Effective communication skills
DOTTS, BRITISH COUNCIL APRIL 28, 2016
Outline
Definition
The Purpose of Communication
Forms of Communication
Cs of Effective Communication
EFFECTIVE
ih-fek-tiv
- Adjective
Adequate to accomplish a purpose; producing the intended or expected result: effective teaching methods; effective steps toward peace.
Actually in operation or in force; functioning: The law becomes effective at midnight.
Producing a deep or vivid impression; striking: an effective photograph.
Prepared and available for service, especially military service.
CONVEYING MEANING
MEANINGS ARE NOT IN WORDS MEANINGS ARE IN PEOPLE
Getting people to understand what you intend
FORMS OF COMMUNICATION
BODY LANGUAGE
SIGN LANGUAGE
VERBAL COMMUNICATION
WRITTEN COMMUNICATION
VERBAL COMMUNICATION
SPEAKING
LISTEN=SILENT
TYPES OF VERBAL COMMUNICATION
Monologue
Conversation
Speeches
Interviews
Speech Communication Process
SPEAKER
MESSAGE
CHANNEL
RECEIVER
FEEDBACK
SPEECH DYNAMICS
WHY YOU SAY IT - Purpose
TO WHOM YOU SAY IT - Audience
WHAT YOU SAY - Content
WHEN YOU SAY IT - Timing
HOW YOU SAY IT - Tone
PURPOSE OF SPEECHES
TO INFORM
TO PERSUADE
TO ENTERTAIN
TO IMPRESS
TO CAPTIVATE
EFFECTIVE COMMUNICATION IS….
CLEAR
One Specific message at a time
Makes understanding easier
Makes use of exact, appropriate words
CONCISE
Least Possible Words
Time & Cost Savings
Is Easier to Remember
CORRECT
Particular & Clear
Specific Facts & Figures
No Misrepresentation
No Grammatical Errors
CONTEXTUAL
Relevant Examples
Well-timed
Cognisant of the Situation
CONCRETE
Use Real and Vivid examples
Use Powerful Imagery
CONSIDERATE
Put yourself in their shoes
Envisage your audience
A whole lot of Issues
COURTEOUS
Respect the Receiver
Never forget who you are talking to
EFFECTIVE LISTENING
Is Active
Uses Questions
Resists Distractions
Eye Contact
Gives Feedback
Some useful facts
You speak 5 times as fast as you write
You hear 5 times as fast as you read
You remember 20% of what you hear
You remember 80% of what you see