Educational Solutions for Workforce Development Person- Centred Care.

Educational Solutions for Workforce Development

Person- Centred Care


NHSScotland Quality Ambition: Patient-Centred Care

There will be mutually beneficial partnerships between patients, their families and those delivering healthcare services which respect individual needs and values and which demonstrate compassion, continuity, clear communication and shared decision-making.


The aims are:

- to improve and embed patient-reported outcomes and experience across all NHSScotland staff

- to support staff, patients and carers to create partnerships that result in shared decision-making

- to inform and support people to manage and maintain their health, and to manage ill-health


Patient Expectations & Experiences

The Healthcare Quality Strategy for NHSScotland aims to ensure that, for the first time, people in Scotland will have:

- the opportunity to comment systematically on their experience of healthcare and its impact on their quality of life

- the assurance that NHSScotland services will further improve in light of what people tell us about their experiences and outcomes


Better Togetherhttp://www.bettertogetherscotland.comNational Programme for gathering and using patient

experiences to ‘...encourage and empower patients, carers and healthcare staff in Scotland to work together in partnership to provide patient centred care and improve NHS services for the benefit of all.’

http://www.bettertogetherscotland.com/

http://www.bettertogetherscotland.com/


Feedback from Better Together

Patients want NHS professionals to be good communicators:

- good at listening- good at explaining things- using plain everyday language- having a ‘good bedside manner’


Useful LinksLittle Things Make a Big Difference: Valuing the Patient Experience

http://www.knowledge.scot.nhs.uk/making-a-difference.asp

Transforming practice: tips for improving patient experience

http://kingsfund.org.uk/blog/transforming.htm

NHS Grampian Staff Toolkit: Improving Patient and Carer Experience

http://www.noscan.scot.nhs.uk/the_network/projects/patient+experience_imp/staff_toolkit.aspx

Using patient feedback: a practical toolkit

http://pickereurope.org/usingpatientfeedback

http://www.knowledge.scot.nhs.uk/making-a-difference.asp

Educational Solutions for Workforce Development Person- Centred Care.

Documents

Transcript of Educational Solutions for Workforce Development Person- Centred Care.