Effective Communication. What is non-effective communication?
Effective Communication
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Transcript of Effective Communication
![Page 1: Effective Communication](https://reader036.fdocuments.in/reader036/viewer/2022070523/577ccd261a28ab9e788ba05c/html5/thumbnails/1.jpg)
EFFECTIVE COMMUNICATION
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OBJECTIVESIdentify the parts of Shannon’s communications model.
State the barriers to effective communication.
Define active listening.
Describe how using proper orders and standardterminology may enhance safety and mission success
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SCOPEDefinition
Effective ways to communicate
Communication ProcessSenderMessageBarrierReceiver
Effective Communications skills strategies
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COMMUNICATIONIS THE PROCESS OF
EXCHANGING INFORMATION
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Effective Ways to Communicate
Acknowledge communication.Provide information when asked.Repeat, as necessary, to ensure communication is accurately received
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Use standard terminology when communicating information.Request and provide clarification when needed.Ensure statements are direct and unambiguous.Inform the appropriate individuals when the mission or plans change.
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Communicate all information needed by those individuals or teams external to the team.Use non-verbal communication appropriately.Use proper order when communicating information.
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Communication Process
Barriers
Message
Feedback
Sender Receiver
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Communication Process
Barriers
Message
Feedback
Sender Receiver
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SenderCommunication starts with the sender.State one idea at a time.State ideas simply.Explain when appropriate.Repeat if appropriate.Encourage feedback.Read between the lines.
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Communication Process
Barriers
Message
Feedback
Sender Receiver
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ReceiverThe receiver needs information to accomplish his/her task.
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Communication Process
Barriers
Message
Feedback
Sender Receiver
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MessageThe message is simply the information the sender wants to communicate to the receiver.
- verbal- non verbal
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VerbalCreate common ground when communicating.
Be aware of variations of pitch
Pause after asking question
Add a brief period of silence
Use words and examples
Repeat key points
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Non-verbalUse active listening skills
Verbal communication must match non-verbal communication
Use eye contact
Use gestures
Use distance to support your messages
Scan the room to identify non-verbal cues
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Communication Process
Barriers
Message
Feedback
Sender Receiver
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Barriers
Barriers are influencing factors which impede or breakdown the continuous communications loop.
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Communication Process
Barriers
Message
Feedback
Sender Receiver
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FeedbackEffective receivers verify their understanding of the message with the sender. They consider words, tone, and body language when they give feedback.
Forms of feedback Include:Acknowledgment.Parroting.Paraphrasing.
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Types of FeedbackPositive feedback
Advice
Reinforcement
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Types of FeedbackNegative feedback
Silence
Criticism
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Observing and Providing feedback
Instructors and studentsFocus on performanceBe specific
Provide relevanceBe timelyBe sincereProvide balance
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Communication Process
Barriers
Message
Feedback
Sender Receiver