Eﬀ ective Project Cost Control and Client Engagement...

Knowledge for the world business leaders C L A R I D E N June 2016

Australia

This Program Has Been Independently Certifi ed and Accredited by CPD, an Internationally Recognized Certifi cation Board

8 separately bookable sessions in 4 cities

Eff ective Project Cost Control and Client Engagement Week

Program A: Project Cost Planning, Estimation and Modeling

Program B: Managing Eff ective Client Communication and Relationships for Project Directors and Managers

6 - 7 June 2016 | Brisbane Marriott Hotel9 - 10 June 2016 | Amora Hotel Jamison Sydney20 - 21 June 2016 | Melbourne Marriott Hotel23 - 24 June 2016| Pan Pacifi c Perth

6 - 7 June 2016 | InterContinental Sydney9 - 10 June 2016 | Brisbane Marriott Hotel20 - 21 June 2016| Pan Pacifi c Perth23 - 24 June 2016 | Melbourne Marriott Hotel

James Bawtree

Dr Lynda Bourne FAIM, FACS, PMP

• President, NSW Chapter AIPM (Australian Institute of Project Management)• Independently assessed by APMG, through the world’s most rigorous process as an Approved Trainer in

Program, Project and PMO Management• James clientele base include NSW Government, Westpac, Telstra, Toyota, Queensland Goverment, Suncorp

and many more

• Named one of the “25 Infl uential Women in Project Management” by PMI • Member of the Core Committ ee for PMBOK 6th Edition to be released in December 2016 • Author and editor of the book Advising Upwards: A Framework for Understanding and Engaging

Senior Management Stakeholders

Managing Eff ective Client Communication and Relationships for Project Directors and Managers

“Working with the Stakeholder Circle methodology and seeing applied in practice has made stakeholder engagement and intuitivepart of what I focus on as a leader. Lynda Bourne provided the clarity and logical approach that allowed us to introduce stakeholderengagement to all of our business.”

- Vice President, APM Terminals

“I would like to thank you very much for conducting the Stakeholder Management Masterclass. The att endees were content in theprofessional way you presented and increased their awareness of who the stakeholders actually are and how to communicate with themon a daily basis. The masterclass was more comprehensive with useful tools to identify and classify stakeholders with.”

- Project Management Conference 2015 Organising Committ ee, PMI New Zealand Chapter

“Fantastic and motivational presentation, given in a practical and logical way”- 2nd Women in Project Management Leadership Summit 2015 Organizing Committ ee, PMI Melbourne Chapter


Dr Lynda Bourne FAIM, FACS, PMP is a senior management consultant, professional speaker, trainer, and award-winning project manager with 30+ years of professional industry experience. She was awarded PMI Australia’s ‘Project Manager of the Year’ (2003) and was included in PMI’s inaugural list of ‘25 Infl uential Women in Project Management’ (2006). Lynda is a member of the Core Committ ee for PMBOK 6th edition due for release in 2016; her focus is on stakeholder engagement and communications. She is also a Fellow of the Australian Institute of Management and a Fellow of the Australian Computer Society.

Lynda is a recognized international author, seminar leader and speaker on the topic of stakeholder engagement and the Stakeholder Circle visualization tool. Her works include a book titled Advising Upwards (Gower, 2011) containing practical advice for those seeking to infl uence their senior stakeholders, and an article - Stakeholder Relationship Management: A Maturity Model for Organisational Implementation (Gower, 2009, 2011), which defi nes the SRMM® model for stakeholder relationship management maturity. Her latest article, Making Projects Work:Eff ective Stakeholder Management and Communication, was published early in 2015.

Lynda serves as the Director of Professional Services at Mosaic Project Services, providing project-related consultancy, mentoring and training for clients worldwide.

2016 Clariden Eff ective Project Cost Control and Client Engagement Week

Director of Professional ServicesMosaic Project Services Pty Ltd

Dr Lynda Bourne FAIM, FACS, PMP

Advising Upwards: A Framework for Understanding and Engaging Senior Management Stakeholders

Dr Lynda BourneAuthor

• Named one of the “25 Infl uential Women in Project Management” by PMI • Member of the Core Committ ee for PMBOK 6th Edition to be released in December 2016 • Author and editor of the book Advising Upwards: A Framework for Understanding and Engaging

Senior Management Stakeholders

2Contact Admissions Offi ce at +61 3 9909 7310 | [email protected] | www.claridenglobal.com

Program B: Held Across 4 Major Cities in Australia including Sydney, Brisbane, Perth, Melbourne

FACULTY DIRECTOR

ProgramEssence:

According to Project Management Institute’s 2013 Pulse of the Profession report, 1 in 5 projects fail as a result of ineff ective communication. Undeniably, project directors and mangers need to communicate and manageclient relationships more eff ectively to ensure project success and deliver higher client satisfaction.

This practical 2-day program will take you through the process of building eff ective communicationand relationship management skills to achieve client engagement. Led by award-winning projectmanager, Dr. Lynda Bourne, you will learn to analyze your clients’ communication styles, needs and motivation so that you can create targeted, clear and concise messages that facilitates client buy-in. By sett ing up communication SOPs and internal standards for client communication, you will be able toavoid miscommunication and ensure that project status is clearly and eff ectively communicated duringproject delivery.

Through role plays and hands-on exercises, you will develop negotiation, persuasion and confl ict resolution skills. Learn key techniques to handle diffi cult clients and deliver bad news diplomatically to ensure a positive working relationship as a basis for successful project delivery. Coupled with casestudies, you will understand how to build trust and credibility with clients to eventually create long-term profi table relationships and a positive corporate image for your organization. At the end of the course, you will walk away with the ability to implement eff ective client engagement in all your projects.


Program:

Location:

4 Separately Bookable Sessions:

Managing Eff ective Client Commu-nication and Relationships for ProjectDirectors and Managers

Australia

6 - 7 June 2016 | InterContinentalSydney9 - 10 June 2016 | Brisbane Marriott Hotel20 - 21 June 2016| Pan Pacifi c Perth23 - 24 June 2016 | MelbourneMarriott Hotel

Early Bird 1 (Register & pay by 11 April 2016): Early Bird 2 (Register & pay by 9 May 2016): Regular Tuition Fee:

Group discount of 10% for 2nd participants from the same organization. For limited time only by 9 May 2016 registration for 3 participants, the 4th participant will receive a complimentary seat (one discount scheme will apply).

EXECUTIVE SUMMARY

AU$1,995AU$2,195AU$2,295

Managing Eff ective Client Communication and Relationships for Project Directors and ManagersThis Program Has Been Independently Certifi ed and Accredited by CPD, an Internationally Recognized Certifi cation Board



• Understanding the importance of eff ective communication and relationship management • Building a strong foundation for communication and relationship management• Analyzing your client’s communication style, needs and motivation• Communicating with diff erent levels of client stakeholders eff ectively• Creating targeted, clear and concise messages that appeals to your client • Practising negotiation and confl ict management skills• Sett ing up communication SOPs and internal standards for client communication• Handling diffi cult clients• Delivering bad news• Acquiring sales/ story-telling skills to gain client buy-in• Building trust with client to create long-term profi table relationships


Eff ective project communication is undeniably one of the most important aspects of a project management professional’s role and the ability to deliver a successful project. This is evident as 20% of projects fail due to ineff ective communication.In addition, with increasing volatility in the global market, it is clearly more cost-eff ective for organizations to retainexisting clients than develop new relationships. As the point of contact between organizations and their clients, project management professionals play a crucial role in retaining clients. As such, there is an increasing need for them toimprove communication and relationship management skills to create long term client engagement.

Led by internationally recognized author Dr Lynda Bourne, the Managing Eff ective Client Communication and Relationships for Directors and Managers program will enable you to peer through the lens of communication and client relationship management to engage clients. Through understanding diff erent personalities and communication styles, as well as analyzing your clients’ communication styles, needs and motivation, you will learn to create targeted,clear and concise messages that appeal to your clients. You will also learn to set up communication SOPs and internalstandards for client communication as part of communication planning, so as to avoid miscommunication and ensure that project status is clearly and eff ectively communicated during project delivery .

Through interactive discussions and role play, you will hone your negotiation, persuasion and confl ict resolutionskills, be trained to deal with clients diplomatically and maintain a positive working relationship with clients for project success. You will also understand how to strengthen trust and establish your credibility with clients as a basisfor building a long-term relationship with them. Eventually, you will be equipped to engage clients eff ectively andbuild a positive image for your organization.

PROGRAM INTRODUCTION

WHO WILL BENEFIT THE MOST

This program is designed for MDs, VPs, Directors, GMs, Heads, Senior Managers, Consultants, SME contractors, Systems Analysts, Commercial Managers, Controllers and Engineers who are responsible for:

• Project/ Program Management• Project Management Offi ce• Project Portfolio Management• Claims• Project Coordinators/ Managers• Project Planners• Project Team Leader• Project Support Offi cer• Customer/ Client Engagement• Stakeholder Management

and anyone who might be involved in day-to-day project management and who might be perplexed by the complexity of managing successful client relationships

LEARNING OBJECTIVES




DAY ONE

Defi ning A Project’s Success – Delivery of Organizational Value Through Projects• Overview of Client Engagement• Corporate Reputations and Corporate Social Responsibility (CSR)• Managing risk through eff ective engagement of stakeholders • Case study: BP’s disaster in the Gulf of Mexico

This case study will illustrate the failure of good governance due to poor leadership decisions and the reasons whyorganizations need to focus on all stakeholders in order to deliver maximum value to their clients or potential clients

• Project success beyond the ‘iron triangle’ – ‘projects are about people delivering value to other people’• Summary: project success based on the following approaches:

o Strategico Tactical

Identifying Your Stakeholders and Meeting Their Expectations• Learn why stakeholders matt er in an organization• Identify the stakeholders that matt er to you• Understand your stakeholders’ needs and their expectations • Benchmark on Stakeholder Circle methodology to:

o Identify your stakeholders and understand their needso Prioritize your stakeholderso Map your stakeholder’s profi leso Develop an engagement strategyo Monitor your stakeholders’ changes over time

• Case study: Paradise Island Utility Company – developing renewable energy infrastructureUsing the above Stakeholder Circle methodology, participants will learn how to manage their stakeholders’ needs and expectations.

• Exercise: develop a ‘map’ of the clients (existing and potential) of the PUC infrastructure project

Client Stakeholder Engagement• Defi ning Client Stakeholders• 3 tiers of stakeholders in your client organization: client organization, client senior management and end users• From the client stakeholder map developed earlier:• Consider diff erent communication strategies for internal senior managers and senior managers from client

organizations• Defi ne the approaches the project director must consider for eff ective engagement and client advocacy• How project directors can coach internal senior management to eff ectively handle clients’ senior management• Exercise: Applying the theory to the case study

Building Personal Credibility• Study how to develop credibility and build trust• Analyze the importance of gett ing support from the Sponsors• Management vs. Leadership – Which is the best approach to handle client stakeholders and why?

Wrap-Up and Summary of First Day• Monitoring the eff ectiveness of the communication strategy


PROGRAM OUTLINE

CPD CERTIFICATION DETAILS

This course has been independently certifi ed as conforming to accepted CPD guidelines. On average, thisexecutive program contributes 16 hours towards your CPD.

Delegates must register at the start and close of each workshop to be awarded a certifi cate of completion.








DAY TWO

Review of Day 1

Collaborative Communication – Building and Maintaining Strong Relationships with Stakeholders Detailed

Factors To Consider When Planning Communication • Diff erent types of communication and when each one works best

o Verbal communication o Non-verbal communication and how to read body language

• Understand how we are all unique in terms of communication style, through the infl uence of personality and experience

• Culture: what it is and how it aff ects eff ective communication • How nationality, age, gender and professions aff ect how we receive and respond• Helping the team prepare for working in multi-cultural environments• Helping the team to improve their team culture through understanding the importance of individual and team

emotional intelligence• Role play: analyzing individual communication needs

Using Power and Developing Infl uence Strategies• Diff erent types of power• Diff erent types of infl uence• Developing persuasive conversations to infl uence your client• Exercise: Developing a persuasive conversation

Special Communication: Negotiation• The Harvard Method of Negotiation• How to negotiate for a win-win outcome every time• Role play: Sharing scarce resources

Managing Diffi cult Clients• Understand the importance and purpose of project reports• Aligning change management to your communication strategy• Learn how to solve confl icts and problems that arise among stakeholders • How to deliver bad news • Role play: Resolving confl ict (based on the Paradise Island case study)

Conclusion• Discussions about how this information can be applied at work• Implementing eff ective client engagement practices

There are not that many people that truly understand how Portfolio, Program, Project and Change Management can work together anddeliver quality outcomes for business, In a market that is awash with people with grand titles but litt le knowledge, James stands out as a true expert in this fi eld, If you want to make your business to effi ciently transform its strategy into reality through the use of portfolios of programs and projects then James and pmlogic is an excellent place to start”

- Portfolio, Program and Project management strategy professional

“James is an expert in the fi eld of Program and Project management. He provides structure and discipline to processes and is very strong in recognizing opportunities for improvement”

- Financial Service Transformation and Change Leader

“James has passion and immense knowledge of Project Management disciplines. I worked with James for 18 months and he is one of the most professional, knowledgeable and passionate professionals I have ever worked with.”

- Senior Delivery Manager, ANZ


James is the President of NSW Chapter AIPM (Australian Institute of Project Management). He has been independently assessed by APMG, through the world’s most rigorous process as an Approved Trainer in Programme,Project and PMO Management and activity consults in Strategy Execution including Portofl io, Programme, Project, PMO, Benefi ts Management, Health Check and Maturity Reviews.

James has trained, coached and mentored over one thousand portfolio, program, PMO, change, benefi t and project managers with 100% success rate for certifi ed foundation courses and 90% success rate at practitioner level. He hasprovided consultation and training on projects planning, control and management to many government and private industry clients in Australia and Asia, including but not limited to:


CEOPMLogic

James Bawtree

Project Cost Planning, Estimation and Modeling

• President, NSW Chapter AIPM (Australian Institute of Project Management)• Independently assessed by APMG, through the world’s most rigorous process as an Approved Trainer in

Program, Project and PMO Management• James clientele base include NSW Government, Westpac, Telstra, Toyota, Queensland Goverment,

Suncorp and many more


Program A: Held Across 4 Major Cities in Australia including Brisbane, Sydney, Melbourne, Perth

FACULTY DIRECTOR

• NSW Government• Queensland Government• Att orney Generals Department, Canberra• Wellington, New Zealand Government• King & Wood Mallesons

• Westpac • Telstra• Toyota• Tyndall Suncorp • Stockland

Working alongside top tier consulting fi rms and in publicly listed companies , James has over 17 years experience in all major facets of strategy implementation and program management including roles as: portfolio advisor, program director & manager, project manager, organizational change manager, PMO manager and health check / maturity review lead consultant. He has worked on strategy-driven transformations to projects & programs across multiple industries.

James’ key strengths and capabilities lie in strategic planning including managing capabilities and budgets, large and small project portfolio reviews and establishing governance frameworks. He is the lead lecturer of Strategy Implementation for Australia’s preeminent Executive MBA (Complex Project Management) run by Queensland University of Technology. James has taught courses at a variety of institutions and conferences including leading MBA modules in Strategy Implementation and courses for PMI & APMG. He also runs projects, PMOs, portfolio, benefi ts and program management courses throughout Australia and New Zealand.

ProgramEssence:

How oft en do initial cost estimates match the eventual cost of a project?

In the project planning process, cost estimation is fraught with uncertainty, leading to cost overruns and extensions which can prove costly for your organization. In some cases, it can massively exceed the initial budget, as seen in prominent projects such as the Sydney Opera House, where costs ran up to 15 times the original estimate!

This two-day comprehensive program will show you how to improve your overall cost planning,estimation and modeling. Aligned with PMI PMBOK® Guide and industry best practices, this program will equip you with critical skills and techniques for developing reliable cost estimates, comparing the costs of alternative strategies or technical approaches and ensuring the optimal balanceof cost and quality in your projects.

Led by President of NSW Chapter AIPM (Australian Institute of Project Management), James Bawtree, will show you how to accurately forecast anticipated project lifecycle costs, budget estimates, paybackperiod and use advanced estimating models. You will also learn how to analyze cost risks to ensure optimal cost contingency reserve and suffi cient cash fl ow projections to help you eff ectively handleuncertainties and risk events. At the end of this program, you will walk away with a comprehensive action plan that will help you to improve your project cost delivery and regain control of projectswhich are performing poorly.


Program:

Location:

4 Separately Bookable Sessions:


Australia

6 - 7 June 2016 | Brisbane Marriott Hotel

9 - 10 June 2016 | Amora Hotel Jamison Sydney

20 - 21 June 2016 | MelbourneMarriott Hotel

23 - 24 June 2016| Pan Pacifi c Perth

Early Bird 1 (Register & pay by 11 April 2016): Early Bird 2 (Register & pay by 9 May 2016): Regular Tuition Fee:

Group discount of 10% for 2nd participants from the same organization. For limited time only by 9 May 2016 registration for 3 participants, the 4th participant will receive a complimentary seat (one discount scheme will apply).

EXECUTIVE SUMMARY

AU$1,995AU$2,195AU$2,295





• Develop realistic cost estimates with proven and advanced estimation techniques• Identify diff erent types of capital budgeting techniques used to accurately and progressively estimate project costs• Estimate your project costs in conjunction with scope, time, risk and quality• Determine your project’s likelihood of success before you commit• Explore the fi nancial feasibility and options around optimum project delivery• Identify the critical success factors in cost risk analysis and how to win tenders successfully with optimum

contingency• Set up and maintaining a project cost management system• Regain control of projects which are performing poorly and overcome the fear of dealing with

complex systems and procedures for cost control


The most recent Chaos Report revealed 52.7% of projects will cost 189% of their original estimates. The cost of thesefailures and overruns are just the tip of the iceberg - lost opportunity costs, which are not measured, could easily be in the trillions.

Unreliable cost estimates can result in signifi cant cost overruns which cannot be controlled once it reaches an advancedstage in the project lifecycle. As potential projects are being considered, management typically seek opportunities toreduce life-cycle costs, improve budget accuracy and optimize whole-life project value, using accurate costs estimate and models.

This two-day comprehensive program will show you how to improve your overall cost planning, estimation and modeling. Aligned with PMI PMBOK® Guide and industry best practices, this program will equip you with criticalskills and techniques for developing reliable cost estimates, comparing the costs of alternative strategies or technicalapproaches and ensuring the optimal balance of cost and quality in your projects.

Led by President of NSW Chapter AIPM (Australian Institute of Project Management), James Bawtree, will show you how to accurately forecast anticipated project lifecycle costs, budget estimates, payback period and use advancedestimating models. You will also learn how to analyze cost risks to ensure optimal cost contingency reserve and suffi cient cash fl ow projections to help you eff ectively handle uncertainties and risk events. At the end of this program, you will walk away with a comprehensive action plan that will help you to improve your project cost delivery and regain control of projects which are performing poorly.

PROGRAM INTRODUCTION





WHO WILL BENEFIT THE MOST

MDs, VPs, Directors, GMs, CFOs, COOs, Heads, Senior Managers, Managers, Consultants, Controllers and Engineersresponsible for:

• Project Management / Project Development / Project Execution• Project Portfolio Management• Project Management Offi ce (PMO)• Project Finance• Project Cost Estimating / Cost Planning• Project Cost Control / Cost Engineering• Project Control• Project Audit• Scheduling and Planning• Integrated Scope Change• Supply Chain / Purchasing / Procurement • Risk Management• Civil Engineering / Structural Engineering• Quantity Surveying

This course is relevant to all projects including civil infrastructure, building, IT as well as Mergers and Acquisitions.

LEARNING OBJECTIVES






DAY ONE

Introduction• Course introduction, including something interesting / unusual about you• Delegate introductions & expectations• Case studies having a holistic view to the project• Delegates’ examples

Activityy: Examine delegates’ projects

Project Cost Planning• Principles of someone to make the decision and someone to do the work• Project lifecycle and cost planning• Roles & responsibilities, taking a holistic view into account• Contract types and planning

Activityy: Prepare a cost plan

Project Cost Estimating • Principles of cost estimating - WAG and SWAGs• ICT Business Change• Civil/Construction• Legal and others• Estimating techniques• Challenges & pitfalls, how to avoid input costs only• Time-cost-quality-scope-benefi ts-risk-stakeholders relationship

Activityy: Approaches to estimating

Governance and Controls• Costs Governance, using RACI model and holistic project view• Reporting to fi nance and project fi gures, including both build and sustaining costs• Accrual vs cash accounting as well as depreciation and tax• Budget vs actual and monthly timing of taking the fi nancial slice and alignment of fi gures• Business case and reporting frequency• Reviews and including assurance and audit

Activityy: Create a report and appropriate cycle

PROGRAM OUTLINE

CPD CERTIFICATION DETAILS

This course has been independently certifi ed as conforming to accepted CPD guidelines. On average, thisexecutive program contributes 16 hours towards your CPD.

Delegates must register at the start and close of each workshop to be awarded a certifi cate of completion.






DAY TWO

Detailed Project Cost Estimates• Cost Breakdown Structure model taking into account contact type• Resource & Cost Allocation to build and run• Direct & Indirect Project Costs• Labor estimating from fi xed to groupings• Material Estimating using catalogues and a Quantity Surveyor or Analyst• How to including change, contingency and tolerance within the budget

Activity: Prepare a detailed estimate

Advanced Estimating and Project Modeling• Top down, bott om up and three-point estimating techniques• 6 step model for estimating in teams using Wide-band Delphi model• Simulations through Building Information Modeling (BIM)• Working through probability and Standard Deviation Formulae

Activity: Estimate using two techniques

Supplementary Costing Tools and Techniques• Whole of life costing model, plan build and run• Risk management touching identifying and assess as well as managing risks• Earned value and performance reviews• Soft ware discussions on what works well and what does not

Activity: Calculate contingency sum based on identifi ed risks

Wrap up and Next Steps• Learning outcomes• Participant summaries• Next steps when you get back to your offi ce

This course has been independently certifi ed as conforming to accepted CPD guidelines. Delegates must register at the start and close of each workshop to be awarded a certifi cate of att endance. Participants may earn CPD hours aft er att ending this executive program

EARN CPD HOURS

REGISTRATION PAGE

Knowledge for the world business leaders C L A R I D E NEFFECTIVE PROJECT COST CONTROL AND

CLIENT ENGAGEMENT WEEKJune 2016 | Australia

Booking Contact (Approving Manager) Mr/Mrs/Ms:_____________________Job Title:_________________________ Department:_____________________Telephone:_______________________ Fax:____________________________Email:____________________________________________________________Organization:_____________________________________________________Address:___________________________________________________________________________________________________Postal Code:____________

I would like to receive more information on hotel accommodation using Clariden Global coporate rate.

Please register the following participant for this seminar.(Please tick □ to select your seminar(s). You may tick more than one.)

PAYMENT METHODS

GROUP DISCOUNTS

BY CHEQUE / BANK DRAFT :Made payable to CLARIDEN GLOBAL INTERNATIONAL LIMITED and mail to: 3 International Business Park, #04-29, Nordic European Centre, Singapore 609927.BY TELEGRAPHIC TRANSFER TO:Bank Name: Standard Chartered BankBank Code: 7144Bank Branch Code: 001Bank Address: 6 Batt ery Road, #01-01 Singapore 049909Bank Account No: 0107775042Bank Account name: CLARIDEN GLOBAL INTERNATIONAL LIMITEDSWIFT Code: SCBLSG22Please note that all bank charges are to be borne by participants. Please ensure Cla-riden Global International Limited receives the full invoiced amount.Note: Please include invoice number on all payment types and yourcompany’s name in your payment instructions for our reference.CREDIT CARD:To make payment by credit card, please call our client services hotline at+61 3 9909 7310.

Combination of diff erent participants from the same company is allowed. For 2 registrations from the same company and billing source, the 2nd participant enjoys a 10% discount.

For registrations before 9 May 2016 and for 3 or more participants, the 4th participant will receive a complimentary seat

4 WAYS TO REGISTER

Email: [email protected]

Fax: +61 3 9909 7788

Call: +61 3 9909 7310

Website: www.claridenglobal.com

HOW TO REGISTER AND PAYAn invoice and registration confi rmation will be sent within 7 days, please contact us if you have not heard from us within 7 days. Payment can be made by credit card, by bank transfer or by cheque made payable to “Clariden Global International Limited”. ALL PAYMENTS MUST BE RECEIVED IN ADVANCE OF THE EVENT.ACCOMMODATION

Accommodation is not included in the program fee but you will be entitled to use our corporate rate for your accommodation. Information will be sent along with your registration confi rmation.

CANCELLATIONS AND SUBSTITUTIONSOnce we have received your booking, the place(s) are confi rmed. No refunds will be made for any cancellations, however, program credits of equivalent value only applicable for Clariden Global events will be provided. Credits can only beredeemed for 1 program and is valid for only one (1) year from date of issue.Substitution with a qualifi ed candidate is allowed by providing at least 5 working days of advance notice to Clariden Global. One time substitution is allowed with no charges. Subsequent substitutions will be charged 10% admin fee.

ALL CANCELLATIONS MUST BE RECEIVED IN WRITTEN FORM

PLEASE NOTE: Clariden Global International Limited reserves the right tochange the content and timing of the programme, the speakers and the date and venue due to reasons beyond their control. If in the unlikely event that the course is cancelled, Clariden Global International Limited will refund the full amount and disclaim any further liability.ENQUIRIES: If you have any queries about registration or payment please do not hesitate to contact our client services department on +61 3 9909 7310.PRIVATE DISCLOSURE STATEMENT: Any information provided by you in relation to this event is being collected by Clariden Global International Limited and will be held in the strictest confi dence. It will be added to our database for the primary purpose of providing you with information about future events and services.Visit us at www.claridenglobal.com for upcoming events

FOR OFFICIAL USEFEE RECEIVED REFERENCE L6165_67_69_71/ZY/ML

1st Participant Name (Mr/Mrs/Ms):_____________________________________Job Title:___________________ Department:_____________________________Telephone:___________________________ Fax:___________________________Email:_____________________________________ Date of Birth:______________

2nd Participant Name (Mr/Mrs/Ms):_____________________________________Job Title:___________________ Department:_____________________________Telephone:___________________________ Fax:___________________________Email:_____________________________________ Date of Birth:______________

3rd Participant Name (Mr/Mrs/Ms):_____________________________________Job Title:___________________ Department:_____________________________Telephone:___________________________ Fax:___________________________Email:_____________________________________ Date of Birth:______________

4th Participant Name (Mr/Mrs/Ms):_____________________________________Job Title:___________________ Department:_____________________________Telephone:___________________________ Fax:___________________________Email:_____________________________________ Date of Birth:______________

Session

Program A : Project Cost Planning, Estimation and

Modeling AU$1,995

AU$1,995

AU$2,195

AU$2,195

AU$2,295

AU$2,295

Program B: Managing Eff ective Client

Communication and Relationships

for Project Directors and

1st Early Bird Fee Per

Participant (If payments

& registrations are received by 11 April 2016)

2nd Early Bird Fee Per

Participant (If payments

& registrations are received by

9 May 2016)

Regular FeePer Participant

PROGRAM FEES

Seminar(s): PROGRAM A PROGRAM BBrisbane BrisbaneSydney Sydney□ □□ □

□ □□ □Melbourne MelbournePerth Perth







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