Effective Effective CommunicationCommunication

Communication……….Communication……….

Is it just sharing information between 2 Is it just sharing information between 2 or more people?or more people?

No……No……

Then Then What?What?

What is it?What is it?

It is a successful transmission of It is a successful transmission of information through a information through a common system ofcommon system of

SymbolsSymbolsSignsSignsBehaviorBehaviorSpeechSpeechSignalsSignals

LisListeten n cacarefurefullylly to what to what peoppeople sayle say

Don'Don't rt rush to make a coush to make a commemment nt or givor givee adadvice. vice.

Listen for facts and eListen for facts and emotionmotions. s. WWhat ihat iss the the purppurpose and ose and inintent tent

of the speof the speakeaker? r? What do you think their goal is What do you think their goal is

inin sharing their inform sharing their informationation??

Compose your message Compose your message carefullycarefully

• Consider your goals and the goals of the other Consider your goals and the goals of the other person. person.

• Is this the right time and place to deliver your Is this the right time and place to deliver your message? message?

• What will you gain as a reply? ………. Think of it. What will you gain as a reply? ………. Think of it. • Do you have a long-term relationship with this Do you have a long-term relationship with this

person? person? • Is the relationship important to you and could it be Is the relationship important to you and could it be

negatively impacted by your message? negatively impacted by your message?

If you make a mistake, admit If you make a mistake, admit it &it &

- - If you accepIf you acceptt your mistakes it’s easy to resolve things and your mistakes it’s easy to resolve things and get back 'on track' to achieve positive results.get back 'on track' to achieve positive results.

is more valuable is more valuable than…….than…….

do your best to recover from do your best to recover from it……it……

At times emotions are so strong that it is At times emotions are so strong that it is difficult to say things in a cdifficult to say things in a coonstructive nstructive way.way.

• Allow the other person to know Allow the other person to know hhow you feel by ow you feel by letting letting hihim to judge your emotions.m to judge your emotions.

• Be gentBe gentlele with yourself and others. with yourself and others.

We tend to judge ourselves by We tend to judge ourselves by our intentions and others by our intentions and others by their behaviortheir behavior..

None of us is perfect. None of us is perfect. Everyone makes mistakes Everyone makes mistakes and we can all learn and we can all learn from experience. from experience.

Learn to forgive yourself and others for mistakes Forgiveness is important to maintaining healthy

relationships.

WhyWhydo we do we needneed

Effective Effective CommunicCommunication?ation?