Email Etiquettefoxjarell.weebly.com/.../email_etiquette_sample.pdf · Email Etiquette Demonstration...

Email Etiquette

Demonstration Storyboard by Jarell Fox

Screen 1 Title screen

Audio Narration Visuals

Voiceover:

No voiceover for this page.

Note: Voiceovers may be added to

assist learners.

Title: Email Etiquette

Instructions for Interactivity

● This is the first screen that learners view in the training.

● This screen informs the learner what training they are attending.

● Learners will click “next” to proceed to the Objective Screen.

● After 10 seconds learners will be prompted to click the next button.

Note: All images in this training will need alternative text to meet ADA

compliance.

Screen 2 Objectives


Voiceover:


Title: Objectives


● Functionality:

• Learners should see this screen after proceeding from the Title

Screen.

• Learners will review the objectives then navigate to the Parts of an

email screen.

• A popup should appear to prompt learners to proceed to the Parts of

an email Screen after about 10 seconds.

● Text:

• Describe and demonstrate proper email practices.

• Define and describe the six (6) different parts of an email.

• Demonstrate the six (6) different parts of an email.

• Identify and demonstrate the rules/guidelines for email.

• Identify and demonstrate proper behavior when communicating

through email.

Screen 3 Parts of an email


Voiceover:


Title: Parts of an email


Functionality:

• Learners should see this screen after proceeding from the Objectives

Screen.

• Learners will click on a number that will lead to the Lecture Screen for that

section of the email.

• Once all six (6) parts are complete, the next symbol will appear.

• After 10 seconds learners should be prompted to click next to proceed to

the interactive Assignment Screen.

Text:

Click on a number to learn more about that section of an email.

Screen 4 A T0: Lecture (number 1)


Voiceover:

One of the most important parts of an email is the

“To.” Many emails providers will use a pop up to

warn users that they are missing this important

information. The “To” tells the email provider

who you want to send the email to. The “To” in

email is much similar to a mailing address. It tells

the email provider who and where to send it.

When creating a “To,” there is a specific format to

follow. First the user's name or the name they are

using to receive email. The name is followed by

the symbol for at (@). The email provider name

follows the “at” symbol than a period. The address

is concluded with the com which stands for

commercial. If all spelling and format are correct,

then your intended reader will receive your email.

An example of an email address is

[email protected] or [email protected]

Note: All voice overs in this training will need to

be closed captioning to meet ADA compliance.

Title: To:


Functionality:

• Learners should see this screen after clicking the number 1 on the Parts

of an email screen.

• The voice over will start within 5 seconds of the screen loading.

• Learners will click next once finished with the TO lecture.

• Once next is clicked the learner will advance to the Quiz screen.

• After 60 seconds learners should be prompted to click next to proceed

to the Quiz Screen.

Text:

Most important part

Reader's email address

How reader receives email

Similar to mailing address

Formatted example:

[email protected]

[email protected]

Note: Email parts 2, 3, 5 and 6 will proceed in the same way.

Screen 4 B T0: Quiz (number 1)


Voiceover:


Title: Quiz


Functionality:

• Learners should see this screen after clicking next on the Lecture Screen

for email part 5 (body).

• When a learner clicks an answer a correct or incorrect pop up will appear

with an explanation.

• Learners will be prompted to try again if they answered incorrectly.

• Upon choosing the correct answer, the return arrow appears.

• When the learner clicks return, they will navigate back to the Parts of an

email screen. The learner will choose another section of an email to learn

about.

• Once all six (6) parts of an email are complete, the next symbol will

appear.


the Assignment screen.

Text:

Your turn to practice. Which one of the following is an example of a properly

formatted email address?

A. —jane@gmailcom

B. —janegmail.com

C. —[email protected]

D. —[email protected]

Popup text: Incorrect:

This choice is missing the at (@) symbol after the user's name or the name they

are using to receive email.

Note: Email parts 2, 3, 5 and 6 will proceed in the same way.

Screen 5 A Body (number 4)


Voiceover:

The body of the email is another

important part. The body tells the

reader why you are contacting them.

Email bodies should be kept very

simple. A good rule is no more than

two (2) to three (3) paragraphs. An

example email body is: Can you

change the date of the meeting?

Title: Body:

Communication within the email is

also important we call this Netiquette.

It is important not to use acronyms like

"u," "r," "omg," and "lol.” Also refrain

from using all CAPITAL LETTERS, as

this is often interpreted as shouting.

Another rule of thumb is if you

wouldn’t put your message on a

billboard then do not put it in an

email.


● Functionality:

• Learners should see this screen after clicking the number 5 on the

Parts of an email screen.

• The voice over will start within 5 seconds of the screen loading.

• Learners will click next once finished with the TO lecture.

• Once next is clicked the learner will advance to the Quiz screen.

• After 60 seconds learners should be prompted to click next to

proceed to the Quiz Screen.

● Text:

• Message portion

• Simple but informative

• After salutation

• Example:

Can you change the date of the meeting?

Screen 5 B Quiz (number 5)


Voiceover:


Title: Quiz


Functionality:

• Learners should see this screen after clicking next on the Lecture Screen

for email part 5 (body).

• When a learner clicks an answer a correct or incorrect pop up will appear

with an explanation.

• Learners will be prompted to try again if they answered incorrectly.

• Upon choosing the correct answer, the return arrow appears.

• When the learner clicks return, they will navigate back to the Parts of an

email screen. The learner will choose another section of an email to learn

about.

• Once all six (6) parts of an email are complete, the next symbol will

appear.


the Assignment screen.

Text:

Your turn to practice. Which one of the following is an example of a properly

formatted email address?

A. —Thxs for reading my email. Do U have any jobs? TTYL

B. —Thank you for replying. Can we meet to discuss how my skills and abilities

can benefit your company?

C. —Thanks for replying. Does your company have any jobs available?

D. —Thank you for replying to my email. I would like an opportunity to visit with

you to get your insight and suggestions on where my skills and abilities would be

of the greatest value to the ABD Company, and to inquire about possible job

openings with your company.

Popup text:

Incorrect:

This choice uses acronyms in the email and is inappropriate. Remember to use

appropriate language and use spelling and grammar check.

Screen 6 Matching Assignment


Voiceover:


Title: Assignment


● Functionality:

• After clicking next on the Parts of an email screen learners will

proceed to the Assignment screen.

• In this assignment students will match the words on the right with

the numbers on the left.

• A popup will appear to indicate correct or incorrect answers.

• Learners will be prompted to try again on any answers incorrect.

• The next arrow will appear once all answers are matched

correctly.

● Text:

• Select a word from the right and drag it to the correct location.

• Closing-who wrote the email

• Salutation- Name of reader

• Body-content of email

• To- readers email address

• Subject- what the email is about

Screen 7 Email Assignment


Voiceover:


Title: Assignment


● Functionality:

• This assignment will appear upon clicking next on the previous

assignment.

• This assignment allows learners to practice the information learned in

the email etiquette training.

● Text:

1. Your turn to practice.

2. Open your work email

3. Create an email to [email protected]

4. Use the information you learned in this training to compose and

send in email answering the following question.

Why do you think the six parts of an email are important?

Note: Change [email protected] to fit the company email.

Screen 8 Summary


Voiceover:


Title: Summary


Functionality:

Learners view this screen after finishing all the previous screens.

This screen summarizes all the objectives covered in the Email Etiquette

training.

After 30 seconds an exit icon will appear.

10 seconds after appearing learners will be prompted to click exit.

Text:

Congratulations! You have completed the Email Etiquette training.

In this training you learned to:

Describe and demonstrate proper email practices.

Define and describe the six (6) different parts of an email.

Demonstrate the six (6) different parts of an email.

Identify and demonstrate the rules/guidelines for email.

Identify and demonstrate proper behavior when communicating through

email.

Email Etiquettefoxjarell.weebly.com/.../email_etiquette_sample.pdf · Email Etiquette Demonstration...

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