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Update Your Core Competence - Must Know

Overview Open/Close Duration: 1:07 hours

In this unit you will get an overview of all new Utilities functions and features developed within SAP EHP 3 for SAP

CRM 7.0.

SAP EhP 3 for SAP CRM 7.0 for Utilities Presentation (PDF)

67 mins (28 pages)

July 23, 2013At the end of this presentation, you will be able to:

Give an overview of the most important new Utilities functions and features developed

within SAP EHP 3 for SAP CRM 7.0

List the latest improvements and new features which will help you greatly improve theproductivity and efficiency in the Interaction Center

Explain the new and modern way of modeling and configuring products for Utilities

Give an overview of the purpose and usage of Demand Side Management (DSM) in SAPCRM for Utilities

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Modeling and Selling of Energy Supply Products Open/Close Duration: 9:01 hours

At the end of this unit you will be able to understand and implement functionality for Selling of Energy Supply

Products (Interaction Center). You will get an introduction of the new architecture of the Product Modeling Utilities

- PMU and the new Product Finder & Configurator (PFC) in SAP CRM for Utilities EHP 3.

Product Modeling for Utilities (PMU) Presentation (PDF)

247 mins (103

pages)

Aug. 20, 2013

At the end of this module, you will be able to:

Create utilities products based on utilities product roles

Search for utilities products using the new utilities product search

Use the completely reshaped product modeling & product creation UI

Benefit from new options in the simplified configuration Customizing

Simulate the finding and configuration of utilities products

Integrate IPC knowledge base with the utilities product model

Add the new BRFplus usages to the utilities product model

Use the integrated and enhanced Utilities BRFplus editor

Benefit from the reuse of product modules and reference products

Model packages with conditional and alternative components

Ensure the model consistency with the utilities product versions

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Product Finder and Configurator (PFC) Presentation (PDF)

103 mins (43

pages)

July 31, 2013

At the end of this module, you will be able to:

Configure and sell products and packages using the Product Finder and Configurator

SAP EHP 3 FOR SAP CRM 7.0: LEARNING MAP FOR UTILITIES CONSULTANTS

Comp l emen t a r y L ea rn i ng Te chn i que s

Guides & Documentation

Lea rn i ng Too l s

Getting Started

Recent Updates

Viewer Software

Search

Support

Terms & Conditions

Page 1of Learning Map

Understand and change the Customizing for the PFC

Explain the meaning of the BRFplus usages DC and HD

Adapt the layout of the PFC to your needs

Change the layout of the detailed comparison

Integrate competitor products with the PFC

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Price Object Presentation (PDF)

96 mins (40 pages)

July 31, 2013At the end of this presentation, you will:

Get an introduction of the new price object as a single point for price information

Learn the ease the use of the enhanced simulation workbench

Be able to support fast calculation using BRFplus

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Transporting Utilities Products Presentation (PDF)

40 mins (17 pages)

Feb. 17, 2014At the end of this module, you will be able to:

Explain the concept of transporting utilities products

Explain how to trigger the process in the application

Explain how to control the result of a transport

Outline the prerequisites for transporting utilities products

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oData Service for Product Finder and Configurator Presentation (PDF)

31 mins (13 pages)

Feb. 17, 2014At the end of this module, you will be able to:

Outline the prerequisites for PFC oData service

Explain the concept of PFC oData service

Explain how to use the PFC oData service

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Product Determination Object Persistence Presentation (PDF)

24 mins (10 pages)

Feb. 17, 2014At the end of this module, you will be able to:

Explain the concept of product determination object (PDO) persistence

Explain how to display the saved PDO and take over its data to a new product

determination object

Outline the restrictions forPDO persistence

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Customer Interaction Management (Interaction Center)

Open/Close Duration: 6:49 hours

At the end of this unit,

You will be able to understand and implement Customer Interaction Center functionality

You will get a detailed overview of the new development in SAP EHP 3 for SAP CRM for Utilities 7.0, especially

relevant to Grid & Distribution or regulated Utilities companies

You will know the latest improvements and new features which will help you greatly improve the productivityand efficiency in the call center

Account Management Enhanced & Contact Person Creation Presentation (PDF)

Page 2of Learning Map