7/31/2019 Elixir RPOSure Case Study- Global Leader in Consumer Finance

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Recruitment Solutions for a Consumer Finance leader

A Case Study

Recruitment Management for a global leader in consumer finance tosupport its new set-up in two locations. Through these centrallocations, Client had planned to augment its sales by tapping thecustomer base across length and breadth of Indian regional landscape.

Client Situation:

A leading consumer finance company with a remarkable presence in 50 countriesand total assets worth more than US $ 105 billion wanted to increase their regionaloperations in India. The client has decided to set up its infrastructure in Delhi and

Chennai which will cater to pan-India back office and sales operations.The customer service staff had to be the best in verbal communication withexcellent command on local dialect; identified languages were Bengali, Oriya,Gujarati and Marathi. The people in Sales role were required to be an aggressivepersonality with 1 or 2 years of experience in collections.

In total client had to recruit 230 people for its customer service and sales departmentin a span of 30 days for which the RPO assignment was undertaken.

Elixirs RPOSure Solution

Elixir through its RPO Sure team helped the client by providing the appendedsolutions:

Internally the experts in identified languages were handpicked and a team wasformed to champion the project

Helped in defining the CTQs parameters associated with the Job Descriptionand compensation benchmarking was also been consulted.

A Governance Model was drafted and incorporated to track the On - Timedeliverables and to streamline the process flow, also it ensured that theloopholes are being filled in at the right time.

Sourcing & Screening Strategy was build in with the help of the ElixirsDelivery Team with the consent of the RPO Team and the entire processmapping was done.

A well versed Interviews Process Flow was exchanged with the client to avoidambiguity

Travel to various cities was done and Preliminary Assessments & Interviewswere conducted by Elixirs Team, to ensure that the funnel should consist onlyof the outright talent.

Onsite Interview Management & Coordination support was provided to theclient, to ensure the streamline process flow and any avoid any hiccups.

Since the recruitment was for 2 locations, travel arrangements for selected candidates was done and monitored closely by the Elixir team.

7/31/2019 Elixir RPOSure Case Study- Global Leader in Consumer Finance

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Challenges and Remediation

Stringent search with diversified locations Challenge of convincing for relocation for a job with new market entrant;

team undertook counseling sessions with parents of bright candidates forthe customer service role.

Restricted timelines were to be managed in accordance. Clients team was present only during the second round of interview and

hence it required precise market knowledge and research to tap the righttalent to present for the next rounds

Client Benefits: Project was executed as per the Governance Model, and updates were

shared with the client on frequent basis. Brand positioning of the client through our sourcing team, along wide

spreading awareness in the market. Positions were closed as per the timelines; even drop-out was managed

with effective back-up plan Best talent was recruited as per the client requirements and expectations;

Elixir received Best Vendor award for 2 consecutive ears

Elixirs Service Offerings: RPOSure | Leadership Hiring | Search & Selection | Staffing

About Elixir Consulting:

Elixir Consulting is a full service recruitment company, wholly owned by theGi Group - the first and rapidly growing Italian multinational in servicesdedicated to the development of the labor market. One of the market leadersin Recruitment Process Outsourcing, Elixir brings with itself over a decade ofrich experience spanning across 19 industry sectors. Elixir has establishedservice brands as RPOSure, Leadership Hiring and Search & Selection. Thecompany has a strong focus on excellence and is ISO 9001:2008 certifiedfor its head office in Noida (National Capital Region). Elixir has a strongservice capability across India through its branch offices spread across 12states in India and also has an overseas office in South Africa.

Interested in our services? Mail: rposure@e-lixirweb.com

Call: 1800 102 4473 Visit: www.elixir-consulting.com

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