eHealth NSW News 2016 July-August Issue … · presentation to celebrate the work . of both...

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eHealth news JULY/AUGUST 2016 Our seventh Expo was the biggest so far, and one of its highlights was an address by NSW Health Minister Jillian Skinner in which she shone a spotlight on the cutting-edge clinical and infrastructure programs eHealth NSW is rolling out across the state. “I’ve been watching with great interest the success you are having in introducing all manner of innovative new technologies and systems to public health,” Mrs Skinner said in her Ministerial address to Expo, which attracted a record 1,647 delegates on 5 August at Rosehill Gardens. “Enabled by technology, you are shaking it up, thinking outside the box, and approaching challenges in creative and efficient ways.” Mrs Skinner cited as an example the Patient Wi-Fi service eHealth NSW is rolling out at hospitals such as The Children’s Hospitals at Westmead and Randwick as well as Port Macquarie Base Hospital. She conducted a Skype for Business call to Ahmed El-Hababi, a 15-year-old patient, his nurse Nadine Shaw and Sydney Children’s Hospital Network Director of Clinical Integration, Cheryl McCullagh, asking them about their experiences with eHealth-enabled tools and services. All three told the Minister how having hospital access to the internet had hugely Patient Wi-Fi steals the show 1 If you’ve got a story or feedback for eHealth News, please contact Karen Fontaine on 8644 2246 or email [email protected] Check out our website at www.ehealth.nsw.gov.au Continued page 3 Patient Ahmed El-Hababi tells Minister Skinner about his love of Patient Wi-Fi Contents Chief Executive’s message 2 Supporting the Expo 3 New Secretary takes her first tour of Expo 4 eHealth NSW shines at Expo 5-9 Expo 2016 gallery 10-11 Honouring our best and brightest with Service Awards 12-13 Opt-out trial gathers pace 14 A slice of the eHealth Strategy 15 We are people helping people 16

Transcript of eHealth NSW News 2016 July-August Issue … · presentation to celebrate the work . of both...

Page 1: eHealth NSW News 2016 July-August Issue … · presentation to celebrate the work . of both organisations as “integral to delivering the very best patient-centred care” to those

eHealthnews

JULY/AUGUST 2016

Our seventh Expo was the biggest so far, and one of its highlights was an address by NSW Health Minister Jillian Skinner in which she shone a spotlight on the cutting-edge clinical and infrastructure programs eHealth NSW is rolling out across the state.

“I’ve been watching with great interest the success you are having in introducing all manner of innovative new technologies and systems to public health,” Mrs Skinner said in her Ministerial address to Expo, which attracted a record 1,647 delegates on 5 August at Rosehill Gardens.

“Enabled by technology, you are shaking it up, thinking outside the

box, and approaching challenges in

creative and efficient ways.”

Mrs Skinner cited as an example the

Patient Wi-Fi service eHealth NSW is

rolling out at hospitals such as The

Children’s Hospitals at Westmead and

Randwick as well as Port Macquarie

Base Hospital.

She conducted a Skype for Business call to

Ahmed El-Hababi, a 15-year-old patient,

his nurse Nadine Shaw and Sydney

Children’s Hospital Network Director of

Clinical Integration, Cheryl McCullagh,

asking them about their experiences with

eHealth-enabled tools and services.

All three told the Minister how having

hospital access to the internet had hugely

Patient Wi-Fi steals the show

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If you’ve got a story or feedback for eHealth News, please contact Karen Fontaine on 8644 2246 or email [email protected]

Check out our website atwww.ehealth.nsw.gov.au

Continued page 3

Patient Ahmed El-Hababi tells Minister Skinner about his love of Patient Wi-Fi

ContentsChief Executive’s message . . . . . . .2

Supporting the Expo . . . . . . . . . . . . . .3

New Secretary takes her first tour of Expo . . . . . . . . . . . . . . . . . . .4

eHealth NSW shines at Expo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9

Expo 2016 gallery . . . . . . . . . . . .10-11

Honouring our best and brightest with Service Awards . . . . . . . . . . . . . . . . 12-13

Opt-out trial gathers pace . . . . . . . . . . . . . . . . . . . . . . . 14

A slice of the eHealth Strategy . . . . . . . . . . . . . . . . . . 15

We are people helping people . . . . . . . . . . . . . . . . . . . . 16

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Chief Executive’s messageShake it up: New Thinking, Fresh Ideas was the theme of our recent Expo – and everywhere I looked I proudly saw those words being turned into action in the many transformative projects underway across our clinical, corporate and infrastructure portfolios.

Every day – and across the State – our work is helping to transform Australia’s largest public health system into one that is patient centred, digitally enabled and ready to take on the challenges that we, like every other health system in the developed world, face.

Right throughout our fantastic eHealth NSW program booths, I saw examples of how we are innovating and collaborating – and, in doing so, becoming a trusted service provider of choice for the NSW Health organisations we support.

It’s excellent timing, then, that we have an exciting new organisational

capability we will be putting in place

to support our growing partnership

with NSW Health organisations.

Over the past few months, we have

been exploring with Ambulance NSW

colleagues how eHealth NSW might

be able to provide a greater range

of project management and support

services to Ambulance NSW as their

ICT agenda grows and develops.

This includes some immediate support

for their ‘inflight’ projects, such as

the upgrade of the Computer Aided

Dispatch system, as well as provision of

support services, building on the recent successful migration of Ambulance NSW to the Statewide Service Desk.

We are also strengthening our partnerships with rural LHDs, such as Mid North Coast, where we are looking to provide an extended set of ICT support services as their application stack grows, following the recent implementation of eMR2 and the imminent pilot of eRIC, the electronic Record for Intensive Care. Discussions are also underway with other rural LHDs, to explore a more collaborative support model going forward.

All of these developments require us to prepare our organisation to be an effective provider of these new and additional services, and to assist our health system colleagues in defining the services they require from us and specifying a relationship between their local ICT teams and eHealth NSW teams.

Dr Zoran Bolevich

Chief Executive Chief Information Officer eHealth NSW

HEALTHSHARE NSW

516

eHEALTH NSW

352PRIVATE

INDUSTRY

358

HEALTH AGENCIES

421

1647 Attendees An increase of 33% from 2015

Fantastic expo. Great to talk to the exhibitors.

Excellent variety of exhibitors

“ “

Trended at #5 on Twitter

eHealth News July/August 2016

#hsehexpo

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Much of eHealth NSW’s work is done in the shadows, in a support capacity, and this was certainly the case at Expo, where a cast of at least a dozen eHealth NSW and Sydney Children’s Hospital Network (SCHN) staff helped to make the Ministerial address the success it was.

From a technological perspective, Mrs Skinner’s Skype for Business-enabled presentation would not have been possible without the foundations set by Health Wide Area Network (HWAN), Statewide ID and the central infrastructure in GovDC.

Teams from across the Infrastructure Portfolio, including Conference, Collaboration and Wireless (CCW), HWAN and Mobile Device Management (MDM), banded together with their Communications colleagues in a bid to showcase the work of eHealth NSW.

Many hours of preparation and testing went into ensuring things ran smoothly on the day, with eHealth NSW’s Bernadette Keeffe, Karen Fontaine, Jason Matthews, Agata Laskosz and

Robert McAffery working closely with

the SCHN’s Michael Dickinson, Carl

Scibberas and Leonie Leonard.

“The result was a perfect example of

the kinds of things that are possible

when eHealth NSW collaborates with

our customers,” said Infrastructure

Director Andrew Pedrazzini.

“It was a proud moment for our teams

– and it offered a taste of what’s possible

when it comes to Wi-Fi for our patients

and conference and collaboration tools

for NSW Health staff. Watch this space!”

enhanced the overall patient experience, citing international studies showing how social connectivity can help to shorten recovery times from illness or surgery.

Mrs Skinner wrapped up her address by thanking the staff of eHealth NSW for their dedication and expertise.

“All of this is possible because of the work you have done to build a secure, high-speed broadband network which connects 150 hospitals and health centres across NSW, including those in

rural and remote locations – this is the critical infrastructure that makes Patient Wi-Fi possible,” she said.

“Clinicians are telling me over and over again that this means a great deal more than convenience to many of our kids and families – for many, it means whole new possibilities for staying connected with home, school and their friends.

“Your innovations are truly making a difference and, speaking on behalf of the patients of NSW, we are all grateful for your hard work and dedication.”

Patient Wi-Fi steals the showContinued from page 1

eHealth News July/August 2016

Robert McAffery makes the magic happen

Supporting the Expo

Agata Laskosz with Robert McAffery

Jason Matthews

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New Secretary takes her first tour of ExpoExpo’s theme – Shake it up! New Thinking, Fresh Ideas – captured the innovative vision and values of eHealth NSW and HealthShare NSW, said NSW Health’s new Secretary Elizabeth Koff in her address to Expo delegates.

Ms Koff used her morning

presentation to celebrate the work

of both organisations as “integral

to delivering the very best patient-

centred care” to those living in NSW.

She gave delegates an insight

into how the organisations’ work

intersects at a very human level when

she spoke of the story of 14-year-old

Tilly Smith.

“Tilly’s journey through our health

system encapsulates the many

important ways that eHealth and

HealthShare make a difference to the

experience and wellbeing of patients,”

Ms Koff said.

“Since suffering a spinal injury in

March, Tilly has been an in-patient of

The Children’s Hospital at Westmead’s

orthopaedic ward. All around Tilly is

the important work of HealthShare

NSW and eHealth NSW.

“Tilly’s clinicians are using the

Electronic Medical Record, and its

Electronic Medication Management or

eMeds component, to get immediate

and accurate information to support

her care and to help guide their

decision-making.

“Food Services provide her with

nutritious meals and snacks. Linen

Services ensure she always has fresh

sheets and warm blankets.

“Medical supplies and equipment

that clinicians need to treat Tilly

are sourced and purchased by

HealthShare NSW Procurement.

“To keep in touch with her friends

and family who live 800km away in a

small town near Griffith, Tilly uses the

Patient Wi-Fi that has been enabled

by eHealth NSW’s Health Wide

Area Network.

“And, when the time finally comes

for Tilly to go home, EnableNSW will

provide her with a wheelchair, and her

GP in Griffith will be able to access

her complete medical history in her

My Health Record via the HealtheNet

clinical portal.

“She will also be able to use Telehealth to connect to specialists in the spinal unit at Westmead rather than have to travel a 1,600-km round trip for a consultation.

“Behind the scenes, Tilly’s clinicians’ wages are being paid by Recruitment and Employee Transactional Services (RETS); and HETI Online is ensuring that staff have the correct training.

“This is important, wide-ranging and far-reaching work (and) I am very proud of the world-class service HealthShare NSW and eHealth NSW provide.

“It is clear from the energy in the room here today that you share that sense of pride in the services that you deliver.”

Tilly Smith

NSW Health Secretary Elizabeth Koff

eHealth News July/August 2016

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New Secretary takes her first tour of Expo

A highlight of the 2016 Expo was its huge exhibition space, featuring 110 trade booths and a host of interactive internal stands. NSW Health Minister Jillian Skinner visited most of the eHealth NSW stands, where she chatted with staff.

eMR CONNECTExpo 2016 was an important event for the eMR Connect Program to share with stakeholders how it is rolling out electronic medical records for inpatient settings, including electronic medication management in

hospitals, as well as electronic records to support community health and outpatient care.

The eMR Connect booth featured a patient’s journey – from arriving in the Emergency Department with a hip fracture, through a number of

inpatient care scenarios and receiving ongoing care in the community following discharge from hospital – showing how clinicians can use the eMR in each care setting.

Members of the eMR Connect team demonstrated a range of functionality and project support now available to Local Health Districts, and they were joined by representatives from Sydney, South Eastern Sydney, and Northern Sydney / Central Coast Local Health Districts and the Sydney Children’s Hospitals Network who shared their experience of rolling out the eMR on site.

HEALTHeNET AND INTEGRATED CAREHundreds of delegates visited the HealtheNet & Integrated Care booth, where representatives from the Nepean Blue Mountains LHD and Primary Health Network were also on

eHealth NSW shines at Expo

eHealth News July/August 2016

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hand to discuss the My Health Record opt-out trial currently underway and supported by the team.

LHD Chief Executives, clinicians, managers and vendors were interested to hear about eHealth NSW’s role in supporting the vision for Integrated Care, with many of them enjoying a demonstration of the HealtheNet Clinical Portal.

HealtheNet & Integrated Care Director Julie Cashin said: “The Expo was a great opportunity to engage with stakeholders from across all LHDs and helped raise awareness of the ongoing innovative work the team is doing to integrate additional systems and services, such as Pathology test results and Integrated Care initiatives.”

Live at over 200 public hospitals and multi-purpose service centres, and 270 community health services, HealtheNet is a finalist in the national iAwards, one of Australia’s elite technology prizes.

HealtheNet scooped a merit prize in the hotly-contested NSW Public Sector and Government category, outshining many impressive innovations from across the state’s public sector.

In response, NSW Health Secretary Elizabeth Koff said: “Being selected as the Merit Recipient in the Public Sector & Government category is a strong

commendation for all members of the project team from across NSW Health, Commonwealth Department of Health, Primary Health Networks and Industry Partners, including clinicians, managers and IT teams who contributed to make this project a success.”

RURAL eHEALTH Rural eHealth staff never had fewer than five delegates visiting their stall at any time throughout the day, providing excellent opportunities to showcase their important work bringing the six rural Local Health Districts together.

The stall was well attended by clinical and IT staff from rural LHDs who were familiar with the Program and its work.

“Visitors from across NSW and a range of roles were keen to explore the ways they could partner with the Rural eHealth Program to help rural communities across NSW,” said Program Director Kerri Ryan.

“It was also a great chance to celebrate the team’s incredible achievements in a very short time, the impact these are having in rural communities and the appreciation of the program among users and senior stakeholders.”

Highlights included new videos introducing the Program and its team and the ever-popular scenic photos taken by Program staff in remote and rural locations across the state.

CLINICAL INFORMATION ACCESS PORTAL (CIAP)The CIAP booth enjoyed a busy day, with visitors from across the LHDs and NSW Health Agencies stopping by to ask questions and pick up information.

Copies of newly updated user guides were available, which included new resources included on CIAP since

eHealth News July/August 2016

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the recent contract update such as UpToDate. The Mobile App guide was particularly popular, with many visitors to the stand interested in downloading evidence-based content onto their personal devices.

ims+ The new incident management system, ims+, received fantastic feedback from staff across NSW Health.

Given that the ims+ implementation is targeted between October 2016 and June 2017, Expo provided the perfect opportunity to showcase the new incident management system.

Staff were invited to enter incidents and interact with the new ims+. For most Expo participants, it was their first opportunity to engage with the new incident management system.

NSW Health Staff made comparisons

with the former Incident Information

Management System and responded

with great enthusiasm when they saw

the ease of use and the fresh look and

feel. Everyone wanted to know

when ims+ would be implemented in

their organisation.

A highlight was a visit from Health

Minister Jillian Skinner, who

emphasised the importance of

incident management and took part

in the ‘Your Voice’ photo campaign.

The campaign empowers staff to

recognise that ims+ is their voice for a

safer, stronger health system.

eHealth News July/August 2016

WITH THANKS TO OUR SUPPORTERS

PLATINUM SPONSORAWARDS SPONSOR

COCKTAIL FUNCTION SPONSOR

GOLD SPONSOR DELEGATE SATCHEL SPONSOR

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COFFEE CART SPONSOR

LANYARD SPONSOR

GOLD SPONSOR

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GOLD SPONSOR

GOLD SPONSOR

COFFEE CART SPONSOR

WATER BOTTLE SPONSOR

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NOTEBOOK SPONSOR

GOLD SPONSOR

GOLD SPONSOR

COFFEE CART SPONSOR

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eLECTRONIC RECORD FOR INTENSIVE CARE (eRIC)Members of the eRIC team were on hand to conduct eRIC demonstrations and highlight the expected benefits to patients, clinicians and hospitals across the state as well as answer questions about eRIC’s implementation, a pilot for which will kick off at Port Macquarie Base Hospital in October.

Wearing their orange eRIC-branded t-shirts printed with the words “eRIC ... we’re here to help”, the team spent the day speaking to representatives of hospitals and LHDs.

“There was a genuine sense of excitement about the benefits that eRIC will bring to our patients, our clinicians and our hospitals and many of the visitors wanted to know how soon they would see eRIC implemented in their ICU,” said Rob Paino, Acting Program Director for eRIC.

CORPORATE IT Corporate IT saw a steady stream of visitors during its busiest Expo yet.

This year, Corporate IT surveyed almost 400 visitors to its stand on what was important to them from their corporate systems.

Delegates were asked to rate the importance of a number of statements relating to the themes of capability, simplicity, mobility, decision-making and value for money, cornerstones of the eHealth Strategy for NSW Health released in May.

Survey results were presented in real time on a large screen and will provide valuable input to the Corporate IT forward plan and business case for the next five years.

“Having the right tools to do my job” was the top ranked statement. Self-service ranked second, highlighting

the perceived benefits for staff to be able to update their own personal information. “Statewide systems save money” ranked third, which shows staff recognise the economic benefits of introducing statewide corporate systems.

Having up-to-date information to help with decision-making, interoperability of systems and mobility all ranked highly.

The stand also featured an interactive remote-control car-racing display which highlighted the technology currently employed in StaffLink, where real-time data is used for analytics,

creating colourful and informative dashboard displays which can help with workforce and financial decision-making.

INVESTMENT, STRATEGY AND ARCHITECTUREThe ISA booth showcased the eHealth Strategy for NSW Health: 2016–2026, which was published in May to guide NSW Health in delivering on the vision of a digitally enabled and integrated health system.

eHealth News July/August 2016

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Expo provided a great opportunity for the ISA team to engage with their counterparts from Local Health Districts to discuss the new strategy for the State and how LHDs can develop or align local ICT strategy to ensure NSW Health can realise the eHealth NSW vision across the State.

There was also a lot of discussion between the team and industry partners regarding the Industry Partnership Summit held earlier this year.

“NSW Health stakeholders and ICT industry partners showed great support for our eHealth Strategy,” said ISA Acting Director Andrew Perkins. “Many came to our booth seeking more information and a desire to collaborate with eHealth NSW to identify solutions which support the Strategy.”

INFRASTRUCTURE AND INFORMATION SERVICESA massive, 12-metre-long, multimedia-enabled mural was the colourful backdrop for the Infrastructure and Information Services exhibition booth.

The triple-fronted booth showcased the work of various programs, including Conference, Collaboration and Wireless (CCW), Statewide Infrastructure Service (SWIS), Health Wide Area Network (HWAN), Data Centre Reform (DCR), and the projects contained therein.

SWIS showcased its WaaS (Workstation as a Service), Identity (Whitepages) and Health Mobility Platform – specifically showing enhancements such as PerApp VPN and Client Certificate Exchange.

“There was a great interest in all things SWIS,” said Project Manager

Sonnica Van Zijl. “The Health Mobility Platform got a lot of attention based on the PerApp VPN we were able to demo.”

Team CCW fielded lots of interest in the Residential Aged Care Facility Telehealth cart and its capability.

At the Information Security section of the booth, team members engaged delegates with the popular Phishing

game which lured visitors in with

the promise of Lindt chocolates in

exchange for correct information on

information security matters.

The adjoining Hackers tent attracted a

steady stream of people who related to

real-life cyber-attack scenarios such as

android phone hacking, online banking

security and public Wi-Fi security.

eHealth News July/August 2016

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eHealth News July/August 2016

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eHealth News July/August 2016

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Honouring our best and brightest with Service AwardsAround a dozen eHealth NSW staff were singled out for special recognition at the conclusion of the 2016 Expo, with the following teams and individuals the proud recipients of Service Awards.

INNOVATION AWARD Winner: i.Pharmacy Analytics – Application Support Services, Information Services

The Pharmacy Improvement Program enabled a new single statewide list of pharmacy medicines (HPPL). Penny Webb and Tan Do took up the challenge to create analytics dashboards using the newly acquired state reporting tool, QlikView.

The team (pictured right) had to learn the new technology and engage clinicians in defining what they wanted. They then had to translate constantly changing requirements into meaningful dashboards that the clinicians could use for themselves.

In addition to creating highly intuitive graphical dashboards, they also used Google maps to display near real-time location of life-saving drugs.

Finalists:Jason Matthews – Project Manager- Patient Guest WiFi, Infrastructure Office

HealtheNet – Clinical Programs

CUSTOMER SERVICE AWARD Winner: Alexander Spyrdz – Desktop Services Engineer, Information Services

Alex works directly with eHealth NSW, HealthShare NSW and health

pillar staff and customers across the state to provide second-level IT support for computing issues, requests and enquiries.

He is dedicated, disciplined and takes initiative to assist with BAU projects and problems. He collaborates with other team members to find solutions and get them implemented successfully.

eHealth News July/August 2016

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Finalists:

Prince of Wales eMeds Project – South Eastern Sydney LHD / eMR Connect Program

iPM Application Support Team – Rural, Application Support Services, Information Services

CREATING VALUE AWARD

Winner: eMeds Reference Model

Harnessing the design and experience of three lead NSW eMeds hospitals, together with Cerner recommendations and lessons learned from other jurisdictions, the eMeds Reference Model (eRM) team (pictured above) provides a foundation for new eMed hospitals to build medication management functionality and workflows.

Finalists:

Community Health and Outpatient Care (CHOC) Program – eMR Connect Program

Rural eHealth Team – Rural eHealth Program

OUTSTANDING COMMITMENT AWARD

Winner: David Cernjul – eHealth NSW – Delivery Integration & Go Live Control Workstream Manager, eMR Connect Program

A 16-year veteran of NSW Health, David (pictured below) works in a manner that demonstrates the organisational values and consistently displays exceptional service and work ethic without the need for self-promotion or recognition.

He has consistently received praise from his customers over many years and has become the go-to person

for senior management to executives across the organisation and our LHDs. He works tirelessly with LHDs to deliver positive outcomes and ensures quality is core to the result.

Finalists:Anne Buckley – HealthShare NSW – Food Services Sector Manager, Food and Patient Support Services

Adrian Walsh – eHealth NSW – Service Desk Analyst, SWSD, Information Services

CHIEF EXECUTIVE AWARD FOR LEADERSHIP

Winner: Jason Kuhn, Customer Account Manager, Information Services

As a Senior Customer Account Manager responsible for leading and maintaining relationships with key customers including the Ministry of Health, Jason (pictured above) upholds the CORE values and is well respected by his colleagues and many of the senior customer executives.

He is a strong advocate of improving and developing efficient processes and has proven experience in handling complex situations with grace and a can-do attitude, successfully managing customer expectations within the parameters of internal frameworks.

eHealth News July/August 2016

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An opt-out trial now underway in Nepean Blue Mountains Primary Health Network (NBMPHN) has seen just 1.9 per cent of individuals select not to have a My Health Record created for them.

This means more than nine out of 10

people living in the NBMPHN area

now have a My Health Record, which

became active for clinicians to be able

to view, and upload information to,

from 15 July.

NPBMPHN, which works closely with

the Nepean Blue Mountains LHD, was

chosen as one of two sites in Australia

to trial an opt-out model for the My

Health Record, the other site being in

Far North Queensland.

This has already led to a significant

increase in the rate of hospital

discharge summaries being uploaded

to My Health Record electronically via

the HealtheNet system used in the

NBM LHD, with an increase to over 50

per cent in August from 5.5 per cent in early July, with Lithgow Hospital hitting 75 per cent in August.

Similar rates of 70 per cent of all discharge summaries sent electronically to HealtheNet being automatically uploaded to My Health Record were also observed in Bathurst, Mudgee and Oberon in August. This will help support the handover of patient care back into the community from hospital.

In collaboration with the HealtheNet team at eHealth NSW, the NBMPHN and the Commonwealth Department of Health, NBM LHD has a project team actively promoting the benefits of HealtheNet and My Health Record.

A launch event was held in Nepean Hospital on 15 July to coincide with the records being activated for providers. Similar promotional events are soon to commence in Western NSW, parts of which are also included in the trial.

The opt-out trial will finish at the end of October, when the Commonwealth Department of Health will evaluate

the success of the opt-out model

in increasing patient and clinician

engagement with My Health Record

versus the previous opt-in model.

Residents within the My Health

Record trial sites can cancel their My

Health Record at any time, and can

also control the information included

in their record, as well being able

to restrict who can access it, at

www.myhealthrecord.gov.au or by

calling 1800 723 471.

To be held at Nepean Hospital on

7 September, eHealth NSW’s next

Clinical Engagement Forum will

focus on HealtheNet and My Health

Record “and how they work together

to help our clinicians help patients,”

said eHealth NSW Chief Clinical

Information Officer Dr John Lambert.

Join us at the forum in person or via

online live streaming by registering at

https://hisa.eventsair.com/ehealth-nsw-

ccio-clinical-engagement-forum/070916/

Site/Register

Opt-out trial gathers pace

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In a new regular feature, we drill down into a section of the eHealth Strategy for NSW Health: 2016–2026. In this edition we look at one of the Strategy’s 11 Underpinning Principles – Clinical Engagement – and ask Chief Clinical Information Officer Dr John Lambert to share his vision.

Why is Clinical Engagement so important?

JL: A major reason eHealth NSW exists is to help clinicians to work safer, faster and more efficiently. To achieve this we must understand clinicians and the work they do in meaningful ways.

We cannot expect clinical software to work as well as it could without using clinicians’ experience and needs to guide our work.

How are we engaging with clinicians?

JL: Our Clinical Engagement Forums are continuing to grow and provide insights into what clinicians want. We live-video-stream these sessions securely online so any NSW Health clinician can watch, ask questions and make comments to be addressed in real time, wherever they are and on any network device.

We’re also increasing our connections throughout the health networks as

quickly as capacity allows. We’ve started a productive collaboration with the Agency for Clinical Innovation and are building our partnership with the Clinical Excellence Commission on a number of safety and quality initiatives. We’re broadening our work with the Ministry of Health on things like childhood obesity, smoking cessation and Blood Watch, and moving to work more closely with Junior Medical Officers (JMOs) through the Health Education and Training Institute.

By inviting every JMO in NSW to attend our forums and presenting at regular JMO events, we’re ensuring we hear from those who have the longest careers in NSW Health ahead of them and, therefore, the most to gain from helping us to develop the best clinical software possible.

What do you aim to achieve by doing this?

JL: Our key aims are building better patient-centred tools, more productive use of existing tools, and integrated care with information flowing across boundaries. None of this is possible without clinical engagement.

The four things we aim to achieve are connecting with clinicians, understanding their needs, prioritising those needs with their help and then translating those needs into solutions.

We want clinicians to know they’ve had a useful and appropriate say in what we’re doing – and to feel the solutions we’re providing are making a positive difference in their delivery of healthcare.

One example is our efforts to develop a Secure Image System, which would allow images to be captured, securely stored and accessed for clinical purposes within NSW Health. This is something clinicians needed to help them care for patients and consult their colleagues, and now we’re working to deliver it.

What does your ideal clinical engagement model look like?

JL: We would have robust connections through every LHD, SHN, the Pillars and clinical groups. We are working towards a fluid and collaborative team that extends from our office to the coalface with a constant free exchange of strategic advice and clinical input.

We already have a multitude of change agents and educators throughout the health system improving quality and safety, so I’d like to enable them to do that in a digital environment too.

It’s great to see so many health agencies and I’d love to see this continue towards 100 per cent coverage. I’ve been overwhelmed by the positivity, receptivity and generosity the health agencies have shown to our efforts to engage clinicians.

A slice of the eHealth Strategy

Page 16: eHealth NSW News 2016 July-August Issue … · presentation to celebrate the work . of both organisations as “integral to delivering the very best patient-centred care” to those

eHealth News July/August 2016

16

We are people helping peopleYou may have seen the Expo stand to promote it but if not – eHealth NSW and HealthShare NSW are teaming up on a fundraising mission to raise $35,000 over two years to train a Labrador puppy to become a Guide Dog.

“This is an exciting opportunity for us to get behind a great cause,” said Chief Executive Zoran Bolevich.

“It also fits well with the commitment we made in our Disability Employment Strategy to increase our workforce diversity and make us an employer of choice for people with disability.

“We decided to partner with Guide Dogs NSW/ACT when we found out HealthShare NSW employee Margaret Booth’s faithful companion Desiree is 10 years old and nearing the end of her working life.”

Margaret (pictured below right with Desiree) works as an Administration Officer for Workforce at Chatswood and is also the face of Guide Dogs NSW/ACT’s latest fundraising appeal. When Desiree’s harness is hung up for the last time, Margaret will join the list of over 60 people who are waiting for a new or first Guide Dog, each one taking two years and $35,000 to breed, raise and train. Margaret will have the option of keeping Desiree in her family or she will join another family to enjoy her retirement.

“We will be organising some fundraising activities for Guide Dogs NSW/ACT centrally, but we also want you to get creative! Think about how you could raise money at your site,” said Zoran.

“Once we raise the target amount we will have the privilege of naming our puppy and will get regular updates about how he is going as he is raised and then progresses through his training program.”

Our puppy will be raised and trained with a Guide Dog career in mind, however some puppies grow to be better suited to a different role such as a Pets As Therapy dog or an Ambassador dog.

“As we receive less than two per cent of our funding needs from the government, we are financially dependent on the generosity of the community and organisations like eHealth NSW and HealthShare NSW to help fund our services, which are all provided at no cost to those who need them,” said Natalie Moses, Acting General Manager Fundraising for Guide Dogs NSW/ACT.

“Every day 28 Australians are diagnosed with uncorrectable vision loss, including nine who become blind.”

If you would like the Guide Dogs’ Community Fundraising Kit for some fundraising ideas, email [email protected]

Help us raise

$35,000in two yearsto sponsor a puppy to

become a

Guide Dog

Get creative!Get competitive!Will your site raise the mo$t?

Make your m rk

For $35,000 we can name our puppy and follow his journey to change the life of a vision impaired person