Eight Key Components of a Successful Digital Strategy
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Transcript of Eight Key Components of a Successful Digital Strategy
Marianne Kay, Analyst at Digital Clarity GroupJ. Boye Conference. November 1-3, 2016. Aarhus, Denmark.
Eight Key Components of a
Successful Digital StrategyImage Copyright: 36clicks / 123RF Stock Photo
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“There is nothing so useless as doing efficiently that which should not be done at all.”
-- Peter Drucker
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Where are we now?
Where do we want to be?
How do we get there?
Are we there yet?
Strategic Planning
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Current state of affairs
Source: Laurie Dillon Schalk, http://www.slideshare.net/ldillonschalk/mcc11-developing-a-digital-strategy-amp-roadmap/4
What is strategy?
Desired state, vision
Strategy is about bridging the gap
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NEWPARADIGM
Business success
STATUS QUO Business failure
The Case for Change
Source: Based on Andy Grove, Only the Paranoid Survive, 1996
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Customer Experience Management
Copyright: nielshariot / 123RF Stock Photo
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http://www.digitalclaritygroup.com/customer-experience-management-masterclass/
Customer Experience Management Masterclass
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• A strategy is a plan for applying resources to accomplish a business goal or objective
Therefore…
• A digital strategy is a plan for applying digital resources to achieve an organizational goal or objective
What is Digital Strategy?
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9Copyright: nadezhda1906 / 123RF Stock Photo
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In the past Digital Strategy was about selecting the right technologies, automating existing tasks and processes, realising efficiencies;
Today Digital Strategy is about transforming underlying processes and activities, and changing the way the business operates;
Today Digital Strategy cuts across different disciplines and cannot be assigned to a single business function.
Digital Strategy now and then
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How to Build a Strategy
Copyright: alhovik / 123RF Stock Photo
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Diagnose
Forecast
Consider alternatives
Commit to action
Strategy step by step
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1. Vision
2. Audience Insight
3. Culture
4. Content
5. Technology
6. Execution
7. Governance
8. Optimization
Digital Strategy
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The end result, the goal
The answer to why
Competitive review
Industry trends
1. Vision
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Customer research
Segmentation
Personas
Usability testing
Engagement
Social media monitoring
2. Audience Insight
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What is the company’s leadership like?
What are the company’s most successful projects?
Alignment of functions / departments
Attention to results
Are goals, measures and incentives aligned?
3. Culture
The Five Dysfunctions of a TeamPatrick Lencioni
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“Culture eats strategy for breakfast.”
-- Peter Drucker
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Content Audit
Digital Quality Review
Content production review (processes / resources)
Types of content:
Culture & Community
Inspirational / viral
Products and services
Useful / resources
4. Content
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CMS, CRM, Analytics, Marketing Automation, DAM…
Consider Service Providers / implementation team
Processes, people, change management
5. Technology
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90% of all strategies fail (‘true story’)
Success factors:
Clearly defined decision-making responsibilities
Effective competitive review / updates
Good flow/access to information internally
Good mix of internal and external resources
Source: https://hbr.org/2008/06/the-secrets-to-successful-strategy-execution
6. Execution
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7. Governance
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Web and MobilePage views / Unique visitors
Bounce rate
CTA conversion rates
Email marketing subscriptions, unsubscribes, opening and click rates
Internal search
SEO and Google ranking
Customer ExperienceCustomer engagement
Customer satisfaction
Usability (completion rates, number of errors, efficiency, satisfaction)
8. Optimisation
Site Quality and PerformanceStandards compliance
Page load time
Server availability
Social MediaFans/followers/subscribers
Interactions
Sentiment
Referred traffic from social to web or from web to social
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Source: http://contentmarketinginstitute.com/2013/06/measuring-impact-content-marketing-strategy-pyramid-approach/
8. Optimisation
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Communicating digital strategy
Persuasive language is:
Specific
Factual
Has many voices
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Summary
Digital Strategy cuts across the departments and requires commitment at C-level
Digital Strategy today is about people and processes, not just technology, efficiencies or automation
Effective Digital Strategy consists of 8 parts: Vision, Audience Insight, Culture, Content, Technology, Execution, Governance, and Optimization.
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Marianne KayAnalyst at Digital Clarity Group
@marianne_ua
Thank you!
Image credits: 36clicks , nielshariot , alhovik , nadezhda1906 / 123RF Stock Photo
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About Digital Clarity Group
We offer: Consultancy
(strategic advice, technology & agency selections)
Research(interviews, surveys, direct observations)
Thought Leadership(industry events, conferences, webinars, workshops)
We work with: Digital leaders
(business leaders investing in technology)
Technology vendors(software companies)
Service providers (digital agencies and system integrators)
http://www.digitalclaritygroup.com/