My projects 2005,

Interoperability & Access to eGovernment

Albert Poghosyan (albert@poghosyan.org)

Content of presentationContent of presentation

What am I going to talk about on this presentation…

General informationGeneral information

Capital – Yerevan Official language –

Armenian Area – 29,800 km2

Population – 3,215,000

GDP – $14,7 billion Internet TLD - .am Official motto - "One

Nation, One Culture"

Information from www.armstat.am

Armenian Internet StatisticsArmenian Internet Statistics

Hosts: 8,163 Service Providers: 9 Livejournal users:

114 Internet users:

150,000 More than 400,000

impressions per day

Information from www.nationmaster.com

UN eGovernment ReadinessUN eGovernment Readiness

eReadiness trends

E-Readiness Rank 106 out of 180

Web Measure Index Armenia – 0.112 Wrd average – 0.358

Infrastructure Index Armenia – 0.076 Wrd average – 0.179

Human capital Index Armenia – 0.900 Wrd average – 0.713

eParticipation Index Armenia – 0.064 Wrd average – 0.153

Initiation of project (USAID)Initiation of project (USAID)

The project has been established by IRIS Centre at the University of Maryland,

In conjunction with BearingPoint

As part of the Commercial Law and Economic Regulation Project (CLERP) funded by the U.S. Agency for International Development (“USAID”).

Developing company: NATCDeveloping company: NATC

New Age Trust Corporation has been founded in 2001

WE have done www.edram.am www.nachange.am www.vivacell.am ... and lot of eShops

But it was first eGov project for us...

Project ArchitectureProject Architecture

Being a group of experts in the sphere of information technologies and communication, we had offered SCPEC a completely new communication based web-site construction system. The mentioned system assists in solving multiple tasks concerning the organization of the informational space as well as the formation of comfortable communication inside the organization and its relations to the outside world.

DesignDesign

First version

Second version

Third version

Final version

Web-site structureWeb-site structure About commission Commissioners Law and Legislation Operations Cases Applications and Appeals International Cooperation Information center On-line library Contacts Links Registration Legal Disclaimer

Internet InterviewsInternet Interviews

The module Internet Interviews has been developed by NATC especially for this project. It is an extremely important tool for PR and information dissemination for SCPEC, as they are mainly considering complicated cases concerning market competition.

Operator creates Interview Operator invites person and

put person’s name and photo on system

Any registered user can now come and ask questions during a specific time of the Interview

All questions are monitored by the operator and only then appear on board

Interviewer answer all questions orally and then somebody input them on board or by himself

When time is finished all records of the Interview remain unchanged on web-site for one month

On-line FormsOn-line Forms

Firstly, there has been introduced the special policy of Internet document acceptance

They policy stated that all documents sent over these forms should be in Armenia

There are 3 major forms: Notifications Periodic Reports Appeals (Complaints)

Document ManagementDocument ManagementDoc Management functionality Firstly the document gets to the

general department Then they change the status of

doc Three main statuses:

In Process - the complaint is still in process

Accepted - the complaint is accepted

Rejected - the complaint is rejected

Then they redirect the document to the department which should consider the request

then they consider it, write an answer, or make a resolution

Its comes back to the general department and they change status and send it back to user

User gets answer to email and in system