Email complaint Agarwal Packers & Movers (DRS Group)

Pankaj Tiwari <[email protected]>

fw: ..::FEEDBACK :: YOUR COMPLAINT WILL BE ATTENDED BY CUSTOMER

CARE TEAM, DELHI11 messages

Claims Sainathan <[email protected]> Wed, Apr 9, 2014 at 10:21 AM

Reply-To: [email protected]

To: [email protected]

Cc: [email protected], [email protected], [email protected], [email protected], [email protected],

[email protected], Umesh <[email protected]>, [email protected], [email protected], [email protected],

[email protected], [email protected], [email protected], [email protected],

[email protected], [email protected], [email protected], Hp Singh <[email protected]>

TO

Mr.Pankaj TiwariGurgaon

Dear Sir,

Greetings from Agarwal Packers & Movers,DRS. We sincerely apologise for the inconvenience.

We take utmost care and precautions while packing and transportation of household articles at all times.Inspite of our best intentions sometime damage may happen which is beyond our apprehension.

However, our Customer Care Executive at Delhi branch Ms.Riya Goel will contact you and addressyour pending issues and resolve them at the earliest.

Thanking you,

Regards,

NagasainathanAgarwal Packers & MoversM.G.RoadSecunderabadPh: 9849800052

cc : Riya Goel /APM/Delhi : Speak with the customer today and address the pending issues .

Gmail - fw: ..::FEEDBACK :: YOUR COMPLAINT WILL BE ATTEND... https://mail.google.com/mail/u/0/?ui=2&ik=63b22d67b7&view=pt&sear...

1 of 7 4/29/2014 2:55 PM

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From: [email protected]: Wednesday, April 09, 2014 8:47 AMTo: [email protected], [email protected], [email protected], [email protected],[email protected], [email protected]: ..::FEEDBACK FROM AGARWAL PACKERS::..

Name :Pankaj TiwariMobile No :9985814634Email ID :[email protected] Number:4365266From:HyderabadTo:GurgaonMessage :Dining table leg was not packed properly. It got completely broken to two pieces. Have been calling toagarwal claims and all departments daily but have been seeing horrible response and no action has been taken toeither repair the damage or give the claim

IT DRS INDIA

Pankaj Tiwari <[email protected]> Fri, Apr 11, 2014 at 8:28 PM


Cc: [email protected], [email protected], [email protected], [email protected], [email protected], Umesh

<[email protected]>, [email protected], [email protected], [email protected], [email protected],


[email protected], [email protected], Hp Singh <[email protected]>

It's been two days since the above email was sent but still no response/action from anyone.

[Quoted text hidden]


2 of 7 4/29/2014 2:55 PM

Pankaj Tiwari <[email protected]> Thu, Apr 17, 2014 at 2:54 PM






Hi,

Resending the detailed email again so that some action is taken.

I have relocated from Hyderabad to Gurgaon on 23/03/2014, GC No is 4365266. On reaching Gurgaon on 1st

April 2014, I found that the dining table base has been completely broken.

The base was improperly packed and not properly loaded in the truck which was the reason it got broke.

I have put the dining table base's price as Rs 5000 though it costs much above Rs. 15000 as the charges for

insurance is separate. This is the second time I have used your services and I have to say the services are pretty

ordinary in comparison to the hefty sum you charge and damage settlement is pathetic.

I have also used a local packers and movers earlier for relocating the same goods who charged a meager

sum of Rs. 15000 to relocate entire goods in comparison to Rs. 50000 charged by Agarwals. With the

difference amount of Rs. 35000, I can get anything repaired or purchase anything then why should I go for

your services.

Today is 17th April and I have been continuously following up with Agarwal team and trying to reach Riya and

Saksham for claim and damages but so far have seen no response at all. The message with GC details and

address was sent to her on 1st April and again today.

As claimed in your website, any claim is settled by the agarwal team in 14 days but doesn't appear the same

in reality.

Unfortunately, one of your ground staff during unloading process told me clearly that you will get tired

making calls and emails but no one will come to address your issue and this is coming out to be true in

my case.

I request you to take concrete action in the matter and get my dining table repaired or refund the claim amount.

Regards,

Pankaj


Raghuram <[email protected]> Thu, Apr 17, 2014 at 3:00 PM

Reply-To: [email protected]

To: Pankaj Tiwari <[email protected]>, [email protected]



[email protected], [email protected], [email protected], [email protected], [email protected], Hp Singh

<[email protected]>

Dear Sunil,

pl talk to customer and close the matter

With regards..

Raghu


3 of 7 4/29/2014 2:55 PM

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organization. While all care has been taken to avoid viruses the recipient is advised to check this email and

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Subject: Re: fw: ..::FEEDBACK :: YOUR COMPLAINT WILL BE ATTENDED BY CUSTOMER

CARE TEAM, DELHI

From: Pankaj Tiwari <[email protected]>


Cc: [email protected], [email protected], [email protected],

[email protected], [email protected], Umesh <[email protected]>,

[email protected], [email protected], [email protected],



[email protected], Hp Singh <[email protected]>

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Pankaj Tiwari <[email protected]> Fri, Apr 18, 2014 at 6:10 PM

To: [email protected], [email protected], [email protected]





Hi Raghu,

Thanks for the reply. I have not received any communication from the drs team yet.

I have been calling and following up with your team at the number 09310181325 since April 1, 2014 for claims but

doesn't look like they are interested.

Request you to escalate the matter and close the issue.

Pankaj


Pankaj Tiwari <[email protected]> Sat, Apr 19, 2014 at 12:20 PM

To: [email protected], [email protected], [email protected], [email protected]





Hi Raghu,

Thanks for the reply. I have not received any communication from the drs team yet.


5 of 7 4/29/2014 2:55 PM

I have been calling and following up with your team at the number 09310181325 since April 1, 2014 for claims but

doesn't look like they are interested.

Request you to escalate the matter and close the issue.

Pankaj Tiwari

GC 4365266


Pankaj Tiwari <[email protected]> Mon, Apr 21, 2014 at 1:57 PM






Hi Raghu/Sainath,

I have not received any communications still on the matter. Let me know if anyone is looking into it.

-Pankaj


Pankaj Tiwari <[email protected]> Wed, Apr 23, 2014 at 7:38 PM


FYI,

Pathetic response and horrible service from drs team.

---------- Forwarded message ----------


Date: Mon, Apr 21, 2014 at 1:57 PM

Subject: Re: fw: ..::FEEDBACK :: YOUR COMPLAINT WILL BE ATTENDED BY CUSTOMER CARE TEAM, DELHI


Pankaj Tiwari <[email protected]> Sat, Apr 26, 2014 at 9:22 AM

To: [email protected], [email protected]











6 of 7 4/29/2014 2:55 PM

It's been a month now sending emails/messages/feedback and calling up the claims department. It is unbelievable

that the entire management is silent on your poor services.

-Pankaj




FYI



Date: Mon, Apr 28, 2014 at 2:10 PM

Subject: Re: fw: ..::FEEDBACK :: YOUR COMPLAINT WILL BE ATTENDED BY CUSTOMER CARE TEAM, DELHI




7 of 7 4/29/2014 2:55 PM

Email complaint Agarwal Packers & Movers (DRS Group)

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Transcript of Email complaint Agarwal Packers & Movers (DRS Group)