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Electronic Enabled Training Office &

Administration

Session 2 Dated 30th March, 2014

Facilitator NityaKrishna

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Presentation Outline

Objectives; Definitions; Introduction

The Changing Workplace

Its impact on Training & Development

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Introduction

Electronic Enabled Training Office & Administration - refersto the technical aspects of implementing E- learning at the

workplace

Training and development as a function has undergonesignificant changes esp. in the last decade after the 1990s

Advent and use of technology has changed the way of

training and its delivery

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Changes In The Workplace

Accelerating global competition

More globalization, integrated and connected economies,competition in the domestic and foreign market both for sale,revenue generation, market penetration & expansion, and

survival

Knowledge explosion

Fast pace of innovation across the globe, necessitating all

players to respond accordingly Need to introduce knowledge management comprehensive

process of managing knowledge from knowledge creation /discovery to dissemination to utilization

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Changes In The Workplace (Contd)

Continuing reorganization of work structures andrelationships

Reduced hierarchical structures need for flatter structures,

cross functional groupings in order to facilitate decentralizedand faster decision making

Blurred boundaries reduction in compartmentalization, more

easy access and sharing, better connection, communication

and synchronization of work between departments / functions

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Changes In The Workplace (Contd) Teams as basic building blocks - pressures to make rapid

decisions, to reduce inefficiencies, and to continually improvework processes

Changed management perspective towards employees employees no more expected to just comply with orders,

rather be committed to organizational goals and mission

Cont inuous change

Organizations are expected to continue the cycles of reflection

and reorganization. However, changes may be both large andsmall and are likely to be interspersed with periods of stability

Kling and Zmuidzinas identify three types of change Metamorphosis - far reaching, fundamental change

Migration - shifts toward a new form

Elaboration - changes that enhance some aspect of work

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Changes In The Workplace (Contd)

Advancing technology

Fast pace of changing technology

Pressure to deliver faster

More technological sophistication required in the operations andproduct / service delivery

Increased workforce diversity

Employees from different countries, cultures, religion, language

etc.

More no. of women in the workforce as compared to before

People from physically disabled groups as part of the workforce

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Changes In The Workplace (Contd)

Changing workforce demographics

Multigenerational workforce

More no. of Gen Y in the workforce

Changing rules of business and workplace

Faster, Innovative

More global reach

Focus on ROI

More open and flexible

Reduced job securities, thrust on performance

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Impact On Training & Development

Focus on measurable results Performance improvement

Training not for the sake of training only

Focus on cost reduction and improvement in ROI Training budget to be justified by establishing its impact on business

outcomes

Focus on reducing duration of training programmes Short term programmes just as much required

Just in time training

Cost reduction and benefit optimization

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Impact On Training & Development (Contd)

Training to address issues related to geographicaldiversity

Sensitization to different cultures, languages, values, ways of

working etc.

Interpersonal relations

Sensitization towards heterogeneous mix of people gender,

physically disabled people, people from different generations etc.

Training to address challenges emerging out of

globalization Continuous upgradation and upskilling

Job rotation, cross functional roles

Technological changes

Changes in work structures For example : team structures etc.

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Impact On Training & Development (Contd)

Just in time learning Getting trained just when it is required rather than learning

something now and utilizing it at a later date

Ensures better retention ad delivery

Knowledge Management

Creation of knowledge, continuous innovation

Acquiring knowledge

Recording / conserving knowledge

Knowledge dissemination

Knowledge utilization

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Thank You !

Questions ?