Effective Staff Performance

Supports

Karen Carleton, MEd, MS

Performance Solutions Corp.

www.performcorp.ca

Seniors’ ResidenceJune 12, 20129:00-11:00am

Agenda

Performance Areas (3Ws)

Performance Factors

Feedback

Action Plans

Company C

New Hires

4 Sites

4 WMs

AB Labour Market

Mission: To build lasting relationships

With whom else?

ExpectationsResident

Care Focus

Continue to Learn

& Improve

Quality

Respect

Communication

Daily examples?

Values

Values

Networking

Accountable

Group & Pairs, BrainstormStrategies

Busy Difficult Behavior

Other Duties

Work Challenges

Delegating

Practice at

home

Learn about

“delgatee”Accountability for

competent care

Entrust to

another; assign

responsibility

Trust your

decision

Careful choice

“My favorite boss delegated

progressively. As I gained

confidence, she gained trust and

delegated more tasks.”

– Nurse, in Nurse Together article.

Others sense when staff are

frustrated or over-worked.

How can you help?

Related to which value?

WORK Recommendations

Adjust work

(e.g. delegate, involve

team)

Empathize with others

Ask for suggestions

Make it fun

Constructive Feedback

“When I ask you to __,

it needs to be done so

that _____.”

“When you do ___ I need

you to make sure ___.”

Pairs Practice

Feedback

327 hospital nurses found supervisor

communications & personal feedback

were strongly related to job

satisfaction & performance (Pincus, 1986).

Communicate expectations

If performance meets expectations

Agree?

Cross-cultural Considerations

Training or Practice in home country

Boss-Employee relationship Hierarchical cultures

(*less likely to question supervisor or deviate from instruction) Implications?

Source: MultiCultural Business Solutions

Teach newcomers

the unwritten

expectations of

your workplace

and country.

Incentives – Best Practices

Timely, motivation support

Personally desirable (*customize)

1. Individual (e.g. gift cards)

2. Group (e.g. pizza, potluck, BBQ)

3. Combination

Knowledge/Skills Check

“Show me how

you will do this

procedure.”

“Explain what is

important to

remember about

this medication?”

Use their

motivators

WORKER Recommendations

Ongoing feedback

Resources

Incentives

Learning & Development

Their Motivators

Cross-cultural differences

Help them perform well!