$224.70 $256.80 $16.00 NA

Basic Conversational English Level 2 Time : 3pm to 6pm

30

15 - 19, 22 - 24 Jul

19 - 23, 26 - 28 Aug

23 - 27, 30 Sept - 2 Oct

$460.10 $513.60 NA NA

Communication&Language

Programme TitleProgramme

DurationDate

Fees (SHA)

Fees (Non-SHA)

SDF Training Assistance

AP Funding~

WSQ Promote Tourism Time : 9am to 6pm 16

24 - 25 Jul 15 - 16 Aug

30 Sep - 1 OctNA

$550.00 (before GST)

$495.00 NA

Service Recovery Workshop Time : 2pm to 6pm 8

30 - 31 Jul 21 - 22 Aug 26 - 27 Sept

$224.70 $256.80 $16.00 NA

WSQ Work Safely Time : 9am to 6pm

12 6 & 7 Aug NA$550.00

(before GST)$495.00 NA

WSQ Implement Marketing Strategies Time : 9am to 6pm

44 23 - 27, 30 Sep NA$550.00

(before GST)$495.00 NA

WSQ Develop Sales Proposals (Travels and Tours) Time : 9am to 6pm

40 16 - 20 Sep NA$550.00

(before GST)$495.00 NA

ServiceSkills/Others

Programme TitleProgramme

DurationDate

Fees (SHA)

Fees (Non-SHA)

SDF Training Assistance

AP Funding~

WSQ Service Guest Rooms (English) Time : 1pm to 6pm, to be advised (Assessment) 40

17 - 19, 22 - 26 Jul 19 - 23, 26 - 28 Aug 2 - 6, 9 -11 Sep

NA $550.00 (before GST)

$495.00 NA

WSQ Provide Bell Services Time : 9am to 6pm

30 15 - 18 Jul NA $550.00 (before GST)

$495.00 NA

WSQ Supervise Housekeeping Operations (English / Mandarin) Time : 9am to 6pm, to be advised (Assessment)

2829 Jul - 1 Aug 26 - 29 Aug 24 - 27 Sep

NA $550.00 (before GST)

$495.00 NA

WSQ Service Other Public Areas and Back-of-House Time : 2pm to 6pm 16

15 - 17 Jul 13 - 15 Aug 10 - 12 Sept

NA $550.00 (before GST)

$495.00 NA

SHATEC INSTITUTES NEWS 15

Hotels Excel in the AON Hewitt Best Employers in Singapore Awards 2013

Meritus Hotels & Resorts Signs MoU with Funtasy Island Development

3 April 2013 – Asian hospitality chainMeritusHotels&Resorts(MHR)hassignedaMemorandumofAgreementwithFuntasyIsland Development (FID) Pte Ltd for themanagementofadeluxeresortdevelopmentcomprising a 200-room condotel, a 230-suite hotel, and an aggregate of 413-unitvillasonFuntasyIsland–envisionedtobethe largest eco theme park and the firstgatedislandcommunityintheworld.

Located on Riau Islands, Indonesia andslatedtoopen in2014,Funtasy Islandwillhousehotelsuitesandvillascomplementingretail, convention, dining and recreationalfacilities – all spread over 810 acres ofpristine tropical islands situated betweenBatamandSingapore.

Funtasy Island, located 16m south of Singapore

Establishedin2001,thebiennialAonHewitt’sBestEmployersstudyisthemostextensiveresearchstudyinAsiaPacifictoinvestigatewhatcomprisesanemployerofchoice.

Thisyear,3hotels receivedrecognitionas theBestEmployers inSingaporebasedontheirperformanceinfourmeasurablefactors,namely employee engagement, compelling employer brand,effectiveleadershipandhighperformanceculture.

TheRitz-Carlton,MilleniaSingaporewasrecognizedastheBestoftheBestEmployerinSingapore,whileHolidayInnSingaporeAtriumandRoyalPlazaonScottswerenamedBestEmployersintheHotelscategory.Inaddition,theRoyalPlazaonScottswasrecognisedforitsCommitmenttoEngagement.

Congratulations to our SHA hotel members for receiving thedistinguishedachievement!

A mere 16 kilometres off the coast ofSingapore,FuntasyIslandwillbeaccessiblevia a 20-minute luxury yacht or ferry ridefrom the Harbourfront ferry terminal. Theisland is approximately two-thirds the sizeofSentosaisland,with70%ofitstotalareabeingpreservedasanaturesanctuary.Eco-themed activities will include aquaculturetours in thesurroundingwatersaswell asnaturetrails,allowingvisitorstoexploretheisland’sunspoiledenvironment.

Upon completion Funtasy Island shallbe the first development of its kind nearSingapore, keeping holidaymakers andcorporate travellers close to attractionssuch asUniversal Studios,ResortsWorld,Marina Bay Sands, and Orchard Road,

whilst enjoying the natural seclusion of aprivateisland.

Speakingatthesigningceremony,MrChuaTianChu,MHRDeputyCEO,commented:“We are thrilled to be partnering withFuntasy Island Development in bringingthis one-of-a-kind resort developmentinto the international limelight.Adding intothe equation our signature brand of Asianhospitalityandover40yearsofprovenhotelmanagement expertise, we are uniquelypositionedtodrivetheproductandserviceofferings of Funtasy Island’s hotel andvillas.”

HOTEL CIRCUIT16

Holiday Inn Singapore Atrium Commended in the NTUC May Day Awards 2013

Holiday InnSingaporeAtriummarksanother achievement as it receivedthePlaqueofCommendationAwardat theNTUCMayDayAwards2013held at Orchid Country Club on 28April2013.

Singapore,24April 2013–Carousel isonceagainrecognisedas“BestBuffetRestaurant”atAsiaOnePeople’sChoiceAwardsthisyear.Theawardsceremony,organisedbyAsiaOne,SingaporePressHoldings’ leadingnewsandlifestyleportal, honours thebestbrandsandproducts both in Singapore and the region,basedentirelyonthepopularityvotescasted.

Thebestowalof“BestBuffetRestaurant”titlefor the fourth year validates the relentlesseffortsputinbytheCarouselteamtoupkeepthe dining and service standards. The teambehind Carousel, including Royal Plaza onScotts’ General Manager, Patrick Fiat andCulinary Executive Chef, Abraham Tan, sitdown together in a weekly meeting called“F&BExperienceCircle”togothroughguests’feedback to address any areas of concernandtorecognisecolleagueswhohavemadeadifferencewiththeirservice.Throughtheseregularreviews,theteamelevatesthediningexperience by making changes that arerelevanttotheevolvingneedsofourguests.

PatrickFiat,GeneralManagerofRoyalPlazaonScotts,said, “Weareaproudwinnerof“BestBuffetRestaurant”onceagain.Thiswouldnothavebeenpossiblewithoutourguestsandemployees,whosecontinuoussupportforthepastfouryearshasmadeusoneofthebestbrandsintheindustry.Wewillcontinuestrivingtobetheirtopchoice.”

Carousel team receives Best Buffet Restaurant award from Adrian Tay, Editor of AsiaOne.

Carousel crowned Best Buffet Restaurant in AsiaOne People’s Choice Awards for the fourth time

Mr.SamDavies,GeneralManager,HolidayInnSingaporeAtriumsaid,“I’m really proud of the team’sachievement.Wearedefinitelylivinguptothenameofbeingoneofthebestcompaniestoworkin,asheertestamenttoourrecognitionintherecent Aon Hewitt Best EmployerinSingapore2013awardwhichthehoteljustreceivedaswell.Iwouldlike to thankall the team for theircommitmentanddedication.”

Nominated by the Unions,Associations, Co-operatives andRelated Organisations, the awardrecognises the hotel’s efforts indeveloping its workforce and forleadingchange.

HOTEL CIRCUIT 17

Singapore, 12 June 2013 – Far East Hospitality announced therefreshofitsVillageportfolioofhotelsandresidences.TherefreshwillseetherenamingoftheVillageproperties,inlinewithasharpenedbrand proposition for guests of delivering unique, authentic localexperiences which is comfortable andmemorable in a seamlessmanner. Inaddition, refurbishmentswillbeunveiled for sixof theeightVillageproperties.

AsSingapore’slargestoperatorofhotelsandresidences,thisispartofFarEastHospitality’sbroaderstrategytorefreshguestexperienceandprovideaunifiedthemeacrosstheVillagebrandwhiledeliveringSingapore-inspiredhospitalitytoguests.

OntheVillagebrandrefresh,MrArthurKiong,FarEastHospitality’sChiefExecutiveOfficer said, “Today’sgenerationof savvyguestswant authentic, differentiated experiences. The Village brand hasalways been about providing these unique, local experiencesthrough harnessing the strengths of the locales, and our guestshave consistently told us that they appreciate the localizedSingaporeexperience thatVillagepropertiesprovide.Asahome-grownhospitalitybrand,theFarEastbrandofhospitalityisonethatisSingapore-inspiredandwearebringingthistolifebyhavingeachVillagepropertydrawinspirationfromtheimmediatesurroundingstobeinfusedintotheguestexperience.”

Hotel Re!’s Re!Healthy Programme for Staff and the Usage of Alkaline Water

Unified Village branding

With its strategic locations within Singapore’s cultural enclaves,Villagehotelsandresidencesdraw inspirationandvitality from itssurroundingneighbourhoodtoprovideguestswithopportunitiestoexperienceandexplorethecultureandlocalofferingsbylivinglikealocal.

These include regularly updated Walking Guides for guests atthe respectiveprecincts suchasKampongGlam,Little IndiaandRobertsonQuay.

Guests staying at Village Hotel Albert Court (formerly known asAlbertCourtVillageHotel)andVillageHotelBugis(formerlyknownas Landmark Village Hotel) can expect to taste Indian Kulfi ice-

cream, Chinese stuff buns and Malay pastries with MulticulturalFood Tasting activities. Village Hotel Changi (formerly known asChangi Village Hotel) is also offering activities like cycling, yoga,zumba classes aswell as day trips to PulauUbin for its guests.Thehotelprovidesbicyclerentalfortheconvenienceofgueststocommutearoundthesurroundingvicinity.

Laterthisyear,thePeranakan-inspiredVillageHotelKatong,whichisalso theflagshiphotel for theVillagebrand,willopen itsdoorsto guests. Located in the heart of Katong, Village Hotel Katongis a smoke-free hotel that will feature the Peranakan heritage ofSingapore’s eastern regions of Katong and Marine Parade withStraitsChinesedesignaccents.

Far East Hospitality unveils refreshed Village Hotels & Residences

12June2013–Weallknowhowdifficultitcanbetotryandmaintainahealthylifestyleinthemidstofourhecticschedules.Anditisalwaysencouragingwhenthecompany’smanagementdecidestogotheextramiletogetstaffontheirfeet.

KYK Alkaline Water Also,toensurethatallofusatHotelRe!remaininthepinkofhealth,themanagementdecidedtopurchasetheKYKGenIIIonizer,inconjunctionwithourPICGrantwhichdispensesdrinkablealkalinewater.A30yearlongresearchbyDrKimYoungKwi,founderoftheKYKAlkalineWaterIonizers,ledtoadiscoverythattheconsumptionofalkalinewater,atalevelof9.0foradultsand8.5forchildren,wasessentialtorestorethepHbalanceinourhighlyacidicbodies,boostimmunity,decelerateagingandallowustogetproperlyhydratedandenergizedtofacethechallengesofeachday.

Re!Healthy Programme Inabidtoinciteahealthierlifestyleamongsttheirstaff,HotelRe!hasstartedaRe!HealthyProgrammeinconjunctionwithourWorkplaceHealthGrant.Eachweek,staffareencouragedtoparticipateininvigoratingexerciseroutineswhichincludeYogaandZumba,andengageineducationalhealthtalkssuchastheInfluenzaHealthTalk,EatingRightinthe21stCenturyand7KeystoResiliencetodate.

Village refurbishment plans

AspartoftheVillagebrandrefresh,thevariouspropertieswillalsoundergorefurbishmentinrooms,façadeandfacilities.

VillageHotelAlbertCourtandVillageHotelChangiwillundergotheupgradingofitsDeluxeandSuperiorrooms,andVillageHotelBugiswillupgradeitsDeluxeandClubrooms.ThehotelrefurbishmentswilladaptcontemporarymotifsfromitssurroundingprecinctstoreflecttherichSingaporeheritageandculturethatguestscanexperience.

Therefurbishmentworksarecurrentlyinprogressandisexpectedtobecompletedbytheendoftheyear.

TOURIST TRACKS18 HOTEL CIRCUIT18

Singapore, May 20, 2013 – Singapore has emerged as the onlyAsiancityintheTopTenConventionCitiesintheworldalongsideVienna,Madrid,Paris,BerlinandBarcelona,accordingtothelatestGlobal Rankings by the International Congress and ConventionAssociation (ICCA).Singaporehasalsomaintained itspositionasAsia’sTopConventionCityfor11yearsrunning.In2012,Singaporehostedarecordof150ICCAevents,thehighestsofar,representinga5.6percentincreasefrom142in2011,comparedtothe4.4percentincreasefrom2010to2011.

TheaccoladecomesafterastellaryearforSingaporetourismasthecountrywelcomeda recordhigh14.4millionvisitors,an increaseofninepercentfrom2011whiletourismreceiptsstoodatS$23.0billion,anincreaseofthreepercentfrom2011.For2013,Singaporeforecasts tourism receipts to grow to between S$23.5 – S$24.5billion,andvisitorarrivalstobetween14.8–15.5million.

There was also robust performance in the Meetings, Incentives,ConventionsandExhibitions (MICE) industry,which sawBTMICEvisitorarrivalsriseto2.5millionfromJanuarytoSeptember2012,representing a six per cent year-on-year growth. Expenditure bythese business visitors rose seven per cent year-on-year to anestimatedS$4.29billion.

Thiscomesafterasuccessfulyearofhosting18worldcongressesin 2012, including a number of first-in-Asia or Singapore events

From to event title

30 Jul 05 Jul International Conference on Materials for Advanced Technologies

01 Jul 04 Jul SCM Logistics World Asia 2013

10 Jul 12 Jul Office Expo Asia (OEA) 2013

10 Jul 12 Jul Singapore Gifts & Premiums Fair (SGPFair) 2013

11 Jul 13 Jul International Conference on Managing the Asian Century

11 Jul 14 Jul 26th APACRS Annual Meeting

17 Jul 19 Jul PALME Asia 2013

23 Aug 24 Aug 2nd AMM-AMS-HKAM Tripartite Congress & 47th Singapore-Malaysia Congress of Medicine

02 Sep 04 Sep Asia Trade Finance Week 2013

02 Sep 05 Sep Shared Services and Outsourcing Week Asia 2013

02 Sep 08 Sep 2nd Quintessence International Dental Conference

09 Sep 11 Sep Joint 7th SELF Biennial Conference and ERAS Conference 2013

09 Sep 10 Sep Sustainable Building 2013

11 Sep 13 Sep FlexPo 2013

11 Sep 13 Sep International Green Building Conference 2013

11 Sep 13 Sep BEX Asia 2013

20 Sep 24 Sep 31st Asian Composers League Festival and Conference

27 Sep 28 Sep Singapore Health and Biomedical Congress 2013

Calendar of Conventions & Exhibitions (Jul – Sep 2013) (Source: STB Calendar of Events)

2012 in numbers

• 14.4 millionvisitorarrivals

• S$23 billionintourismreceiptsachieved

• 87%AverageOccupancyRate

• S$222RevenuePerAvailableRoom

• S$257AverageRoomRate

STB’s Forecast for 2013

• 14.8to15.5millionVisitorArrivals

• S$23.5toS$24.5billioninTourismReceipts

(Source: Singapore Tourism Board)

suchastheCongressoftheInternationalCouncil forCommercialArbitration, International Association of Gaming RegulatorsConference, Young Presidents’ Organisation Global LeadershipSummit,WorldConferenceonTobaccoorHealth,WorldNutandDriedFruitCongressaswellasGlobalMBALeadershipConference&Expo.

MsNeetaLachmandas,AssistantChiefExecutiveoftheSingaporeTourismBoard (STB),commented, “Thecompetition in theglobalmeetingsarenahasneverbeenkeener,andSingaporeisupagainstmanyworthycitiesgoingfortheMICEbusiness.Webelievethatwearemovingintherightdirectionbyprovidingoriginalcontent,incisiveinsightintoleading-edgediscussionsandplatformsfornetworkingandexchangeopportunities.Wewillalsocertainlycontinuetoworkwithpartnerstostrengthenoureventscalendaranddeliverqualitymeetingstoourdelegates.”

Upcoming key conventions that are first-in-Asia or Singaporeincludethe79thWorldLibrary&InformationCongress2013,WorldEngineer’sSummit2013,Interspeech2014,2013IEEESymposiumSeriesonComputationalIntelligence,9thInternationalSymposiumon Bilingualism 2013, CICILS World Pulses Convention 2013,International Society ofMagnetic Resonance inMedicine AnnualMeeting2016,WorldCongressonCosmeticDermatology2014,andInternational Federationof LandscapeArchitectsWorldCongress2018.

Singapore emerges as the only Asian Top 10 Convention City this year

TOURIST TRACKS 19

THE SHA ASSOCIATE MEMBERS

THE SHA HOTEL MEMBERSHotel81(DICKSON)Hotel81(GEYLANG)Hotel81(STAR)HotelFortCanningSingaporeHotelGrandCentralHotelGrandChancellorHotelGrandPacificHotelMiramar(S)LtdHotelRe!@Pearl’sHillHotelRoyalHotelRoyal@QueensHotelSupremeibisSingaporeonBencoolenibisSingaporeNovenaInnotelHotelJayleen1918HotelKlapsons,TheBoutiqueHotelInterContinentalSingaporeLinkHotelMHotelSingaporeMandarinOrchardSingaporeMandarinOriental,SingaporeMarinaBaySandsMarinaMandarinSingaporeMoonHotelMovenpickHeritageHotelSentosaNaumiHotelNaumiLioraNewMajesticHotelNostalgiaHotelNovotelSingaporeClarkeQuayOasiaHotelOrchardHotelOrchardParadeHotelPanPacificOrchardPanPacificSingaporeParcSovereignHotelParkAvenueChangiParkAvenueRochesterParkHotelClarkeQuayParkRegisSingaporeParkroyalonBeachRoadParkroyalonKitchenerRoad

ParkroyalonPickeringPeninsula.ExcelsiorHotelPerakHotelQualityHotelMarlowTheQuincyHotelRafflesHotelRamadaSingaporeatZhongshanParkTheRegentSingaporeRELCInternationalHotelRendezvousGrandHotelSingaporeResortsWorldatSentosa(BeachVillas,CrockfordsTower,EquariusHotel,FestiveHotel,HardRockHotel,HotelMichael)TheRitz-Carlton,MilleniaSingaporeRiverviewHotelRobertsonQuayHotelRoyalPlazaonScottsSantaGrandHotelEastCoastTheScarletHotelTheSeacareHotelTheSentosaResort&Spa–ABeaufortHotelShangri-LaHotelShangri-La’sRasaSentosaResort,SingaporeSheratonTowersSingaporeSingaporeMarriottHotelSloaneCourtHotelSouth-EastAsiaHotelTheStRegisSingaporeStudioMHotelSwissotelMerchantCourt,SingaporeSwissotelTheStamford,SingaporeTradersHotelVHotelLavenderValueHotel-ThomsonVillageHotelAlbertCourtVillageHotelBugisVillageHotelChangiVillageHotelKatongWSingaporeSentosaCoveWanderlustHotelWangzHotelYorkHotel

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(as at 30 Jun 2013)