Effective presentation and communication skills.f.linch 23.04.13
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Transcript of Effective presentation and communication skills.f.linch 23.04.13
![Page 1: Effective presentation and communication skills.f.linch 23.04.13](https://reader030.fdocuments.in/reader030/viewer/2022032615/55a275da1a28ab22058b4770/html5/thumbnails/1.jpg)
Felicia Linch
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Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
Agenda
• Explore why does effective communication make a difference?
• Review the Communication Model and obstacles to effective communication
• Identify 3 Techniques of Effective Communication
• Present useful guidelines for effective presentations
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Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
Communication is key to
achieving all our goals as Managers
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Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
• In Groups take 5 minutes to discuss whether you agree/disagree with the statement
• Explain why you agree/disagree
• Give 2 examples to support your view point
• Be prepared to share your views with the wider group
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Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
5 key factors to raise productivity :
• Effective leadership
• Establishment of a high performance culture
• Employee engagement practices
• Training and development
Can any of these be achieved without
effective communication?
i4CP, Productivity Report
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Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
B
Receiver
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Sender
B
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Sender 1.
2.
Which model actually represents effective
communication?
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Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
The first basic law of communication is:
“It is not what A says which is true but what B understands”.
The second law of
communication is:
“If B misinterprets A’s meaning , A is at fault.”
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Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
A
Sender
B
Receiver
Filters Filters
B
Receiver
A
Sender
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Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
MEDIA SEMANTIC PSYCHOLOGICAL ORGANIZATIONAL
Colour Vocabulary Expression Status/Title
Size Print Slang/Jargon Appearance Silo phenomena
Noise Accent Race University grade
Pronunciation Religion
Gender
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Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
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Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
55%38%
7%
Body Language
The Way We Say Things (vocal interest)
Words (verbal content)
Albert Mehrabian (1969))
GETTING THE MESSAGE ACROSS
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Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
Three techniques of effective communication:
• Intuitive Listening
• Powerful Questioning
• Being Authentic
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Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
3 levels of listening:
• Self-centered listening - “What does this mean to me?”
• Other-centered listening - “What does this mean to this person?”
• Intuitive listening - “What does this really mean?”
Source: LifeForming Leadership Coaching
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Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
Powerful questions can be remembered using the formula:
• Direct
• Open
• Ownership
• Revealing Source: LifeForming Leadership Coaching
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Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
• Accepts others for who they are- knowing we all fail/make mistakes
• Willingness to be vulnerable, i.e. acknowledging ones own mistakes/short comings
• Focus is on building transparent relationship to be of benefit to the other person
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Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
How do the 3 techniques of effective communication apply to presentation skills?
• Powerful questions – Engage your audience by asking them questions
• Intuitive listening – listen to audience, do you need to change pace, direction or the focus of your presentation.
• Be Authentic – Use examples from your own life/experience where possible to illustrate the points you are presenting.
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Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
Prepare, Prepare, Prepare
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Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
“I keep six honest serving-men
They taught me all I knew
Their names are What and Why and When
and How and Where and Who”
Rudyard Kipling, (1902) ‘Just So Stories: the ‘Elephant
Child/How the elephant got its trunk’.
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Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
• Why ? – What’s My Objective?
• Who? – Who will the audience be?
• Where - Venue
• When - Timing
• What – Content/Structure
• How – Delivery methods
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Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
In short effective communicators have high Emotional Intelligence, i.e.
• Have high self-awareness
• Have the ability to control their own emotions
• Are self-motivated to achieve goals
• Recognise emotions of others – empathy
• Can manage emotions in others – because they have authentic relationships with them
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Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
“The single biggest problem in
communication is the illusion
that it has taken place”
George Bernard Shaw