Effective Communication ( Johari Windows ) presented by MVS Rao
45
Sampark Arena, 17/3, Mathura Road |Faridabad - 121002| Dist: Faridabad (Haryana) | India | ( Phone No.: 91 129 3214227 |7 Fax: +91 129 4073226|*: [email protected]
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Johari Windows is a very effective tool which when practiced helps us greatly in developing our ability to communicate effectively, and in promoting healthy interpersonal relationship !
Transcript of Effective Communication ( Johari Windows ) presented by MVS Rao
Sampark Arena, 17/3, Mathura Road |Faridabad - 121002| Dist: Faridabad (Haryana) | India |( Phone No.: 91 129 3214227 |7 Fax: +91 129 4073226|*: [email protected]
Radha’s Mother has 4
Children :
April, May and June
What is the name of the
Fourth ?
Self Presentation cues
Verbal
and
Non-Verbal !
How do we
Communicate
without speaking
?
Kinesics
Types of Non-verbal Communication
14
PARA-LANGUAGE
Pitch
Volume
Rate
Types of Non-verbal Communication
15
PARA-LANGUAGE
Intonation
Quality
Modulation
The 9 Cs of Communication !
Confidence Concise Considerate
Clarity Concrete Courtesy
CorrectComplete Careful
N FORM
ADVANCE SHIPPING
NOTIFICATION ( ASN )
MARKING ON BAGS
( RUDRAPUR VIA DELHI )
Organization Barriers
•Attitude of Superiors
• Fear of challenge of
authority
• Lack of time
• Lack of awareness
•Unwillingness of Juniors
to communicate
Listen
Twice as much as
you
Talk !
Listening Skills
“If we were supposed to
talk more than listen, we
would have been given
two mouths and one ear
!”
( Mark Twain )
Conversation is
generally…
Misunderstoo
d
Misinterprete
d
Rejected Not Heard
• Understand body language
• Make eye contact
• Suspend judgment
• Keep an open mind
• Hear the person out
• Do not react to emotive words
Being Active Listeners…
Self Presentation cues
CURRENT
SCENARIO !
CURRENT
SCENARIO !
CURRENT
SCENARIO !
CURRENT
SCENARIO !
EFFECT
Customer
HOW TO
IMPROVE ?
JOHARI WINDOWS
Developed by Joseph Luft and Harry Ingham
(University of California)in the year 1955
JOHARI Derived from their First Names
( Jo + Harry )
JOHARI WINDOWS
A Simple Effective Tool for illustrating and improving self-awareness and mutual
understanding between individuals within a group /
between Groups .
JOHARI WINDOWS
OPEN AREA
BLIND AREA
HIDDEN AREA
UNKNOWN AREA
and to the others.
BLIND SELF : Not known to
Self but known to others.
PRIVATE SELF :Known to Self but
not to others.
UNKNOWNSELF :
Not known to Self or others.
QUDARANT 1 – PUBLIC SELF
QUDARANT 2 – BLIND AREA
QUDARANT 3 – PRIVATE SELF
QUDARANT 4 – UNKOWN SELF
FREE / OPEN AREAS:KNOWN TO ME AND OTHERS
BLIND SPOTS :KNOWN TO OTHERS ONLY
HIDDEN AREA :UNKNOWN TO OTHERS
UNKNOWN AREA :KNOWN TO NONE
BLIND AREAOPEN AREA
UNKNOWN AREA
HIDDEN AREA
OPEN AREA
THANK YOU !
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Valuing Time…
