Effective Communication Need of the Hour!!
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Transcript of Effective Communication Need of the Hour!!
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EFFECTIVE COMMUNICATION
Need
OF THE HOUR
By S.Muthusamy
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Objectives Define and under sta nd communicat ion and th e communicat ion process.
List a nd over come th e fil t er s/ba rrier s in acommunicat ion process.
Pract ice act ive list ening.
Tips to improve ver bal and non ver bal communicat ion.
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Wha t is Communic a tion?
CO MMUNICA T I O N IS THE AR T OF T RA NSMI TT ING IN FOR MA T I O N,I DEA S A ND A TT I T UDES FRO M O NE
PERSO N T O A NO THER .
CO MMUNICA T I O N IS THE PROC ESS OF MEA NINGF UL IN TERAC T I O N A MO NG
HUMA N BEINGS.
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> PERSO NA L PROC ESS.
> OCC URS BETWEEN PEO PLE.
> INVO LVES CHA NGE IN BEHA VIO UR.
> MEA NS T O IN F LUENCE O THERS.
> EXPRESSI O N OF THO UGHT S A NDEMO T I O NS THRO UGH WOR DS & AC T I O NS.
> T OO LS FOR CO NT RO LLING A ND MO T IVA T ING PEO PLE.
> I T IS A SOC I A L A ND EMO T I O NA L PROC ESS.
ITS E SS ENCE S :-
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Wha t ar e t h e most common w ay s we communic a te?
Written Word
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T yp es of Communic a tion
~ Downw ard s Communic a tion :Highl y Dire ct ive, fr om Senior to subo rdin at es, toass ign dut ies, give inst ruct ions, to inform to o ffer feed back, app roval to h ighlight p roblems etc.
~ U p w ard s Communic a tions :
It is non dire ct ive in natu re fr om down below, togive feed back, to inform about p rogre ss/p roblems,see king approvals.
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L a te ral o r Ho r izont al Communic a tion :A mong colleagues, peer s at sam e level f or informat ion level f or inf ormat ion sha ring f or
coordin at ion, to sav e t ime.I n modern business environmentcommunicat ion ex t end s b e yond wri tt en or spoken word s to list ened word .
Visual dimension added by T .V., computer shas given to new meaning to communicat ion.
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COMMUN I CA TI ON NE T W ORK S
F o r m al Netwo rk :Vir tua ll y ver t ical as per cha in go command with in th ehier archy.
I nfo r m al Netwo rk :F ree to move in an y dire ct ion may skip f ormal chain ofcommand. Likel y to sat isf y soc ial and emotional need sand also can f acilitat e task accomp lishment.
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H I ERARCHY L EVE L
Executive Director
Vice President
A.G.M.
Manager
Supervisor
Forman
Supervisor 3Supervisor 1 Supervisor 2
Manager
Horizontal Comm.
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T h e Communic a tion P r ocess
SENDER (encodes)
RECEIVER (decodes)
Barrier
Barrier
Medium
Feedback/Response
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B arr ie r s to communic a tion
NoiseI nappropriat e medium
A ssumpt ions/M isconcept ions Emotions Language differen ces Poor list ening skills Dist ract ions
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He ar ing Vs L istening
Hearing Physical process,natu ral, pass ive
List ening Physical as wellas menta l process, act ive,learned process, a sk ill
L istening is hard.You must c h oose to par tici pa te in t h e pr ocess of l istening .
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VA L UE O F L IST EN I NG
List ening to oth er s is an elegant a r t.Good list ening refle cts cou r t esy and good manner s.
List ening caref ull y to th e inst ruct ions of superi ors improve compet ence and perf ormance.
T he re sult o f poor list ening skill could be disast rous in business, employment a nd social rel at ions.
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Good list ening can eliminat e a number of imaginar ygrie vances of employee s.Good list ening skill can improve social rel at ions and conver sat ion.List ening is a pos it ive act ivity rath er tha n a pass ive or negat ive act ivity.
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A lways th ink ahead about what you a re going to say.Use simple word s and phrases that a re under stoo d by eve
bod y.I ncre ase your knowledge on all subj ects you a re req uired
speak.
Speak clearl y and audibl y.Check tw ice with th e list ener wheth er you have been under stoo d accurat el y or not
E SS EN TI A L S O F COMMUN I CA TI ON Dos
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A lways pay undivided att ent ion to th e speaker while list ening.While list ening, always make not es of impor ta ntpoints.A lways ask f or clarifi cat ion if you have f ailed tograsp oth ers point o f view.Repeat what th e speaker has sa id to ch eck wheth er
you have under stoo d accurat el y.
I n case of an int err upt ion, always do a litt le re capof what has b een alre ad y sa id.
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E SS EN TI A L S O F COMMUN I CA TI ON DON T s
Do not insta nt l y re act a nd mutt er someth ing in anger .
Do not us e t echnical t er ms & ter minologies not u nder stoo d by majori ty o f people.
Do not sp eak too f ast o r too s low.
Do not sp eak in inaudible surr oundings, as you wont b e heard .Do not assum e that ever y bod y under sta nds you.
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While list ening do not glance here and th ere as itmight dist ract th e speaker .Do not int err upt th e speaker .Do not jump to th e conclusion that you hav e under stoo d ever y th ing.
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How to I m pr ove Existing L eve l of
COMMUN I CA TI ON? IMPRO VE LA NGUA GE.IMPRO VE PRO NUNCI A T I OO N.
WORK
O
N VO
IC
E MO
DULA
T IO
N.WORK O N BO DY LA NGUA GE.REA D MOR ELIS TEN MOR EA VO I D REA DING OR WA T CHING OR LIS TENING
UNWA NTED LI TERA T URE, GO SSI P, MEDI A PRESENT A T I O NET C.
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IN TERAC T WI TH QUA LI T A T IVE PEO PLE.IMPRO VE O N YO U T O PI C OF DIS CUSSI O N,PRAC T I CE MEDI T A T I O N & GOO D THO UGHT S.THIN K A ND SPEAK .
DO NO T SPEAK T OO FA ST .USE SIM PLEVOCA BULAR Y.DO NO T SPEAK O NLY T O IMPRESS S O MEO NE.LOOK PRESENT A BLE A ND CO NF I DENT .
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I m pr oving B
o dy L
a ngu a ge - T i p s Kee p appropriat e dista nce
T ouch onl y when appropriat e T ake care of your appearanceBe aware - people may give f alse cuesMainta in e ye contactSmile genuinel y
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in the new global and diverseworkplace requires
excellent communication skills!
Success for YOU
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T hank you !!!