IRS UniversityEducation Series

Presents…..

Allstate Street View Inspection(SVRA)

Revised: 10/26Confidential/Proprietary property of Insurance Risk Services, Inc.

• A street view inspection consists of stopping in front of the insureds property and confirming/validating the information that is listed on your print ticket from your vehicle. Some RCT Items can be updated during the SVRA.

• You would determine if there are any disqualifiers present, and if so, proceed to complete a full inspection. If there are no disqualifiers, you would simply take a few required photos.

• Allstate has implemented this process to help manage their inspection budget along with creating a better customer experience by not disrupting the customer if there are no issues/discrepancies.

What is a Street View Inspection?

Confidential/Proprietary property of Insurance Risk Services, Inc.

• Roof covering ( architectural, asphalt/fiberglass, metal, etc)

• Roof style/slope (gable, hip, gambrel, flat, etc)

• Exterior wall type (brick on frame, vinyl, block, etc.)

RCT Items(These items can be updated as part of the SVRA process)

Confidential/Proprietary property of Insurance Risk Services, Inc.

• Visible Hazard/Exposures (excessive dry rot, damaged roofing material, etc..)• TLA/RCT Variances (garage type, number of stories, foundation)

• Note: Exterior wall type has been removed from the list of disqualifiers.

• Visibility/Access • Customer outside/visible or neighbors outside observing you• Long Driveway• View of house is obstructed by trees, scrubs, etc

• Inspector to indicate “Disqualifier” reason on the “Additional Questions” tab

Categories of DisqualifiersIf any related issues are present- complete a full inspection)

Confidential/Proprietary property of Insurance Risk Services, Inc.

• Address Verification Photo• Front of Dwelling• Roof photo- zoomed in to identify quality of roof covering

Required Photos for Street View

Confidential/Proprietary property of Insurance Risk Services, Inc.

• Street View with Data• This is a SV inspection that includes RCT data (number of stories, living area,

etc.)• This could be a New Business inspection or a Re-inspection that requires RCT

data• Please make sure you include data in your print outs

• Street View without Data• These are inspections that do not have RCT data included• Examples would be Re-inspections

Different Street View Inspection Types

Confidential/Proprietary property of Insurance Risk Services, Inc.

• Each inspection type with the exception of High Values will come in a Street View

• There will be some regional exceptions. This will be communicated to you by IRS Field Management

Street View Inspections

Confidential/Proprietary property of Insurance Risk Services, Inc.

• Next Slides show screen prints for Street View with data

Screen Prints

Confidential/Proprietary property of Insurance Risk Services, Inc.

• After field completing the inspection, please follow these steps to upload.

• Open the inspection

• You will see Street View With Data Exterior on the left side

• Proceed to the next tab “Street View”

• If a “disqualifier” is present, follow these steps:

• Press the CONVERT Tab• It will return the inspection to a

New Business order• Enter Inspection data as normal

Property Information(with data)

Confidential/Proprietary property of Insurance Risk Services, Inc.

• On the “Street View” tab you will see the RCT data

Street View

Confidential/Proprietary property of Insurance Risk Services, Inc.

• The next tab is for “Photos”.

• Here you can add the required photos as normal

Photos

Confidential/Proprietary property of Insurance Risk Services, Inc.

• “Additional Questions” is where you would fill out any additional opportunity lines.

Additional Questions tab

Confidential/Proprietary property of Insurance Risk Services, Inc.

• “Exterior” tab allows for the adjustment of items viewed from the street

• Roof Covering

• Roof Style/Slope

• Roof Shape

• Exterior wall type ( coming soon)

• The next tab would be where you would check your notes and validation for any warnings and/or errors.

Exterior

Confidential/Proprietary property of Insurance Risk Services, Inc.

• “Additional Questions” is where you will provide reason for SVRA disqualifier on a converted inspection. Reasons include:

• Visible Hazards/Exposures• Garage Type Variance

• Number of Stories/Home Styles

• Long Driveway• Photo obstructions

• Gated/Appointment Required

• Customer Outside/Visible

Additional Questions tab****(when converted from SVRA)

• You will now see this error message when a SVRA has been converted without a disqualifier selected on the Additional questions tab.

• If you receive this message, return to additional questions tab and select the appropriate reason.

• You are no longer required to enter the “disqualifier” reason manually in this section. It will automatically populate into report based upon selection from additional questions tab.

Notes and Validation****(when converted from SVRA)

Thank you.

Please contact a member of the IRS Education department if you have any questions regarding this material.