EDUCAUSE Live! Communications Needs in Campus Dorms Dewitt Latimer, Ph.D. University of Notre Dame...

EDUCAUSE Live!Communications Needs in Campus Dorms

Dewitt Latimer, Ph.D.University of Notre Dame

Walt Magnussen Ph.D.Texas A&M University

President, ACUTA

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Evolution or Revolution…

Rapid technological advances and convergence coupled with global societal and generational changes have led to a different communications dynamic on campus –

A dynamic that most campuses are ill-

equipped to keep up with, provide service

for, or leverage to their advantage.

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255 million users in US…

2007 CTIA STUDY -- http://files.ctia.org/pdf/CTIA_Survey_Year_End_2007_Graphics.pdf3

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Talking over 2 trillion minutes in 2007 alone…


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Carried by 213,000 cell sites


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Spending $138B in 2007


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What We Know – Omnipresent Wireless

75% Cellular Ownership by U.S. in 2006• Ireland – 100%• Japan – 95%• Asia/Pacific – 90.2% ownership• Russia – 89.3%• European Union – 78-83%

• Czech Republic, Estonia, Lithuania, and Slovenia @ 100%

• Mexico – 70%

One billion wireless high-speed (3G) data users worldwide by 2012

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Wireless use by college students (2006)

91% of on-campus undergraduates have a cell phone• 85% sent on average 115 text messages in past

month spending on average 20 minutes each day • 60% are rider on family plan while 40% have own plan• Average length of phone ownership 37 months

• 39% have owned more than 48 months• Average of 1.5 providers

Average Monthly Spending by College Students

Spring 2006

Spring 2005

Spring 2004

Spring 2003

Spring 2002

Spring 2001

Cell $69 $54.78 $43.60 $38.24 $30.29 $20.88

LDEst

$2.80$4.13 $5.85 $5.17 $10.75 $21.32

SPRING 2006 TELECOM STUDY -- www.studentmonitor.com8

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Social Networks will hyper-drive mobility…

85% of college students visit social networking sites and 70% routinely use them to communicate amongst friends

Spend on average 6.5 hours/week Have on average 111 social friends

• Many are from far away that they have never met face to face

MySpace signs deal with AT&T Facebook, Yahoo, and Google all have developed

mobile interfaces GPS enablement of Social Networks will sky

rocket

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The Texas A&M University Story…

State University which is a part of the Texas A&M University System. There are approximately 47,000 students at TAMU with about 25% of them living on campus

University established in 1876 with a little over 400 buildings on campus

TAMU is served by a 25,000 line Centrex service from Verizon. Currently migrating to VoIP

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TAMU Residence Hall Story

Three types of students• Civilian • Corp of Cadets• University owned apartments (mostly graduate students)

Services included in each room• Telephone line with local service (no instrument

included)• A pair of 100 Mbps Ethernet connections (with Gigabit

backbone)• Analog Cable Television (about 84 channels with 8 TAMU

channels and optional HBO)• Wireless being installed as funds are available

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TAMU Survey results…

Like many other campuses TAMU began to question the validity of paying for phones in the residence halls.

A tale of two surveys (top findings were):

• Fall 2006• Do you use the phone line provided in your room?

70%• If you were offered an optional land line would you buy it? 14%• Do you have a cell phone 97.3%

• Spring 200• Do you use the phone line provided in your room?

30%• If you were offered an optional land line would you buy it? 10%• Do you have a cell phone 97.2%

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Students objections to removing phones…

Poor cell phone service in the Residence Halls (40% indicate that service is unreliable in the room in Fall 2006 survey).

Local calls utilize minutes for the student’s cell phone (73% use land line for local calls).

Limited minutes on cell phone plans Security - Students were concerned about a lack

of quickly available land lines in emergencies (53% of students support removing land lines if “life line” emergency phones are installed in convenient areas)

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Optional VoIP service…

Survey of most requested features:• Caller ID 80.28%• Call Waiting 74.65%• Call Forward 26.76%• Phone Trace 18.31%• Speed Call 15.49%• Selective Call Reject 12.68%• Selective Call Accept 12.68%• Selective Ring 9.68%

Instrument Options• SIP phone in room (student buys their own SIP phone)• Analog gateway in closet (student uses any phone)

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TAMU Solution Remove land lines from civilian and

corps rooms (apartments left). This will result in a $500,000 savings.

Install hardened life line phones in key areas.

Offer optional VoIP service in rooms. $50.00 per semester. Only 1 person has signed up for this for the fall semester.

RFP with UT Austin for Distributed Antenna service.• System currently being installed with

August 2008 turn up date for the dorm areas. Contract in place for over 20 nodes each for AT&T Wireless and Verizon Wireless.

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The ACUTA Story

Dorm phones, wireless access, VoIP and Emergency Notification are probably the four hottest topics from ACUTA.

Annual Conference (July 2008) – while there are not sessions dedicated to this topic, it is mentioned in many sessions relating to VoIP, funding and wireless implementations.

Topic of discussion during June 26th audio seminar on VoIP

Topic of several email threads on ACUTA listserv www.acuta.org

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The Notre Dame Story…

Private liberal arts school with 8800 undergraduate and 3000 graduate students.• 80% of students live on campus

160 buildings on campus with a heavy emphasis on gothic architecture and campus aesthetics.

Notre Dame had been a 14,000 line Centrex shop (AT&T) since early 90’s

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ND Residential Dorm Story…

Notre Dame historically included cost of land-line service in Student Room and Board rate

Spring 2005 student survey showed top 4 of 5 most desired IT services were:• WiFi in dorms• Local network printing in dorms• CATV in dorms• Better cellular coverage in dorms and on campus

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ND Residential Dorm Story…

Spring 2005 survey showed that voice services were ranked in the bottom 5% of valued services.• Survey showed less than 50% students used dorm

phone less than once/week• 24% used less than once/month

Centrex station calling statistics also showed marked decline in land-line usage by students• Voicemail statistics showed most voicemail not read in

7 days

Spring 2005 survey showed 94% student cellular ownership

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What ND did…

Removed mandatory phone service in dorms

• Flipped dorm cost-model to be “opt-in”• Student can pick from any voice service of their

choosing including cellular, VoIP, Skype, and even ND Centrex service

• Safety hall phones installed on all floors (2-3 per floor)

• Hall Rectors and RA’s have voice as part of their package

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What ND did…

Redirected dorm voice revenue to cover top ResNet priorities

• 3849 Centrex lines have been removed from service.

• Installed CATV included in R&B• Any advanced digital CATV/HDTV services billed to student

• Installed WiFi in all dorms

• Built out 17-node cellular Distributed Antenna System

• High-end print stations in dorms

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Interesting facts thus far…

Only 27 out of 6300 residential students actually chose to pay for ND-provided land-line service in 07-08; down from 80 in 06-07 (the first opt-in year).

90% of students voluntarily gave the University their cell phone number as an emergency contact number and 40% voluntarily published their cell number (as their primary contact information) in campus directory.

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Can You Hear Me Now…

Let’s Talk All Things Cellular DAS…

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The Cellular Solution – Distributed Antenna Systems

Carrier & technology independent; 850 & 1900 MHz, CDMA/GSM/UTMS.

Designed to be nearer the ground; eliminates need for high towers on/near campus. Eliminates need for huts!

Multiple carriers per antenna cuts down on antenna deployment and aesthetic impact.

Fiber backhaul from antennas to carrier BTS in Co-lo facility meant near zero-footprint solution in the field.

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Notre Dame RF Coverage Pre-DAS

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Notre Dame Cellular DAS Design

Desired Coverage Areas Node w/ Omni AntennaNode w/ Directional Antenna

Future Addition

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Desired Coverage Areas Node w/ Omni AntennaNode w/ Directional Antenna

Future Addition

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Anticipated outside coverage rings of 16 DAS nodes

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Notre Dame Cellular DAS

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Notre Dame RF Coverage after DAS

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The Perfect Storm…

Notre Dame had the perfect mixture of high demand and low service from the cellular operators.

Our non-metropolitan campus meant the carriers couldn’t solve the ND problem through other means.

We are private and could pick the solution provider we wanted without any outside factors.

We were a Centrex shop and therefore could realize immediate cost savings of shutting down landlines.

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Thank You

EDUCAUSE Live! Communications Needs in Campus Dorms Dewitt Latimer, Ph.D. University of Notre Dame...

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Transcript of EDUCAUSE Live! Communications Needs in Campus Dorms Dewitt Latimer, Ph.D. University of Notre Dame...