eLearning@UBS Gestern–heute–morgen · Source: Mark Didriksen, UBS 2010 OJT: On the job...
Transcript of eLearning@UBS Gestern–heute–morgen · Source: Mark Didriksen, UBS 2010 OJT: On the job...
eLearning@UBSGestern – heute – morgen
4. Mai 2012
Dr. Daniel Stoller‐SchaiHead eLearning Services Switzerland
TECOM Jahresevent 2012
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UBS: Organisational Structure
64'000 employees
10 languages
Source: http://www.ubs.com/global/en/about_ubs/about_us/ubs_group/group.html
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Implementation Learning platform STEP 2002STEP: System for Training, Education & Performance
Source: Regina Meier‐Beer, UBS Wealth Management & Business Banking: "Implementation von Corporate E‐Learning / Evolution gestalten: Wissensmanagement im E‐Learning", Kongress SCIL St. Gallen, 8. und 9. Oktober 2003.
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Legal & Compliance: optional trainings, mandatory eTestsBi‐annual Skills reviews for all staff, other L&C trainings
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Competency Management
Source: Regina Meier‐Beer, UBS Wealth Management & Business Banking: "Implementation von Corporate E‐Learning / Evolution gestalten: Wissensmanagement im E‐Learning", Kongress SCIL St. Gallen, 8. und 9. Oktober 2003.
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Competency ManagementMessage Text
Source: Regina Meier‐Beer, UBS Wealth Management & Business Banking: "Implementation von Corporate E‐Learning / Evolution gestalten: Wissensmanagement im E‐Learning", Kongress SCIL St. Gallen, 8. und 9. Oktober 2003.
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Competency Management
Source: Regina Meier‐Beer, UBS Wealth Management & Business Banking: "Implementation von Corporate E‐Learning / Evolution gestalten: Wissensmanagement im E‐Learning", Kongress SCIL St. Gallen, 8. und 9. Oktober 2003.
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Why eLearning ‐ Forrester: ROI of eLearning
Benefits
How will your company benefit from eLearning? What are key qualitative and quantitative benefits?
Key Benefits: Competency Speed, Flexibility, Consistency, Repeatability, Travel Reduction
Costs
How will your company pay, both in hard costs and resources, for eLearning?
Key Costs: Technology, Content, Learning Employees, Learning Culture Development
Source: The ROI of eLearning,Forrester,2009
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Social Media Landscape
Source: http://socialprofitformulareviews.org/wp‐content/uploads/2010/07/social‐profit‐landscape.png
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Business Needs Drive Learning Priorities
The choice of clients worldwide
The #1 global bank for
HNW/UHNW clients
The choice of clients in
Switzerland
A top tier bank in every growth
region
A leading client‐focused
investment bank
Economically profitable in every
business we operate
Achieving the mid‐term target in‐line with market
expectations
Top Priorities 2012
Fix and enhance advisory & sales skills, focus on cross divisional offering, especially Client Leadership Experience programs (CLE)
Deliver targeted business offerings for basic banking skills, products & finance knowledge and certification
Leadership development: support business transformation programs, fix basic leadership skills
Use technology in innovative ways to increase learner engagement (eLearning), accessible on demand
Advisory & Sales
Leadership Development
& Talent Programs
Finance & Risk; Legal & Compliance
ProfessionalDevelopment
UBS Business UniversityAs an organization committed to learning, we want
to be the choice of talent —worldwide
Learning Operations
Generating measurable business impact
Business Aligned Corporate University
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Learning Strategy with eLearning as an integral part of Learning in 2011UBS Learning relies on optimized methodologies mix…
Work Work
LearningLearning
WorkWork =
Learning
…supporting the merging of workplace and 'learn space'
The eLearning methodologies allow to:
Scalability• Business growth, e.g. APAC, FICC• Solidification of offerings, e.g. WM certification
Flexibility• Spread out locations, e.g. EMEA, APAC
Accessibility ‐ 24/7• Just‐in‐time and on demand learning, close
to/at workplace Efficiency
One time to build effort, consistent and scalable delivery
Substantial savings on travel time & cost
2011 eLearning Offering
UBS specific content
Fundamentals of Finance
Legal & Compliance trainings
Understanding our business
WMA eLearning modules
Non UBS specific content
Financial Markets Education library (FME)
General learning modules (e‐library for Professional Development, Leadership & Management Development, Group Technology & others)
eLearningclassroom
eLearningclassroom
eLearningclassroom
Yesterday Today Tomorrow
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Educational Figures
119'242 Face‐to‐face Classroom participants (= ca. 1.8 Classroom activities / year)
389'658 eLearning participants (ca. 6 eLearning activities / year)
‐> Classroom education : eLearning = ca. 1:4
eLearning Services Switzerland
666 E‐Tests, > 10'000 implemented questions in d, en, fr, it, chin
574 eLectures (rapid eLearning Module)
285 eTutorials (customized Web based trainings)
1000 Skillsoft modules (off‐the‐shelf web based trainings)
266 Supported eClassrooms
Production 2011
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eServices: Consult and propose a blended learning solution
OJTOverview
DocWeb / Knowledge Bank
Learning Communities on UBS Connections
eLearningweb based training / eTest
OJT
Course #1 – Correspondence & Communication with the Public
Overview
Module #1 Module #1
Course #2 – Risk Management
SocialSimulations
eClassroom
Review, Transfer
Source: Mark Didriksen, UBS 2010
OJT: On the job training
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eServices: Deliver the eLearning componentsUBS eLearning on four layers
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Off‐the‐shelf content
• eTutorial(e.g. Skillsoft)
• eLibrary
• eBook
eClassrooms (by providers)
"UBS Connections" (Social computing platform)Layer 3
Learning Communities(Social Learning)
Layer 2
Collaborative Learning (synchronous learning)
Layer 1
Self Learning (web based trainings)Customized content
• eTutorial
• eLecture
• eSimulation
• Edu‐Marketing
• Vignette / Expert clip
• Learning Portal
eTests on MyCampus Assessments/Knowledge Checks
Layer 4
Testing
eClassrooms (internal)
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«UBS Connections»: Business Networks
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What is Connections?– Connections is an important tool for businesses, supporting
businesses, helping employees share expertise, brainstorm across organizational and geographic boundaries, manage projects and build professional networks.
Why is Connections important?– Connections helps you to find the people and information you
need now and provides a forum for you to ask questions and give answers. It’s a place where you can have conversations about the business topics that matter to you most and make powerful connections with others anytime, and from anywhere.
– Why is this important? Connections collaboration makes you more productive, and helps us to solve problems, innovate and reach our business goals.
Concept: "Learning Communities on UBS Connections"
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Which technologies are in place?
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"Business Networks" (Jive) Unified Communications
(Microsoft Lync)
Microsoft Sharepoint
im‐c Clix Learning Managment System
UBS Intranet
Dok. Management
Concept: "Learning Communities on UBS Connections"
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eLearning Taxonomy
Face‐to‐Face eLearning and Self‐Paced
Method Description
eTutorial Self-paced module that contains content, exercises and feedback.
eSimulation Highly interactive module focused on simulating an interpersonal skill or system.
eLecture Simple presentation of content via electronic media.
eTest Electronically administered and tracked test. Used for certification purposes.
eBooks Books available in electronic format for reference.
Expert Clips Brief video or audio clips of best practices.
Edu-Marketing Marketing content presented via a digital format and educational style.
Performance Support Tool
Electronic training and support that directly supports completion of a task.
Quick Card Checklist or other print-based job-aid to support a task or set of tasks
Learning Portal Provides single access point to multiple learning modules in organized fashion
Learning Communities
Electronically supported interactions and sharing between groups of learners.
eClassroom Sessions
Live instructor-led training using a virtual classroom tool like LiveMeeting or Connect.
Method Description
Instructor-Led Programs
Traditional classroom training. Can incorporate many interactive exercises
Coaching Materials One-on-one focused instruction between a coach and coachee.
Event-Based Training Programs
Training sessions embedded in a larger conference or meeting.
On-the-Job Training Materials
Training that occurs back in the job setting.
Peer SharingSharing of best practices between learners in a formal or informal setting.
Action Learning Sessions
Team activities that focus on applying new skills and knowledge by working on an actual project or challenge.
Blended Learning
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Outlook
Learning Communities
Formal vs. Informal learning
Learning@home
"Industrializing" the (rapid) eLearning Production
User generated content (e.g. Video production)
Learning Portals
Learning on mobile devices
Education for Business University Program Managers: collaborative learning (eClassroom), social learning (Learning Communities)
Customer focused eLearning
Challenges and ongoing/future development
Workplace Learning
Content production
Technology
Education
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How future employees learn today
Quelle: http://www.itreseller.ch/Artikel/art_details.cfm?aid=69458
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Center for Young Professionals in Banking"Connected Learning" – Educational concept
Source: http://www.cyp.ch/bildungskonzept/bildungskonzept/
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Contact Information
Dr. Daniel Stoller‐SchaiHead eLearning Services, Global Learning DeliveryMax‐Högger‐Strasse 818090 Zürich+41 44 238 88 51daniel.stoller‐[email protected]
Twitter: http://twitter.com/#!/stollerschaiXing: https://www.xing.com/profile/Daniel_StollerSchaiScribd: http://www.scribd.com/dstollerSlideshare: http://www.slideshare.net/dstoller/
Fragen? / Vielen Dank!