Email complaint Agarwal Packers & Movers (DRS Group)

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    26-Aug-2014
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Horrible services from Agarwal Packers & Movers (DRS Group). Inspite of making numerous calls and following up on the emails, no response from the team and no action has been taken till now.

Transcript of Email complaint Agarwal Packers & Movers (DRS Group)

  • Pankaj Tiwari fw: ..::FEEDBACK :: YOUR COMPLAINT WILL BE ATTENDED BY CUSTOMER CARE TEAM, DELHI 11 messages Claims Sainathan Wed, Apr 9, 2014 at 10:21 AM Reply-To: claims@drsindia.in To: panky.tiwari@gmail.com Cc: audit@drsindia.in, reddi.saheb@drsindia.in, claims@drsindia.in, cc.chennai@drsindia.in, claim.bng@drsindia.in, riya@drsindia.in, Umesh , manish@drsindia.in, raghuram@drsindia.in, gigy@drsindia.in, sk@drseducation.com, feedback@agarwalpackers.in, patrong@agarwalpackers.in, js@drsindia.in, seo@drseducation.com, chaturvedi@drsindia.in, salil@drsindia.in, Hp Singh TO Mr.Pankaj Tiwari Gurgaon Dear Sir, Greetings from Agarwal Packers & Movers,DRS. We sincerely apologise for the inconvenience. We take utmost care and precautions while packing and transportation of household articles at all times. Inspite of our best intentions sometime damage may happen which is beyond our apprehension. However, our Customer Care Executive at Delhi branch Ms.Riya Goel will contact you and address your pending issues and resolve them at the earliest. Thanking you, Regards, Nagasainathan Agarwal Packers & Movers M.G.Road Secunderabad Ph: 9849800052 cc : Riya Goel /APM/Delhi : Speak with the customer today and address the pending issues . Gmail - fw: ..::FEEDBACK :: YOUR COMPLAINT WILL BE ATTEND... https://mail.google.com/mail/u/0/?ui=2&ik=63b22d67b7&view=pt&sear... 1 of 7 4/29/2014 2:55 PM
  • This email and any files transmitted with it are confidential and intended solely for the use of the entity to which they are addressed. If you have received this email in error please notify the sender immediately. Please note that any views presented in the email are solely those of the author and do not necessarily represent those of the organization. While all care has been taken to avoid viruses the recipient is advised to check this email and attachments for presence of viruses. The organization accepts no liability on this account. From: autoserver@drsindia.in Sent: Wednesday, April 09, 2014 8:47 AM To: audit@drsindia.in, reddi.saheb@drsindia.in, claims@drsindia.in, cc.chennai@drsindia.in, claim.bng@drsindia.in, riya@drsindia.in Subject: ..::FEEDBACK FROM AGARWAL PACKERS::.. Name :Pankaj Tiwari Mobile No :9985814634 Email ID :panky.tiwari@gmail.com GC Number:4365266 From:Hyderabad To:Gurgaon Message :Dining table leg was not packed properly. It got completely broken to two pieces. Have been calling to agarwal claims and all departments daily but have been seeing horrible response and no action has been taken to either repair the damage or give the claim IT DRS INDIA Pankaj Tiwari Fri, Apr 11, 2014 at 8:28 PM To: claims@drsindia.in Cc: audit@drsindia.in, reddi.saheb@drsindia.in, cc.chennai@drsindia.in, claim.bng@drsindia.in, riya@drsindia.in, Umesh , manish@drsindia.in, raghuram@drsindia.in, gigy@drsindia.in, sk@drseducation.com, feedback@agarwalpackers.in, patrong@agarwalpackers.in, js@drsindia.in, seo@drseducation.com, chaturvedi@drsindia.in, salil@drsindia.in, Hp Singh It's been two days since the above email was sent but still no response/action from anyone. [Quoted text hidden] Gmail - fw: ..::FEEDBACK :: YOUR COMPLAINT WILL BE ATTEND... https://mail.google.com/mail/u/0/?ui=2&ik=63b22d67b7&view=pt&sear... 2 of 7 4/29/2014 2:55 PM
  • Pankaj Tiwari Thu, Apr 17, 2014 at 2:54 PM To: claims@drsindia.in Cc: audit@drsindia.in, reddi.saheb@drsindia.in, cc.chennai@drsindia.in, claim.bng@drsindia.in, riya@drsindia.in, Umesh , manish@drsindia.in, raghuram@drsindia.in, gigy@drsindia.in, sk@drseducation.com, feedback@agarwalpackers.in, patrong@agarwalpackers.in, js@drsindia.in, seo@drseducation.com, chaturvedi@drsindia.in, salil@drsindia.in, Hp Singh Hi, Resending the detailed email again so that some action is taken. I have relocated from Hyderabad to Gurgaon on 23/03/2014, GC No is 4365266. On reaching Gurgaon on 1st April 2014, I found that the dining table base has been completely broken. The base was improperly packed and not properly loaded in the truck which was the reason it got broke. I have put the dining table base's price as Rs 5000 though it costs much above Rs. 15000 as the charges for insurance is separate. This is the second time I have used your services and I have to say the services are pretty ordinary in comparison to the hefty sum you charge and damage settlement is pathetic. I have also used a local packers and movers earlier for relocating the same goods who charged a meager sum of Rs. 15000 to relocate entire goods in comparison to Rs. 50000 charged by Agarwals. With the difference amount of Rs. 35000, I can get anything repaired or purchase anything then why should I go for your services. Today is 17th April and I have been continuously following up with Agarwal team and trying to reach Riya and Saksham for claim and damages but so far have seen no response at all. The message with GC details and address was sent to her on 1st April and again today. As claimed in your website, any claim is settled by the agarwal team in 14 days but doesn't appear the same in reality. Unfortunately, one of your ground staff during unloading process told me clearly that you will get tired making calls and emails but no one will come to address your issue and this is coming out to be true in my case. I request you to take concrete action in the matter and get my dining table repaired or refund the claim amount. Regards, Pankaj [Quoted text hidden] Raghuram Thu, Apr 17, 2014 at 3:00 PM Reply-To: raghuram@drsindia.in To: Pankaj Tiwari , claims@drsindia.in Cc: audit@drsindia.in, reddi.saheb@drsindia.in, cc.chennai@drsindia.in, claim.bng@drsindia.in, riya@drsindia.in, Umesh , manish@drsindia.in, gigy@drsindia.in, sk@drseducation.com, feedback@agarwalpackers.in, patrong@agarwalpackers.in, js@drsindia.in, seo@drseducation.com, chaturvedi@drsindia.in, salil@drsindia.in, Hp Singh Dear Sunil, pl talk to customer and close the matter With regards.. Raghu Gmail - fw: ..::FEEDBACK :: YOUR COMPLAINT WILL BE ATTEND... https://mail.google.com/mail/u/0/?ui=2&ik=63b22d67b7&view=pt&sear... 3 of 7 4/29/2014 2:55 PM
  • Disclaimer-- This email and any files transmitted with it are confidential and intended solely for the use of the entity to which they are addressed. If you have received this email in error please notify the sender immediately. Please note that any views presented in the email are solely those of the author and do not necessarily represent those of the organization. While all care has been taken to avoid viruses the recipient is advised to check this email and attachments for presence of viruses. The organization accepts no liability on this account. Mails may be stored for monitoring and review. Return-Path: Received: from mail-qc0-f169.google.com (mail-qc0-f169.google.com [209.85.216.169]) by mail.drsindia.in with SMTP; Thu, 17 Apr 2014 14:54:18 +0530 Received: by mail-qc0-f169.google.com with SMTP id i17so161192qcy.0 for ; Thu, 17 Apr 2014 02:24:29 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:in-reply-to:references:date:message-id:subject:from:to :cc:content-type; bh=zPexVmIp0biUXQWdHUIJqhQ9AVm2WkgXkxhOFtUt2gk=; b=nSAAM6UbBBjcjMRCBAiZrdjkhA1PhLNYIEB+EsYmamgokoY11qYgb92VlOQXotHHuC HpFKwzc1BECWwDPYEjz2xPcxZMK+B5mPOiZf6djhDlRqi2C4MXlAHNQAPIWCEHal2o9Z uoIuTIbJkmQVc/8xb1o+P2zz45MhJY6NOuhX6q9x1WqALbVwH3E2IHbKmtgb12gKS3FB gvGFEve9ZgldCD6PXLmcjaNq1eTlxcHT+XQg/1pjg06fHFcuY55kusMHbw+oWHGOwf5Q HVIKZzC9XCZzk9160mdAkQI3yHvlwcWKjnyBIiGJ+AKXINZy3GWTv/fESu2+vr7MRNbH Gmail - fw: ..::FEEDBACK :: YOUR COMPLAINT WILL BE ATTEND... https://mail.google.com/mail/u/0/?ui=2&ik=63b22d67b7&view=pt&sear... 4 of 7 4/29/2014 2:55 PM
  • IjBg== MIME-Version: 1.0 X-Received: by 10.224.64.132 with SMTP id e4mr11149701qai.16.1397726669781; Thu, 17 Apr 2014 02:24:29 -0700 (PDT) Received: by 10.140.46.70 with HTTP; Thu, 17 Apr 2014 02:24:29 -0700 (PDT) In-Reply-To: References: Date: Thu, 17 Apr 2014 14:54:29 +0530 Message-ID: Subject: Re: fw: ..::FEEDBACK :: YOUR COMPLAINT WILL BE ATTENDED BY CUSTOMER CARE TEAM, DELHI From: Pankaj Tiwari To: claims@drsindia.in Cc: audit@drsindia.in, reddi.saheb@drsindia.in, cc.chennai@drsindia.in, claim.bng@drsindia.in, riya@drsindia.in, Umesh , manish@drsindia.in, raghuram@drsindia.in, gigy@drsindia.in, sk@drseducation.com, feedback@agarwalpackers.in, patrong@agarwalpackers.in, js@drsindia.in, seo@drseducation.com, chaturvedi@drsindia.in, salil@drsindia.in, Hp Singh Content-Type: multipart/alternative; boundary=001a11c20e7aa5435904f7399996 X-SmarterMail-Spam: SPF_Pass, DK_None, DKIM_Pass X-SmarterMail-TotalSpamWeight: -4 [Quoted text hidden] Pankaj Tiwari Fri, Apr 18, 2014 at 6:10 PM To: raghuram@drsindia.in, operations@drsindia.in, cchead@agarwalpackers.in Cc: claims@drsindia.in, audit@drsindia.in, reddi.saheb@drsindia.in, cc.chennai@drsindia.in, claim.bng@drsindia.in, riya@drsindia.in, Umesh , manish@drsindia.in, gigy@drsindia.in, sk@drseducation.com, feedback@agarwalpackers.in, patrong@agarwalpackers.in, js@drsindia.in, seo@drseducation.com, chaturvedi@drsindia.in, salil@drsindia.in, Hp Singh Hi Raghu, Thanks for the reply. I have not received any communication from the drs team yet. I have been calling and following up with your team at the number 09310181325 since April 1, 2014 for claims but doesn't look like they are interested. Request you to escalate the matter and close the issue. Pankaj [Quoted text hidden] Pankaj Tiwari Sat, Apr 19, 2014 at 12:20 PM To: raghuram@drsindia.in, operations@drsindia.in, cchead@agarwalpackers.in, info@drsindia.com Cc: claims@drsindia.in, audit@drsindia.in, reddi.saheb@drsindia.i