1

an initiative forEASY GOVERNANCE

by Microtech IT Systems Pvt. Ltd.www.microtech-system.com

2

All our Projects have - Uptime 99.99% Uptime of website 99.99%

UNIQUE PROJECTS – SAME SOLUTION CONCEPT – DONE DIFFERENTLY

AMC – Project created by AMC, Software cost funded by GIL, tested by GIL. One of the Six Best E-Governance practice in the world by International City Manager’s Association

AMC – Major conditions laid out in JnNURM for e-Governance were fulfilled before MoU signed with GoI.

After studying AMC e-Governance, Government of Gujarat had made this project as a role model for 160 Nagarpalikas.

IIM-A Centre of e-Governance studied the project ‘Evaluation Government Service: A customers’ perspective of e-Government. Recent study of RTO check post and AMC CCC project shows findings in two opposite directions.

3

Vejalpur Municipality received Silver Icon by GoI Ministry of Information Technology & Department of Administrative reforms for ‘Professional Excellence in Process Reengineering’

Collector & District Magistrate Office, Ahmedabad evolved concept of Janseva on lines of City Civic Centre. Computer Society of India gave 1st. Prize for ‘Best Citizen Centric Service Solution’

Pune Municipal Corporation awarded work to MS without tender after studying AMC e-Governance initiative

Sales Tax Department, GoG had asked for services of MS to provide manpower for implementation of VAT, solely on the basis of implementation success at AMC – 9 Agencies involved

Education Department : Admissions given to 1,00,000 plus , 2500 students per day, thus saving in semester time. Admissions for Engineering Degree, Engineering Diploma, Medical, Dental, Para Medical, Nursing, MBA/MCA

New! Vadodara Municipal Corporation : Total Solution Provider Dr. Tejas Patel’s Hospital – trusts us with network & antivirus

security – a person to whom we trust our heart John Energy Ltd. WAN across India covering 22 oil rigs

4

Why us? Technology – proven, cost effective , machines still running! Innovation – same concept, done differently, e.g. Property Tax dept.

Shops & Est. Reliability – In last six years, main server was down for only 6 days, 3

due to fire Return on Investment – Initial Investment cost was recovered in

span of six months. P. Tax and Octroi always has surpassed target Response – Fire in server room, overnight setting up of New Octroi

Nakas, New area P. Tax assessment (data entry, billing done in record time)

Security – Database is not hacked till now, webiste is safe, data backup at 6 places

Cost Savings – Only corporation to issue single receipt, first corporation to go for ECS, RBD is 100% digitized

Integrity – When Oracle was given free with Sun server, we passed the benefit

5

JnNURM Mandatory Reforms –Municipal Level

Adoption of Modern, accrual based, double entry system of accounting; We have to implement it as a whole : Stores, Estate, Works, Establishment Expense

(payroll), budget monitoring & preparation needs to be interlinked.

Introduction of System of e-Governance, using IT applications, GIS and MIS for various urban services;

IT Applications needs to be online, Licenses, online payment, birth & death certificates. GIS for services like water, drainage, TP Schemes on click of a button

Reform of Property Tax with GIS, and arrangements for its effective implementation as to raise collection efficiently to 85%;

Database needs to be linked with GIS so that present 75% collection surpasses 85%. Periodic images will lead to identifying new assessments

Levy of reasonable user charges, with the objective that full cost of operation and maintenance is collected within seven years;

AMC successfully levied user charges – increasing the taxes by 33% possible due to centralized database. Department knew the effect before hand

Internal earmarking of budgets for basic services to the urban poor, &; More the revenue, more resources for services to the urban poor

Provision of basic services to urban poor, including security of tenure at affordable prices. e-Governance can help in monitoring

6

P. Tax Ratio of Recovery Against Demand

34.44

42.07

48.80

56.2458.50

72.41

47.51

0.00

10.00

20.00

30.00

40.00

50.00

60.00

70.00

80.00

2002_03 2003_04 2004_05 2005_06 2006_07 2007_08 2008_09

Recovery : Demand

Pe

rce

nta

ge

% OF RECOVERY

7

No. of Transactions

     

REVENUE TYPE2002-03 2007-08

NO. OF RECEIPTS COLLECTION NO. OF RECEIPTS COLLECTION

Property Tax 1,75,949 64,70.77.813 8,43,045 2,69,22,79,195

Vehicle Tax 13,443 89,37,112 30,109 2,05,79,160

Building Plan 0 0 2,473 36,24,84,846

TDO Fees 0 0 2,933 13,48,42,331

Shops 8,599 6,04,829 25,567 29,98,947

B/D Cert 0 0 73,928 30,16,175

Hawkers License 0 0 252 1,19,925

Hotels & Restaurants 0 0 359 4,39,900

Right to Information 0 0 4,081 65,700

TOTALS 1,97,991 65,66,19,754 9,82,747 321,68,26,179

8

COMPLAINT CATEGORY 2002-03

2003-04

2004-05

2005-06

2006-07

2007-08

2008-09 TOTALS

TAX ASSESMENT REDUCED 12358 12119 8156 14112 26463 17503 7933 98644

TAX NEW ASSESMENT 147 267 178 177 486 267 142 1664

TAX OCCUPIER CHANGE 2178 5167 6170 7225 8199 9828 6664 45431

TAX USE CHANGE 114 269 371 403 320 222 158 1857

ASSESMENT DENIED 502 380 255 273 415 354 213 2392

TAX DIVISION BILL AS PER USAGE 157 1740 1968 2115 2044 2532 2035 12591

TAX DUPLICATE BILL(CANCELLATION) 1417 2303 1925 2131 2795 2608 1540 14719

TRANSFER OF OWNER NAME(TSF) 6232 14195 15086 19103 22620 27020 19578 123834

TAX GENERAL 6972 8401 14690 12337 9788 7635 5555 65378

TAX VACANT 1229 7606 7187 7014 7007 6697 4860 41600

PTAX-NEW PROPERTY CREATION 0 0 1107 2264 3282 4344 2791 13788

PTAX-EXISTING PROP. COMPLAINTS 442 471 287 306 1204 9593 860 13163

TOTALS 31748 52918 57380 67460 84623 88603 52329 435061

* - The figures for the year 2008-09 is for the period 01-APR-2008 to 30-OCT-2009

Property Tax Complaints

9

COMPLAINT CATEGORY 2002-03

2003-04

2004-05

2005-06

2006-07

2007-08

* 2008-09 TOTALS

APPEALATE APPLICATIONS 0 304 399 15904 421 801 161 17990

OCTROI 2 21 19 1 10 17 3 73

PALE DEPO(DEAD ANIMAL REMOVAL) 31 101 50 24 26 54 46 332

ILLEGAL CONSTRUCTION 211 562 302 137 207 305 251 1975

STREET LIGHT 282 925 623 90 140 262 195 2517

WATER 3085 4985 2705 934 437 175 251 12572

DRAINAGE 33232 55474 31508 10653 3431 371 281 134950

STORM WATER DRAINAGE 15 103 118 49 54 126 58 523

ROADS AND FOOT PATHS 2331 4875 2394 1174 539 473 306 12092

PUBLIC BUILDINGS 225 191 124 26 29 51 30 676

HEALTH 2486 4331 2127 918 945 342 276 11425

ENCROACHMENTS 156 263 120 89 93 115 129 965

OTHERS 610 1186 185 0 0 0 0 1981

TOTALS 42666 73321 40674 29999 6332 3092 1987 198071

* - The figures for the year 2008-09 is for the period 01-APR-2008 to 30-OCT-2009

General Complaints

10

11

Next Three Years : Systems - Hardware & SoftwareData Centre as per standards

Disaster site a must

Security – Firewall, encryptions

Servers

UPS

Connectivity across all departments – use Reliance

Alternative to BSNL, within BSNL Lease lines

PCs – old ones can be donated to AMC schools (500 schools)

Computer centre at each zone

Oracle 11 G

ARCVIEW upgradation

Windows 2008 server

Software standards

12

Next Three Years : for CitizensOnline :

Property Tax

Shops & Establishments

Trade Licenses (Health & Other Mandatory)

Periodic Licenses (Fire Dept. during Dipawali, temporary structures

Professional Tax

Issuance of Birth & Death

Marriage Registration

General Complaints

Building Plan old - new

Sign Board

Vehicle Tax

Party Plot / Hall Booking

All memberships – Library, Swimming Pool

13

Next Three years : New Modules

Human Resource Management Information System – Payroll, Service Book

Financial Accounting System

Material Management

Engineering Module

Project Management for ongoing JnNURM projects

Solid waste Management

Central Workshop

Estate Management

Health care – Urban Health centres

School Board

Zoo & Balvatika

14

Next Three Years : for Staff PDA for

Property Tax

Shops & Establishment

Licenses – Health

Estate – Plots, Property of AMC, Encroachments

Information can be loaded on case to case basis

Same PDA can be used by different departments

At the end of the Day, once put on base unit or thru’ blue tooth data can be transferred

GIS – P. Tax database, TPS, all services water, electricity, drainage

RTI – monitoring complaints types and keeping information ready

Birth & Death – from ward offices

General Complaints SMSs, call centre

15

Employee Management Information System

16

17

18

StreetEagle Enterprise Solution

19

StreetEagleTM Waste Management

Reporting Capabilities:

Insightful, real-life reports

- Virtual Time Clock

- Engine Idle Times

- Speeding Events

- Actual Vs. Scheduled Events

- Vehicle Starts/Stops

- Trip Mileage

- Total Distance Traveled

- Detailed Activities

- Fuel Tax

- Schedule Adherence

- Collection Report

20

Thank You