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Ex per t -Guided Implem ent at ion for  

SAP Solut ion Manager Serv ic e Desk

Support from Experts for introduction of SAP

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Ex per t -Guided Im plem ent at ionConfiguration of SAP Solution Manager Service Desk

as c on gurat on o erv ce es

Whenever problems arise, the SAP Solution Manager Service

access to the information relevant to them at all times. TheService Desk helps IT-departments to simplify the process ofhandling error messages and reduce processing times inIncident and Problem Management.

This Expert-Guided Implementation service, to set up the,

start with a incident ticket management quickly, and gives youthe knowledge to adopt it to your individual requirements.

The delivery demonstrates the setup for a successful standardservice desk implementation. The session provides in additionto that an introduction how to use the service desk and shows

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Ex per t -Guided Implem ent at ionSchedule: Basic Scenario for SAP Solution Manager Service Desk

Day 1 Day 2 Day 4Day 3

 SAP expert explains the

planned service desk

scenario and shows fulfillmentof prerequisites

Step-by-step explanation of:

Service Desk process &

overview of advancedfunctionalities

SAP expert shows best

practice for scenario; and

additional topics

 Step-by-step setup of

advanced Service Desk

functionalities

Execution by customerCheck and fulfill prerequisites

(Web session, 1-2 h. in the morning)

Execution by customerImplementation by customer

(Web session, 1-2 h. in the morning)

Execution by customerImplementation by customer

(Web session, 1-2 h. in the morning)

Execution by customerImplementation by customer

(Web session, 1-2 h. in the morning)

 

backed by on-demandexpertise and support

(Remote support in the afternoon)

 

Send a Message with Work,in own system.

(Remote support in the afternoon)

 

Final goalScenario are ready to use

 

(Remote support in the afternoon)

Goal of the day

Configuration checks after

basic and initial setup of

Goal of the day

Standard Service Desk

Process

(Remote support in the afternoon)

Goal of the day

Integration with ChangeRequest Management

Goal of the day

Introduction customizing Master Data (Business

SAP Solution Manager Manual configuration steps

to finalize the setup ofService Desk

Sizin of SAP Solution

Email notification Help feedback function Partner determination

Substitute Rule

Time Recordin

Solution database Service Desk

reporting/monitoring

Overview Service Desk

Partner, OrganisationManagement, InstalledBase)

Setup Help FeedbackFunction

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Manager for Service Desk 

Interfaces & Adapters Setup Time Recording

Setup Email Notification Setup support organisation