Effective Employer / Employee Relations Effective Employer / Employee Relations.

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Effective Employer / Employee Relations

Transcript of Effective Employer / Employee Relations Effective Employer / Employee Relations.

Page 1: Effective Employer / Employee Relations Effective Employer / Employee Relations.

Effective Employer / Employee

Relations

Effective Employer / Employee

Relations

Page 2: Effective Employer / Employee Relations Effective Employer / Employee Relations.

Business communicationBusiness communication

Methods of employee representations

Methods of employee representations

Resolving industrial disputes*Resolving industrial disputes*

Next lesson

Page 3: Effective Employer / Employee Relations Effective Employer / Employee Relations.

Business communication

Business communication

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Internal & External Communication

Between people in the

same business

Between people in the

same business

InternalInternal

With people outside the

business

With people outside the

business

ExternalExternal

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Examples of internal communication

Formal meetings and briefings

E-mail

Intranets

Wikis, blogs, podcasts, internal social media tools

Informal meetings between employees & senior management

Conference calls & webinars

Internal newsletters, brochures, and other printed materials

Team briefing sessions

Message boards

Training packs (e.g. induction materials)

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External communication

Press releases

Marketing materials (e.g. adverts, brochures, direct mailings)

Published financial information (e.g. accounts)

Letters, emails and telephone conversations with customers and

suppliers

Reports to government and other agencies

Press releases

Marketing materials (e.g. adverts, brochures, direct mailings)

Published financial information (e.g. accounts)

Letters, emails and telephone conversations with customers and

suppliers

Reports to government and other agencies

Closely linked with the idea of “stakeholders” – i.e. those who have an interest in the activities and results of the business

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Video clip

Apprenticeship

or

Dragon’s Den???

What examples of (internal & external?)

communication are they

using effectively?

What problems did

they have with

communication?

Page 8: Effective Employer / Employee Relations Effective Employer / Employee Relations.

Bad & good presentation http://www.youtube.com/watch?v=tfPJ5Yqnw

gQ&feature=PlayList&p=BE835A0FCB255AFD&playnext=1&playnext_from=PL&index=3

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Barriers to effective communication

Barrier Explanation

Language The communication message might not use vocabulary that is understood by the receiver – e.g. too much use of technical or financial jargon

Noise Various things stop a message from getting through or being heard – e.g. poor connection, distractions, too many people speaking

Overload Too much information can cause problems e.g. slow down decision making

Emotion The relationship between the sender and receiver of communication might adversely affect the message – which could be ignored or misinterpreted

Gaps Too many intermediaries (e.g. too many layers in hierarchy through which message has to be passed) might prevent or distort the message

Inconsistency If people receive conflicting or inconsistent messages, then they may ignore or block them

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Methods of employee

representations

Methods of employee

representations

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Employee groups

These are forums made up of staff, management & HR personnel.

They meet to discuss issues that affect employees.

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Trade Unions

These are national groups that negotiate on behalf of a group of employees in the workplace.

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Examples of trade unions

Association of Flight Attendants (AFA)

Association of Teachers and Lecturers (ATL)

Bakers, Food and Allied Workers Union (BFAWU)

Communication Workers Union (CWU)

Fire Brigades Union (FBU)

National Union of Journalists (NUJ)

Prison Officers Association (POA)

Professional Footballers Association (PFA)

Transport and General Workers' Union (T&G)

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Works Council A committee representing the employer and elected

employee representatives who gather to discuss working conditions, grievances and pay.

A works council has to be introduced by law, if a company employs 50+ staff and are located in two or more EU countries.

The minimum requirement: An election of representative must place One representative must be elected for every 50

employees. Minimum of 3 and max 30.

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Company Company structurestructure Employment Employment

trendstrends

Mergers, downsizing, Mergers, downsizing, closuresclosures

Economic and Economic and financial situation financial situation

and trendsand trends

New working New working methodsmethods

Organisational changesOrganisational changes Investment plansInvestment plans

€€€€

Transfer of productionTransfer of productionCollective redundanciesCollective redundancies

Changes in Changes in activities, activities,

production production andand sales sales

Issues to be covered under a works council…Issues to be covered under a works council…

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Resolving Industrial Disputes

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What is an industrial dispute?

When employers and employees (or their representatives) fail to reach an agreement.

Issues could be over Workforce plans Organisational structure (restructure) Redundancy Changes in working conditions

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How to avoid industrial dispute….

Keeping channels of communication open

Working group involvement

Regular consultation with TU

Effective grievance procedure

ACAS – to offer advice

No strike agreement