Egypt Post Transformation - Union Panafricaine des...
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8/14/2017 1 Egypt Post Transformation Capacity Building The “People” Pillar August 2017 1
Transcript of Egypt Post Transformation - Union Panafricaine des...
8/14/2017 1
Egypt Post TransformationCapacity Building
The “People” Pillar
August 2017
1
8/14/2017 2
Agenda
• Introduction• What is EP transformation?• Transformation Pillars• The “People” Pillar• Transformation KPI’s• Lessons Learned• Summary
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Hisham Serry
✓ AUC – 1977
✓ NCR – 1981
✓ AT&T – 1990
✓ Oracle – 1994
✓ EMC² - 2001
✓ TE Data – 2015
➢ KCC – 2005
➢ Egypt Post – 2013
➢ Post For Systems – 2016
➢ M.O. Planning - 2017
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Introduction
Today’s GoalSharing EP’s transformation Journey
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Agenda
✓ Introduction• What is Egypt Post transformation?• Transformation Pillars• The “People” Pillar• Transformation KPI’s• Lessons Learned• Summary
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What is Egypt Post transformation ?
Change management program aiming to have
Quantum Performance Leap
"Virtually everything about the way we do business must
change."
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
2013-2014 2014-2015 2015-2016 2016-2017
Budget: 800 M loss
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What is Egypt Post transformation ?
BEFORE
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What is Egypt PO transformation ?
AFTER
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What is EP transformation ?
• It is not a Project !• It’s a Program
And more so, it’s a Journey
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What is Egypt Post transformation ?
• Brain Storming, Interviews, SWOT, Creating a transformation teamHealth Check
• To be the first choice to an integrated Financial, Postal, and government e-services
EP Vision
• Meet customer expectation s by providing a variety of quality services, using advanced technology, provided by qualified HR, working in a comfortable environment, with good economical ROI.
EP Mission
• Justice, Accountability, Responsibility, Teamwork, and ProfessionalismEP Core Values
• Customer Satisfaction, Employees’ Satisfaction, Improve investment , Enhance Product portfolio, Enhance product offering, Transform ENPO to an integrated service provider
Goals
• Short, Medium, Long TermsObjectives
• IT Infrastructure, Culture Tuning, Branding, Offices, PMO, Others Project / Initiatives
Egypt Post Journey Roadmap
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What is EP transformation ?
50,000 Employees4,000 Offices20B Revenue22,000,000 Customers
“Teaching the Elephant to dance”
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What is EP transformation ?
We had to shuffle up the pieces“Pillars”
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Committee was faster than LOB approach
Very Qualified committees, headed by board member
1. Strategic intent & Direction2. Strategic Plan3. Financial Services4. Postal Services5. Human Resources6. Marketing7. Information Technology8. Investment9. Audit10. Hiring leaders
1. Strategic intent & Direction2. Strategic Plan3. Financial Services4. Postal Services5. Human Resources6. Marketing7. Information Technology8. Investment9. Audit10. Hiring leaders
Through PFS
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Agenda
✓ Introduction✓ What is Egypt Post transformation?• Transformation Pillars• The “People” Pillar• Transformation KPI’s• Lessons Learned• Summary
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Plan
Process
Platform
Perception
Culture Tuning , Communication, Self Motivation, Self Awareness, Self discipline, succession, and
Capacity Building, etc ..
Branding“Yes we can”, Organization, Product, People, and service
Transformation RoadmapStrategic intent, vision, mission, core values, goals, objectives
Integrated 5P’s building blocks Roadmap
Information Infrastructure
Policies, Procedures InfrastructureVariable income, selection based on qualification, Accountability
measures, performance bounce, etc
OfficesInfrastructure
People
Transformation Pillars
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Agenda
✓ Introduction✓ What is Egypt Post transformation?✓ Transformation Pillars• The “People” Pillar• Transformation KPI’s• Lessons Learned• Summary
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The “People” Pillar
Including all Stake Holders
Organizations don’t change, people within organizations change.
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The “People” Pillar Transformation Team
Change Authority Board
Change Management TeamChange Agents
Ambassador
CEO, MD, GM, VP’s
COO, CFO,HR, Sale, &Product
5-7 Persons
4 to 5% of Population
CEO
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The “People” Pillar
Capacity BuildingMission: Contract with training providers to tailor their on shelf courses to aim
towards employee behaviors and organization culture
Attitude Skills Knowledge®
Courses
Designed :
Sharing Unlearning, Relearning Experiences
Learning
Methodology : ®
Develop Educate Facilitate Train®
Delivery
Approach :
Behavior Based, Training
Workshop
Priority :
EP Vision, Mission,
Values and Goals are mapped to all
training workshops
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It’s all about personality
The “People” Pillar
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Attitude
Beliefs
Values
Habits
Skills Knowledge
En
viro
nm
ent
Behaviors
Personality
❖
Feelings
Mind Sets
The “People” Pillar
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Training1. The “GAP”2. Building Positive Behaviors3. Interaction Skills – Communication – Presentation – Negotiation – Setting Goals - Time Manag.4. Modern Management Skills5. Change Management6. Customer Services7. Basic Computer Skills8. Advanced Computer Skills9. Project Management Skills10. Leadership for first line managers11. Stress Management12. IT for none IT13. HR for none HR14. Marketing for None Marketers15. Law for none lawyers16. Project Management for none PM’s
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Training
Attitude
SelfAwareness Self
Esteem
How you see & approach the outside world
How you see
yourself
How you emulate
your worth
The “GAP”
Beliefs Values Knowledge Skills Habits
3 Days seminar closed by the “CEO”
The “GAP” Objectives
Create buy in Reduce resistance Engrave
o ENPO Visiono ENPO Missiono ENPO Goalso ENPO Valueso Accountabilityo Empowermento “Yes we can”
Eliminate o Fearo Uncertaintyo Doubts
Boosto Moraleo Positive Energy
CEO Update
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Agenda
✓ Introduction✓ What is EP transformation?✓ Transformation Pillars✓ The “People” Pillar• Transformation KPI’s• Lessons Learned• Summary
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Transformation KPI’s
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Agenda
✓ Introduction✓ What is EP transformation?✓ Transformation Pillars✓ The “People” Pillar✓ Transformation KPI’s• Lessons Learned• Summary
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Lesson Learned
o CEO Involvemento Communicationo IT Infrastructureo Strategic Plan ( only 2 pages)o Culture Trainingo Project Cultureo Skills Trainingo Marketing campaigns
▪ Perception▪ Product▪ Services▪ Integration
o Empower only qualified individuals, not titleso Activities not necessary in sequenceo Working Environment
▪ Persistence ▪ Consistency▪ Urgency▪ Justice
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Agenda
✓ Introduction✓ What is EP transformation?✓ Transformation Pillars✓ The “People” Pillar✓ Transformation KPI’s✓ Lessons Learned• Summary
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Summary – The best strategy
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Summary
Integrated
5P’sbuilding blocks
Roadmap
Effective Transformation Involves anIntegrated Approach In Each Of These five
pillars
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Capacity BuildingMission: Contract with training providers to tailor their on shelf courses to aim
towards employee behaviors and organization culture
Attitude Skills Knowledge®
Courses
Designed :
Sharing Unlearning, Relearning Experiences
Learning
Methodology :®
Develop Educate Facilitate Train®
Delivery
Approach :
Behavior Based, Training
Workshop
Priority :
ENPO Vision, Mission,
Value and Goals are mapped to all
training workshops
Summary
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Heart Hands Head
Summary
Individual prerequisites for change to occur
Thinking & understanding
Emotional/ Motivational
Behavioral
Why should I change? What’s in it for me?
What do I do differently?
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Summary
Source: Organizational Behavior, Buchannan & Hysincki
Change Obstacles
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Summary
Competing resources
Functional boundaries
Change management
skills
Middle management Long IT lead times
Communication
Employee opposition
HR issues (people, training)
Initiative fatigue
Unrealistic timetables
People
Process
Platform
Source: Organizational Behavior, Buchannan & Hysincki
Plan
Reasons for transformation failure
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External MarketingInternal Marketing
EPCustomers
CMT & Marketing DivisionCMT & HR Division
CMT, CAT & Branch staff
“Setting the promise”
“Delivering the promise”
“Enabling the promise”
EgyptPostEP
Employees
EPVision
MissionGoals
ValuesChange Ambassador, CAB & CMT
Strategic Intent
“Designing the Promise”
Day-to-Day Operation Tasks
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