Elevating the Scrum Master at Capital One · Elevating the Scrum Master at Capital One Together...
Transcript of Elevating the Scrum Master at Capital One · Elevating the Scrum Master at Capital One Together...
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Elevating the Scrum Master at Capital OneTogether we’ll change banking for good.
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Jim Goode
Sr Director & Portfolio Lead
Marie Dingess
Agile Coach
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Now that you know who we are,let’s talk about our company’s Agile journey.
Excited yet?
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Capital One’s Agile JourneyRefill your coffee.
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Confidential 5
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Pilot & Adoption
2011 - 2012
Scale & Mature
2013 - 2014
CI/CD & Dev Ops
2015 - now
• Agile pilot
• Adoption program
• Process redesign
• Training,
Coaching,
Communications
and Tools
developed
• Significant Test
Automation (i.e.
Shift Left)
• CI/CD practices
maturing
• Dev Ops applied in
team design
• Product Centricity
• SAFe applied broadly
• System Teams bring
technical practices
closer to the teams
(e.g. ATDD)
• Distributed/
Off-shore model
evolved
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Elevate the Role
of the Scrum
Master
Measurement Tech LeadershipProduct
Management
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So, what exactly are we hearing across the organization?
Confidential
I don’t understand my career path as a Scrum Master.
Image credit: alburychurch.org.au
I don’t understand the value of my Scrum
Master.
I don’t know how to
grow my skillsas a Scrum
Master.
I don’t know how to hire great Scrum
Masters.
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2012-2013
We needed to align on target behaviorsLet’s see the journey we’ve been on
Project Managers transition
to new Scrum Master role
Learn the basics of Scrum
Ceremony facilitation
2014-2015
Ceremony facilitation
Team adherence to practices
Remove impediments
Support coordination of team
dependencies
Status reporting
2016-2017
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The Scrum Guide
Organizational Goals
Culture
Feedback
Industry Trends
What do we need from our Scrum Masters?Let’s consult…
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We needed to align on target behaviors
Novice Facilitator Coach
2012-2013
Project Managers transition
to new Scrum Master role
Learn the basics of Scrum
Ceremony facilitation
2014-2015 2016-2017
Ceremony facilitation
Team adherence to practices
Remove impediments
Support coordination of team
dependencies
Status reporting
Optimize flow of delivery
Experiment with practices
Learn technology within domain
Continuous Agile & Lean learning
Support product & tech strategy
Encourage self-organization
Improve Team Dynamics
Encourage XP Practices
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Pipeline
Optimize flow of value through a team/train
Product Team & Practices
Feature Delivery Flow
Product Owner (Team)
Product Manager (ART)
Team
Team Lead
Team Lead (Team)
Tech Lead (ART)
SM (Team) / RTE (ART)
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What does technical mean for a Scrum Master?
You can…
Understand the
architecture within
your solution
domain
Describe
technical stories
narrative,
context, value
Leverage tools to:
1. radiate how the
teams are performing
2. identify improvement
opportunities
Understand and
encourage XP
Practices
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Experiment with practices
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Let’s get organized
Cross-LOB Working Groups
Executive Sponsor
Curriculum
Recruiting
Career Path
Communications
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LOB Enterprise
Image from http://tenthamendmentcenter.com
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Enterprise
Curriculum
Recruiting
Career Path
Communications/
Community
• Job Descriptions• Performance Objectives• Career Path Within & Outside of Job
Family• Job Aides for People Managers
• Gather feedback • Staffing models• Performance Management
• Beginner, Intermediate, Advanced• Added material/offerings on flow,
coaching, XP practices, metrics• Partnership with corporate training
initiatives
• Workshops based on maturity & department need
• Revise interview practices • Additional interview requirements
• Communication Strategy• Scrum Master Summit• Intranet presence • Leverage Scrum Master CoP• Scrum Master Guild
• Local Scrum Master Town Halls• Leverage local CoPs
Line of Business
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Reliance on People
Managers for full
communication
does not work
Here are some lessons that we learned
Reliance on only
“Agilists” does
not work
Connection to
Leadership &
Corporate
objectives
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Role evolution will continue…
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Please don’t hesitate to reach out with any questions.
We hope this was insightful.
Confidential
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Any Questions?
Confidential