Efficient, Effective, Responsive ... - Community Indicators
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Efficient, Effective, Responsive Dakota County Strategic Plan Goals Process of identifying indicators and performance measures
Transcript of Efficient, Effective, Responsive ... - Community Indicators
Efficient, Effective, Responsive
Dakota County
Strategic Plan Goals Process of identifying
indicators and performance measures
Efficient, Effective, Responsive
Dakota County
• 421,000 residents
• Urban, suburban and rural
• Seven Commissioners
• Almost 2,000 staff
• 200+ programs/services
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2015: Program and Service Inventory Started
2016: Program and Service Inventory/Budget Process
2017: Program and Service Inventory
Updated Strategic Plan Goals
Identified Community Indicators
Staff Training
2018: Program and Service Inventory
Refined Community Indicators
Staff Workshops
Turn the Curve
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Timeline
Efficient, Effective, Responsive
Source: CLEAR IMPACT
Performance
Measure
Indicator
Outcome
Program
RBA Dakota County Definitions
Population
Accountability
Performance
Accountability
1. How much did we do?
2. How well did we do it?
3. Is anyone better off?
Three questions to be
addressed
o • Strategic Plan Goals
• Determined by Board and
Senior Leaders • Macro level data that indicates
a trend over-time
Programs/Services identified
in the Program and Service
Inventory
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Program and Service Inventory
• Program and Service Inventory Process o Reviewed past related projects
o Used information from past projects as starting point
o Shared information with staff and Board
o Connection to budget process
o Re-categorized programs/services to fit current business conditions
o Staff training and workshops
o Annual process to update program data
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Program and Service Inventory
o Division
o Department
o Program Name
o Strategic Plan Goal
o Description
o Goal
o Primary Population
o Level of Mandate
o Financial Information
o How much?
o How well?
o Better off?
o Contact Person
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Strategic Plan Goals
GOAL 1 GOAL 2 GOAL 3 GOAL 4
TITLES A great place to live A healthy environment
with quality natural areas A successful place for
business and jobs Excellence in public
service
DESCRIPTIONS Dakota County strives to be a welcoming place where all people are safe, have opportunities to thrive, and enjoy a high lifelong quality of life.
Dakota County protects and maintains natural resources for the health and enjoyment of current and future residents.
Dakota County fosters business and employment success through modern infrastructure, low taxes, and a prepared, connected workforce.
Dakota County demonstrates sound stewardship of human and financial resources, communicates and engages with the public, and innovates and collaborates to provide excellent service.
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Indicators and Measures
• Board Indicator and Measure Selection Process
o Benchmarking
o Initial screening of indicators
o Strategic Plan Goal key words
o Senior Leadership Team review
o Board of Commissioners review
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Indicators and Measures
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Indicators and Measures
Indicators • Access to broadband
• Commute time
• Crime rate
• Households burdened by
housing costs
• Jobs by wage level in
Dakota County
• Population growth
• Third grade reading level
• Injury crashes on roads in
Dakota County
• Water quality
Performance Measures o County tax levy trend
o Overall tax burden
o Overall quality of life in Dakota
County (Resident Survey)
o Resident impression of Dakota
County service and staff (Resident
Survey)
o Dakota County employee retention
(2+ years)
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RBA Dakota County Definitions
How much? How well?
Goals A great place to live
Healthy, natural environment
A successful place for business and jobs
Excellence in public service
Indicators jobs health infrastructure environment safety satisfaction Etc., etc., …..
Program or Service
Etc.
Etc.
How much? How well?
How much? How well?
How much? How well?
How much? How well?
How much? How well?
Better off? Better off?
Better off?
Better off?
Better off?
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Challenges
• Data collection for indicators and measures
• RBA is a new concept for staff
• Indicator versus measure
• Internal versus external services
• Issues with multiple staff working on data collection
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Lessons Learned
• Phased approach with RBA implementation
• Feedback
• Communication
• Coordination
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Next Steps
• Display data using Tableau
• Turn the Curve pilot project
• Continue with Program and Service Inventory
• Additional staff training
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Contact Information
• Jessie Parker Carlson
• Email: [email protected]
• Phone: 651-438-4529
• Hoang Ton
• Email: [email protected]
• Phone: 651-438-8315
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