Effective Performance Measures
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Transcript of Effective Performance Measures
AgendaAgenda
Context of Performance ManagementContext of Performance Management
Definition of effective performance Definition of effective performance measuresmeasures
Performance PredictorsPerformance Predictors
MethodsMethods
ConclusionConclusion
Recruitment
ContextContextPM and other HRM FunctionsPM and other HRM Functions
Selection
Training &Development
Compensation
Labor Relations
PPMM
Effective Performance Effective Performance MeasurementMeasurement
Definition:Definition:„…„…involves the selection, definition & involves the selection, definition &
application of application of performance performance indicatorsindicators, which , which quantify the quantify the efficiency & effectivenessefficiency & effectiveness of (…) of (…) methods.“methods.“
„…„…is a is a program evaluation toolprogram evaluation tool that that examines how examines how efficiently & efficiently & effectivelyeffectively a program is delivered…“ a program is delivered…“
Performance PredictorsPerformance Predictors
Predictors Practicality Reliability RelevancyValidity
Trait Appraisal Methods
Behavioral Appraisal Methods
Results Appraisal Methods
Trait MethodsTrait Methods
Graphic Rating Scale
Mixed Standard Scale
Essay
Forced-Choice
Common Trait Methods of Appraisal
Mixed-Standard Scale for HR directorMixed-Standard Scale for HR directorDIRECTIONS: Please indicate whether the individual’s performance isDIRECTIONS: Please indicate whether the individual’s performance is
above (+), Equal to (0), or lower than (-) each of the following standards.above (+), Equal to (0), or lower than (-) each of the following standards.
1.___1.___ Employee recognizes and assesses several likely causal factors or Employee recognizes and assesses several likely causal factors or ways of ways of
interpreting the information available. (medium ANALYTICAL interpreting the information available. (medium ANALYTICAL THINKING)THINKING)
2.___2.___ Employee presents appropriate information in a clear and concise Employee presents appropriate information in a clear and concise manner,manner,
both orally and in writing. (low COMMUNICATION)both orally and in writing. (low COMMUNICATION)
3.___3.___ Employee develops strategic plans considering short-term Employee develops strategic plans considering short-term requirements asrequirements as
well as long-term direction. (high PLANNING AND ORGANIZING)well as long-term direction. (high PLANNING AND ORGANIZING)
4.___4.___ Employee responds to and discusses issues in an understandable Employee responds to and discusses issues in an understandable mannermanner
without being defensive. (medium COMMUNICATION)without being defensive. (medium COMMUNICATION)
5.___5.___ Employee monitors the attainment of own work objectives and/or Employee monitors the attainment of own work objectives and/or quality quality
of the work completed. (low PLANNING AND ORGANIZING)of the work completed. (low PLANNING AND ORGANIZING)
6.___6.___ Employee anticipates issues and revise plans as required. Employee anticipates issues and revise plans as required.
(medium PLANNING AND ORGANIZING)(medium PLANNING AND ORGANIZING)
7.___7.___ Employee collects and analyses information from a variety of Employee collects and analyses information from a variety of appropriateappropriate
sources. (low ANALYTICAL THINKING)sources. (low ANALYTICAL THINKING)
8.___8.___ Employee thinks beyond the organization and into the future, Employee thinks beyond the organization and into the future, balancingbalancing
multiple perspectives when setting direction. (high ANALYTICAL multiple perspectives when setting direction. (high ANALYTICAL THINKING)THINKING)
9.___9.___ Employee communicates strategically to achieve specific objectives; Employee communicates strategically to achieve specific objectives;
interprets organizational policies and procedures for superiors, interprets organizational policies and procedures for superiors,
subordinates and peers. (high COMMUNICATION) subordinates and peers. (high COMMUNICATION)
Behavioral MethodsBehavioral Methods
Critical Incidents Behavioral Checklist
Behaviorally Anchored Rating
Scale (BARS)
Behavior Observation
Scales
Common Behavioral Appraisal Methods
Behavioral ChecklistBehavioral ChecklistChecks with employee immediately after Checks with employee immediately after complaintcomplaint
Gathers facts regarding the situationGathers facts regarding the situation
Discusses complaint with employeeDiscusses complaint with employee
Plans each days activities ahead of timePlans each days activities ahead of time
Keeps employee’s information in Keeps employee’s information in confidenceconfidence
These behaviors are assessed & given a These behaviors are assessed & given a rating based on the employees rating based on the employees performanceperformance
Results MethodsResults Methods
360-degree feedback
Self-managed teams
Management by objectives
(MBO)
Common Results Appraisal Methods
Performance PredictorsPerformance Predictors
Predictors Practicality Reliability RelevancyValidity
Trait Appraisal Methods
High High Moderate
Behavioral Appraisal Methods
Moderate
Moderate Moderate
Results Appraisal Methods
Low
Moderate High
ConclusionConclusion
PrerequisitesPrerequisites Strategic relevanceStrategic relevance Clear definition of the purposeClear definition of the purpose Understanding of the culture, Understanding of the culture,
context & taskscontext & tasks Right application of methods & toolsRight application of methods & tools