EMAIL ETIQUETTE

ROMA KAUR RANA

The secret behind successful emailingWhile we all count on emails to be the

fastest, inexpensive and sure-shot medium to convey our thoughts and important messages all across the globe, there’s a lot that goes into mastering the art of Emailing.

Writing an email is an extension of your personality. By following a few steps, you can ensure that you make a good impression and achieve your goals. Here’s how:

Roma K Rana

Email = Presenting yourself

Clear

Concise

CarefulContextual

Courteous

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SUBJECT: Choose a heading that......

summarizes the email Body

highlights the most important point

helps identify the reason of email

helps you search your emails

differentiates one email from another

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Managing Threads

Continue the thread wherever possible

Rewrite the subject if needed

Quote others clearly in the thread

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Don’t Write Novels!

Use an intro, a quick explanation & a final line

Use an intro, bullets for list of information & a final line

Use an intro, numbered list of questions/ answers or information points & a final line

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Upper Case or CAPS LOCK

Rude Angry

Ill-mannere

d

Crisis Situation

Heading or

Emphasis

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Active Speech

I can do it. I appreciate your response I will do the needful We will prepare the list Could you reply ASAP? I shall get it done

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Formatting

You can use colour, font sizes general effects if you need to highlight but don’t paint a picture in a corporate email!

Refrain from over-using Font tools

Use Bold if you need to emphasize but don’t over-use

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Read, Confirm, Send!

Don’t forget to read your email objectively

Do a quick Spell Check

Read to check for Grammatical errors

Confirm Recipient & Subject line

Confirm details and then SEND

Confirm if Email is sent

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Attachments

Try to AVOID Attachments

Copy the information in attachment as an email Body along with attachment

If sending several attachments, provide list & explain

Compress attachments whenever possible

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What could you achieve by following email etiquette?

Communication Efficiency Opportunity

Organizational

Branding

Safeguarding from Liability

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Writing a good email is half the battle won when you are trying to

convince, affirm or even finalizing a deal. So, follow these etiquette and create a positive impression about

your professional self!

Roma K Rana