Effectively Managing Transit Emergencies

Effectively Managing Transit Emergencies

Nature of Emergencies and Disasters

Nature of Emergencies and Disasters

Overview What Is an Emergency? What Is a Disaster? Differences What Is Emergency Management? Transit Agency Response Summary

Overview What Is an Emergency? What Is a Disaster? Differences What Is Emergency Management? Transit Agency Response Summary

2 - 2

What is an Emergency?What is an Emergency?

Definition - a sudden, generally unexpected occurrence or set of circumstances demanding immediate attention

Definition - a sudden, generally unexpected occurrence or set of circumstances demanding immediate attention

2 - 3

What is a Transit Emergency?What is a Transit Emergency?

Definition - a sudden, unforeseen incident, requiring immediate action by the transit agency.

Definition - a sudden, unforeseen incident, requiring immediate action by the transit agency.

2 - 4

Criteria for a Transit Emergency

Criteria for a Transit Emergency

Service Interruption Duration of Interruption Injuries/Fatalities Hospitalization of Victims Dollar Thresholds for Property Damage

Service Interruption Duration of Interruption Injuries/Fatalities Hospitalization of Victims Dollar Thresholds for Property Damage

2 - 5

EmergenciesEmergencies

Civil Disobedience Collision Derailment Fire/Explosion Hazmat Release Inclement Weather Mechanical Failures Operator

Incapacitation

Civil Disobedience Collision Derailment Fire/Explosion Hazmat Release Inclement Weather Mechanical Failures Operator

Incapacitation

Over-crowding Passenger Illness Power Outage Slips, Trips, and Falls Vehicle Breakdown Vehicle Collisions Vehicle Rollover Wildlife Interference Work Stoppages

Over-crowding Passenger Illness Power Outage Slips, Trips, and Falls Vehicle Breakdown Vehicle Collisions Vehicle Rollover Wildlife Interference Work Stoppages

2 - 6

What is a Disaster?What is a Disaster?

Definition - any occurrence that causes great loss of life and property.

Definition - any occurrence that causes great loss of life and property.

2 - 7

What is a Transit Disaster?What is a Transit Disaster?

A Sudden Unforeseen Incident That:

Effects the Community Served Threatens Life and Property Requires Immediate Action Requires Multiple Emergency Agency

Response

A Sudden Unforeseen Incident That:

Effects the Community Served Threatens Life and Property Requires Immediate Action Requires Multiple Emergency Agency

Response2 - 8

DisastersDisasters

Avalanche Blizzard/Ice Storm Chemical/Biological/

Nuclear Release Civil Disobedience Earthquake Fire/explosion Flood Hazmat Release

Avalanche Blizzard/Ice Storm Chemical/Biological/

Nuclear Release Civil Disobedience Earthquake Fire/explosion Flood Hazmat Release

Hijacking Hurricane Landslide/Mudslide Passenger Murders Power Outage Technology Failure Terrorist Activity Tornado Volcanic Eruption

Hijacking Hurricane Landslide/Mudslide Passenger Murders Power Outage Technology Failure Terrorist Activity Tornado Volcanic Eruption

2 - 9

DifferencesDifferences

How Do Emergencies and Disasters Differ? How Do These Differences Affect Your

Transit Agency’s Response?

How Do Emergencies and Disasters Differ? How Do These Differences Affect Your

Transit Agency’s Response?

Emergency ManagementEmergency Management

Definition - the use of operating and management principles to prepare a transit system for emergency situations and to enable the system to provide effective and timely response.

Definition - the use of operating and management principles to prepare a transit system for emergency situations and to enable the system to provide effective and timely response.

2 - 11

Transit Agency ResponseTransit Agency Response

How Do Transit Agencies Respond? Will the Emergency Response Be Different

for Transit Rail and Bus Operations?

How Do Transit Agencies Respond? Will the Emergency Response Be Different

for Transit Rail and Bus Operations?

2 - 12

Effectively Managing Transit Emergencies

Effectively Managing Transit Emergencies

Objectives Emergency Management Concept Elements of an Emergency Management Program Transit’s Role in Managing Emergencies Employee/Management Relationships Role of Community Emergency Responders How Transit Emergencies Differ Develop an Emergency Response Plan Training

Objectives Emergency Management Concept Elements of an Emergency Management Program Transit’s Role in Managing Emergencies Employee/Management Relationships Role of Community Emergency Responders How Transit Emergencies Differ Develop an Emergency Response Plan Training

Emergency OrganizationsEmergency Organizations

Overview Internal Transit Agency Organization External Emergency Response Organization

Overview Internal Transit Agency Organization External Emergency Response Organization

Emergency OrganizationsEmergency Organizations

Internal Organizations Internal Transit System Key Elements to Coordinate Internal

Response

Internal Organizations Internal Transit System Key Elements to Coordinate Internal

Response

Emergency OrganizationsEmergency Organizations

External Emergency Response Organizations Local, State, Federal, and Private Responsibilities and Jurisdiction Role of Unified Command Structure

External Emergency Response Organizations Local, State, Federal, and Private Responsibilities and Jurisdiction Role of Unified Command Structure

Emergency Management Concepts

Emergency Management Concepts

Overview Priorities Planning Critical Incident Response Initial Response - Life Safety Loss Mitigation Recovery and Restoration

Overview Priorities Planning Critical Incident Response Initial Response - Life Safety Loss Mitigation Recovery and Restoration

Emergency PrioritiesEmergency Priorities

Life Safety Incident Stabilization Property Conservation Recovery and Restoration

Life Safety Incident Stabilization Property Conservation Recovery and Restoration

Planning Critical Incident Response

Planning Critical Incident Response

Identify Emergency Response Team Perform Threat and Vulnerability Analysis Command, Control, and Communication Access Control Equipment Needs Equipment Testing Public Education and Awareness

Identify Emergency Response Team Perform Threat and Vulnerability Analysis Command, Control, and Communication Access Control Equipment Needs Equipment Testing Public Education and Awareness

Training Government and Industry Resources Media Relations Legal Issues Documentation - Plan and Procedures

Training Government and Industry Resources Media Relations Legal Issues Documentation - Plan and Procedures

Planning Critical Incident Response Cont’d.

Planning Critical Incident Response Cont’d.

Initial Response - Life Safety

Initial Response - Life Safety

Preliminary Assessment Establish Incident Command System Establish Perimeter Control Response Logistics Contact Public and Private Resources Contact Appropriate Regulatory Agencies

Preliminary Assessment Establish Incident Command System Establish Perimeter Control Response Logistics Contact Public and Private Resources Contact Appropriate Regulatory Agencies

Loss MitigationLoss Mitigation

Accident/Incident Investigation Debris Removal and Salvage Critical Incident Debriefing

Accident/Incident Investigation Debris Removal and Salvage Critical Incident Debriefing

Recovery and RestorationRecovery and Restoration

Determine Critical Services Communicate to Appropriate Authorities Implement Critical Services Assess Restoration Feasibility Initiate Trial Runs Prior to Resumption of

Normal Operations

Determine Critical Services Communicate to Appropriate Authorities Implement Critical Services Assess Restoration Feasibility Initiate Trial Runs Prior to Resumption of

Normal Operations

Recovery and Restoration Cont’d.

Recovery and Restoration Cont’d.

Evaluate Incident Response Modify Emergency Management Response

Plan Communicate Lessons Learned with

Employees

Evaluate Incident Response Modify Emergency Management Response

Plan Communicate Lessons Learned with

Employees

Emergency Management Plans

Emergency Management Plans

Overview: Purpose Effectiveness Contents

Overview: Purpose Effectiveness Contents

Purpose of an Emergency Management Plan

Purpose of an Emergency Management Plan

Plan the Coordinated Response Mobilize Response to Emergencies Recover from Emergencies Restore Normal Operations

Plan the Coordinated Response Mobilize Response to Emergencies Recover from Emergencies Restore Normal Operations

Effectiveness of an Emergency Management

Plan

Effectiveness of an Emergency Management

Plan

Requires:

Executive Management Support–Present Plan to Management–Effective Presentation

Requires:

Executive Management Support–Present Plan to Management–Effective Presentation

Effectiveness of an Emergency Management

Plan Cont’d.

Effectiveness of an Emergency Management

Plan Cont’d.

Requires:

Justify Plan– Objectives– Costs– Benefits– Resources Needed

Requires:

Justify Plan– Objectives– Costs– Benefits– Resources Needed

Effectiveness of an Emergency Management

Plan Cont’d.

Effectiveness of an Emergency Management

Plan Cont’d.

– Coordination with External Organizations

– Formal Process– Communication Protocols

– Coordination with External Organizations

– Formal Process– Communication Protocols

Contents of an Emergency Response Plan

Contents of an Emergency Response Plan

Policy Scope Goals and Objectives Authority Organizational Chart Inter-Organizational Agreements and

Memorandums of Understanding Incident Command System

Policy Scope Goals and Objectives Authority Organizational Chart Inter-Organizational Agreements and

Memorandums of Understanding Incident Command System

Contents of an Emergency Response Plan Cont’d.

Contents of an Emergency Response Plan Cont’d.

Telephone Tree Emergency Procedures Threat and Vulnerability Assessment System Safety Organizational Interface Resources Recovery Tasks ADA Considerations

Telephone Tree Emergency Procedures Threat and Vulnerability Assessment System Safety Organizational Interface Resources Recovery Tasks ADA Considerations

Post-Emergency Planning Emergency Plan Dissemination Media Relations Supporting Documentation Testing and Updating the Plan Configuration Management

Post-Emergency Planning Emergency Plan Dissemination Media Relations Supporting Documentation Testing and Updating the Plan Configuration Management

Contents of an Emergency Response Plan Cont’d.

Contents of an Emergency Response Plan Cont’d.

Coordinating Emergency Response Activities

Coordinating Emergency Response Activities

Overview: Emergency Response Responsibilities of Emergency Response

Personnel Incident Command System

Overview: Emergency Response Responsibilities of Emergency Response

Personnel Incident Command System

Emergency ResponseEmergency Response

First Person on the Scene Determine Severity of Incident and Threat

to Life Safety ICS Establish Inner Perimeter Establish Outer Perimeter Evacuation

First Person on the Scene Determine Severity of Incident and Threat

to Life Safety ICS Establish Inner Perimeter Establish Outer Perimeter Evacuation

Emergency Response Cont’d.

Emergency Response Cont’d.

Provide Rescue and First Aid Identify and Control Access Establish a Finance Team Establish a Demobilization Team

Provide Rescue and First Aid Identify and Control Access Establish a Finance Team Establish a Demobilization Team

Features of ICSFeatures of ICS

Primary Functions Management by Objectives Unity and Chain of Command Establish Command Transfer of Command Organizational Flexibility

Primary Functions Management by Objectives Unity and Chain of Command Establish Command Transfer of Command Organizational Flexibility