Effective Employer / Employee Relations Effective Employer / Employee Relations.
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Transcript of Effective Employer / Employee Relations Effective Employer / Employee Relations.
Effective Employer / Employee
Relations
Effective Employer / Employee
Relations
Business communicationBusiness communication
Methods of employee representations
Methods of employee representations
Resolving industrial disputes*Resolving industrial disputes*
Next lesson
Business communication
Business communication
Internal & External Communication
Between people in the
same business
Between people in the
same business
InternalInternal
With people outside the
business
With people outside the
business
ExternalExternal
Examples of internal communication
Formal meetings and briefings
Intranets
Wikis, blogs, podcasts, internal social media tools
Informal meetings between employees & senior management
Conference calls & webinars
Internal newsletters, brochures, and other printed materials
Team briefing sessions
Message boards
Training packs (e.g. induction materials)
External communication
Press releases
Marketing materials (e.g. adverts, brochures, direct mailings)
Published financial information (e.g. accounts)
Letters, emails and telephone conversations with customers and
suppliers
Reports to government and other agencies
Press releases
Marketing materials (e.g. adverts, brochures, direct mailings)
Published financial information (e.g. accounts)
Letters, emails and telephone conversations with customers and
suppliers
Reports to government and other agencies
Closely linked with the idea of “stakeholders” – i.e. those who have an interest in the activities and results of the business
Video clip
Apprenticeship
or
Dragon’s Den???
What examples of (internal & external?)
communication are they
using effectively?
What problems did
they have with
communication?
Bad & good presentation http://www.youtube.com/watch?v=tfPJ5Yqnw
gQ&feature=PlayList&p=BE835A0FCB255AFD&playnext=1&playnext_from=PL&index=3
Barriers to effective communication
Barrier Explanation
Language The communication message might not use vocabulary that is understood by the receiver – e.g. too much use of technical or financial jargon
Noise Various things stop a message from getting through or being heard – e.g. poor connection, distractions, too many people speaking
Overload Too much information can cause problems e.g. slow down decision making
Emotion The relationship between the sender and receiver of communication might adversely affect the message – which could be ignored or misinterpreted
Gaps Too many intermediaries (e.g. too many layers in hierarchy through which message has to be passed) might prevent or distort the message
Inconsistency If people receive conflicting or inconsistent messages, then they may ignore or block them
Methods of employee
representations
Methods of employee
representations
Employee groups
These are forums made up of staff, management & HR personnel.
They meet to discuss issues that affect employees.
Trade Unions
These are national groups that negotiate on behalf of a group of employees in the workplace.
Examples of trade unions
Association of Flight Attendants (AFA)
Association of Teachers and Lecturers (ATL)
Bakers, Food and Allied Workers Union (BFAWU)
Communication Workers Union (CWU)
Fire Brigades Union (FBU)
National Union of Journalists (NUJ)
Prison Officers Association (POA)
Professional Footballers Association (PFA)
Transport and General Workers' Union (T&G)
Works Council A committee representing the employer and elected
employee representatives who gather to discuss working conditions, grievances and pay.
A works council has to be introduced by law, if a company employs 50+ staff and are located in two or more EU countries.
The minimum requirement: An election of representative must place One representative must be elected for every 50
employees. Minimum of 3 and max 30.
Company Company structurestructure Employment Employment
trendstrends
Mergers, downsizing, Mergers, downsizing, closuresclosures
Economic and Economic and financial situation financial situation
and trendsand trends
New working New working methodsmethods
Organisational changesOrganisational changes Investment plansInvestment plans
€€€€
Transfer of productionTransfer of productionCollective redundanciesCollective redundancies
€
Changes in Changes in activities, activities,
production production andand sales sales
Issues to be covered under a works council…Issues to be covered under a works council…
Resolving Industrial Disputes
What is an industrial dispute?
When employers and employees (or their representatives) fail to reach an agreement.
Issues could be over Workforce plans Organisational structure (restructure) Redundancy Changes in working conditions
How to avoid industrial dispute….
Keeping channels of communication open
Working group involvement
Regular consultation with TU
Effective grievance procedure
ACAS – to offer advice
No strike agreement