Egypt GCCB Report Event Invite1
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Global Contact Centre Benchmarking Report 2012
A unique insight to contact centre performance and trends in the Middle East and North Africa
Invitation to a Workshop Presentation
Intercontinental Hotel, CityStars, Cairo
Sunday 1st July 15.00-‐17.00
Paul Scott, Director of Merchants Limited, will share with you the findings of this year’s Global report and specifically the results from contact centres in the region
Ø Insights to trends and drivers Ø Strategy, operations, HR, and technology Ø Performance metrics and values
Attendance is 250 EGP per head. Places are limited to 25, so please confirm your attendance by return email to: [email protected] Refreshments will be provided
Middle East Regional Overview Global Contact Centre Benchmarking Report