EGI+ +Basic+Settings+SP18+ +Day 1

8/3/2019 EGI+ +Basic+Settings+SP18+ +Day 1

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Ex per t Guided Imp lem enta t ion

Sept em ber 14, 2009

Homan Farrokhmanesh


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SAP 2008 / Page 2

Day One Agenda

Expert Guided Implementation Methodology

Motivation

Check of Prerequisites


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Ex per t Guided Implem entat ion

Key Messages

Expert Guided Implementation is offered by SAP ActiveGlobal Support to support our customers and partners in theactivation and usage of specific SAP Solution Manager

scenarios to get the most out of Enterprise Support.

During Expert Guided Implementation the customer receivesdirect guidance from an SAP Solution Manager ScenarioExpert and is not alone with configuration guides.


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SAP Ex per t demonst rat es to group of

cus tomers how to imp lement a sc enar io

SAP Expert explains implementation stepsto group of customers within the SAPSolution Manager system. In addition heexplains dos and dont to avoid problems.

Each remote session is between 1 and 2

hours in duration

Customer executesdemonstrated steps atthe same day.

Empow er ing Exec ut ion

Registered customerhas access to SAPExpert

Customer

CustomerSAP Scenario Expert

SAP Scenario Expert


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Ex per t Guided Implement at ion How to ge t he lp

How t o ge t he lp

Customer SAP Expert

Abdul Najimudeen+1 858 205-4004

[email protected]

During the execution part you have direct access to the Expert via telephonenumber to solve questions quickly. Please ensure that the R/3 support

connection is open that we can logon to your system.
mailto:[email protected]:[email protected]


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Ex per t Guided Implem entat ion Sc hedule

Day 1

Expert explains:Explanation of scenarioChecking of prerequisites

Customer executes:Check and fulfill prerequisites

Result:Installed Solution Manager isprepared for execution of

scenario implementation stepsusing transactionSOLMAN_SETUP

Day 2 Day 4

Expert explains:Subset of Implementationsteps (see next slide fordetails)

Customer executes:Executes explainedimplementation stepsReceives on demand supportby SAP scenario expert, ifneeded

Result:Implementation stepsexplained by SAP ScenarioExpert were executedsuccessfully

Day 5

Expert explains:Best practice for working withscenarios Outlines possible roadmap

for implementation of relatedscenarios


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Ex per t Guided Implem entat ion Sc hedule

Implem ent at ion St eps in Deta i l

Day 2

Initial Configuration

User Administration

Import Central Note

Technical Configuration

SLD Configuration

Day 3

Basic Configuration

Create Project

Installation Check

User Data

Landscape Data

Manual Configuration

Automatic Configuration

Check the Demo Launch-Pad

Day 4

Managed SystemConfiguration

Connect Managed System

Check Prerequisites

Manual Configuration

Diagnostics Configuration

Wily Introscope Configuration

Create Logical Components


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SAP 2008 / Page 8

Agenda


Motivation


Execution of Implementation Steps

Scenario Usage


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SAP Enterp r ise SupportManages innovation

and integration in SAP solution landscapes

SAP Ecosystem

+Value Prop

Enabled by

Del ivered v ia

In co l labora t ion w i t h

The of fer ing

Global Support

Backbone

Miss ion-Cr i t ica l

Support

Continuous quality checks

Robust SLAs

Support advisory

7 x 24 root cause analysis

Run SAP

Industry-leading bestpractices

Run SAP methodologyfor end-to-end solutionoperations

Consulting, training, andcertification available asadditional offerings

Consistent standards

Lifecycle management

Business processmonitoring

Custom code management

Remote supportability

Diagnostics

Innovat ion

Continuous improvement

Complexity masked

Pro tec t ion o f Inves tment TCO reduction

Risk reduction

End-to-End

Solut ion

Operat ions

SAP Solution Manager,enterprise edition, and theSAP service infrastructureplatform

On demand 7 x 24support integration

SAP Service Marketplace

SAP Ent erpr ise SupportHolistic Support Model to Enable Continuous Improvement &Successful Solution Operations at Lower Risk & Cost


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SAP Solut ion Manager as Col laborat ion

Plat form


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SAP 2008 / Page 11

Delivery of

SAP Service s Onsite/remote delivery

Issue Management

Change Request

Management Follows ITIL standards

Maintenance processes

SAP Solut ion Manager Provides Scen ar ios for Al l

Phases of t he Appl icat ion Management L i fe Cyc le

Servic e Desk Best Practices for

messaging

Integration of 3rd-party

help desks

Solut ion Moni tor ing System monitoring

Business process monitoring

Central system administration

Solution reporting

Service Level reporting

SAP EarlyWatch Alert

Upgrade of

SAP solut ions

SAP methods & tools

E-learning mgmt.

Test management

Implement at ion o f SAP

solut ions SAP methods & tools

Global rollout

Customizing sync.

E-learning mgmt.

Test management COREBUSINESSPROCESSES

Root Cause

Analys is Safe remote access

Performance measurement

Logs and Dumps

Traces

Technical configuration


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SAP 2008 / Page 12

Delivery of

SAP Service s Onsite/remote delivery

Issue Management

Change Request

Management Follows ITIL standards

Maintenance processes

SAP Solut ion Manager Provides Scen ar ios for Al l

Phases of t he Appl icat ion Management L i fe Cyc le

Servic e Desk Best Practices for

messaging

Integration of 3rd-party

help desks

Solut ion Moni tor ing System monitoring

Business process monitoring

Central system administration

Solution reporting

Service Level reporting

SAP EarlyWatch Alert

Upgrade of

SAP solut ions

SAP methods & tools

E-learning mgmt.

Test management

Implement at ion o f SAP

solut ions SAP methods & tools

Global rollout

Customizing sync.

E-learning mgmt.

Test management COREBUSINESSPROCESSES

Root Cause

Analys is Safe remote access

Performance measurement

Logs and Dumps

Traces

Technical configuration


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Resul t o f Exper t Guided Implem ent at ion

After delivery the following scenarios are ready for usage: EarlyWatch Alert Service Delivery

Service Desk Issue Tracking Root Cause Analysis

Note that advanced scenarios, such as the following, are not set upduring the Expert Guided Implementation:

Change Request Management Business Process Monitoring CTS+

Central System Monitoring using CCMS agents


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SAP 2008 / Page 14

Agenda


Motivation


Execution of Implementation Steps

Scenario Usage


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Check of Prerequis it es

Service & SupportBackbone

Manager

Solution

Servi

ceDesk

For the comunication of your Solution Managerwith SAP Backbone please ensure that thefollowing prerequisites are fullfilled


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Check of Prerequis it esRFC Connect ions

Transaction: SM59You can check the connection to SAP with UtilitiesTestAuthorization Testfor theRFC SAPOSS in transaction SM59. This will do the connection test using the user andpassword that was assigned to the RFC.

The SAPOSS RFC shouldhave the Logon LoadGroup EWA

The User / Password is

always OSS_RFC / CPIC


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Check of Prerequis it esRFC Connect ions

Transaction: OSS1

If you have problems with the connectiontest of SAPOSS you can check and maintain

settings for the connection in transactionOSS1. The RFC SAPOSS will be adaptedautomatically after change of configuration inOSS1.

You can find detailed information abouttransaction OSS1 and RFC connectionSAPOSS in SAP Note 17285


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Check of Prerequis it esS-user Aut hor izat io ns

URL:http://service.sap.com/user-admin

You can check the authorization objects of your SolutionManager S-user with the Authorization reports. Please ensurethat your S-user has at least the marked authorization objects.

Further information about the S-user and authorizations can befound in SAP Note 1041351
http://service.sap.com/user-adminhttp://service.sap.com/user-admin


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Check of Prerequis it esSAP Solut ion Man ager EhP1

Please ensure that the SAP Solution Manager is at EhP1

1169247 - Enhancements to Solution Manager 7.0 EhP1 upgrade

The front end client that the configuration will be performed from needs to haveJava installed. Otherwise, the configuration transaction SOLMAN_SETUPcannot be executed.


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Check of Prerequis it esSuppor t Pack age Levels in Managed Syst em s

Review SAP Note 1274287 End-to-End Diagnostics SP18(EHP1) - SP20 for informationabout availability and limitations of End-to-End Diagnostics delivered with SAP SolutionManager 7.0 EHP1 SP18 - SP20.

This note also contains the prerequisites for managed systems for End-to-End Diagnostics.


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Check of Prerequis it esLic ense K ey and STMS Set up

Check for valid Solution Manager license key

Check that STMS is set-up in the Solution Manager


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Check of Prerequis it esBI Cl ient

Business Intelligence (BI) Strategy

BI provides important reporting functions to the various SAP Solution Manager scenarios, suchas Root Cause Analysis, IT performance reporting and change analytics. There are three majoroptions to consider when planning your system landscape in regards to BI.

BI in the Productive SAP Solution Manager ClientIn this scenario, BI is used in the same productive client as SAP Solution Manager. This optionallows for simpler configuration and isolates the BI activities conducted for solution life cycle

management from the data on a production BI instance. This is SAPs recommendation.

BI in a Separate Client on SAP Solution ManagerIn this scenario, BI activities are conducted in a separate client on the SAP Solution Managersystem. This scenario provides increased security, as user access is more restricted. However,you must maintain users separately and this increases your administration effort. There is notechnical benefit.

BI in a Separate, Non-Productive BI SystemIn this scenario, the BI activities are conducted in a separate, nonproductive BI system in thelandscape. Data is sent to this system from the SAP Solution Manager system via RFC. This isonly needed in rare cases for sizing purposes.Note:We do not recommend SAP Solution Manager data in a separate, productive BI system.


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Check of Prerequis it esCl ient Copy Conver t UME

After you created a new productive client you need to convert the Java user store tothe new productive ABAP client. This is needed if you use Root Cause Analysis.

You can find a detailed description in the IMG(Implementation Guide - transaction SPRO) inthe tree Basic Settings General Settings Convert UME

Note that the Java engine will need to berestarted afterward.


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Check of Prerequis it esCl ient Set t ings

Some configuration steps make customizing changes in the productive client and theBI client. Therefore ensure the following client settings in transaction SCC4 duringthe configuration activities:


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Check of Prerequis it esExecut ion

Execution: Check the prerequisites in your system

Check RFC connection SAPOSS

Check the authorization on SAP ServiceMarketplace for your Solution Manager S-user

Support Package Levels

SAP Note 1244225 Solution Manager 7.0 EhP 1:Recommended Corrections

Client Copy / Convert UME


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Ex per t Guided Implement at ion How to ge t he lp

How t o ge t he lp

Customer SAP Expert

During the execution part you have direct access to the Expert via telephonenumber to solve questions quickly. Please ensure that the R/3 support

connection is open that we can logon to your system.

Abdul Najimudeen+1 858 205-4004

[email protected]
mailto:[email protected]:[email protected]


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Ex per t Guided Implem entat ionForecast

Nex t s teps - Day 2

Initial Configuration

User Administration

Import Central Note

Technical Configuration

SLD Configuration

To avoid problems with the next stepsit is important that all points from todayare implemented in your system


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SAP 2008 / Page 30

Thank you!


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EGI+ +Basic+Settings+SP18+ +Day 1

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